Period
to 15 October 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 15 October 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > London
6 months to
15 Oct 2021
Same period 2020 Same period 2019
Rank 114 108 90
Rank change year-on-year -6 -18 -12
Permanent jobs citing CRM 1,563 603 1,902
As % of all permanent jobs advertised in London 3.11% 3.11% 3.47%
As % of the Processes & Methodologies category 3.26% 3.32% 3.71%
Number of salaries quoted 1,039 478 1,503
10th Percentile £35,000 £35,000 £31,250
25th Percentile £47,500 £45,000 £40,000
Median annual salary (50th Percentile) £60,000 £62,500 £55,000
Median % change year-on-year -4.00% +13.64% +0.46%
75th Percentile £77,500 £77,500 £72,500
90th Percentile £90,000 £90,000 £87,500
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +1.01%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 48,011 18,185 51,299
As % of all permanent IT jobs advertised in London 95.52% 93.85% 93.62%
Number of salaries quoted 31,310 15,382 41,732
10th Percentile £42,500 £42,500 £36,250
25th Percentile £52,500 £52,500 £47,500
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £88,750 £86,250 £82,500
90th Percentile £106,250 £107,500 £100,000
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% -

CRM
Job Vacancy Trend in London

Job postings citing CRM as a proportion of all IT jobs advertised in London.

Job vacancy trend for CRM in London

CRM
Salary Trend in London

3-month moving average salary quoted in jobs citing CRM in London.

Salary trend for CRM in London

CRM
Salary Histogram in London

Salary distribution for jobs citing CRM in London over the 6 months to 15 October 2021.

Salary histogram for CRM in London

CRM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the London region over the 6 months to 15 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -18 199 £65,000 +4.00% 100
West London -15 117 £75,750 +51.50% 19
South London -20 19 £50,500 +42.25% 4
East London -16 7 £37,500 -50.00% 22
North London -12 1 £53,500 -17.69% 6
CRM
England

For the 6 months to 15 October 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for CRM.

1 532 (34.04%) Social Skills
2 422 (27.00%) Agile Software Development
3 378 (24.18%) Salesforce.com
4 377 (24.12%) Microsoft
5 356 (22.78%) Marketing
6 346 (22.14%) Finance
7 340 (21.75%) SQL
8 317 (20.28%) Dynamics CRM
9 300 (19.19%) Azure
10 254 (16.25%) JavaScript
11 250 (15.99%) Analytics
12 241 (15.42%) Power Platform
13 230 (14.72%) Analytical Skills
13 230 (14.72%) Business Intelligence
14 226 (14.46%) Project Management
15 199 (12.73%) C#
16 197 (12.60%) .NET
17 196 (12.54%) Degree
18 188 (12.03%) Power BI
18 188 (12.03%) Dynamics 365
19 183 (11.71%) Problem-Solving
19 183 (11.71%) AWS
20 180 (11.52%) SaaS
21 174 (11.13%) Python
22 167 (10.68%) Social Media
23 155 (9.92%) E-Commerce
24 149 (9.53%) SQL Server
25 148 (9.47%) Mentoring
26 142 (9.09%) Stakeholder Management
27 141 (9.02%) DevOps

CRM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 124 (7.93%) SharePoint
2 94 (6.01%) CMS
3 25 (1.60%) Confluence
4 23 (1.47%) Apache Spark
5 19 (1.22%) Drupal
5 19 (1.22%) SAS
6 13 (0.83%) EPiServer
7 12 (0.77%) IIS
7 12 (0.77%) WordPress
8 8 (0.51%) BizTalk Server
8 8 (0.51%) MS Exchange
9 7 (0.45%) Joomla!
10 6 (0.38%) Apache Airflow
11 5 (0.32%) Elasticsearch
12 4 (0.26%) NServiceBus
12 4 (0.26%) SharePoint 2013
12 4 (0.26%) Sitecore CMS
12 4 (0.26%) Tomcat
12 4 (0.26%) Umbraco
13 3 (0.19%) FileNet
Applications
1 105 (6.72%) Microsoft Office
2 93 (5.95%) Microsoft Excel
3 31 (1.98%) Microsoft PowerPoint
4 25 (1.60%) MS Visio
5 14 (0.90%) Spreadsheet
6 12 (0.77%) Photoshop
7 11 (0.70%) Microsoft Project
8 9 (0.58%) Adobe After Effects
8 9 (0.58%) Adobe Premiere
9 7 (0.45%) Sketch
10 5 (0.32%) Adobe XD
11 4 (0.26%) Adobe Creative Suite
11 4 (0.26%) InVision
11 4 (0.26%) Zeplin
12 3 (0.19%) Figma
13 1 (0.064%) Acrobat
13 1 (0.064%) Adobe Illustrator
13 1 (0.064%) Chatbot
13 1 (0.064%) MadCap Flare
13 1 (0.064%) SPSS
Business Applications
1 317 (20.28%) Dynamics CRM
2 77 (4.93%) Salesforce.com CRM
3 34 (2.18%) FastStats
4 19 (1.22%) NetSuite
5 17 (1.09%) Adobe Campaign
6 13 (0.83%) Dynamics NAV
7 10 (0.64%) Shopify
8 8 (0.51%) Dynamics AX
8 8 (0.51%) SAP CRM
9 7 (0.45%) Eloqua
9 7 (0.45%) SAP S/4HANA
9 7 (0.45%) SAP SD
10 6 (0.38%) Magento
11 5 (0.32%) SAP Business One
11 5 (0.32%) Unica
12 4 (0.26%) Elite 3E
13 3 (0.19%) Bloomberg AIM
13 3 (0.19%) Oracle EBS
13 3 (0.19%) Temenos T24
13 3 (0.19%) thinkFolio
Cloud Services
1 300 (19.19%) Azure
2 241 (15.42%) Power Platform
3 188 (12.03%) Dynamics 365
4 183 (11.71%) AWS
5 180 (11.52%) SaaS
6 137 (8.77%) Microsoft 365
7 101 (6.46%) PowerApps
8 89 (5.69%) Serverless
9 72 (4.61%) Power Automate
10 62 (3.97%) Azure Logic Apps
11 55 (3.52%) Google Analytics
12 45 (2.88%) AWS Lambda
13 31 (1.98%) PaaS
14 30 (1.92%) Amazon S3
14 30 (1.92%) Azure Active Directory
14 30 (1.92%) Azure Functions
15 28 (1.79%) AWS Step Functions
15 28 (1.79%) Veeva
16 25 (1.60%) Force.com
17 24 (1.54%) Salesforce Sales Cloud
Communications & Networking
1 107 (6.85%) Broadband
2 69 (4.41%) 5G
3 43 (2.75%) Firewall
4 21 (1.34%) DNS
5 15 (0.96%) VPN
5 15 (0.96%) WAN
6 14 (0.90%) Cisco IOS
7 13 (0.83%) LAN
8 12 (0.77%) Extranet
9 10 (0.64%) DHCP
9 10 (0.64%) VoIP
9 10 (0.64%) Wireless
10 9 (0.58%) Cisco ASA
10 9 (0.58%) Intranet
10 9 (0.58%) MPLS
10 9 (0.58%) Network Security
11 8 (0.51%) Cisco Nexus
11 8 (0.51%) Internet
12 6 (0.38%) SMS
12 6 (0.38%) Unified Communications
Database & Business Intelligence
1 188 (12.03%) Power BI
2 149 (9.53%) SQL Server
3 117 (7.49%) Tableau
4 68 (4.35%) Data Warehouse
5 64 (4.09%) SQL Server Integration Services
6 60 (3.84%) SQL Server Reporting Services
7 43 (2.75%) Relational Database
8 40 (2.56%) PostgreSQL
9 34 (2.18%) Amazon DynamoDB
10 33 (2.11%) MongoDB
11 30 (1.92%) MySQL
12 24 (1.54%) Data Lake
13 18 (1.15%) Data Mining
13 18 (1.15%) Metadata
13 18 (1.15%) SQL Server Analysis Services
14 14 (0.90%) Amazon RDS
14 14 (0.90%) Amazon Redshift
14 14 (0.90%) RDBMS
15 13 (0.83%) Big Data
15 13 (0.83%) SQL Server 2016
Development Applications
1 70 (4.48%) JIRA
2 62 (3.97%) Git (software)
3 32 (2.05%) Visual Studio
4 23 (1.47%) Jenkins
5 21 (1.34%) Team Foundation Server
6 10 (0.64%) Bitbucket
7 9 (0.58%) Moq
8 8 (0.51%) Postman
9 7 (0.45%) Cypress.io
9 7 (0.45%) Visual Studio Code
10 6 (0.38%) Eclipse
10 6 (0.38%) Visual Studio Team System
11 5 (0.32%) Fiddler
11 5 (0.32%) MSTest
11 5 (0.32%) Oracle APEX
11 5 (0.32%) SQL Server Management Studio (SSMS)
11 5 (0.32%) Visual Website Optimizer
12 4 (0.26%) GitLab
12 4 (0.26%) Grunt
12 4 (0.26%) TeamCity
General
1 532 (34.04%) Social Skills
2 356 (22.78%) Marketing
3 346 (22.14%) Finance
4 230 (14.72%) Analytical Skills
5 121 (7.74%) Retail
6 79 (5.05%) Presentation Skills
7 76 (4.86%) Advertising
8 74 (4.73%) Banking
9 54 (3.45%) Legal
10 48 (3.07%) Organisational Skills
10 48 (3.07%) Pharmaceutical
11 46 (2.94%) Law
12 45 (2.88%) Games
13 41 (2.62%) Telecoms
14 30 (1.92%) Manufacturing
15 28 (1.79%) Influencing Skills
15 28 (1.79%) Public Sector
16 27 (1.73%) Billing
16 27 (1.73%) Front Office
17 21 (1.34%) Back Office
Job Titles
1 310 (19.83%) Developer
2 180 (11.52%) Analyst
3 148 (9.47%) Architect
4 121 (7.74%) Consultant
5 79 (5.05%) Senior Developer
6 71 (4.54%) Solutions Architect
7 63 (4.03%) Business Analyst
8 57 (3.65%) CRM Manager
9 56 (3.58%) Senior Manager
10 51 (3.26%) Project Manager
11 50 (3.20%) Administrator
12 44 (2.82%) Data Analyst
13 41 (2.62%) CRM Developer
14 39 (2.50%) .NET Developer
14 39 (2.50%) Applications Support
15 36 (2.30%) Product Owner
16 35 (2.24%) Salesforce Developer
17 33 (2.11%) Product Manager
18 31 (1.98%) Lead Developer
18 31 (1.98%) Support Analyst
Libraries, Frameworks & Software Standards
1 197 (12.60%) .NET
2 120 (7.68%) HTML
3 90 (5.76%) CSS
4 84 (5.37%) Web Services
5 83 (5.31%) REST
6 81 (5.18%) React
7 54 (3.45%) .NET Core
8 44 (2.82%) ASP.NET
9 42 (2.69%) AngularJS
9 42 (2.69%) XML
10 41 (2.62%) .NET Framework
11 40 (2.56%) GraphQL
12 38 (2.43%) jQuery
13 34 (2.18%) JSON
14 30 (1.92%) Kafka
15 29 (1.86%) ASP.NET Web API
16 27 (1.73%) SOAP
17 26 (1.66%) Serverless Framework
18 21 (1.34%) Node.js
18 21 (1.34%) Visualforce
Miscellaneous
1 167 (10.68%) Social Media
2 101 (6.46%) User Experience
3 74 (4.73%) Management Information System
4 58 (3.71%) Mobile App
5 49 (3.13%) Self-Motivation
6 48 (3.07%) Enterprise Software
6 48 (3.07%) Marketing Technology
7 44 (2.82%) FMCG
8 38 (2.43%) Greenfield Project
9 30 (1.92%) Acoustics
10 25 (1.60%) Life Science
11 22 (1.41%) Data Structures
12 20 (1.28%) Data Centre
13 18 (1.15%) Blog
14 17 (1.09%) Algorithms
15 16 (1.02%) Animation
16 14 (0.90%) Public Cloud
16 14 (0.90%) Video Editing
17 13 (0.83%) Video Conferencing
17 13 (0.83%) Virtual Team
Operating Systems
1 79 (5.05%) Windows
2 49 (3.13%) Linux
3 32 (2.05%) Windows Server
4 21 (1.34%) Android
5 19 (1.22%) Windows 10
6 15 (0.96%) Windows Server 2012
7 13 (0.83%) Apple iOS
7 13 (0.83%) Unix
8 9 (0.58%) VMS
9 7 (0.45%) Windows Server 2019
10 6 (0.38%) Ubuntu
11 5 (0.32%) Mac OS
11 5 (0.32%) Red Hat Enterprise Linux
12 4 (0.26%) SUSE
12 4 (0.26%) Windows Server 2016
13 3 (0.19%) Windows 7
14 2 (0.13%) Mac OS X
14 2 (0.13%) Windows Server 2003
15 1 (0.064%) Windows 8
Processes & Methodologies
1 422 (27.00%) Agile Software Development
2 250 (15.99%) Analytics
3 230 (14.72%) Business Intelligence
4 226 (14.46%) Project Management
5 183 (11.71%) Problem-Solving
6 155 (9.92%) E-Commerce
7 148 (9.47%) Mentoring
8 142 (9.09%) Stakeholder Management
9 141 (9.02%) DevOps
10 128 (8.19%) Migration
11 123 (7.87%) IT Strategy
11 123 (7.87%) Workflow
12 120 (7.68%) ERP
13 118 (7.55%) Project Delivery
14 106 (6.78%) Scrum
15 101 (6.46%) Artificial Intelligence
16 92 (5.89%) Computer Science
17 86 (5.50%) User Stories
18 85 (5.44%) Digital Marketing
19 82 (5.25%) Decision-Making
Programming Languages
1 340 (21.75%) SQL
2 254 (16.25%) JavaScript
3 199 (12.73%) C#
4 174 (11.13%) Python
5 93 (5.95%) Java
6 69 (4.41%) TypeScript
7 49 (3.13%) PHP
8 47 (3.01%) R
9 45 (2.88%) C
10 44 (2.82%) C++
10 44 (2.82%) T-SQL
11 40 (2.56%) Ruby
12 36 (2.30%) MATLAB
13 34 (2.18%) Scala
14 32 (2.05%) Kotlin
15 31 (1.98%) PowerShell
16 30 (1.92%) VB.NET
17 29 (1.86%) Perl
18 25 (1.60%) Apex Code
19 21 (1.34%) Pascal
Qualifications
1 196 (12.54%) Degree
2 32 (2.05%) Computer Science Degree
3 26 (1.66%) AWS Certification
4 22 (1.41%) Cisco Certification
5 21 (1.34%) PhD
6 19 (1.22%) ITIL Certification
7 18 (1.15%) Microsoft Certification
8 16 (1.02%) Security Cleared
9 13 (0.83%) CCNA
9 13 (0.83%) Master's Degree
9 13 (0.83%) PRINCE2 Certification
10 9 (0.58%) CCNP
11 7 (0.45%) HNC
11 7 (0.45%) HND
11 7 (0.45%) PMP
12 6 (0.38%) MCP
12 6 (0.38%) MCSE
12 6 (0.38%) PMI Certification
13 5 (0.32%) ISEB
13 5 (0.32%) MCSA
Quality Assurance & Compliance
1 58 (3.71%) QA
2 43 (2.75%) GDPR
3 24 (1.54%) Data Quality
4 18 (1.15%) PMO
5 15 (0.96%) Accessibility
5 15 (0.96%) ISO/IEC 27001
6 10 (0.64%) SLA
7 8 (0.51%) PCI DSS
8 4 (0.26%) GxP
8 4 (0.26%) SOC 2
9 1 (0.064%) APQC
9 1 (0.064%) Cyber Essentials
9 1 (0.064%) GRC
9 1 (0.064%) WCAG
System Software
1 66 (4.22%) Active Directory
2 60 (3.84%) Docker
3 16 (1.02%) Hyper-V
4 11 (0.70%) VMware Infrastructure
5 6 (0.38%) Virtual Desktop
6 5 (0.32%) vSphere
7 3 (0.19%) LXC
8 2 (0.13%) vCloud
9 1 (0.064%) BitLocker
9 1 (0.064%) Firmware
9 1 (0.064%) Shibboleth
9 1 (0.064%) VMware ESXi
Systems Management
1 33 (2.11%) Kubernetes
2 28 (1.79%) Terraform
3 13 (0.83%) Microsoft Intune
4 11 (0.70%) SCCM
5 9 (0.58%) Prometheus
6 6 (0.38%) Ansible
7 5 (0.32%) Grafana
7 5 (0.32%) Opscode Chef
7 5 (0.32%) Single Sign-On
8 4 (0.26%) Active Directory Federation Services
8 4 (0.26%) Backup Exec
8 4 (0.26%) Symantec Endpoint Protection
9 3 (0.19%) Control-M
9 3 (0.19%) EMC NetWorker
10 2 (0.13%) CASB
10 2 (0.13%) PaperCut
10 2 (0.13%) Systems Management Server (SMS)
11 1 (0.064%) AirWatch
11 1 (0.064%) HAProxy
11 1 (0.064%) SafeCom
Vendors
1 378 (24.18%) Salesforce.com
2 377 (24.12%) Microsoft
3 103 (6.59%) Google
4 84 (5.37%) Adobe
5 53 (3.39%) Oracle
6 43 (2.75%) SAP
7 41 (2.62%) IBM
8 38 (2.43%) Salesforce Marketing Cloud
9 25 (1.60%) Apteco
10 21 (1.34%) HubSpot
10 21 (1.34%) Workday
11 20 (1.28%) Cisco
11 20 (1.28%) ServiceNow
12 17 (1.09%) Atlassian
13 15 (0.96%) Sitecore
13 15 (0.96%) VMware
14 14 (0.90%) HP
14 14 (0.90%) Instagram
15 13 (0.83%) JD Edwards
15 13 (0.83%) Wrike