Technical Support Jobs with Work from Home Options

Technical Support
UK > Work from Home

The median Technical Support salary in Work from Home is £33,250 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 399 497 628
Rank change year-on-year +98 +131 -164
Permanent jobs requiring a Technical Support 199 168 215
As % of all permanent jobs with a WFH option 0.59% 0.41% 0.31%
As % of the Job Titles category 0.61% 0.42% 0.32%
Number of salaries quoted 178 110 174
10th Percentile £24,925 £26,248 £24,325
25th Percentile £29,500 £31,266 £26,063
Median annual salary (50th Percentile) £33,250 £38,570 £37,250
Median % change year-on-year -13.79% +3.54% +0.68%
75th Percentile £46,250 £47,500 £48,750
90th Percentile £55,696 £52,500 £62,850
UK median annual salary £33,500 £37,500 £32,500
% change year-on-year -10.67% +15.38% +4.00%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,404 39,812 66,667
% of permanent jobs with a recognized job title 95.96% 95.99% 97.40%
Number of salaries quoted 24,887 28,282 41,688
10th Percentile £33,127 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Technical Support in the job title as a proportion of all IT jobs advertised.

Technical Support trend for jobs with a WFH option

Technical Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Technical Support.

Technical Support salary trend for jobs with a WFH option

Technical Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Technical Support over the 6 months to 9 May 2024.

Technical Support salary histogram for jobs with a WFH option

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 9 May 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Technical Support in the job title.

1 73 (36.68%) Windows
2 67 (33.67%) Customer Service
3 57 (28.64%) Social Skills
4 56 (28.14%) Microsoft
5 55 (27.64%) Active Directory
6 45 (22.61%) Microsoft 365
7 41 (20.60%) SQL Server
8 39 (19.60%) Azure
9 37 (18.59%) SQL
10 33 (16.58%) Windows Server
11 31 (15.58%) ITIL
11 31 (15.58%) CRM
12 30 (15.08%) Degree
12 30 (15.08%) Problem-Solving
13 29 (14.57%) SharePoint
14 28 (14.07%) Entra ID
15 22 (11.06%) Firewall
16 21 (10.55%) Dynamics CRM
17 19 (9.55%) PL/SQL
18 18 (9.05%) Microsoft Office
18 18 (9.05%) Change Management
18 18 (9.05%) French Language
18 18 (9.05%) Hyper-V
19 17 (8.54%) German Language
19 17 (8.54%) SQL Server Integration Services
19 17 (8.54%) Requirements Analysis
19 17 (8.54%) VMware
19 17 (8.54%) T-SQL
19 17 (8.54%) Microsoft Exchange
19 17 (8.54%) ETL

Technical Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (14.57%) SharePoint
2 17 (8.54%) Microsoft Exchange
3 1 (0.50%) SharePoint 2013
Applications
1 18 (9.05%) Microsoft Office
2 5 (2.51%) Microsoft Excel
3 3 (1.51%) MS Visio
3 3 (1.51%) Trello
4 1 (0.50%) Microsoft PowerPoint
Business Applications
1 21 (10.55%) Dynamics CRM
2 12 (6.03%) NEC Housing
3 2 (1.01%) Oracle Receivables
Cloud Services
1 45 (22.61%) Microsoft 365
2 39 (19.60%) Azure
3 28 (14.07%) Entra ID
4 9 (4.52%) OneDrive
4 9 (4.52%) Power Platform
5 6 (3.02%) Dynamics 365
6 5 (2.51%) AWS
7 4 (2.01%) SaaS
8 3 (1.51%) Power Automate
9 2 (1.01%) GCP
9 2 (1.01%) Snowflake
10 1 (0.50%) Azure Sentinel
10 1 (0.50%) Mimecast
Communications & Networking
1 22 (11.06%) Firewall
2 17 (8.54%) VoIP
3 13 (6.53%) TCP/IP
4 11 (5.53%) WAN
5 10 (5.03%) Wireless
6 8 (4.02%) VLAN
7 7 (3.52%) 4G
7 7 (3.52%) Internet
8 6 (3.02%) 3G
8 6 (3.02%) DHCP
8 6 (3.02%) DNS
8 6 (3.02%) HTTP
8 6 (3.02%) LTE
8 6 (3.02%) VSAT
9 5 (2.51%) Remote Desktop
10 4 (2.01%) iSCSI
10 4 (2.01%) SAN
11 3 (1.51%) IPv6
11 3 (1.51%) RIP
11 3 (1.51%) SNMP
Database & Business Intelligence
1 41 (20.60%) SQL Server
2 17 (8.54%) SQL Server Integration Services
3 8 (4.02%) Power BI
4 6 (3.02%) Relational Database
5 4 (2.01%) BusinessObjects
5 4 (2.01%) QlikView
6 3 (1.51%) GIS
7 1 (0.50%) Azure SQL Database
7 1 (0.50%) Crystal Reports
7 1 (0.50%) Microsoft Analysis Services
7 1 (0.50%) Power Query
7 1 (0.50%) SQL Server Analysis Services
7 1 (0.50%) SQL Server Reporting Services
Development Applications
1 5 (2.51%) JIRA
2 3 (1.51%) GCC
3 2 (1.01%) PowerBuilder
General
1 57 (28.64%) Social Skills
2 18 (9.05%) French Language
3 17 (8.54%) German Language
4 14 (7.04%) Finance
4 14 (7.04%) Retail
4 14 (7.04%) Telecoms
5 11 (5.53%) Analytical Skills
6 10 (5.03%) Organisational Skills
7 9 (4.52%) Public Sector
8 6 (3.02%) Italian Language
8 6 (3.02%) Military
9 5 (2.51%) Legal
10 4 (2.01%) Billing
10 4 (2.01%) Documentation Skills
10 4 (2.01%) Inclusion and Diversity
10 4 (2.01%) Spanish Language
11 3 (1.51%) Electronics
11 3 (1.51%) Law
11 3 (1.51%) Marketing
12 2 (1.01%) Manufacturing
Libraries, Frameworks & Software Standards
1 10 (5.03%) HTML
2 8 (4.02%) .NET
3 6 (3.02%) CSS
3 6 (3.02%) REST
4 3 (1.51%) ASP.NET
4 3 (1.51%) EDI
4 3 (1.51%) JSON
4 3 (1.51%) Lightning Web Components
4 3 (1.51%) XML
5 2 (1.01%) Web Services
6 1 (0.50%) BREW
Miscellaneous
1 10 (5.03%) Self-Motivation
2 9 (4.52%) Management Information System
3 8 (4.02%) Housing Association
3 8 (4.02%) Social Media
4 6 (3.02%) Foreign Exchange (FX)
5 5 (2.51%) Low-Code
6 4 (2.01%) iPhone
6 4 (2.01%) Onboarding
7 3 (1.51%) Smart City
8 2 (1.01%) Client/Server
8 2 (1.01%) Data Centre
9 1 (0.50%) Blackberry
9 1 (0.50%) Data Structures
Operating Systems
1 73 (36.68%) Windows
2 33 (16.58%) Windows Server
3 12 (6.03%) Windows 10
4 9 (4.52%) Windows Server 2012
5 6 (3.02%) Linux
6 2 (1.01%) VMS
6 2 (1.01%) Windows Server 2016
6 2 (1.01%) Windows Server 2019
7 1 (0.50%) Android
7 1 (0.50%) Apple iOS
7 1 (0.50%) Mac OS
Processes & Methodologies
1 67 (33.67%) Customer Service
2 31 (15.58%) CRM
2 31 (15.58%) ITIL
3 30 (15.08%) Problem-Solving
4 18 (9.05%) Change Management
5 17 (8.54%) ETL
5 17 (8.54%) Requirements Analysis
6 15 (7.54%) Disaster Recovery
7 12 (6.03%) Incident Management
8 11 (5.53%) Data Security
9 10 (5.03%) Cybersecurity
10 9 (4.52%) Business Intelligence
10 9 (4.52%) Continuous Improvement
10 9 (4.52%) Knowledge Transfer
10 9 (4.52%) PRINCE2
11 8 (4.02%) Antivirus Management
11 8 (4.02%) Change Advisory Board
11 8 (4.02%) Risk Register
11 8 (4.02%) Root Cause Analysis
11 8 (4.02%) Task Automation
Programming Languages
1 37 (18.59%) SQL
2 19 (9.55%) PL/SQL
3 17 (8.54%) T-SQL
4 8 (4.02%) C#
5 3 (1.51%) Apex Code
5 3 (1.51%) JavaScript
6 2 (1.01%) VB.NET
7 1 (0.50%) PowerShell
7 1 (0.50%) Python
Qualifications
1 30 (15.08%) Degree
2 9 (4.52%) PRINCE2 Practitioner
3 7 (3.52%) Azure Certification
4 6 (3.02%) GCSC
5 3 (1.51%) MCT
6 2 (1.01%) CESG Certified Professional
6 2 (1.01%) Citrix Certification
6 2 (1.01%) MCITP
6 2 (1.01%) Microsoft Certification
6 2 (1.01%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (8.04%) SLA
2 7 (3.52%) QA
3 3 (1.51%) Accessibility
4 2 (1.01%) Cyber Essentials
5 1 (0.50%) GDPR
System Software
1 55 (27.64%) Active Directory
2 18 (9.05%) Hyper-V
3 13 (6.53%) VMware Infrastructure
4 9 (4.52%) Virtual Desktop
5 4 (2.01%) NFS
6 2 (1.01%) Virtual Machines
6 2 (1.01%) vSphere
6 2 (1.01%) XenApp
6 2 (1.01%) XenDesktop
Systems Management
1 14 (7.04%) Microsoft Intune
2 1 (0.50%) Jamf Pro
Vendors
1 56 (28.14%) Microsoft
2 17 (8.54%) VMware
3 12 (6.03%) NEC
4 11 (5.53%) Cisco
5 6 (3.02%) HP
5 6 (3.02%) Oracle
6 4 (2.01%) Citrix
6 4 (2.01%) Cognos
6 4 (2.01%) ConnectWise
6 4 (2.01%) Salesforce
6 4 (2.01%) Siemens
7 3 (1.51%) Ciena
7 3 (1.51%) UiPath
8 2 (1.01%) Alteryx
8 2 (1.01%) Apple
8 2 (1.01%) Atlassian
8 2 (1.01%) Cyberscience
8 2 (1.01%) Google
8 2 (1.01%) MuleSoft
9 1 (0.50%) IFS