2nd Line Engineer Job Trends

Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 10 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
10 May 2026
Same period 2025 Same period 2024
Rank 418 515 465
Rank change year-on-year +97 -50 +20
Permanent jobs requiring a 2nd Line Engineer 323 131 484
As % of all permanent jobs in the UK 0.36% 0.30% 0.50%
As % of the Job Titles category 0.38% 0.33% 0.53%
Number of salaries quoted 286 128 461
10th Percentile £29,000 £28,850 £25,950
25th Percentile £30,625 £29,750 £27,500
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% -
75th Percentile £40,000 £41,500 £36,000
90th Percentile £42,750 £43,750 £40,000
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,643 39,171 91,241
% of permanent jobs with a recognized job title 93.16% 89.53% 94.56%
Number of salaries quoted 55,266 23,359 67,069
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £58,000 £52,550
Median % change year-on-year -5.17% +10.37% -12.42%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

2nd Line Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Engineer job vacancy trend in the UK

2nd Line Engineer
Salary Trend

Salary distribution trend for 2nd Line Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Engineer job vacancies in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 10 May 2026.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 10 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +115 309 £35,000 - 85
UK excluding London +91 253 £33,500 +3.08% 77
South East +25 84 £31,250 -21.38% 27
London +29 69 £40,000 +2.56% 16
Work from Home +29 56 £30,000 -7.69% 25
East of England +35 50 £35,000 +7.69% 15
Midlands +9 40 £35,000 +7.69% 8
North of England -41 34 £30,000 - 17
South West -33 32 £34,000 +1.49% 10
North West +18 25 £30,000 -3.23% 11
West Midlands -7 25 £32,500 -12.16% 7
Scotland +2 12 £40,000 +23.08% 3
East Midlands -28 10 £35,000 +12.00% 1
Yorkshire -64 9 £31,000 -4.62% 3
Wales - 1 £34,000 -

2nd Line Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 10 May 2026, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 189 (58.51%) Microsoft
2 187 (57.89%) Microsoft 365
3 169 (52.32%) Windows
4 128 (39.63%) Active Directory
5 117 (36.22%) Azure
6 105 (32.51%) Problem-Solving
7 98 (30.34%) Windows Server
8 78 (24.15%) DNS
9 76 (23.53%) Firewall
10 75 (23.22%) DHCP
11 74 (22.91%) Entra ID
12 69 (21.36%) Customer Service
13 66 (20.43%) Microsoft Exchange
14 64 (19.81%) Windows 10
15 63 (19.50%) Wi-Fi
16 62 (19.20%) VPN
17 57 (17.65%) WAN
18 55 (17.03%) LAN
19 54 (16.72%) SharePoint
20 47 (14.55%) SLA
21 41 (12.69%) Microsoft Intune
22 39 (12.07%) Hyper-V
22 39 (12.07%) TCP/IP
23 34 (10.53%) ITIL
23 34 (10.53%) Windows Server 2016
23 34 (10.53%) Windows Server 2019
24 33 (10.22%) VLAN
24 33 (10.22%) VoIP
25 29 (8.98%) Cybersecurity
25 29 (8.98%) Google Workspace

2nd Line Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (20.43%) Microsoft Exchange
2 54 (16.72%) SharePoint
3 1 (0.31%) Confluence
3 1 (0.31%) IIS
3 1 (0.31%) Skype for Business
3 1 (0.31%) WordPress
Applications
1 27 (8.36%) Microsoft Office
2 2 (0.62%) Microsoft Excel
Business Applications
1 5 (1.55%) Dynamics CRM
1 5 (1.55%) Dynamics NAV
Cloud Services
1 187 (57.89%) Microsoft 365
2 117 (36.22%) Azure
3 74 (22.91%) Entra ID
4 29 (8.98%) Google Workspace
5 23 (7.12%) AWS
6 19 (5.88%) OneDrive
7 7 (2.17%) Mimecast
8 6 (1.86%) Power Platform
9 4 (1.24%) SaaS
10 3 (0.93%) Cohesity
10 3 (0.93%) Microsoft Copilot
10 3 (0.93%) PaaS
10 3 (0.93%) Power Automate
11 2 (0.62%) Azure Storage
12 1 (0.31%) Amazon EC2
12 1 (0.31%) Azure Monitor
12 1 (0.31%) Dynamics 365
12 1 (0.31%) GCP
12 1 (0.31%) Virtual Private Cloud
Communications & Networking
1 78 (24.15%) DNS
2 76 (23.53%) Firewall
3 75 (23.22%) DHCP
4 63 (19.50%) Wi-Fi
5 62 (19.20%) VPN
6 57 (17.65%) WAN
7 55 (17.03%) LAN
8 39 (12.07%) TCP/IP
9 33 (10.22%) VLAN
9 33 (10.22%) VoIP
10 17 (5.26%) Wireless
11 10 (3.10%) Remote Desktop
12 9 (2.79%) IPsec
13 7 (2.17%) SD-WAN
14 5 (1.55%) ADSL
15 4 (1.24%) Broadband
15 4 (1.24%) NetScaler
15 4 (1.24%) SAN
16 3 (0.93%) NAS
16 3 (0.93%) WebEx
Database & Business Intelligence
1 5 (1.55%) Power BI
2 3 (0.93%) SQL Server
3 1 (0.31%) Amazon RDS
Development Applications
1 7 (2.17%) JIRA
General
1 83 (25.70%) Social Skills
2 13 (4.02%) Telecoms
3 10 (3.10%) Finance
3 10 (3.10%) Law
3 10 (3.10%) Legal
3 10 (3.10%) Manufacturing
4 9 (2.79%) Retail
5 7 (2.17%) Marketing
6 6 (1.86%) Advertising
7 5 (1.55%) Documentation Skills
7 5 (1.55%) Inclusion and Diversity
8 4 (1.24%) Organisational Skills
9 2 (0.62%) Analytical Skills
9 2 (0.62%) Automotive
9 2 (0.62%) Billing
9 2 (0.62%) Electronics
9 2 (0.62%) Military
9 2 (0.62%) Public Sector
10 1 (0.31%) Banking
10 1 (0.31%) Front Office
Miscellaneous
1 27 (8.36%) Driving Licence
2 18 (5.57%) Onboarding
3 8 (2.48%) Smartphone
4 2 (0.62%) Data Centre
4 2 (0.62%) Self-Motivation
5 1 (0.31%) Enterprise Cloud
5 1 (0.31%) IoT
5 1 (0.31%) Mobile App
5 1 (0.31%) NHS
5 1 (0.31%) PKI
5 1 (0.31%) Public Cloud
5 1 (0.31%) Security Posture
5 1 (0.31%) Video Conferencing
5 1 (0.31%) Video\Live Streaming
Operating Systems
1 169 (52.32%) Windows
2 98 (30.34%) Windows Server
3 64 (19.81%) Windows 10
4 34 (10.53%) Windows Server 2016
4 34 (10.53%) Windows Server 2019
5 29 (8.98%) Mac OS
6 18 (5.57%) Windows Server 2012
7 17 (5.26%) Android
8 14 (4.33%) Apple iOS
9 3 (0.93%) VMS
9 3 (0.93%) Windows 7
10 2 (0.62%) Linux
10 2 (0.62%) Windows Server 2008
11 1 (0.31%) AIX
11 1 (0.31%) Mac OS X
11 1 (0.31%) Red Hat Enterprise Linux
Processes & Methodologies
1 105 (32.51%) Problem-Solving
2 69 (21.36%) Customer Service
3 34 (10.53%) ITIL
4 29 (8.98%) Cybersecurity
5 27 (8.36%) Service Delivery
6 19 (5.88%) ITSM
6 19 (5.88%) Service Management
7 17 (5.26%) Continuous Improvement
8 15 (4.64%) Remote Monitoring and Management
9 14 (4.33%) Infrastructure Engineering
10 11 (3.41%) Mentoring
10 11 (3.41%) Mobile Device Management
11 10 (3.10%) Configuration Management
11 10 (3.10%) Incident Management
11 10 (3.10%) Incident Response
12 9 (2.79%) Cloud Security
12 9 (2.79%) ERP
13 8 (2.48%) Collaborative Working
13 8 (2.48%) Computer Science
13 8 (2.48%) Proactive Maintenance
Programming Languages
1 20 (6.19%) PowerShell
2 4 (1.24%) SQL
3 3 (0.93%) Python
4 1 (0.31%) Java
Qualifications
1 23 (7.12%) Security Cleared
2 22 (6.81%) Microsoft Certification
3 18 (5.57%) SC Cleared
4 11 (3.41%) Degree
5 8 (2.48%) A+ Certification
5 8 (2.48%) DBS Check
6 5 (1.55%) CompTIA Security+
7 3 (0.93%) HP APS
7 3 (0.93%) Network+ Certification
8 2 (0.62%) DV Cleared
8 2 (0.62%) HND
8 2 (0.62%) ITIL Certification
9 1 (0.31%) BPSS Clearance
9 1 (0.31%) CCNA
9 1 (0.31%) CCNP
9 1 (0.31%) Cisco Certification
9 1 (0.31%) Dell Certification
9 1 (0.31%) MCSA
9 1 (0.31%) Microsoft Certified Professional
Quality Assurance & Compliance
1 47 (14.55%) SLA
2 7 (2.17%) Cyber Essentials
3 5 (1.55%) Accessibility
4 4 (1.24%) ISO/IEC 27001
4 4 (1.24%) NIST
5 3 (0.93%) GDPR
5 3 (0.93%) QA
System Software
1 128 (39.63%) Active Directory
2 39 (12.07%) Hyper-V
3 19 (5.88%) VMware Infrastructure
4 11 (3.41%) Virtual Desktop
5 8 (2.48%) BitLocker
6 3 (0.93%) Terminal Services
7 1 (0.31%) Firmware
7 1 (0.31%) Virtual Machines
7 1 (0.31%) VMware ESXi
7 1 (0.31%) VMware NSX
Systems Management
1 41 (12.69%) Microsoft Intune
2 17 (5.26%) Active Directory Federation Services
3 9 (2.79%) SCCM
4 6 (1.86%) Autotask
5 5 (1.55%) Jamf Pro
6 4 (1.24%) FortiGate
6 4 (1.24%) WSUS
7 2 (0.62%) Nagios
8 1 (0.31%) Netcool
8 1 (0.31%) vCenter Server
Vendors
1 189 (58.51%) Microsoft
2 28 (8.67%) Google
3 24 (7.43%) VMware
4 12 (3.72%) HP
5 10 (3.10%) Cisco
6 9 (2.79%) Sophos
7 8 (2.48%) Apple
7 8 (2.48%) Fortinet
7 8 (2.48%) Samsung
7 8 (2.48%) SolarWinds
8 7 (2.17%) Meraki
9 5 (1.55%) ServiceNow
10 4 (1.24%) Aruba
10 4 (1.24%) CheckPoint
10 4 (1.24%) F5
10 4 (1.24%) Palo Alto
10 4 (1.24%) Veeam
11 3 (0.93%) NetApp
11 3 (0.93%) Sage
11 3 (0.93%) SonicWALL