Period
to 30 July 2021

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 30 July 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > London
6 months to
30 Jul 2021
Same period 2020 Same period 2019
Rank 113 113 79
Rank change year-on-year 0 -34 -3
Permanent jobs citing CRM 1,424 827 2,169
As % of all permanent jobs advertised in London 3.14% 2.90% 3.80%
As % of the Processes & Methodologies category 3.30% 3.09% 4.06%
Number of salaries quoted 964 668 1,760
10th Percentile £36,250 £36,250 £32,500
25th Percentile £46,250 £45,000 £41,250
Median annual salary (50th Percentile) £60,000 £60,000 £55,000
Median % change year-on-year - +9.09% -
75th Percentile £77,500 £76,500 £75,000
90th Percentile £90,000 £90,000 £87,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 43,167 26,769 53,447
As % of all permanent IT jobs advertised in London 95.24% 94.02% 93.58%
Number of salaries quoted 28,629 21,954 43,974
10th Percentile £42,500 £41,250 £36,250
25th Percentile £52,500 £51,250 £47,500
Median annual salary (50th Percentile) £70,000 £68,000 £65,000
Median % change year-on-year +2.94% +4.62% +8.33%
75th Percentile £87,500 £85,000 £82,500
90th Percentile £105,000 £105,000 £97,500
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

CRM
Job Vacancy Trend in London

Job postings citing CRM as a proportion of all IT jobs advertised in London.

Job vacancy trend for CRM in London

CRM
Salary Trend in London

3-month moving average salary quoted in jobs citing CRM in London.

Salary trend for CRM in London

CRM
Salary Histogram in London

Salary distribution for jobs citing CRM in London over the 6 months to 30 July 2021.

Salary histogram for CRM in London

CRM
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the London region over the 6 months to 30 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +25 238 £70,000 +24.44% 65
West London +14 100 £61,000 +19.02% 23
South London -14 21 £55,000 +29.41% 5
North London +21 5 £51,500 +71.67% 6
East London +6 4 £37,500 -50.00% 20
CRM
England

For the 6 months to 30 July 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for CRM.

1 439 (30.83%) Agile Software Development
2 436 (30.62%) Social Skills
3 354 (24.86%) Marketing
4 349 (24.51%) SQL
5 343 (24.09%) Dynamics CRM
6 327 (22.96%) Microsoft
7 317 (22.26%) Salesforce.com
8 312 (21.91%) Finance
9 300 (21.07%) Azure
10 288 (20.22%) JavaScript
11 254 (17.84%) Power Platform
12 246 (17.28%) Degree
13 234 (16.43%) Analytics
14 221 (15.52%) Business Intelligence
15 211 (14.82%) Analytical Skills
16 204 (14.33%) .NET
17 203 (14.26%) Dynamics 365
18 196 (13.76%) Project Management
19 193 (13.55%) C#
20 183 (12.85%) Power BI
21 163 (11.45%) SQL Server
21 163 (11.45%) SharePoint
22 162 (11.38%) DevOps
23 155 (10.88%) SaaS
24 153 (10.74%) E-Commerce
25 138 (9.69%) Mentoring
26 133 (9.34%) CSS
26 133 (9.34%) Migration
27 131 (9.20%) HTML
28 129 (9.06%) PowerApps

CRM
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 163 (11.45%) SharePoint
2 57 (4.00%) CMS
3 24 (1.69%) WordPress
4 18 (1.26%) Apache Spark
5 17 (1.19%) Confluence
6 16 (1.12%) IIS
7 11 (0.77%) Drupal
8 9 (0.63%) Apache Airflow
9 8 (0.56%) BizTalk Server
10 7 (0.49%) Joomla!
10 7 (0.49%) SAS
11 5 (0.35%) Elasticsearch
11 5 (0.35%) EPiServer
12 4 (0.28%) Adobe Experience Manager
12 4 (0.28%) MS Exchange
12 4 (0.28%) Tomcat
13 3 (0.21%) Apache
13 3 (0.21%) Sitecore CMS
14 2 (0.14%) nginx
14 2 (0.14%) WebSphere
Applications
1 72 (5.06%) Microsoft Excel
2 67 (4.71%) Microsoft Office
3 27 (1.90%) Microsoft PowerPoint
4 19 (1.33%) Photoshop
5 18 (1.26%) MS Visio
6 13 (0.91%) Spreadsheet
7 10 (0.70%) Microsoft Project
8 5 (0.35%) Adobe XD
8 5 (0.35%) Sketch
9 4 (0.28%) Figma
9 4 (0.28%) MadCap Flare
10 3 (0.21%) Adobe After Effects
11 2 (0.14%) Adobe Premiere
12 1 (0.070%) Acrobat
12 1 (0.070%) Adobe Creative Suite
12 1 (0.070%) Adobe Illustrator
12 1 (0.070%) InDesign
12 1 (0.070%) Mingle
12 1 (0.070%) SPSS
12 1 (0.070%) Zeplin
Business Applications
1 343 (24.09%) Dynamics CRM
2 45 (3.16%) Salesforce.com CRM
3 37 (2.60%) FastStats
4 25 (1.76%) Dynamics AX
5 18 (1.26%) NetSuite
6 14 (0.98%) Shopify
7 12 (0.84%) Adobe Campaign
8 10 (0.70%) Dynamics NAV
8 10 (0.70%) SAP Business One
9 7 (0.49%) Eloqua
10 6 (0.42%) Magento
11 5 (0.35%) Unica
12 4 (0.28%) Advent Moxy
12 4 (0.28%) Advent Portfolio Exchange
12 4 (0.28%) Elite 3E
12 4 (0.28%) Sage CRM
13 3 (0.21%) Bloomberg AIM
13 3 (0.21%) Oracle EBS
13 3 (0.21%) Sage 300 ERP
13 3 (0.21%) thinkFolio
Cloud Services
1 300 (21.07%) Azure
2 254 (17.84%) Power Platform
3 203 (14.26%) Dynamics 365
4 155 (10.88%) SaaS
5 129 (9.06%) PowerApps
6 125 (8.78%) AWS
7 100 (7.02%) Microsoft 365
8 87 (6.11%) Serverless
9 82 (5.76%) Power Automate
10 66 (4.63%) Azure Logic Apps
11 65 (4.56%) PaaS
12 53 (3.72%) Azure Active Directory
13 51 (3.58%) Azure Functions
14 50 (3.51%) Azure Service Bus
15 45 (3.16%) Azure App Service
15 45 (3.16%) Azure Service Fabric
16 43 (3.02%) Azure Key Vault
16 43 (3.02%) Azure Storage
17 39 (2.74%) Google Analytics
18 32 (2.25%) Asana
Communications & Networking
1 82 (5.76%) Broadband
2 60 (4.21%) 5G
3 33 (2.32%) Firewall
4 24 (1.69%) WAN
5 18 (1.26%) Extranet
6 17 (1.19%) LAN
7 13 (0.91%) DNS
8 12 (0.84%) VPN
9 11 (0.77%) DHCP
9 11 (0.77%) Network Security
10 9 (0.63%) VoIP
11 8 (0.56%) Intranet
11 8 (0.56%) SD-WAN
11 8 (0.56%) SMS
12 7 (0.49%) Cisco IOS
12 7 (0.49%) FTP
12 7 (0.49%) Software-Defined Networking
13 6 (0.42%) Skype
14 5 (0.35%) Cisco ASA
14 5 (0.35%) VLAN
Database & Business Intelligence
1 183 (12.85%) Power BI
2 163 (11.45%) SQL Server
3 105 (7.37%) Tableau
4 80 (5.62%) SQL Server Integration Services
5 73 (5.13%) SQL Server Reporting Services
6 65 (4.56%) Data Warehouse
7 31 (2.18%) Relational Database
8 30 (2.11%) PostgreSQL
9 18 (1.26%) MongoDB
10 17 (1.19%) Amazon DynamoDB
11 16 (1.12%) Data Mining
12 15 (1.05%) Metadata
13 14 (0.98%) SQL Server 2016
14 12 (0.84%) Big Data
14 12 (0.84%) Snowflake Schema
15 11 (0.77%) Amazon Redshift
15 11 (0.77%) Azure SQL Data Warehouse
15 11 (0.77%) Data Lake
15 11 (0.77%) MySQL
16 10 (0.70%) NoSQL
Development Applications
1 64 (4.49%) Git (software)
1 64 (4.49%) Team Foundation Server
2 47 (3.30%) Visual Studio
3 45 (3.16%) JIRA
3 45 (3.16%) Visual Studio Team System
4 22 (1.54%) Jenkins
4 22 (1.54%) TeamCity
5 15 (1.05%) Grunt
6 14 (0.98%) CasperJS
6 14 (0.98%) PhantomJS
7 11 (0.77%) Cypress.io
8 10 (0.70%) Postman
9 8 (0.56%) Visual Studio Code
10 7 (0.49%) Moq
10 7 (0.49%) SQL Server Management Studio (SSMS)
11 6 (0.42%) Eclipse
11 6 (0.42%) Octopus Deploy
12 5 (0.35%) Fiddler
12 5 (0.35%) MSTest
12 5 (0.35%) Selenium
General
1 436 (30.62%) Social Skills
2 354 (24.86%) Marketing
3 312 (21.91%) Finance
4 211 (14.82%) Analytical Skills
5 100 (7.02%) Retail
6 80 (5.62%) Banking
7 67 (4.71%) Presentation Skills
8 49 (3.44%) Advertising
9 43 (3.02%) Legal
10 41 (2.88%) Telecoms
11 38 (2.67%) Pharmaceutical
12 36 (2.53%) Manufacturing
13 35 (2.46%) Front Office
14 29 (2.04%) Games
14 29 (2.04%) Public Sector
15 27 (1.90%) Law
16 26 (1.83%) Organisational Skills
17 24 (1.69%) Private Banking
18 22 (1.54%) Back Office
19 21 (1.47%) Billing
Job Titles
1 349 (24.51%) Developer
2 157 (11.03%) Analyst
3 111 (7.79%) Consultant
4 98 (6.88%) Architect
5 92 (6.46%) Senior Developer
6 73 (5.13%) C# Developer
7 59 (4.14%) Project Manager
8 58 (4.07%) Business Analyst
9 57 (4.00%) CRM Developer
10 54 (3.79%) Senior Manager
11 49 (3.44%) .NET Developer
12 48 (3.37%) CRM Manager
13 45 (3.16%) Azure Developer
13 45 (3.16%) C# .NET Developer
13 45 (3.16%) IT Manager
13 45 (3.16%) Solutions Architect
14 44 (3.09%) Applications Support
15 42 (2.95%) Dynamics CRM Developer
16 41 (2.88%) Data Analyst
16 41 (2.88%) Marketing Manager
Libraries, Frameworks & Software Standards
1 204 (14.33%) .NET
2 133 (9.34%) CSS
3 131 (9.20%) HTML
4 115 (8.08%) React
5 99 (6.95%) Web Services
6 95 (6.67%) jQuery
7 83 (5.83%) .NET Core
8 75 (5.27%) ASP.NET Web API
9 71 (4.99%) .NET Framework
10 69 (4.85%) ASP.NET
11 64 (4.49%) REST
12 53 (3.72%) Twitter Bootstrap
13 49 (3.44%) AngularJS
13 49 (3.44%) Entity Framework
14 48 (3.37%) XML
15 34 (2.39%) Node.js
16 31 (2.18%) HTML5
17 30 (2.11%) GraphQL
17 30 (2.11%) Kafka
18 26 (1.83%) Visualforce
Miscellaneous
1 128 (8.99%) Social Media
2 71 (4.99%) User Experience
3 48 (3.37%) Self-Motivation
4 45 (3.16%) Enterprise Software
4 45 (3.16%) N-Tier
5 42 (2.95%) FMCG
6 41 (2.88%) Management Information System
6 41 (2.88%) Mobile App
7 33 (2.32%) Acoustics
8 29 (2.04%) Blog
9 28 (1.97%) Marketing Technology
10 27 (1.90%) Life Science
11 26 (1.83%) Legacy Systems
12 24 (1.69%) Greenfield Project
13 23 (1.62%) Data Structures
14 17 (1.19%) Data Centre
15 16 (1.12%) Housing Association
16 15 (1.05%) Reinsurance
17 13 (0.91%) Algorithms
18 10 (0.70%) Virtual Team
Operating Systems
1 58 (4.07%) Windows
2 41 (2.88%) Linux
3 22 (1.54%) Windows Server
4 19 (1.33%) Windows 10
4 19 (1.33%) Windows Server 2012
5 16 (1.12%) Android
6 9 (0.63%) Mac OS
6 9 (0.63%) Windows Server 2019
7 7 (0.49%) Ubuntu
8 6 (0.42%) Red Hat Enterprise Linux
8 6 (0.42%) Unix
9 5 (0.35%) Apple iOS
9 5 (0.35%) SUSE
9 5 (0.35%) VMS
10 3 (0.21%) Mac OS X
10 3 (0.21%) Windows 7
10 3 (0.21%) Windows Server 2003
10 3 (0.21%) Windows Server 2016
Processes & Methodologies
1 439 (30.83%) Agile Software Development
2 234 (16.43%) Analytics
3 221 (15.52%) Business Intelligence
4 196 (13.76%) Project Management
5 162 (11.38%) DevOps
6 153 (10.74%) E-Commerce
7 138 (9.69%) Mentoring
8 133 (9.34%) Migration
9 115 (8.08%) Test Automation
10 113 (7.94%) Stakeholder Management
11 109 (7.65%) ERP
12 99 (6.95%) IT Strategy
12 99 (6.95%) Workflow
13 96 (6.74%) Problem-Solving
14 88 (6.18%) Computer Science
14 88 (6.18%) Digital Marketing
15 87 (6.11%) OO
16 86 (6.04%) Microservices
17 84 (5.90%) MVC
18 82 (5.76%) Scrum
Programming Languages
1 349 (24.51%) SQL
2 288 (20.22%) JavaScript
3 193 (13.55%) C#
4 113 (7.94%) Python
5 78 (5.48%) Java
6 77 (5.41%) T-SQL
7 71 (4.99%) TypeScript
8 57 (4.00%) PowerShell
9 55 (3.86%) PHP
10 36 (2.53%) C
11 30 (2.11%) Apex Code
12 26 (1.83%) Ruby
13 23 (1.62%) R
14 21 (1.47%) C++
15 19 (1.33%) Elixir
16 15 (1.05%) MATLAB
17 12 (0.84%) SOQL
18 10 (0.70%) Java 8
19 9 (0.63%) Kotlin
19 9 (0.63%) Perl
Qualifications
1 246 (17.28%) Degree
2 42 (2.95%) Computer Science Degree
3 19 (1.33%) PhD
4 18 (1.26%) Cisco Certification
5 17 (1.19%) Microsoft Certification
6 15 (1.05%) Security Cleared
7 14 (0.98%) ITIL Certification
7 14 (0.98%) MBA
8 13 (0.91%) AWS Certification
9 12 (0.84%) CCNP
10 8 (0.56%) PMI Certification
10 8 (0.56%) PRINCE2 Certification
11 6 (0.42%) CCNA
11 6 (0.42%) PMP
12 4 (0.28%) CBAP
12 4 (0.28%) IIBA
12 4 (0.28%) ISEB
12 4 (0.28%) ITIL Foundation Certificate
12 4 (0.28%) SC Cleared
13 3 (0.21%) Master's Degree
Quality Assurance & Compliance
1 76 (5.34%) QA
2 34 (2.39%) GDPR
3 26 (1.83%) Data Quality
4 14 (0.98%) PMO
5 11 (0.77%) Accessibility
5 11 (0.77%) ISO/IEC 27001
6 7 (0.49%) GRC
6 7 (0.49%) SLA
7 4 (0.28%) GxP
8 2 (0.14%) Basel II
8 2 (0.14%) PCI DSS
8 2 (0.14%) SOC 2
9 1 (0.070%) Cyber Essentials
9 1 (0.070%) EMIR
9 1 (0.070%) ISO 9001
9 1 (0.070%) WCAG
System Software
1 51 (3.58%) Docker
2 35 (2.46%) Active Directory
3 15 (1.05%) Hyper-V
4 6 (0.42%) vSphere
5 4 (0.28%) LXC
6 3 (0.21%) VMware Infrastructure
7 1 (0.070%) Virtual Desktop
7 1 (0.070%) VMware ESXi
Systems Management
1 52 (3.65%) Terraform
2 46 (3.23%) Opscode Chef
3 31 (2.18%) Kubernetes
4 8 (0.56%) Prometheus
5 6 (0.42%) Ansible
6 5 (0.35%) Grafana
6 5 (0.35%) Puppet
7 4 (0.28%) Backup Exec
7 4 (0.28%) Microsoft Intune
7 4 (0.28%) Single Sign-On
7 4 (0.28%) Symantec Endpoint Protection
8 2 (0.14%) EMC NetWorker
8 2 (0.14%) SCCM
8 2 (0.14%) Systems Management Server (SMS)
9 1 (0.070%) FortiGate
9 1 (0.070%) HAProxy
9 1 (0.070%) HP Quality Center
9 1 (0.070%) PaperCut
9 1 (0.070%) WSUS
Vendors
1 327 (22.96%) Microsoft
2 317 (22.26%) Salesforce.com
3 74 (5.20%) Adobe
3 74 (5.20%) Google
4 48 (3.37%) Nintex
5 46 (3.23%) IBM
6 37 (2.60%) SAP
7 34 (2.39%) Oracle
7 34 (2.39%) Salesforce Marketing Cloud
8 26 (1.83%) HubSpot
9 20 (1.40%) Apteco
9 20 (1.40%) Workday
10 15 (1.05%) ServiceNow
10 15 (1.05%) Sitecore
11 14 (0.98%) DoubleClick
11 14 (0.98%) JD Edwards
12 13 (0.91%) Apple
12 13 (0.91%) Cisco
13 12 (0.84%) Pardot
14 11 (0.77%) Sage