Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £275, according to job vacancies posted in the 6 months leading up to 17 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
17 May 2025		 Same period 2024 Same period 2023
Rank 284 308 271
Rank change year-on-year +24 -37 +21
Contract jobs requiring a Support Analyst 262 299 562
As % of all contract jobs advertised in the UK 0.89% 0.70% 0.99%
As % of the Job Titles category 0.96% 0.76% 1.04%
Number of daily rates quoted 152 221 427
10th Percentile £170 £155 £145
25th Percentile £206 £181 £178
Median daily rate (50th Percentile) £275 £225 £265
Median % change year-on-year +22.22% -15.09% +6.00%
75th Percentile £425 £350 £575
90th Percentile £525 £500 £688
UK excluding London median daily rate £263 £195 £200
% change year-on-year +34.62% -2.50% -
Number of hourly rates quoted 39 27 41
10th Percentile £17.44 £12.38 £13.96
25th Percentile £21.24 £17.36 £17.50
Median hourly rate £22.14 £21.00 £23.15
Median % change year-on-year +5.43% -9.29% +31.98%
75th Percentile £24.75 £23.75 £27.50
90th Percentile £33.75 - £34.00
UK excluding London median hourly rate £22.10 £19.89 £22.19
% change year-on-year +11.11% -10.37% +26.63%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,186 39,489 53,902
% of contract IT jobs with a recognized job title 92.37% 92.79% 94.62%
Number of daily rates quoted 17,686 25,686 37,660
10th Percentile £293 £280 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £513 £525 £543
Median % change year-on-year -2.38% -3.23% +3.33%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £490 £500
% change year-on-year -3.06% -2.00% +5.26%
Number of hourly rates quoted 1,047 2,662 1,503
10th Percentile £14.00 £12.82 £14.25
25th Percentile £18.13 £16.30 £19.38
Median hourly rate £28.15 £36.58 £45.00
Median % change year-on-year -23.03% -18.72% +87.50%
75th Percentile £61.38 £61.30 £65.75
90th Percentile £75.00 £73.44 £76.20
UK excluding London median hourly rate £27.13 £40.00 £42.50
% change year-on-year -32.19% -5.88% +112.50%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 17 May 2025.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 17 May 2025.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +42 234 £275 +22.22% 311
UK excluding London +41 154 £263 +34.62% 218
London +4 99 £325 - 136
Work from Home +53 63 £400 +99.75% 84
North of England +39 50 £225 +12.50% 46
South East +43 27 £263 +54.41% 84
South West +43 25 £400 +77.67% 29
Midlands +13 25 £181 -2.03% 24
Yorkshire +27 24 £208 +1.22% 15
North West +26 24 £210 +5.00% 29
West Midlands -2 19 £150 -18.92% 14
Scotland -9 12 £430 +145.71% 7
East of England +17 8 £180 -44.62% 29
East Midlands +15 6 £213 +1.19% 9
Northern Ireland - 5 £160 - 1
Wales -1 3 £190 - 2
North East -5 2 £275 +44.74% 4

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 17 May 2025, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 95 (36.26%) Microsoft
2 86 (32.82%) Social Skills
3 81 (30.92%) Active Directory
4 77 (29.39%) Problem-Solving
5 71 (27.10%) Windows
6 60 (22.90%) Finance
7 50 (19.08%) ITIL
7 50 (19.08%) Microsoft 365
8 49 (18.70%) SQL
9 35 (13.36%) Customer Service
10 34 (12.98%) ServiceNow
11 27 (10.31%) Microsoft Office
11 27 (10.31%) SLA
11 27 (10.31%) Windows 10
12 25 (9.54%) Analytical Skills
12 25 (9.54%) Banking
13 24 (9.16%) Service Management
13 24 (9.16%) Azure
14 22 (8.40%) WebEx
14 22 (8.40%) Citrix
15 21 (8.02%) Management Information System
15 21 (8.02%) Apple iOS
16 20 (7.63%) Incident Management
17 19 (7.25%) Degree
17 19 (7.25%) Data Protection
17 19 (7.25%) Public Sector
18 18 (6.87%) PowerShell
18 18 (6.87%) Asset Management
19 17 (6.49%) Mobile Device Management
20 16 (6.11%) Microsoft Intune

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.73%) Microsoft Exchange
2 11 (4.20%) SharePoint
3 6 (2.29%) Mattermost
3 6 (2.29%) Skype for Business
4 4 (1.53%) Confluence
5 2 (0.76%) IIS
6 1 (0.38%) Apache
6 1 (0.38%) Apache Airflow
6 1 (0.38%) Appian
6 1 (0.38%) WebSphere
Applications
1 27 (10.31%) Microsoft Office
2 8 (3.05%) Microsoft Excel
3 2 (0.76%) Spreadsheet
4 1 (0.38%) AutoCAD
4 1 (0.38%) Microsoft PowerPoint
Business Applications
1 7 (2.67%) Dynamics CRM
2 4 (1.53%) Aladdin
2 4 (1.53%) CA PPM
3 3 (1.15%) Fidessa
3 3 (1.15%) iTrent
3 3 (1.15%) Oracle Cash Management
3 3 (1.15%) Oracle ERP
3 3 (1.15%) Oracle Payables
3 3 (1.15%) Oracle Receivables
4 2 (0.76%) Dynamics NAV
4 2 (0.76%) Oracle Applications
4 2 (0.76%) Unit4 Business World
5 1 (0.38%) Oracle EBS
Cloud Services
1 50 (19.08%) Microsoft 365
2 24 (9.16%) Azure
3 13 (4.96%) Entra ID
4 7 (2.67%) OneDrive
5 5 (1.91%) SaaS
6 4 (1.53%) Dynamics 365
6 4 (1.53%) Google Workspace
6 4 (1.53%) Power Platform
7 3 (1.15%) AWS
7 3 (1.15%) OCI
8 2 (0.76%) Yammer
9 1 (0.38%) dbt
9 1 (0.38%) GitHub
9 1 (0.38%) Google Docs
9 1 (0.38%) Google Sheets
9 1 (0.38%) IaaS
9 1 (0.38%) Mimecast
9 1 (0.38%) Snowflake
Communications & Networking
1 22 (8.40%) WebEx
2 12 (4.58%) TCP/IP
3 11 (4.20%) DHCP
3 11 (4.20%) DNS
4 9 (3.44%) VPN
5 8 (3.05%) Remote Desktop
6 7 (2.67%) Skype
6 7 (2.67%) Softphone
6 7 (2.67%) Unified Communications
7 6 (2.29%) LAN
8 5 (1.91%) Firewall
8 5 (1.91%) WAN
8 5 (1.91%) Wireless
9 4 (1.53%) VLAN
10 3 (1.15%) FIX Connectivity
10 3 (1.15%) Wireshark
11 2 (0.76%) Wi-Fi
12 1 (0.38%) Intrusion Detection
12 1 (0.38%) IP Telephony
12 1 (0.38%) SAN
Database & Business Intelligence
1 14 (5.34%) SQL Server
2 5 (1.91%) SQL Server Integration Services
2 5 (1.91%) SQL Server Reporting Services
3 4 (1.53%) Power BI
4 3 (1.15%) MongoDB
5 2 (0.76%) Data Warehouse
5 2 (0.76%) Elasticsearch
5 2 (0.76%) NoSQL
5 2 (0.76%) Oracle Reports
5 2 (0.76%) Tableau
6 1 (0.38%) Apache Iceberg
6 1 (0.38%) DynamoDB
6 1 (0.38%) Flink
Development Applications
1 8 (3.05%) JIRA
2 2 (0.76%) Bitbucket
3 1 (0.38%) Git
3 1 (0.38%) ScriptRunner
3 1 (0.38%) SonarQube
General
1 86 (32.82%) Social Skills
2 60 (22.90%) Finance
3 25 (9.54%) Analytical Skills
3 25 (9.54%) Banking
4 19 (7.25%) Public Sector
5 13 (4.96%) Front Office
6 10 (3.82%) Inclusion and Diversity
7 6 (2.29%) Investment Banking
7 6 (2.29%) Organisational Skills
7 6 (2.29%) Police
8 5 (1.91%) Presentation Skills
9 4 (1.53%) Arabic Language
9 4 (1.53%) Czech Language
9 4 (1.53%) Documentation Skills
9 4 (1.53%) Law
10 3 (1.15%) Back Office
10 3 (1.15%) Mandarin Language
11 2 (0.76%) French Language
11 2 (0.76%) Manufacturing
11 2 (0.76%) Retail
Libraries, Frameworks & Software Standards
1 6 (2.29%) XMPP
2 4 (1.53%) HTML
2 4 (1.53%) Middleware
3 3 (1.15%) FIX Protocol
3 3 (1.15%) Oracle Fusion
4 2 (0.76%) .NET
4 2 (0.76%) CSS
4 2 (0.76%) Web Services
5 1 (0.38%) jQuery
5 1 (0.38%) Kafka
5 1 (0.38%) NumPy
5 1 (0.38%) Pandas
5 1 (0.38%) SciPy
5 1 (0.38%) WebSphere MQ
Miscellaneous
1 21 (8.02%) Management Information System
2 10 (3.82%) Driving Licence
3 8 (3.05%) Foreign Exchange (FX)
3 8 (3.05%) Smartphone
4 7 (2.67%) iPad
4 7 (2.67%) iPhone
4 7 (2.67%) SWIFT Messaging Network
5 6 (2.29%) Data Protection Act
5 6 (2.29%) Onboarding
6 5 (1.91%) Data Centre
7 4 (1.53%) Equities
8 3 (1.15%) Blackberry
8 3 (1.15%) Eurex
8 3 (1.15%) Life Science
8 3 (1.15%) Self-Motivation
8 3 (1.15%) Video Conferencing
9 2 (0.76%) Analytical Mindset
9 2 (0.76%) Derivative
9 2 (0.76%) Distributed Systems
9 2 (0.76%) Fixed Income
Operating Systems
1 71 (27.10%) Windows
2 27 (10.31%) Windows 10
3 21 (8.02%) Apple iOS
4 16 (6.11%) Linux
5 14 (5.34%) Windows Server
6 9 (3.44%) Android
7 6 (2.29%) Mac OS
8 5 (1.91%) Unix
9 3 (1.15%) CentOS
9 3 (1.15%) Windows Server 2012
9 3 (1.15%) Windows Server 2016
10 2 (0.76%) Rocky
10 2 (0.76%) Windows Server 2019
11 1 (0.38%) Debian
11 1 (0.38%) Fedora
11 1 (0.38%) Mac OS X
11 1 (0.38%) Solaris
11 1 (0.38%) SUSE
11 1 (0.38%) Ubuntu
11 1 (0.38%) Windows 8
Processes & Methodologies
1 77 (29.39%) Problem-Solving
2 50 (19.08%) ITIL
3 35 (13.36%) Customer Service
4 24 (9.16%) Service Management
5 20 (7.63%) Incident Management
6 19 (7.25%) Data Protection
7 18 (6.87%) Asset Management
8 17 (6.49%) Mobile Device Management
9 16 (6.11%) ITSM
9 16 (6.11%) Service Delivery
10 15 (5.73%) User Experience
11 14 (5.34%) Stakeholder Management
12 13 (4.96%) ERP
13 12 (4.58%) Problem Management
14 11 (4.20%) CRM
14 11 (4.20%) Decision-Making
14 11 (4.20%) Logistics
15 10 (3.82%) Agile
15 10 (3.82%) Workflow
16 9 (3.44%) Change Management
Programming Languages
1 49 (18.70%) SQL
2 18 (6.87%) PowerShell
3 12 (4.58%) Python
4 11 (4.20%) Uniface
5 5 (1.91%) JavaScript
6 3 (1.15%) Bash
6 3 (1.15%) Perl
7 2 (0.76%) C#
7 2 (0.76%) PL/SQL
7 2 (0.76%) ProC
7 2 (0.76%) VBA
8 1 (0.38%) Groovy
8 1 (0.38%) VBScript
Qualifications
1 19 (7.25%) Degree
2 12 (4.58%) Security Cleared
3 11 (4.20%) Microsoft Certification
4 9 (3.44%) ITIL Certification
5 8 (3.05%) SC Cleared
6 6 (2.29%) A+ Certification
6 6 (2.29%) MCP
7 3 (1.15%) DBS Check
8 2 (0.76%) BPSS Clearance
8 2 (0.76%) Computer Science Degree
8 2 (0.76%) Tableau Certification
9 1 (0.38%) DV Cleared
9 1 (0.38%) ECDL
9 1 (0.38%) HNC
9 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 27 (10.31%) SLA
2 11 (4.20%) GDPR
3 5 (1.91%) Accessibility
4 3 (1.15%) Data Quality
5 2 (0.76%) PMO
6 1 (0.38%) GRC
6 1 (0.38%) ISO 20022
6 1 (0.38%) PCI DSS
System Software
1 81 (30.92%) Active Directory
2 2 (0.76%) BitLocker
3 1 (0.38%) Hyper-V
3 1 (0.38%) VMware Infrastructure
3 1 (0.38%) vSphere
3 1 (0.38%) XenApp
Systems Management
1 16 (6.11%) Microsoft Intune
2 10 (3.82%) SCCM
3 6 (2.29%) SCOM
4 4 (1.53%) Grafana
5 3 (1.15%) AirWatch
5 3 (1.15%) Rundeck
5 3 (1.15%) ZABBIX
6 2 (0.76%) Kubernetes
7 1 (0.38%) PaperCut
7 1 (0.38%) RSA Archer
7 1 (0.38%) Terraform
Vendors
1 95 (36.26%) Microsoft
2 34 (12.98%) ServiceNow
3 22 (8.40%) Citrix
4 13 (4.96%) Sage
5 12 (4.58%) Oracle
5 12 (4.58%) Splunk
6 10 (3.82%) Apple
6 10 (3.82%) Bloomberg
7 9 (3.44%) Cisco
7 9 (3.44%) Motorola
7 9 (3.44%) Red Hat
8 6 (2.29%) Reuters
8 6 (2.29%) VMware
9 5 (1.91%) Google
9 5 (1.91%) Trayport
10 4 (1.53%) Broadcom
10 4 (1.53%) Nexthink
10 4 (1.53%) Salesforce
11 3 (1.15%) Atlassian
11 3 (1.15%) CQG
328 Support Analyst jobs Nationwide