2nd Line Engineer Job Trends

Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 22 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
22 Jun 2026
Same period 2025 Same period 2024
Rank 435 551 482
Rank change year-on-year +116 -69 -23
Permanent jobs requiring a 2nd Line Engineer 347 124 502
As % of all permanent jobs in the UK 0.37% 0.27% 0.46%
As % of the Job Titles category 0.39% 0.31% 0.48%
Number of salaries quoted 297 119 454
10th Percentile £29,750 £29,000 £25,950
25th Percentile £31,250 £30,938 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £32,250
Median % change year-on-year - +8.53% -0.77%
75th Percentile £40,000 £42,000 £36,000
90th Percentile £42,500 £43,750 £40,000
UK excluding London median annual salary £34,625 £32,500 £30,000
% change year-on-year +6.54% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 88,903 40,378 103,605
% of permanent jobs with a recognized job title 94.01% 89.46% 94.75%
Number of salaries quoted 61,009 23,013 74,813
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,750 £38,620
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,474 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

2nd Line Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Engineer job vacancy trend in the UK

2nd Line Engineer
Salary Trend

Salary distribution trend for 2nd Line Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Engineer job vacancies in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 22 June 2026.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 22 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +123 322 £35,000 - 50
UK excluding London +93 271 £34,625 +6.54% 50
South East +28 81 £32,500 -23.53% 22
London +15 73 £36,000 -10.00% 7
East of England +45 65 £35,000 +7.69% 12
Work from Home +26 62 £31,500 -3.08% 10
North of England -10 53 £33,500 +3.88% 7
North West +31 43 £35,000 +9.38% 6
Midlands -19 27 £32,500 - 3
South West -49 23 £35,000 +7.69% 6
Scotland +32 21 £35,000 +7.69% 3
West Midlands -8 17 £32,000 -8.57% 3
Yorkshire -34 10 £31,000 -14.48%
East Midlands -24 8 £35,000 +16.67%
Wales - 1 £34,000 - 1

2nd Line Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 22 June 2026, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 206 (59.37%) Microsoft
2 192 (55.33%) Microsoft 365
3 185 (53.31%) Windows
4 130 (37.46%) Active Directory
5 105 (30.26%) Azure
6 96 (27.67%) Problem-Solving
6 96 (27.67%) Windows Server
7 87 (25.07%) Customer Service
8 78 (22.48%) Entra ID
8 78 (22.48%) Microsoft Exchange
9 76 (21.90%) Firewall
10 75 (21.61%) DNS
11 68 (19.60%) Windows 10
12 66 (19.02%) DHCP
13 63 (18.16%) SharePoint
14 54 (15.56%) Wi-Fi
15 49 (14.12%) LAN
15 49 (14.12%) WAN
16 48 (13.83%) Microsoft Intune
16 48 (13.83%) VPN
17 47 (13.54%) SLA
18 41 (11.82%) Hyper-V
19 40 (11.53%) Service Delivery
20 38 (10.95%) Mac OS
21 36 (10.37%) TCP/IP
21 36 (10.37%) VMware
21 36 (10.37%) Windows Server 2019
22 35 (10.09%) Windows Server 2016
23 31 (8.93%) Cybersecurity
24 30 (8.65%) ITIL

2nd Line Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 78 (22.48%) Microsoft Exchange
2 63 (18.16%) SharePoint
3 2 (0.58%) Skype for Business
4 1 (0.29%) IIS
4 1 (0.29%) WordPress
Applications
1 30 (8.65%) Microsoft Office
2 4 (1.15%) Microsoft Excel
Business Applications
1 5 (1.44%) Dynamics NAV
Cloud Services
1 192 (55.33%) Microsoft 365
2 105 (30.26%) Azure
3 78 (22.48%) Entra ID
4 23 (6.63%) Google Workspace
5 17 (4.90%) AWS
5 17 (4.90%) OneDrive
6 12 (3.46%) Power Platform
7 8 (2.31%) Cohesity
8 7 (2.02%) Mimecast
9 3 (0.86%) Dynamics 365
9 3 (0.86%) Microsoft Copilot
9 3 (0.86%) PaaS
9 3 (0.86%) Power Automate
9 3 (0.86%) SaaS
10 2 (0.58%) Amazon EC2
10 2 (0.58%) Azure Storage
10 2 (0.58%) Rubrik
10 2 (0.58%) Virtual Private Cloud
11 1 (0.29%) Azure Monitor
11 1 (0.29%) Cloud Computing
Communications & Networking
1 76 (21.90%) Firewall
2 75 (21.61%) DNS
3 66 (19.02%) DHCP
4 54 (15.56%) Wi-Fi
5 49 (14.12%) LAN
5 49 (14.12%) WAN
6 48 (13.83%) VPN
7 36 (10.37%) TCP/IP
8 28 (8.07%) VoIP
9 22 (6.34%) VLAN
10 11 (3.17%) SAN
11 9 (2.59%) Wireless
12 8 (2.31%) Remote Desktop
13 5 (1.44%) ADSL
13 5 (1.44%) IPsec
13 5 (1.44%) SD-WAN
14 4 (1.15%) Broadband
15 3 (0.86%) NAS
15 3 (0.86%) WebEx
16 2 (0.58%) Internet
Database & Business Intelligence
1 9 (2.59%) Power BI
2 3 (0.86%) SQL Server
Development Applications
1 1 (0.29%) Carbide.c++
1 1 (0.29%) JIRA
General
1 97 (27.95%) Social Skills
2 14 (4.03%) Telecoms
3 13 (3.75%) Legal
4 10 (2.88%) Documentation Skills
5 7 (2.02%) Finance
6 6 (1.73%) Billing
6 6 (1.73%) Retail
7 5 (1.44%) Inclusion and Diversity
7 5 (1.44%) Manufacturing
7 5 (1.44%) Organisational Skills
8 3 (0.86%) Advertising
9 2 (0.58%) Analytical Skills
9 2 (0.58%) Automotive
9 2 (0.58%) Military
10 1 (0.29%) Aerospace
10 1 (0.29%) Law
10 1 (0.29%) Marketing
Miscellaneous
1 33 (9.51%) Driving Licence
2 21 (6.05%) Onboarding
3 9 (2.59%) Smartphone
4 7 (2.02%) Data Centre
5 4 (1.15%) Replication
6 3 (0.86%) IoT
6 3 (0.86%) iPhone
7 2 (0.58%) Enterprise Cloud
7 2 (0.58%) Self-Motivation
8 1 (0.29%) NHS
8 1 (0.29%) Public Cloud
8 1 (0.29%) Security Posture
Operating Systems
1 185 (53.31%) Windows
2 96 (27.67%) Windows Server
3 68 (19.60%) Windows 10
4 38 (10.95%) Mac OS
5 36 (10.37%) Windows Server 2019
6 35 (10.09%) Windows Server 2016
7 14 (4.03%) Android
7 14 (4.03%) Windows Server 2012
8 8 (2.31%) Apple iOS
9 4 (1.15%) Windows 7
10 3 (0.86%) Linux
10 3 (0.86%) VMS
11 2 (0.58%) AIX
11 2 (0.58%) Red Hat Enterprise Linux
11 2 (0.58%) Windows Server 2008
12 1 (0.29%) Mac OS X
Processes & Methodologies
1 96 (27.67%) Problem-Solving
2 87 (25.07%) Customer Service
3 40 (11.53%) Service Delivery
4 31 (8.93%) Cybersecurity
5 30 (8.65%) ITIL
6 29 (8.36%) Continuous Improvement
7 23 (6.63%) ITSM
8 18 (5.19%) Cloud Security
8 18 (5.19%) Infrastructure Engineering
9 14 (4.03%) Collaborative Culture
9 14 (4.03%) Incident Management
9 14 (4.03%) Mentoring
9 14 (4.03%) Service Management
10 13 (3.75%) Incident Response
10 13 (3.75%) User Experience
11 12 (3.46%) Disaster Recovery
12 11 (3.17%) Identity Management
12 11 (3.17%) Remote Monitoring and Management
13 10 (2.88%) Business Intelligence
13 10 (2.88%) Root Cause Analysis
Programming Languages
1 26 (7.49%) PowerShell
2 5 (1.44%) SQL
3 4 (1.15%) VBScript
4 3 (0.86%) Python
5 2 (0.58%) Java
Qualifications
1 25 (7.20%) Microsoft Certification
2 23 (6.63%) Security Cleared
3 16 (4.61%) Degree
4 14 (4.03%) SC Cleared
5 8 (2.31%) A+ Certification
5 8 (2.31%) DBS Check
6 6 (1.73%) HND
7 3 (0.86%) HP APS
8 2 (0.58%) CompTIA Security+
8 2 (0.58%) Dell Certification
8 2 (0.58%) ITIL Certification
8 2 (0.58%) MCSA
9 1 (0.29%) DV Cleared
9 1 (0.29%) Microsoft Certified Professional
9 1 (0.29%) Network+ Certification
Quality Assurance & Compliance
1 47 (13.54%) SLA
2 6 (1.73%) Accessibility
3 3 (0.86%) Cyber Essentials
3 3 (0.86%) GDPR
4 2 (0.58%) QA
5 1 (0.29%) ISO/IEC 27001
5 1 (0.29%) NIST
System Software
1 130 (37.46%) Active Directory
2 41 (11.82%) Hyper-V
3 30 (8.65%) VMware Infrastructure
4 13 (3.75%) Virtual Desktop
5 12 (3.46%) BitLocker
6 3 (0.86%) Terminal Services
7 2 (0.58%) Virtual Machines
7 2 (0.58%) VMware ESXi
8 1 (0.29%) Terminal Server
Systems Management
1 48 (13.83%) Microsoft Intune
2 13 (3.75%) Active Directory Federation Services
2 13 (3.75%) SCCM
3 10 (2.88%) Autotask
3 10 (2.88%) WSUS
4 7 (2.02%) FortiGate
5 2 (0.58%) Nagios
5 2 (0.58%) Netcool
5 2 (0.58%) ZABBIX
6 1 (0.29%) Jamf Pro
Vendors
1 206 (59.37%) Microsoft
2 36 (10.37%) VMware
3 22 (6.34%) Google
4 14 (4.03%) Cisco
4 14 (4.03%) HP
5 10 (2.88%) NetApp
5 10 (2.88%) ServiceNow
6 9 (2.59%) Meraki
7 8 (2.31%) SolarWinds
7 8 (2.31%) Sophos
8 7 (2.02%) Veeam
9 4 (1.15%) Dell
9 4 (1.15%) Fortinet
9 4 (1.15%) Sage
9 4 (1.15%) Samsung
10 3 (0.86%) Apple
10 3 (0.86%) Barracuda Networks
10 3 (0.86%) Fujitsu
10 3 (0.86%) Snow
10 3 (0.86%) SonicWALL