Period
to 19 October 2019

The median annual salary for a 2nd Line Engineer was £28,000 in advertised job vacancies during the 6 months to 19 October 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Engineer
UK
6 months to
19 Oct 2019
Same period 2018 Same period 2017
Rank 459 517 530
Rank change year-on-year +58 +13 -10
Permanent jobs requiring a 2nd Line Engineer 855 874 932
As % of all permanent IT jobs advertised in the UK 0.63% 0.53% 0.53%
As % of the Job Titles category 0.66% 0.55% 0.56%
Number of salaries quoted 775 788 871
UK median annual salary £28,000 £28,000 £27,500
Median salary % change year-on-year - +1.82% -
10th Percentile £22,250 £21,250 £21,250
90th Percentile £36,750 £35,075 £33,750
UK excluding London median annual salary £27,500 £27,000 £26,000
% change year-on-year +1.85% +3.85% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 130,312 158,067 167,756
% of permanent IT jobs with a recognized job title 95.66% 95.93% 95.97%
Number of salaries quoted 103,901 127,366 134,317
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Engineer over the 6 months to 19 October 2019.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 19 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 797 £28,000 - 212
UK excluding London +61 580 £27,500 +1.85% 182
London +51 256 £30,000 - 46
South East +79 214 £26,500 -5.36% 52
North of England +41 131 £27,000 +2.86% 46
South West +40 95 £27,500 -8.33% 28
Yorkshire +27 88 £28,000 +3.70% 10
East of England +30 56 £27,750 +4.72% 25
Midlands +14 44 £27,500 +10.00% 15
North West +22 40 £24,750 +1.02% 33
Scotland +29 26 £30,000 +9.09% 11
West Midlands +22 23 £27,500 +14.58% 7
East Midlands +21 21 £27,500 - 8
Wales +2 14 £25,250 +3.06% 5
North East +16 3 £27,000 +1.89% 3

2nd Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 October 2019, 2nd Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 613 (71.70%) Windows
2 504 (58.95%) Active Directory
3 437 (51.11%) Microsoft
4 400 (46.78%) Office 365
5 328 (38.36%) Windows 10
6 276 (32.28%) Windows Server
7 240 (28.07%) Windows 7
7 240 (28.07%) VMware
8 236 (27.60%) Microsoft Office
9 227 (26.55%) ITIL
10 178 (20.82%) MS Exchange
11 169 (19.77%) Cisco
12 156 (18.25%) VMware Infrastructure
13 143 (16.73%) Citrix
14 141 (16.49%) WAN
15 131 (15.32%) Windows Server 2012
16 121 (14.15%) Hyper-V
17 120 (14.04%) DNS
18 118 (13.80%) Firewall
19 108 (12.63%) Cisco Certification
19 108 (12.63%) LAN
20 105 (12.28%) TCP/IP
21 104 (12.16%) Microsoft Certification
22 102 (11.93%) CCNA
23 101 (11.81%) Azure
24 98 (11.46%) Windows Server 2008
25 97 (11.35%) DHCP
26 95 (11.11%) SLA
27 84 (9.82%) Problem-Solving
28 80 (9.36%) Linux

2nd Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (20.82%) MS Exchange
2 67 (7.84%) Exchange Server 2010
3 59 (6.90%) SharePoint
4 57 (6.67%) Exchange Server 2013
5 31 (3.63%) Skype for Business
6 16 (1.87%) IIS
7 11 (1.29%) Exchange Server 2007
8 10 (1.17%) SharePoint 2010
8 10 (1.17%) SharePoint 2013
9 3 (0.35%) Exchange Server 2003
10 2 (0.23%) Apache
10 2 (0.23%) IBM Notes
11 1 (0.12%) Blackberry Enterprise Server
11 1 (0.12%) CMS
11 1 (0.12%) GlassFish
11 1 (0.12%) IBM Domino
11 1 (0.12%) JCAPS
11 1 (0.12%) Oracle SOA Suite
11 1 (0.12%) SharePoint Server
11 1 (0.12%) WebLogic
Applications
1 236 (27.60%) Microsoft Office
2 12 (1.40%) Microsoft Excel
3 7 (0.82%) Microsoft PowerPoint
3 7 (0.82%) MS Visio
4 2 (0.23%) Adobe Creative Suite
5 1 (0.12%) AutoCAD
5 1 (0.12%) Autodesk Inventor
5 1 (0.12%) CATIA
5 1 (0.12%) HipChat
Business Applications
1 9 (1.05%) Remedy ITSM
2 5 (0.58%) Dynamics AX
3 3 (0.35%) Line 50
3 3 (0.35%) Line 500
4 2 (0.23%) Dynamics CRM
5 1 (0.12%) Carpe Diem
5 1 (0.12%) Infor M3
Cloud Services
1 400 (46.78%) Office 365
2 101 (11.81%) Azure
3 26 (3.04%) AWS
4 13 (1.52%) G Suite
5 6 (0.70%) Cloud Computing
5 6 (0.70%) OneDrive
6 5 (0.58%) SaaS
7 4 (0.47%) Amazon EC2
7 4 (0.47%) Amazon S3
7 4 (0.47%) AWS CloudFormation
7 4 (0.47%) Mimecast
7 4 (0.47%) Virtual Private Cloud
8 3 (0.35%) IBM Cloud
8 3 (0.35%) SoftLayer
9 2 (0.23%) Microsoft Flow
9 2 (0.23%) Power Platform
9 2 (0.23%) PowerApps
10 1 (0.12%) Dynamics 365
10 1 (0.12%) Google Docs
10 1 (0.12%) Google Sheets
Communications & Networking
1 141 (16.49%) WAN
2 120 (14.04%) DNS
3 118 (13.80%) Firewall
4 108 (12.63%) LAN
5 105 (12.28%) TCP/IP
6 97 (11.35%) DHCP
7 79 (9.24%) VoIP
8 52 (6.08%) VPN
9 48 (5.61%) Wireless
10 35 (4.09%) MPLS
11 33 (3.86%) Skype
11 33 (3.86%) Wi-Fi
12 28 (3.27%) IP Telephony
13 27 (3.16%) Broadband
14 23 (2.69%) Remote Desktop
14 23 (2.69%) VLAN
15 20 (2.34%) Internet
16 19 (2.22%) ADSL
17 13 (1.52%) Network Security
18 11 (1.29%) DWDM
Database & Business Intelligence
1 63 (7.37%) SQL Server
2 7 (0.82%) Amazon RDS
3 3 (0.35%) MySQL
3 3 (0.35%) SQL Server 2008
4 2 (0.23%) Big Data
4 2 (0.23%) Relational Database
5 1 (0.12%) MS Access
5 1 (0.12%) PostgreSQL
5 1 (0.12%) SQL Server 2000
5 1 (0.12%) SQL Server 2005
5 1 (0.12%) SQL Server 2012
5 1 (0.12%) SQL Server 2014
5 1 (0.12%) SQL Server 2016
Development Applications
1 7 (0.82%) JIRA
2 2 (0.23%) MSI
3 1 (0.12%) Visual Studio
General
1 56 (6.55%) Finance
2 43 (5.03%) Public Sector
3 39 (4.56%) Telecoms
4 31 (3.63%) Law
5 18 (2.11%) Marketing
6 17 (1.99%) Manufacturing
7 14 (1.64%) Legal
7 14 (1.64%) Retail
8 9 (1.05%) Banking
9 7 (0.82%) Electronics
10 6 (0.70%) French Language
11 4 (0.47%) Aerospace
12 3 (0.35%) Advertising
13 2 (0.23%) Financial Institution
13 2 (0.23%) Italian Language
14 1 (0.12%) Back Office
14 1 (0.12%) Games
14 1 (0.12%) German Language
14 1 (0.12%) Pharmaceutical
14 1 (0.12%) Publishing
Libraries, Frameworks & Software Standards
1 9 (1.05%) Web Services
2 7 (0.82%) .NET
3 3 (0.35%) jQuery
4 2 (0.23%) LDAP
4 2 (0.23%) X-Windows
5 1 (0.12%) COM
5 1 (0.12%) HTML
5 1 (0.12%) HTML5
5 1 (0.12%) Middleware
5 1 (0.12%) Software Packaging
5 1 (0.12%) Web Services Management
5 1 (0.12%) XMPP
Miscellaneous
1 53 (6.20%) Data Centre
2 34 (3.98%) Driving Licence
3 27 (3.16%) Self-Motivation
4 26 (3.04%) iPhone
5 24 (2.81%) Analytical Skills
6 23 (2.69%) Video Conferencing
7 16 (1.87%) Fat Client
7 16 (1.87%) Thin Client
8 15 (1.75%) Blackberry
9 14 (1.64%) iPad
9 14 (1.64%) Management Information System
10 12 (1.40%) User Experience
11 10 (1.17%) Smartphone
12 9 (1.05%) Mobile Computing
12 9 (1.05%) Replication
13 7 (0.82%) Hedge funds
14 5 (0.58%) Greenfield Project
15 4 (0.47%) Client/Server
15 4 (0.47%) Linux Command Line
15 4 (0.47%) NHS
Operating Systems
1 613 (71.70%) Windows
2 328 (38.36%) Windows 10
3 276 (32.28%) Windows Server
4 240 (28.07%) Windows 7
5 131 (15.32%) Windows Server 2012
6 98 (11.46%) Windows Server 2008
7 80 (9.36%) Linux
8 78 (9.12%) Windows 8
9 27 (3.16%) Windows Server 2003
10 26 (3.04%) Android
11 24 (2.81%) Mac OS X
12 21 (2.46%) Mac OS
13 20 (2.34%) Windows XP
14 17 (1.99%) Apple iOS
15 15 (1.75%) Unix
16 9 (1.05%) Windows Vista
17 4 (0.47%) SUSE
18 2 (0.23%) Windows Phone
19 1 (0.12%) Solaris
19 1 (0.12%) Windows 2000
Processes & Methodologies
1 227 (26.55%) ITIL
2 84 (9.82%) Problem-Solving
3 54 (6.32%) Infrastructure Engineering
4 47 (5.50%) Service Management
5 44 (5.15%) Incident Management
6 42 (4.91%) Service Delivery
7 36 (4.21%) Mobile Device Management
8 31 (3.63%) ITSM
9 30 (3.51%) Asset Management
10 25 (2.92%) Project Delivery
11 22 (2.57%) Mentoring
12 21 (2.46%) Time Management
13 17 (1.99%) Proactive Monitoring
14 16 (1.87%) Change Management
14 16 (1.87%) Root Cause Analysis
15 15 (1.75%) Problem Management
16 12 (1.40%) Break/Fix
16 12 (1.40%) Statistics
17 11 (1.29%) Customer Requirements
17 11 (1.29%) Line Management
Programming Languages
1 62 (7.25%) SQL
2 41 (4.80%) PowerShell
3 20 (2.34%) C
4 6 (0.70%) C#
4 6 (0.70%) JavaScript
5 5 (0.58%) T-SQL
6 3 (0.35%) VB.NET
7 2 (0.23%) C++
7 2 (0.23%) Java
7 2 (0.23%) Shell Script
7 2 (0.23%) VB
8 1 (0.12%) VBScript
Qualifications
1 108 (12.63%) Cisco Certification
2 104 (12.16%) Microsoft Certification
3 102 (11.93%) CCNA
4 59 (6.90%) Security Cleared
5 57 (6.67%) Degree
6 45 (5.26%) MCSE
7 37 (4.33%) CCNP
7 37 (4.33%) MCITP
8 31 (3.63%) SC Cleared
9 29 (3.39%) MCP
10 24 (2.81%) MCSA
11 23 (2.69%) VMware Certified Professional (VCP)
12 19 (2.22%) A+ Certification
13 12 (1.40%) CCENT
14 10 (1.17%) MCTS
15 9 (1.05%) Numerate Degree
16 8 (0.94%) Citrix Certification
16 8 (0.94%) DBS Check
16 8 (0.94%) ITIL Certification
17 6 (0.70%) CCA
Quality Assurance & Compliance
1 95 (11.11%) SLA
2 7 (0.82%) ISO/IEC 27001
3 5 (0.58%) PCI DSS
4 3 (0.35%) GDPR
4 3 (0.35%) Sarbanes-Oxley
5 2 (0.23%) Cyber Essentials
5 2 (0.23%) ISO 9001
5 2 (0.23%) ISO/IEC 20000
6 1 (0.12%) QA
System Software
1 504 (58.95%) Active Directory
2 156 (18.25%) VMware Infrastructure
3 121 (14.15%) Hyper-V
4 28 (3.27%) XenApp
5 16 (1.87%) VMware ESXi
6 15 (1.75%) Virtual Machines
7 11 (1.29%) Terminal Services
8 8 (0.94%) vSphere
8 8 (0.94%) XenDesktop
9 6 (0.70%) vCloud
10 5 (0.58%) Terminal Server
11 4 (0.47%) Citrix Hypervisor
11 4 (0.47%) Xen
12 3 (0.35%) Firmware
12 3 (0.35%) VMware Server
13 2 (0.23%) UAG
13 2 (0.23%) Virtual Desktop
13 2 (0.23%) Virtual Servers
14 1 (0.12%) NFS
14 1 (0.12%) VMware NSX
Systems Management
1 50 (5.85%) SCCM
2 28 (3.27%) Microsoft Intune
3 19 (2.22%) Cisco CUCM
4 13 (1.52%) AirWatch
4 13 (1.52%) HP Data Protector
5 12 (1.40%) vCenter Server
6 8 (0.94%) FortiGate
7 7 (0.82%) Microsoft Data Protection Manager
8 6 (0.70%) SCOM
9 4 (0.47%) Ansible
9 4 (0.47%) Opscode Chef
9 4 (0.47%) Puppet
10 2 (0.23%) Automic
10 2 (0.23%) Backup Exec
10 2 (0.23%) Jamf Pro
10 2 (0.23%) Kubernetes
10 2 (0.23%) McAfee ePO
10 2 (0.23%) Nagios
11 1 (0.12%) EMC NetWorker
11 1 (0.12%) WSUS
Vendors
1 437 (51.11%) Microsoft
2 240 (28.07%) VMware
3 169 (19.77%) Cisco
4 143 (16.73%) Citrix
5 47 (5.50%) HP
6 39 (4.56%) Apple
7 34 (3.98%) Veeam
8 31 (3.63%) Meraki
9 29 (3.39%) Dell
10 28 (3.27%) ServiceNow
11 26 (3.04%) Remedy
12 23 (2.69%) Avaya
13 20 (2.34%) Juniper
13 20 (2.34%) Oracle
14 18 (2.11%) Polycom
15 16 (1.87%) SonicWALL
16 15 (1.75%) NetApp
17 14 (1.64%) Google
18 12 (1.40%) F5
19 11 (1.29%) MobileIron