Second Line Engineer
UK

The median Second Line Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 464 509 737
Rank change year-on-year +45 +228 -107
Permanent jobs requiring a 2nd Line Engineer 494 572 541
As % of all permanent jobs advertised in the UK 0.50% 0.55% 0.35%
As % of the Job Titles category 0.53% 0.60% 0.37%
Number of salaries quoted 468 538 467
10th Percentile £25,950 £26,250 £25,500
25th Percentile £27,500 £28,500 £26,375
Median annual salary (50th Percentile) £32,500 £32,500 £32,000
Median % change year-on-year - +1.56% +12.28%
75th Percentile £36,000 £38,750 £35,125
90th Percentile £40,000 £42,500 £40,000
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 27 April 2024.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +66 465 £32,500 - 124
UK excluding London +24 403 £30,000 -4.76% 112
North of England +79 102 £31,500 -3.08% 25
South East -26 99 £30,000 -4.76% 30
Work from Home +63 91 £32,500 - 36
London +57 91 £37,000 - 18
East of England +40 69 £32,500 - 11
South West -11 54 £31,500 -13.70% 19
Midlands +23 53 £30,000 - 21
North West +9 47 £30,000 -10.45% 20
West Midlands +42 38 £30,000 -1.64% 16
Yorkshire +99 32 £32,500 +13.84% 4
North East +19 23 £32,000 - 1
Wales +26 16 £27,500 - 4
East Midlands -15 15 £32,500 +8.33% 5
Scotland -67 6 £29,000 -9.38% 5
Northern Ireland +33 4 £35,000 +7.69%

2nd Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, 2nd Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 344 (69.64%) Windows
2 315 (63.77%) Active Directory
3 312 (63.16%) Microsoft
4 306 (61.94%) Microsoft 365
5 198 (40.08%) Azure
6 194 (39.27%) Social Skills
7 163 (33.00%) Windows Server
8 147 (29.76%) Problem-Solving
9 134 (27.13%) Windows 10
10 131 (26.52%) SharePoint
11 127 (25.71%) Customer Service
12 119 (24.09%) VMware
13 111 (22.47%) Microsoft Exchange
14 110 (22.27%) Microsoft Office
15 102 (20.65%) Firewall
16 89 (18.02%) Microsoft Intune
17 85 (17.21%) VMware Infrastructure
18 83 (16.80%) Entra ID
19 78 (15.79%) ITIL
20 74 (14.98%) Hyper-V
21 66 (13.36%) Microsoft Certification
22 65 (13.16%) Wi-Fi
23 62 (12.55%) LAN
23 62 (12.55%) Degree
24 61 (12.35%) DNS
24 61 (12.35%) WAN
25 51 (10.32%) DHCP
25 51 (10.32%) Cisco
26 49 (9.92%) Finance
27 48 (9.72%) Security Cleared

2nd Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (26.52%) SharePoint
2 111 (22.47%) Microsoft Exchange
3 7 (1.42%) SharePoint 2010
3 7 (1.42%) SharePoint 2013
4 5 (1.01%) Confluence
5 4 (0.81%) Jupyter
6 2 (0.40%) Exchange Server 2007
6 2 (0.40%) Exchange Server 2010
6 2 (0.40%) Exchange Server 2013
7 1 (0.20%) IBM Notes
7 1 (0.20%) JOnAS
7 1 (0.20%) Skype for Business
Applications
1 110 (22.27%) Microsoft Office
2 16 (3.24%) Microsoft Excel
3 3 (0.61%) Spreadsheet
4 2 (0.40%) InfoPath
4 2 (0.40%) Microsoft PowerPoint
Business Applications
1 2 (0.40%) Remedy ITSM
2 1 (0.20%) Dynamics AX
Cloud Services
1 306 (61.94%) Microsoft 365
2 198 (40.08%) Azure
3 83 (16.80%) Entra ID
4 45 (9.11%) OneDrive
5 26 (5.26%) AWS
6 24 (4.86%) GCP
7 4 (0.81%) Dynamics 365
7 4 (0.81%) Mimecast
8 3 (0.61%) Azure Sentinel
8 3 (0.61%) Cloud Computing
8 3 (0.61%) Google Workspace
9 2 (0.40%) IaaS
9 2 (0.40%) SaaS
10 1 (0.20%) Azure DevOps
10 1 (0.20%) Nutanix
10 1 (0.20%) Power Platform
10 1 (0.20%) WhatsApp
Communications & Networking
1 102 (20.65%) Firewall
2 65 (13.16%) Wi-Fi
3 62 (12.55%) LAN
4 61 (12.35%) DNS
4 61 (12.35%) WAN
5 51 (10.32%) DHCP
6 40 (8.10%) VPN
7 34 (6.88%) VLAN
8 29 (5.87%) TCP/IP
9 27 (5.47%) Network Security
10 26 (5.26%) VoIP
11 19 (3.85%) SAN
12 16 (3.24%) Internet
13 15 (3.04%) IPsec
13 15 (3.04%) Remote Desktop
14 12 (2.43%) BGP
14 12 (2.43%) Wireless
15 11 (2.23%) MPLS
16 8 (1.62%) NAS
17 7 (1.42%) Intranet
Database & Business Intelligence
1 30 (6.07%) SQL Server
2 19 (3.85%) Amazon RDS
3 8 (1.62%) MariaDB
3 8 (1.62%) MySQL
4 4 (0.81%) Metabase
5 1 (0.20%) Power BI
5 1 (0.20%) Relational Database
Development Applications
1 11 (2.23%) JIRA
2 4 (0.81%) Visual Studio Code
General
1 194 (39.27%) Social Skills
2 49 (9.92%) Finance
3 43 (8.70%) Analytical Skills
4 38 (7.69%) Organisational Skills
5 24 (4.86%) Manufacturing
6 23 (4.66%) Law
7 20 (4.05%) Legal
8 16 (3.24%) Telecoms
9 11 (2.23%) Documentation Skills
10 7 (1.42%) Retail
11 6 (1.21%) Inclusion and Diversity
12 4 (0.81%) Marketing
12 4 (0.81%) Public Sector
13 3 (0.61%) Electronics
14 2 (0.40%) Banking
14 2 (0.40%) Games
15 1 (0.20%) Advertising
15 1 (0.20%) Automotive
15 1 (0.20%) Financial Institution
15 1 (0.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.81%) Cocoa
2 2 (0.40%) .NET
2 2 (0.40%) COM
2 2 (0.40%) HTML
2 2 (0.40%) HTML5
3 1 (0.20%) ARM Templates
3 1 (0.20%) CSS
3 1 (0.20%) EDI
3 1 (0.20%) Web Services
3 1 (0.20%) XML
Miscellaneous
1 33 (6.68%) Driving Licence
2 27 (5.47%) Onboarding
3 19 (3.85%) EPoS
4 14 (2.83%) Self-Motivation
5 12 (2.43%) iPad
5 12 (2.43%) Smartphone
6 11 (2.23%) Enterprise Storage
7 9 (1.82%) Management Information System
8 8 (1.62%) Clustering
8 8 (1.62%) PKI
9 7 (1.42%) Video Conferencing
10 6 (1.21%) Public Cloud
10 6 (1.21%) Replication
11 4 (0.81%) Raspberry Pi
12 3 (0.61%) Apple TV
12 3 (0.61%) Team-Oriented Environment
13 2 (0.40%) Life Science
14 1 (0.20%) Hedge funds
14 1 (0.20%) iPhone
14 1 (0.20%) Tandem
Operating Systems
1 344 (69.64%) Windows
2 163 (33.00%) Windows Server
3 134 (27.13%) Windows 10
4 46 (9.31%) Mac OS
5 42 (8.50%) Linux
6 31 (6.28%) Windows Server 2012
7 26 (5.26%) Apple iOS
8 20 (4.05%) Windows Server 2019
9 18 (3.64%) Android
10 17 (3.44%) Windows Server 2016
11 12 (2.43%) Windows 7
12 7 (1.42%) Windows Server 2008
13 5 (1.01%) CentOS
14 3 (0.61%) Mac OS X
15 1 (0.20%) VMS
15 1 (0.20%) Windows 8
15 1 (0.20%) Windows Mobile
15 1 (0.20%) Windows NT
15 1 (0.20%) Windows XP
Processes & Methodologies
1 147 (29.76%) Problem-Solving
2 127 (25.71%) Customer Service
3 78 (15.79%) ITIL
4 40 (8.10%) Computer Science
5 34 (6.88%) Incident Management
6 24 (4.86%) Mobile Device Management
7 23 (4.66%) Service Delivery
8 22 (4.45%) Infrastructure Engineering
9 16 (3.24%) Mentoring
10 15 (3.04%) ITSM
10 15 (3.04%) Problem Management
10 15 (3.04%) Time Management
11 14 (2.83%) Change Management
11 14 (2.83%) Logistics
12 13 (2.63%) Cybersecurity
12 13 (2.63%) Server Management
12 13 (2.63%) Service Management
13 12 (2.43%) Project Delivery
14 11 (2.23%) Antivirus Management
14 11 (2.23%) Remote Monitoring and Management
Programming Languages
1 36 (7.29%) PowerShell
2 12 (2.43%) SQL
3 8 (1.62%) Python
4 3 (0.61%) JavaScript
5 2 (0.40%) Bash
5 2 (0.40%) R
6 1 (0.20%) Bicep
6 1 (0.20%) C++
6 1 (0.20%) Perl
Qualifications
1 66 (13.36%) Microsoft Certification
2 62 (12.55%) Degree
3 48 (9.72%) Security Cleared
4 39 (7.89%) Computer Science Degree
5 36 (7.29%) A+ Certification
5 36 (7.29%) SC Cleared
6 35 (7.09%) DBS Check
7 27 (5.47%) MCP
8 21 (4.25%) CCNA
8 21 (4.25%) Cisco Certification
9 15 (3.04%) Azure Certification
10 14 (2.83%) CCNP
11 10 (2.02%) Network+ Certification
12 8 (1.62%) CompTIA Security+
12 8 (1.62%) MCSE
13 7 (1.42%) MCITP
14 6 (1.21%) HND
15 5 (1.01%) MCDST
16 3 (0.61%) DV Cleared
16 3 (0.61%) ITIL Certification
Quality Assurance & Compliance
1 36 (7.29%) SLA
2 3 (0.61%) GDPR
3 1 (0.20%) Cyber Essentials
3 1 (0.20%) ISO/IEC 27001
3 1 (0.20%) PCI DSS
System Software
1 315 (63.77%) Active Directory
2 85 (17.21%) VMware Infrastructure
3 74 (14.98%) Hyper-V
4 22 (4.45%) VMware ESXi
5 13 (2.63%) Virtual Desktop
6 8 (1.62%) vSphere
7 7 (1.42%) XenApp
7 7 (1.42%) XenDesktop
8 6 (1.21%) VMware Workstation
9 3 (0.61%) Terminal Services
10 1 (0.20%) Firmware
10 1 (0.20%) Virtual Servers
10 1 (0.20%) VMware NSX
Systems Management
1 89 (18.02%) Microsoft Intune
2 36 (7.29%) SCCM
3 13 (2.63%) vCenter Server
4 8 (1.62%) Failover Clustering
4 8 (1.62%) Jamf Pro
5 7 (1.42%) Autotask
6 6 (1.21%) SmoothWall
7 3 (0.61%) NetBackup
7 3 (0.61%) SCOM
8 2 (0.40%) Ansible
8 2 (0.40%) Backup Exec
8 2 (0.40%) Puppet
8 2 (0.40%) Single Sign-On
9 1 (0.20%) AirWatch
9 1 (0.20%) Dell DRAC
9 1 (0.20%) FortiGate
9 1 (0.20%) Microsoft Data Protection Manager
9 1 (0.20%) Opsgenie
9 1 (0.20%) SCDPM
9 1 (0.20%) SCVMM
Vendors
1 312 (63.16%) Microsoft
2 119 (24.09%) VMware
3 51 (10.32%) Cisco
4 42 (8.50%) Citrix
5 28 (5.67%) Apple
6 26 (5.26%) Veeam
7 21 (4.25%) HP
7 21 (4.25%) Sophos
8 17 (3.44%) Google
9 16 (3.24%) Dell
10 13 (2.63%) Bloomberg
10 13 (2.63%) Juniper
11 11 (2.23%) Meraki
12 10 (2.02%) Datto
13 8 (1.62%) ServiceNow
14 7 (1.42%) Remedy
14 7 (1.42%) Symantec
15 6 (1.21%) ESET
16 5 (1.01%) Sun
16 5 (1.01%) Ubiquiti