Period
to 26 February 2020

The median annual salary for a 2nd Line Engineer was £28,000 in advertised job vacancies during the 6 months to 26 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Engineer
UK
6 months to
26 Feb 2020
Same period 2019 Same period 2018
Rank 456 495 507
Rank change year-on-year +39 +12 +26
Permanent jobs requiring a 2nd Line Engineer 739 895 982
As % of all permanent IT jobs advertised in the UK 0.60% 0.59% 0.56%
As % of the Job Titles category 0.63% 0.62% 0.58%
Number of salaries quoted 643 820 905
UK median annual salary £28,000 £29,500 £28,000
Median salary % change year-on-year -5.08% +5.36% +3.70%
10th Percentile £21,400 £22,750 £21,250
90th Percentile £36,000 £36,250 £35,000
UK excluding London median annual salary £27,500 £27,500 £27,000
% change year-on-year - +1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,547 145,213 169,001
% of permanent IT jobs with a recognized job title 95.47% 95.94% 96.38%
Number of salaries quoted 94,215 116,338 138,908
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Engineer over the 6 months to 26 February 2020.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 26 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 675 £28,000 -6.67% 226
UK excluding London +30 494 £27,500 - 192
London +14 231 £31,000 -4.62% 47
South East +40 179 £28,875 -3.75% 66
South West +27 86 £25,500 -15.00% 22
North of England +23 75 £25,500 -1.92% 39
East of England +9 56 £27,250 +4.81% 25
Midlands +22 47 £26,000 +4.00% 27
North West +43 38 £26,250 - 26
Scotland +51 33 £27,500 +10.00% 7
Yorkshire +19 33 £25,250 +5.21% 4
West Midlands +18 24 £26,750 +7.00% 14
East Midlands +26 23 £25,500 -3.77% 12
Wales +1 18 £27,000 +12.50% 3
North East +12 4 £23,000 -3.16% 9

2nd Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 February 2020, 2nd Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 582 (78.76%) Windows
2 419 (56.70%) Active Directory
3 415 (56.16%) Office 365
4 406 (54.94%) Microsoft
5 269 (36.40%) Windows 10
6 243 (32.88%) Windows Server
7 171 (23.14%) Windows 7
8 162 (21.92%) VMware
9 161 (21.79%) MS Exchange
10 150 (20.30%) ITIL
11 146 (19.76%) Microsoft Office
12 131 (17.73%) Azure
13 127 (17.19%) Windows Server 2012
14 126 (17.05%) DNS
15 114 (15.43%) SLA
16 109 (14.75%) Cisco
17 101 (13.67%) Firewall
17 101 (13.67%) TCP/IP
18 97 (13.13%) Hyper-V
19 96 (12.99%) VMware Infrastructure
19 96 (12.99%) DHCP
20 95 (12.86%) LAN
20 95 (12.86%) WAN
21 90 (12.18%) Problem-Solving
22 77 (10.42%) Citrix
23 75 (10.15%) SCCM
23 75 (10.15%) Windows Server 2008
24 71 (9.61%) Microsoft Certification
24 71 (9.61%) Finance
25 69 (9.34%) Security Cleared

2nd Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 161 (21.79%) MS Exchange
2 56 (7.58%) SharePoint
3 53 (7.17%) Exchange Server 2010
4 41 (5.55%) Exchange Server 2013
5 37 (5.01%) Skype for Business
6 17 (2.30%) Exchange Server 2007
7 5 (0.68%) IIS
8 3 (0.41%) Apache
8 3 (0.41%) SharePoint 2010
8 3 (0.41%) SharePoint 2013
9 2 (0.27%) Exchange Server 2003
10 1 (0.14%) Blackberry Enterprise Server
10 1 (0.14%) CMS
10 1 (0.14%) GlassFish
10 1 (0.14%) IBM Notes
10 1 (0.14%) JCAPS
10 1 (0.14%) Oracle SOA Suite
10 1 (0.14%) SharePoint Server
10 1 (0.14%) WebLogic
Applications
1 146 (19.76%) Microsoft Office
2 11 (1.49%) Microsoft Excel
3 7 (0.95%) Microsoft PowerPoint
3 7 (0.95%) MS Visio
4 1 (0.14%) Adobe Creative Suite
Business Applications
1 14 (1.89%) Remedy ITSM
2 2 (0.27%) Dynamics AX
3 1 (0.14%) Infor M3
Cloud Services
1 415 (56.16%) Office 365
2 131 (17.73%) Azure
3 29 (3.92%) AWS
4 9 (1.22%) Azure Active Directory
4 9 (1.22%) Cloud Computing
5 8 (1.08%) G Suite
6 5 (0.68%) SaaS
7 3 (0.41%) OneDrive
7 3 (0.41%) Power Platform
8 2 (0.27%) IaaS
8 2 (0.27%) Microsoft Flow
8 2 (0.27%) Mimecast
8 2 (0.27%) PaaS
8 2 (0.27%) PowerApps
9 1 (0.14%) CloudFront
9 1 (0.14%) Dropbox
9 1 (0.14%) Firebase
9 1 (0.14%) GCP
9 1 (0.14%) GitHub
9 1 (0.14%) Google Analytics
Communications & Networking
1 126 (17.05%) DNS
2 101 (13.67%) Firewall
2 101 (13.67%) TCP/IP
3 96 (12.99%) DHCP
4 95 (12.86%) LAN
4 95 (12.86%) WAN
5 63 (8.53%) VoIP
6 49 (6.63%) VPN
7 41 (5.55%) Skype
8 36 (4.87%) VLAN
9 34 (4.60%) Wireless
10 24 (3.25%) Remote Desktop
10 24 (3.25%) Wi-Fi
11 22 (2.98%) Internet
12 16 (2.17%) SAN
13 12 (1.62%) WLAN
14 11 (1.49%) Cisco ASA
15 10 (1.35%) DSL
16 9 (1.22%) Broadband
17 7 (0.95%) Ethernet
Database & Business Intelligence
1 38 (5.14%) SQL Server
2 9 (1.22%) Amazon RDS
3 2 (0.27%) Big Data
3 2 (0.27%) SQL Server 2008
3 2 (0.27%) SQL Server 2012
4 1 (0.14%) MySQL
4 1 (0.14%) Oracle Reports
4 1 (0.14%) Power BI
4 1 (0.14%) Relational Database
4 1 (0.14%) SQL Server 2005
4 1 (0.14%) SQL Server 2014
4 1 (0.14%) SQL Server 2016
4 1 (0.14%) SQL Server 2017
4 1 (0.14%) SQL Server Reporting Services
Development Applications
1 4 (0.54%) JIRA
2 2 (0.27%) MSI
3 1 (0.14%) Charles Proxy
3 1 (0.14%) Eclipse
3 1 (0.14%) Visual Studio
3 1 (0.14%) Xcode
General
1 71 (9.61%) Finance
2 23 (3.11%) Telecoms
3 20 (2.71%) Public Sector
4 18 (2.44%) Manufacturing
5 17 (2.30%) Banking
6 16 (2.17%) French Language
7 14 (1.89%) Marketing
8 13 (1.76%) German Language
9 12 (1.62%) Advertising
9 12 (1.62%) Retail
10 10 (1.35%) Law
10 10 (1.35%) Spanish Language
11 9 (1.22%) Italian Language
12 7 (0.95%) Electronics
12 7 (0.95%) Financial Institution
12 7 (0.95%) Legal
13 6 (0.81%) Local Government
14 3 (0.41%) Back Office
14 3 (0.41%) Pharmaceutical
15 2 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.41%) Web Services
2 2 (0.27%) X-Windows
3 1 (0.14%) .NET
3 1 (0.14%) LDAP
3 1 (0.14%) Middleware
3 1 (0.14%) React
3 1 (0.14%) REST
3 1 (0.14%) Web Services Management
3 1 (0.14%) XML
Miscellaneous
1 44 (5.95%) Data Centre
2 38 (5.14%) Driving Licence
3 37 (5.01%) Self-Motivation
4 20 (2.71%) Video Conferencing
5 19 (2.57%) Analytical Skills
6 18 (2.44%) Blackberry
7 14 (1.89%) iPhone
8 12 (1.62%) Management Information System
9 10 (1.35%) iPad
10 8 (1.08%) Smartphone
11 7 (0.95%) Enterprise Software
12 6 (0.81%) Fat Client
12 6 (0.81%) FMCG
12 6 (0.81%) Hedge funds
12 6 (0.81%) Replication
12 6 (0.81%) Thin Client
13 5 (0.68%) NHS
14 4 (0.54%) BYOD
14 4 (0.54%) Mobile Computing
15 3 (0.41%) Client/Server
Operating Systems
1 582 (78.76%) Windows
2 269 (36.40%) Windows 10
3 243 (32.88%) Windows Server
4 171 (23.14%) Windows 7
5 127 (17.19%) Windows Server 2012
6 75 (10.15%) Windows Server 2008
7 69 (9.34%) Windows 8
8 60 (8.12%) Linux
9 31 (4.19%) Apple iOS
10 30 (4.06%) Android
11 17 (2.30%) Mac OS
11 17 (2.30%) Windows Server 2003
11 17 (2.30%) Windows XP
12 13 (1.76%) Mac OS X
13 5 (0.68%) CentOS
13 5 (0.68%) VMS
14 4 (0.54%) Unix
15 3 (0.41%) Red Hat Enterprise Linux
16 2 (0.27%) Windows 2000 Server
17 1 (0.14%) Solaris
Processes & Methodologies
1 150 (20.30%) ITIL
2 90 (12.18%) Problem-Solving
3 41 (5.55%) Infrastructure Engineering
4 38 (5.14%) Incident Management
4 38 (5.14%) Service Management
5 36 (4.87%) ITSM
6 34 (4.60%) Mobile Device Management
7 33 (4.47%) Time Management
8 25 (3.38%) Service Delivery
9 23 (3.11%) Mentoring
9 23 (3.11%) Proactive Monitoring
10 18 (2.44%) High Availability
10 18 (2.44%) Server Virtualisation
10 18 (2.44%) Stakeholder Management
11 17 (2.30%) Case Management
12 16 (2.17%) Asset Management
13 15 (2.03%) Problem Management
14 13 (1.76%) Change Control
14 13 (1.76%) Root Cause Analysis
15 11 (1.49%) Network Monitoring
Programming Languages
1 49 (6.63%) SQL
2 45 (6.09%) PowerShell
3 14 (1.89%) C
4 3 (0.41%) Java
5 2 (0.27%) JavaScript
5 2 (0.27%) Shell Script
5 2 (0.27%) VB
6 1 (0.14%) C#
6 1 (0.14%) C++
Qualifications
1 71 (9.61%) Microsoft Certification
2 69 (9.34%) Security Cleared
3 49 (6.63%) Cisco Certification
4 45 (6.09%) CCNA
5 38 (5.14%) MCSA
6 33 (4.47%) SC Cleared
7 28 (3.79%) MCSE
8 26 (3.52%) MCP
9 24 (3.25%) Degree
10 19 (2.57%) ITIL Certification
11 14 (1.89%) VMware Certified Professional (VCP)
12 12 (1.62%) A+ Certification
13 9 (1.22%) CCA
13 9 (1.22%) Citrix Certification
13 9 (1.22%) DBS Check
13 9 (1.22%) Numerate Degree
14 7 (0.95%) CCNP
14 7 (0.95%) Network+ Certification
15 5 (0.68%) MCITP
16 4 (0.54%) DV Cleared
Quality Assurance & Compliance
1 114 (15.43%) SLA
2 8 (1.08%) ISO/IEC 27001
3 4 (0.54%) Cyber Essentials
3 4 (0.54%) ISO/IEC 20000
4 2 (0.27%) GxP
4 2 (0.27%) ISO 22301
4 2 (0.27%) PCI DSS
5 1 (0.14%) ISO 9001
System Software
1 419 (56.70%) Active Directory
2 97 (13.13%) Hyper-V
3 96 (12.99%) VMware Infrastructure
4 16 (2.17%) VMware ESXi
5 12 (1.62%) XenApp
6 11 (1.49%) vSphere
7 10 (1.35%) Terminal Server
8 8 (1.08%) XenDesktop
9 7 (0.95%) Virtual Machines
10 6 (0.81%) Virtual Servers
11 5 (0.68%) UAG
12 4 (0.54%) Firmware
13 3 (0.41%) Citrix Hypervisor
13 3 (0.41%) Microsoft Virtual Server
14 2 (0.27%) BitLocker
14 2 (0.27%) Terminal Services
14 2 (0.27%) Virtual Desktop
14 2 (0.27%) VMware Server
15 1 (0.14%) NFS
15 1 (0.14%) Tivoli Workload Scheduler
Systems Management
1 75 (10.15%) SCCM
2 37 (5.01%) Microsoft Intune
3 8 (1.08%) AirWatch
3 8 (1.08%) vCenter Server
4 7 (0.95%) Backup Exec
5 6 (0.81%) McAfee ePO
5 6 (0.81%) SCOM
6 5 (0.68%) FortiGate
6 5 (0.68%) SCSM
7 4 (0.54%) Jamf Pro
7 4 (0.54%) Norton AntiVirus
8 3 (0.41%) Microsoft Data Protection Manager
8 3 (0.41%) Nagios
8 3 (0.41%) WSUS
9 2 (0.27%) Cisco Prime
9 2 (0.27%) Kubernetes
9 2 (0.27%) Microsoft Clustering
9 2 (0.27%) PaperCut
9 2 (0.27%) Single Sign-On
10 1 (0.14%) Tivoli
Vendors
1 406 (54.94%) Microsoft
2 162 (21.92%) VMware
3 109 (14.75%) Cisco
4 77 (10.42%) Citrix
5 35 (4.74%) Apple
6 23 (3.11%) ServiceNow
7 21 (2.84%) Meraki
8 20 (2.71%) Remedy
9 19 (2.57%) Veeam
10 18 (2.44%) Dell
10 18 (2.44%) Oracle
11 17 (2.30%) HP
12 15 (2.03%) Bloomberg
13 14 (1.89%) Reuters
14 12 (1.62%) Google
14 12 (1.62%) MobileIron
14 12 (1.62%) Samsung
15 11 (1.49%) Juniper
16 10 (1.35%) SonicWALL
17 9 (1.22%) BroadSoft