Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 7 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Dec 2023
Same period 2022 Same period 2021
Rank 387 590 611
Rank change year-on-year +203 +21 -100
Permanent jobs requiring a 2nd Line Engineer 389 564 533
As % of all permanent jobs advertised in the UK 0.73% 0.46% 0.42%
As % of the Job Titles category 0.77% 0.48% 0.44%
Number of salaries quoted 364 544 478
10th Percentile £26,250 £26,250 £24,000
25th Percentile £28,500 £28,500 £26,000
Median annual salary (50th Percentile) £32,500 £32,500 £30,000
Median % change year-on-year - +8.33% +3.45%
75th Percentile £38,000 £38,750 £34,475
90th Percentile £42,528 £42,500 £39,000
UK excluding London median annual salary £31,000 £31,500 £28,000
% change year-on-year -1.59% +12.50% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,561 117,203 121,950
% of permanent jobs with a recognized job title 95.43% 95.41% 95.16%
Number of salaries quoted 36,942 73,752 84,378
10th Percentile £31,250 £32,798 £32,125
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 7 December 2023.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 7 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +194 378 £32,500 - 142
UK excluding London +140 288 £31,000 -1.59% 119
Work from Home +175 108 £32,500 -4.41% 37
London +229 97 £37,500 +0.67% 27
South East +71 90 £30,000 -3.23% 40
North of England +145 73 £30,000 -6.25% 31
South West +78 49 £31,000 - 22
East of England +85 45 £34,000 -2.86% 8
North West +102 34 £30,000 -7.69% 17
Yorkshire +108 29 £30,000 - 11
Midlands +109 25 £32,500 +8.33% 12
West Midlands +122 17 £32,500 +6.56% 9
North East +49 10 £30,000 - 5
East Midlands +35 8 £32,500 +8.33% 3
Scotland +40 6 £29,500 -15.71% 5
Wales - 4 £33,500 -

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 December 2023, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 314 (80.72%) Windows
2 287 (73.78%) Active Directory
3 264 (67.87%) Microsoft 365
4 236 (60.67%) Microsoft
5 183 (47.04%) Azure
6 177 (45.50%) Windows Server
7 139 (35.73%) Social Skills
8 117 (30.08%) VMware
9 113 (29.05%) Windows 10
10 112 (28.79%) Customer Service
11 103 (26.48%) Problem-Solving
12 99 (25.45%) Microsoft Office
13 85 (21.85%) DNS
14 82 (21.08%) ITIL
14 82 (21.08%) SharePoint
15 80 (20.57%) Hyper-V
16 76 (19.54%) VMware Infrastructure
17 73 (18.77%) DHCP
18 67 (17.22%) Firewall
19 64 (16.45%) Microsoft Intune
20 61 (15.68%) Entra ID
21 56 (14.40%) Security Cleared
21 56 (14.40%) SLA
22 50 (12.85%) SCCM
23 49 (12.60%) Windows Server 2016
24 47 (12.08%) Citrix
25 46 (11.83%) Finance
25 46 (11.83%) SC Cleared
26 45 (11.57%) VLAN
26 45 (11.57%) LAN

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (21.08%) SharePoint
2 36 (9.25%) MS Exchange
3 4 (1.03%) Skype for Business
4 1 (0.26%) CMS
4 1 (0.26%) IBM Notes
4 1 (0.26%) IIS
4 1 (0.26%) SharePoint 2010
4 1 (0.26%) SharePoint 2013
Applications
1 99 (25.45%) Microsoft Office
2 7 (1.80%) Spreadsheet
3 2 (0.51%) Acrobat
4 1 (0.26%) AutoCAD
4 1 (0.26%) InCopy
4 1 (0.26%) Microsoft Excel
4 1 (0.26%) Revit
Business Applications
1 9 (2.31%) Remedy ITSM
2 3 (0.77%) Dynamics NAV
3 2 (0.51%) SAP PM
4 1 (0.26%) Elite 3E
Cloud Services
1 264 (67.87%) Microsoft 365
2 183 (47.04%) Azure
3 61 (15.68%) Entra ID
4 24 (6.17%) AWS
5 21 (5.40%) OneDrive
6 15 (3.86%) Mimecast
7 14 (3.60%) GCP
8 5 (1.29%) Google Workspace
8 5 (1.29%) WhatsApp
9 3 (0.77%) Cloud Computing
9 3 (0.77%) SaaS
10 2 (0.51%) Adobe Creative Cloud
10 2 (0.51%) Amazon CloudWatch
10 2 (0.51%) AWS Data Pipeline
10 2 (0.51%) GitHub
10 2 (0.51%) IaaS
11 1 (0.26%) Dropbox
11 1 (0.26%) Google Drive
11 1 (0.26%) OpenShift
11 1 (0.26%) Power Platform
Communications & Networking
1 85 (21.85%) DNS
2 73 (18.77%) DHCP
3 67 (17.22%) Firewall
4 45 (11.57%) LAN
4 45 (11.57%) VLAN
5 40 (10.28%) WAN
6 39 (10.03%) VPN
7 34 (8.74%) TCP/IP
8 22 (5.66%) Wireless
9 18 (4.63%) SAN
10 16 (4.11%) Remote Desktop
10 16 (4.11%) Wi-Fi
11 15 (3.86%) VoIP
12 9 (2.31%) Internet
12 9 (2.31%) Network Security
13 8 (2.06%) IPsec
14 6 (1.54%) Ethernet
15 4 (1.03%) Intranet
15 4 (1.03%) Skype
16 3 (0.77%) NetScaler
Database & Business Intelligence
1 25 (6.43%) SQL Server
2 15 (3.86%) Amazon RDS
3 2 (0.51%) DynamoDB
3 2 (0.51%) Firebird
4 1 (0.26%) MySQL
4 1 (0.26%) Power BI
Development Applications
1 8 (2.06%) JIRA
General
1 139 (35.73%) Social Skills
2 46 (11.83%) Finance
3 22 (5.66%) Organisational Skills
4 19 (4.88%) Legal
5 18 (4.63%) Analytical Skills
6 12 (3.08%) Law
6 12 (3.08%) Telecoms
7 8 (2.06%) Inclusion and Diversity
8 6 (1.54%) Electronics
9 5 (1.29%) Manufacturing
10 4 (1.03%) Public Sector
10 4 (1.03%) Retail
11 3 (0.77%) Advertising
12 2 (0.51%) Financial Institution
12 2 (0.51%) Marketing
13 1 (0.26%) Banking
13 1 (0.26%) Games
Libraries, Frameworks & Software Standards
1 9 (2.31%) Web Services
2 2 (0.51%) Node.js
3 1 (0.26%) EDI
3 1 (0.26%) FIX Protocol
Miscellaneous
1 38 (9.77%) Self-Motivation
2 29 (7.46%) Driving Licence
3 14 (3.60%) Data Centre
4 13 (3.34%) iPad
5 10 (2.57%) Management Information System
6 7 (1.80%) Video Conferencing
7 5 (1.29%) Life Science
7 5 (1.29%) Replication
8 4 (1.03%) CCTV
8 4 (1.03%) iPhone
8 4 (1.03%) Public Cloud
8 4 (1.03%) Smartphone
9 3 (0.77%) Clustering
9 3 (0.77%) Mainframe
10 2 (0.51%) Apple TV
10 2 (0.51%) EMC VNX
10 2 (0.51%) Enterprise Storage
10 2 (0.51%) Mobile Computing
10 2 (0.51%) NHS
10 2 (0.51%) PKI
Operating Systems
1 314 (80.72%) Windows
2 177 (45.50%) Windows Server
3 113 (29.05%) Windows 10
4 49 (12.60%) Windows Server 2016
5 34 (8.74%) Windows Server 2019
6 32 (8.23%) Windows Server 2012
7 30 (7.71%) Linux
8 27 (6.94%) Windows 7
9 23 (5.91%) Android
10 18 (4.63%) Apple iOS
11 10 (2.57%) Windows Server 2008
12 9 (2.31%) Windows 8
13 8 (2.06%) Mac OS
14 5 (1.29%) Mac OS X
15 4 (1.03%) Windows XP
16 3 (0.77%) Windows NT
17 2 (0.51%) Debian
18 1 (0.26%) Red Hat Enterprise Linux
18 1 (0.26%) Ubuntu
Processes & Methodologies
1 112 (28.79%) Customer Service
2 103 (26.48%) Problem-Solving
3 82 (21.08%) ITIL
4 33 (8.48%) ITSM
5 32 (8.23%) Incident Management
6 30 (7.71%) Service Delivery
7 28 (7.20%) Change Management
7 28 (7.20%) Service Management
8 27 (6.94%) Time Management
9 23 (5.91%) Asset Management
10 21 (5.40%) Problem Management
11 19 (4.88%) Infrastructure Engineering
12 12 (3.08%) High Availability
13 10 (2.57%) Agile
13 10 (2.57%) Mobile Device Management
13 10 (2.57%) Service Desk Management
13 10 (2.57%) User Experience
14 9 (2.31%) Availability Management
15 8 (2.06%) Knowledge Transfer
16 7 (1.80%) Disaster Recovery
Programming Languages
1 31 (7.97%) PowerShell
2 29 (7.46%) SQL
3 2 (0.51%) Bash
3 2 (0.51%) Java
3 2 (0.51%) TypeScript
4 1 (0.26%) Python
Qualifications
1 56 (14.40%) Security Cleared
2 46 (11.83%) SC Cleared
3 35 (9.00%) Microsoft Certification
4 33 (8.48%) Degree
5 14 (3.60%) Azure Certification
6 13 (3.34%) A+ Certification
7 11 (2.83%) DV Cleared
8 8 (2.06%) MCP
9 7 (1.80%) CCNA
9 7 (1.80%) Cisco Certification
10 5 (1.29%) MCITP
10 5 (1.29%) Network+ Certification
11 4 (1.03%) ITIL Certification
11 4 (1.03%) ITIL Foundation Certificate
11 4 (1.03%) MCSE
12 3 (0.77%) BPSS Clearance
13 2 (0.51%) DBS Check
13 2 (0.51%) HNC
13 2 (0.51%) MCDST
14 1 (0.26%) MCTS
Quality Assurance & Compliance
1 56 (14.40%) SLA
2 5 (1.29%) Cyber Essentials
2 5 (1.29%) QA
3 2 (0.51%) Cyber Essentials PLUS
4 1 (0.26%) GDPR
4 1 (0.26%) GLP
System Software
1 287 (73.78%) Active Directory
2 80 (20.57%) Hyper-V
3 76 (19.54%) VMware Infrastructure
4 26 (6.68%) VMware ESXi
5 14 (3.60%) XenApp
6 9 (2.31%) VMware Workstation
7 7 (1.80%) Virtual Machines
7 7 (1.80%) vSphere
8 6 (1.54%) XenDesktop
9 5 (1.29%) Firmware
10 4 (1.03%) Virtual Desktop
11 3 (0.77%) Microsoft App-V
12 2 (0.51%) BitLocker
12 2 (0.51%) Terminal Services
13 1 (0.26%) Docker
Systems Management
1 64 (16.45%) Microsoft Intune
2 50 (12.85%) SCCM
3 24 (6.17%) vCenter Server
4 17 (4.37%) SCOM
5 9 (2.31%) SCVMM
6 7 (1.80%) FortiGate
7 4 (1.03%) Microsoft Data Protection Manager
8 3 (0.77%) Ansible
8 3 (0.77%) EdgeSight
8 3 (0.77%) Failover Clustering
8 3 (0.77%) McAfee ePO
8 3 (0.77%) WSUS
9 2 (0.51%) EMC NetWorker
9 2 (0.51%) Grafana
9 2 (0.51%) Nagios
9 2 (0.51%) NetBackup
9 2 (0.51%) Puppet
9 2 (0.51%) SCSM
9 2 (0.51%) XenMobile
9 2 (0.51%) ZABBIX
Vendors
1 236 (60.67%) Microsoft
2 117 (30.08%) VMware
3 47 (12.08%) Citrix
4 42 (10.80%) ServiceNow
5 36 (9.25%) Cisco
6 28 (7.20%) Remedy
7 24 (6.17%) Apple
7 24 (6.17%) Veeam
8 19 (4.88%) Google
9 17 (4.37%) Aruba
10 12 (3.08%) Commvault
10 12 (3.08%) Sophos
11 11 (2.83%) N-able
12 10 (2.57%) SonicWALL
13 9 (2.31%) Dell
14 8 (2.06%) Bloomberg
14 8 (2.06%) HP
14 8 (2.06%) Meraki
15 7 (1.80%) Sun
16 6 (1.54%) Adobe