Period
to 29 October 2020

The median annual salary for a 2nd Line Engineer was £29,000 in advertised job vacancies during the 6 months to 29 October 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Engineer
UK
6 months to
29 Oct 2020
Same period 2019 Same period 2018
Rank 459 452 526
Rank change year-on-year -7 +74 -2
Permanent jobs requiring a 2nd Line Engineer 236 885 884
As % of all permanent jobs advertised in the UK 0.47% 0.64% 0.54%
As % of the Job Titles category 0.50% 0.67% 0.56%
Number of salaries quoted 212 807 810
Median annual salary £29,000 £28,000 £28,000
Median salary % change year-on-year +3.57% - +1.82%
10th Percentile £23,275 £22,000 £21,250
90th Percentile £38,750 £36,750 £35,000
UK excluding London median annual salary £28,500 £27,500 £27,000
% change year-on-year +3.64% +1.85% +3.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 47,265 131,763 157,991
% of permanent IT jobs with a recognized job title 95.02% 95.66% 95.88%
Number of salaries quoted 39,109 105,399 127,161
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +3.09%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £87,500 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

2nd Line Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Engineer.

Salary trend for 2nd Line Engineer in the UK

2nd Line Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Engineer over the 6 months to 29 October 2020.

Salary histogram for 2nd Line Engineer in the UK

2nd Line Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Engineer within the UK over the 6 months to 29 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 222 £28,500 +1.79% 30
UK excluding London +20 181 £28,500 +3.64% 28
South East +57 61 £27,500 +3.77% 9
London +67 53 £33,250 +10.83% 4
North of England +71 36 £28,500 +5.56% 4
South West +55 27 £29,250 +6.36% 3
Midlands +114 25 £27,000 -0.92% 9
North West +114 20 £27,500 +10.00% 2
East of England +109 20 £27,500 -3.51% 1
West Midlands +103 13 £27,000 -1.82% 4
East Midlands +75 12 £27,000 - 5
Yorkshire +46 11 £28,500 - 1
Work from Home +26 9 £35,000 +29.63% 2
Wales +43 8 £30,000 +20.00% 1
North East +28 5 £28,500 +5.56% 1
Scotland +74 4 £26,000 -13.33%

2nd Line Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 October 2020, 2nd Line Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Engineer in the job title.

1 176 (74.58%) Windows
2 138 (58.47%) Active Directory
3 121 (51.27%) Office 365
4 115 (48.73%) Microsoft
5 87 (36.86%) Windows Server
6 79 (33.47%) VMware
7 73 (30.93%) Windows 10
8 52 (22.03%) Azure
9 48 (20.34%) ITIL
10 46 (19.49%) Microsoft Office
11 43 (18.22%) WAN
11 43 (18.22%) Hyper-V
11 43 (18.22%) VMware Infrastructure
12 40 (16.95%) Windows Server 2012
12 40 (16.95%) Problem-Solving
13 39 (16.53%) SLA
13 39 (16.53%) Cisco
14 38 (16.10%) Citrix
15 36 (15.25%) Windows 7
16 35 (14.83%) LAN
17 33 (13.98%) DHCP
17 33 (13.98%) SQL
17 33 (13.98%) DNS
17 33 (13.98%) Infrastructure Engineering
18 32 (13.56%) TCP/IP
19 29 (12.29%) Windows Server 2008
20 28 (11.86%) Finance
21 26 (11.02%) Firewall
22 25 (10.59%) SCCM
23 23 (9.75%) Security Cleared

2nd Line Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.90%) SharePoint
2 20 (8.47%) MS Exchange
3 13 (5.51%) IIS
3 13 (5.51%) Skype for Business
4 4 (1.69%) Exchange Server 2010
5 3 (1.27%) Exchange Server 2013
6 2 (0.85%) Exchange Server 2007
7 1 (0.42%) Exchange Server 2000
7 1 (0.42%) WordPress
Applications
1 46 (19.49%) Microsoft Office
2 8 (3.39%) Microsoft Excel
3 4 (1.69%) Microsoft PowerPoint
4 1 (0.42%) Adobe Creative Suite
Cloud Services
1 121 (51.27%) Office 365
2 52 (22.03%) Azure
3 14 (5.93%) AWS
4 10 (4.24%) Azure Active Directory
5 3 (1.27%) Yarn
6 2 (0.85%) Power Platform
7 1 (0.42%) Azure Stack
7 1 (0.42%) Cloud Computing
7 1 (0.42%) OneDrive
7 1 (0.42%) SaaS
Communications & Networking
1 43 (18.22%) WAN
2 35 (14.83%) LAN
3 33 (13.98%) DHCP
3 33 (13.98%) DNS
4 32 (13.56%) TCP/IP
5 26 (11.02%) Firewall
6 22 (9.32%) VPN
7 14 (5.93%) Skype
8 12 (5.08%) Wireless
9 10 (4.24%) Wi-Fi
10 8 (3.39%) Remote Desktop
11 7 (2.97%) VoIP
12 6 (2.54%) SAN
12 6 (2.54%) VLAN
13 4 (1.69%) FTP
14 2 (0.85%) Cisco IOS
14 2 (0.85%) NAS
14 2 (0.85%) NetScaler
15 1 (0.42%) Unified Communications
15 1 (0.42%) WebEx
Database & Business Intelligence
1 17 (7.20%) SQL Server
2 9 (3.81%) Amazon RDS
3 4 (1.69%) MongoDB
3 4 (1.69%) NoSQL
4 3 (1.27%) Crystal Reports
4 3 (1.27%) MySQL
4 3 (1.27%) Oracle Database
4 3 (1.27%) Relational Database
5 2 (0.85%) Blockchain
5 2 (0.85%) Power BI
Development Applications
1 3 (1.27%) Git (software)
1 3 (1.27%) JUnit
1 3 (1.27%) Maven
1 3 (1.27%) Selenium
1 3 (1.27%) webpack
General
1 28 (11.86%) Finance
2 10 (4.24%) Manufacturing
3 4 (1.69%) Financial Institution
3 4 (1.69%) Marketing
3 4 (1.69%) Public Sector
3 4 (1.69%) Telecoms
4 2 (0.85%) Banking
4 2 (0.85%) Electronics
4 2 (0.85%) Legal
4 2 (0.85%) Military
4 2 (0.85%) Retail
5 1 (0.42%) Housing Association
5 1 (0.42%) Law
Libraries, Frameworks & Software Standards
1 4 (1.69%) HTML
2 3 (1.27%) AngularJS
2 3 (1.27%) HTML5
2 3 (1.27%) Jest
2 3 (1.27%) Node.js
2 3 (1.27%) Spring
2 3 (1.27%) Spring Boot
2 3 (1.27%) Vue.js
3 1 (0.42%) REST
Miscellaneous
1 12 (5.08%) Driving Licence
2 10 (4.24%) Clustering
2 10 (4.24%) Replication
3 9 (3.81%) Analytical Skills
4 8 (3.39%) iPhone
4 8 (3.39%) Self-Motivation
5 5 (2.12%) Data Centre
6 4 (1.69%) EPoS
6 4 (1.69%) FMCG
6 4 (1.69%) PKI
6 4 (1.69%) Smartphone
7 3 (1.27%) Enterprise Software
7 3 (1.27%) Fat Client
7 3 (1.27%) Life Science
7 3 (1.27%) Management Information System
7 3 (1.27%) Thin Client
7 3 (1.27%) User Experience
8 2 (0.85%) Blog
8 2 (0.85%) PDA
9 1 (0.42%) Handset
Operating Systems
1 176 (74.58%) Windows
2 87 (36.86%) Windows Server
3 73 (30.93%) Windows 10
4 40 (16.95%) Windows Server 2012
5 36 (15.25%) Windows 7
6 29 (12.29%) Windows Server 2008
7 21 (8.90%) Windows Server 2016
8 17 (7.20%) Android
9 16 (6.78%) Windows Server 2019
10 15 (6.36%) Linux
11 14 (5.93%) Windows 8
12 3 (1.27%) Apple iOS
12 3 (1.27%) Red Hat Enterprise Linux
13 2 (0.85%) CentOS
13 2 (0.85%) Mac OS
14 1 (0.42%) Solaris
14 1 (0.42%) SUSE
14 1 (0.42%) Ubuntu
14 1 (0.42%) Unix
14 1 (0.42%) Windows XP
Processes & Methodologies
1 48 (20.34%) ITIL
2 40 (16.95%) Problem-Solving
3 33 (13.98%) Infrastructure Engineering
4 16 (6.78%) Proactive Monitoring
5 12 (5.08%) Mentoring
6 10 (4.24%) Break/Fix
7 9 (3.81%) Creative Thinking
7 9 (3.81%) Customer Requirements
8 8 (3.39%) Incident Management
8 8 (3.39%) ITSM
8 8 (3.39%) Migration
8 8 (3.39%) Mobile Device Management
8 8 (3.39%) Service Management
9 7 (2.97%) Server Virtualisation
10 6 (2.54%) Kalman Filter
10 6 (2.54%) Software Deployment
10 6 (2.54%) Time Management
11 5 (2.12%) Analytical Thinking
11 5 (2.12%) Root Cause Analysis
12 4 (1.69%) Task Automation
Programming Languages
1 33 (13.98%) SQL
2 7 (2.97%) C
3 6 (2.54%) PowerShell
4 3 (1.27%) Java
4 3 (1.27%) Java 8
4 3 (1.27%) JavaScript
5 2 (0.85%) Perl
5 2 (0.85%) Python
Qualifications
1 23 (9.75%) Security Cleared
2 18 (7.63%) SC Cleared
3 15 (6.36%) Microsoft Certification
4 13 (5.51%) Degree
5 10 (4.24%) CCNA
5 10 (4.24%) Cisco Certification
5 10 (4.24%) MCP
6 9 (3.81%) MCSA
7 6 (2.54%) ITIL Certification
8 5 (2.12%) MCSE
9 4 (1.69%) DBS Check
10 3 (1.27%) A+ Certification
10 3 (1.27%) DV Cleared
10 3 (1.27%) HND
11 1 (0.42%) AWS Certification
11 1 (0.42%) CCDP
11 1 (0.42%) CCNP
11 1 (0.42%) HNC
11 1 (0.42%) Network+ Certification
11 1 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 39 (16.53%) SLA
2 1 (0.42%) ISO 9000
2 1 (0.42%) PCI DSS
System Software
1 138 (58.47%) Active Directory
2 43 (18.22%) Hyper-V
2 43 (18.22%) VMware Infrastructure
3 9 (3.81%) Virtual Machines
4 8 (3.39%) Citrix Hypervisor
5 7 (2.97%) vSphere
5 7 (2.97%) XenApp
6 5 (2.12%) Terminal Server
6 5 (2.12%) Terminal Services
6 5 (2.12%) VMware ESXi
6 5 (2.12%) XenDesktop
7 4 (1.69%) BitLocker
7 4 (1.69%) Virtual Servers
7 4 (1.69%) VMware Server
8 3 (1.27%) KVM
Systems Management
1 25 (10.59%) SCCM
2 16 (6.78%) Microsoft Intune
3 9 (3.81%) SCVMM
4 5 (2.12%) SCOM
5 4 (1.69%) vCenter Server
6 3 (1.27%) AirWatch
6 3 (1.27%) Hadoop YARN
7 2 (0.85%) XenMobile
8 1 (0.42%) FortiGate
8 1 (0.42%) Microsoft Clustering
Vendors
1 115 (48.73%) Microsoft
2 79 (33.47%) VMware
3 39 (16.53%) Cisco
4 38 (16.10%) Citrix
5 14 (5.93%) Veeam
6 9 (3.81%) Dell
7 8 (3.39%) Apple
8 6 (2.54%) HP
8 6 (2.54%) ServiceNow
9 5 (2.12%) Juniper
9 5 (2.12%) Sophos
10 4 (1.69%) Bloomberg
10 4 (1.69%) ConnectWise
10 4 (1.69%) Draytek
10 4 (1.69%) Fortinet
10 4 (1.69%) Remedy
11 3 (1.27%) McAfee
11 3 (1.27%) SolarWinds
11 3 (1.27%) SonicWALL
11 3 (1.27%) Symantec