Period
to 16 May 2021

The median annual salary for a 2nd Line Engineer was £28,500 in advertised job vacancies during the 6 months to 16 May 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Engineer
UK
6 months to
16 May 2021
Same period 2020 Same period 2019
Rank 600 474 494
Rank change year-on-year -126 +20 +41
Permanent jobs requiring a 2nd Line Engineer 299 512 837
As % of all permanent jobs advertised in the UK 0.33% 0.53% 0.58%
As % of the Job Titles category 0.36% 0.56% 0.60%
Number of salaries quoted 274 446 770
10th Percentile £23,500 £22,500 £22,500
25th Percentile £25,000 £25,134 £25,000
Median annual salary (50th Percentile) £28,500 £28,500 £29,000
Median % change year-on-year - -1.72% +3.57%
75th Percentile £33,750 £33,750 £33,750
90th Percentile £37,425 £36,250 £36,050
UK excluding London median annual salary £28,000 £27,500 £27,500
% change year-on-year +1.82% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 83,499 91,832 138,610
% of permanent IT jobs with a recognized job title 92.76% 95.32% 96.02%
Number of salaries quoted 63,708 74,661 111,302
10th Percentile £31,500 £30,000 £28,500
25th Percentile £41,250 £38,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £72,500 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £46,500 £45,000
% change year-on-year +2.15% +3.33% -

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 16 May 2021.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 16 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -94 283 £28,500 -1.72% 49
UK excluding London -49 228 £28,000 +1.82% 43
South East +12 68 £28,500 - 13
London -71 63 £34,000 +6.25% 7
North of England -11 50 £26,000 -3.70% 9
South West -48 50 £27,750 -0.89% 8
Work from Home -134 35 £29,000 +45.00% 4
East of England +20 26 £31,500 +18.87% 5
Yorkshire -13 25 £25,500 +12.09% 5
Midlands -17 25 £27,750 +6.73% 7
North East +1 14 £26,000 -8.77%
East Midlands +1 12 £27,750 +29.07% 2
West Midlands -18 12 £28,000 +3.70% 5
North West +18 11 £28,500 +5.56% 4
Wales +22 6 £35,000 +29.63% 1
Scotland -35 3 £27,500 -

2nd Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 May 2021, 2nd Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 219 (73.24%) Windows
2 208 (69.57%) Active Directory
3 195 (65.22%) Microsoft 365
4 180 (60.20%) Microsoft
5 117 (39.13%) Windows Server
6 108 (36.12%) Social Skills
7 106 (35.45%) Azure
8 88 (29.43%) VMware
9 83 (27.76%) Windows 10
10 60 (20.07%) Citrix
11 53 (17.73%) DNS
12 52 (17.39%) VMware Infrastructure
13 51 (17.06%) ITIL
13 51 (17.06%) Firewall
14 49 (16.39%) MS Exchange
15 45 (15.05%) SCCM
16 44 (14.72%) SharePoint
17 43 (14.38%) DHCP
18 42 (14.05%) Problem-Solving
19 40 (13.38%) TCP/IP
19 40 (13.38%) Cisco
20 39 (13.04%) Hyper-V
21 37 (12.37%) Finance
22 35 (11.71%) LAN
22 35 (11.71%) Windows 7
23 34 (11.37%) WAN
24 32 (10.70%) Windows Server 2012
25 31 (10.37%) VPN
26 30 (10.03%) Microsoft Office
26 30 (10.03%) SQL

2nd Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (16.39%) MS Exchange
2 44 (14.72%) SharePoint
3 13 (4.35%) Exchange Server 2013
4 4 (1.34%) IIS
5 3 (1.00%) Exchange Server 2010
5 3 (1.00%) SAS
6 2 (0.67%) Skype for Business
7 1 (0.33%) Confluence
Applications
1 30 (10.03%) Microsoft Office
2 1 (0.33%) Adobe Creative Suite
2 1 (0.33%) Microsoft Excel
2 1 (0.33%) Microsoft PowerPoint
2 1 (0.33%) MS Visio
2 1 (0.33%) Revit
Business Applications
1 1 (0.33%) Dynamics CRM
Cloud Services
1 195 (65.22%) Microsoft 365
2 106 (35.45%) Azure
3 27 (9.03%) AWS
4 22 (7.36%) Azure Active Directory
5 17 (5.69%) OneDrive
6 8 (2.68%) Google Workspace
7 6 (2.01%) Power Platform
8 2 (0.67%) IaaS
8 2 (0.67%) PaaS
8 2 (0.67%) Power Automate
8 2 (0.67%) PowerApps
9 1 (0.33%) Amazon EC2
9 1 (0.33%) Amazon S3
9 1 (0.33%) CloudFront
9 1 (0.33%) Cohesity
9 1 (0.33%) Mimecast
9 1 (0.33%) Route 53
9 1 (0.33%) SaaS
9 1 (0.33%) Virtual Private Cloud
Communications & Networking
1 53 (17.73%) DNS
2 51 (17.06%) Firewall
3 43 (14.38%) DHCP
4 40 (13.38%) TCP/IP
5 35 (11.71%) LAN
6 34 (11.37%) WAN
7 31 (10.37%) VPN
8 25 (8.36%) VoIP
9 14 (4.68%) Wi-Fi
10 11 (3.68%) Wireless
11 10 (3.34%) VLAN
12 8 (2.68%) Remote Desktop
13 7 (2.34%) SAN
14 6 (2.01%) Cisco IOS
14 6 (2.01%) MPLS
14 6 (2.01%) Network Security
15 5 (1.67%) Broadband
15 5 (1.67%) Internet
15 5 (1.67%) Skype
15 5 (1.67%) WLAN
Database & Business Intelligence
1 7 (2.34%) Amazon RDS
2 4 (1.34%) SQL Server
3 2 (0.67%) Power BI
4 1 (0.33%) Azure SQL Database
4 1 (0.33%) MySQL
Development Applications
1 2 (0.67%) JIRA
General
1 108 (36.12%) Social Skills
2 37 (12.37%) Finance
3 11 (3.68%) Analytical Skills
3 11 (3.68%) Telecoms
4 9 (3.01%) Legal
5 8 (2.68%) Banking
6 7 (2.34%) Games
7 6 (2.01%) Law
7 6 (2.01%) Retail
8 5 (1.67%) Back Office
9 4 (1.34%) Public Sector
10 2 (0.67%) Organisational Skills
11 1 (0.33%) Advertising
11 1 (0.33%) Automotive
11 1 (0.33%) Czech Language
11 1 (0.33%) French Language
11 1 (0.33%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.00%) SAML
2 1 (0.33%) LDAP
Miscellaneous
1 27 (9.03%) Driving Licence
2 14 (4.68%) Self-Motivation
3 9 (3.01%) Data Centre
4 8 (2.68%) Video Conferencing
5 5 (1.67%) Management Information System
5 5 (1.67%) Replication
6 4 (1.34%) Hybrid Cloud
6 4 (1.34%) iPhone
6 4 (1.34%) Public Cloud
7 3 (1.00%) Blackberry
7 3 (1.00%) Enterprise Software
7 3 (1.00%) Smart City
7 3 (1.00%) User Experience
8 2 (0.67%) EPoS
8 2 (0.67%) FMCG
8 2 (0.67%) Private Cloud
8 2 (0.67%) Smartphone
9 1 (0.33%) Fat Client
9 1 (0.33%) Virtual Team
9 1 (0.33%) Xbox
Operating Systems
1 219 (73.24%) Windows
2 117 (39.13%) Windows Server
3 83 (27.76%) Windows 10
4 35 (11.71%) Windows 7
5 32 (10.70%) Windows Server 2012
6 24 (8.03%) Android
7 23 (7.69%) Windows Server 2016
8 20 (6.69%) Windows Server 2008
9 18 (6.02%) Windows Server 2019
10 17 (5.69%) Windows 8
11 13 (4.35%) Linux
12 5 (1.67%) Apple iOS
12 5 (1.67%) Mac OS X
13 1 (0.33%) Mac OS
13 1 (0.33%) Ubuntu
13 1 (0.33%) Windows 2000
13 1 (0.33%) Windows XP
Processes & Methodologies
1 51 (17.06%) ITIL
2 42 (14.05%) Problem-Solving
3 15 (5.02%) Infrastructure Engineering
4 14 (4.68%) Security Patching
5 12 (4.01%) Incident Management
6 10 (3.34%) Change Management
7 9 (3.01%) Service Management
8 8 (2.68%) Antivirus Management
8 8 (2.68%) ITSM
8 8 (2.68%) Migration
9 7 (2.34%) Continuous Improvement
9 7 (2.34%) CRM
10 6 (2.01%) Mentoring
10 6 (2.01%) Problem Management
10 6 (2.01%) Project Management
10 6 (2.01%) Time Management
11 5 (1.67%) Customer Requirements
11 5 (1.67%) Patch Management
11 5 (1.67%) Server Virtualisation
11 5 (1.67%) Software Delivery
Programming Languages
1 30 (10.03%) SQL
2 13 (4.35%) PowerShell
3 4 (1.34%) VB
4 3 (1.00%) C
5 1 (0.33%) C#
Qualifications
1 21 (7.02%) Cisco Certification
2 19 (6.35%) Microsoft Certification
3 17 (5.69%) CCNA
3 17 (5.69%) Security Cleared
4 13 (4.35%) SC Cleared
5 9 (3.01%) MCSE
6 8 (2.68%) DBS Check
7 7 (2.34%) MCP
8 6 (2.01%) Degree
8 6 (2.01%) ITIL Certification
9 5 (1.67%) CCSA
10 4 (1.34%) Citrix Certification
11 3 (1.00%) ITIL Foundation Certificate
11 3 (1.00%) MCSA
12 2 (0.67%) A+ Certification
12 2 (0.67%) CCNP
12 2 (0.67%) CISSP
12 2 (0.67%) JNCIA
12 2 (0.67%) MCTS
13 1 (0.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 29 (9.70%) SLA
2 3 (1.00%) GDPR
3 1 (0.33%) ISO/IEC 27001
System Software
1 208 (69.57%) Active Directory
2 52 (17.39%) VMware Infrastructure
3 39 (13.04%) Hyper-V
4 19 (6.35%) XenApp
5 16 (5.35%) XenDesktop
6 11 (3.68%) vSphere
7 8 (2.68%) VMware ESXi
8 6 (2.01%) Virtual Machines
9 5 (1.67%) BitLocker
9 5 (1.67%) Virtual Desktop
9 5 (1.67%) VMware Workstation
10 3 (1.00%) Terminal Services
11 2 (0.67%) KVM
11 2 (0.67%) Virtual Servers
12 1 (0.33%) Citrix Hypervisor
12 1 (0.33%) vCloud
12 1 (0.33%) VMware NSX
Systems Management
1 45 (15.05%) SCCM
2 22 (7.36%) Microsoft Intune
3 7 (2.34%) vCenter Server
4 3 (1.00%) NetBackup
4 3 (1.00%) Single Sign-On
4 3 (1.00%) WSUS
5 2 (0.67%) Norton AntiVirus
5 2 (0.67%) SCSM
6 1 (0.33%) AirWatch
6 1 (0.33%) Cisco CUCM
6 1 (0.33%) Jamf Pro
6 1 (0.33%) Opscode Chef
Vendors
1 180 (60.20%) Microsoft
2 88 (29.43%) VMware
3 60 (20.07%) Citrix
4 40 (13.38%) Cisco
5 22 (7.36%) Apple
6 19 (6.35%) Veeam
7 14 (4.68%) Dell
8 12 (4.01%) ServiceNow
8 12 (4.01%) Symantec
9 10 (3.34%) McAfee
10 9 (3.01%) HP
10 9 (3.01%) SonicWALL
11 8 (2.68%) Meraki
12 7 (2.34%) CheckPoint
12 7 (2.34%) iManage
13 6 (2.01%) Google
14 5 (1.67%) Fortinet
14 5 (1.67%) Remedy
15 4 (1.34%) Adobe
15 4 (1.34%) Sophos