Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £200 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 186 227 224
Rank change year-on-year +41 -3 +50
Contract jobs requiring a Service Analyst 534 690 1,118
As % of all contract jobs advertised in the UK 1.24% 1.19% 1.28%
As % of the Job Titles category 1.34% 1.26% 1.34%
Number of daily rates quoted 237 421 670
10th Percentile £134 £128 £120
25th Percentile £156 £160 £150
Median daily rate (50th Percentile) £200 £225 £200
Median % change year-on-year -11.11% +12.50% +33.33%
75th Percentile £358 £420 £448
90th Percentile £550 £538 £563
UK excluding London median daily rate £175 £179 £163
% change year-on-year -2.23% +10.15% +31.31%
Number of hourly rates quoted 203 128 213
10th Percentile £12.86 £12.59 £11.15
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £15.50 £14.50
Median % change year-on-year -4.26% +6.90% +3.65%
75th Percentile £19.63 £18.75 £17.50
90th Percentile £21.46 £20.56 £20.71
UK excluding London median hourly rate £14.80 £15.50 £14.50
% change year-on-year -4.52% +6.90% +5.53%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,895 54,705 83,445
% of contract IT jobs with a recognized job title 92.77% 94.63% 95.43%
Number of daily rates quoted 25,959 38,196 58,620
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,532 2,041
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.43 £20.00
% change year-on-year -5.73% +112.16% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 11 May 2024.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 11 May 2024.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +38 491 £200 -11.11% 121
UK excluding London +22 377 £175 -2.23% 113
East of England +14 140 £158 -10.00% 22
London +2 131 £325 +18.18% 20
Work from Home +24 125 £193 -3.75% 34
South West +52 75 £275 +61.76% 11
North of England +24 69 £150 -29.41% 27
North West +20 42 £200 - 12
South East -2 41 £170 -19.05% 21
Midlands -7 33 £155 +8.77% 24
Yorkshire +7 27 £145 -44.76% 11
West Midlands -10 18 £150 -16.67% 14
Scotland +6 17 £180 +9.09% 7
East Midlands +8 15 £160 +31.15% 10
Wales +14 3 - - 4
Northern Ireland +2 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 246 (46.07%) Customer Service
2 179 (33.52%) ITIL
3 156 (29.21%) Windows
4 155 (29.03%) Microsoft
5 146 (27.34%) Social Skills
6 143 (26.78%) Microsoft 365
7 140 (26.22%) Problem-Solving
8 132 (24.72%) Active Directory
9 129 (24.16%) Security Cleared
10 125 (23.41%) Incident Management
11 105 (19.66%) ServiceNow
12 102 (19.10%) SC Cleared
12 102 (19.10%) Finance
13 86 (16.10%) Windows 10
14 85 (15.92%) SLA
15 84 (15.73%) Microsoft Office
16 77 (14.42%) Service Management
17 72 (13.48%) ITSM
18 63 (11.80%) Service Delivery
18 63 (11.80%) Microsoft Excel
18 63 (11.80%) Citrix
19 56 (10.49%) Public Sector
19 56 (10.49%) Analytical Skills
20 55 (10.30%) Banking
21 53 (9.93%) Microsoft PowerPoint
22 50 (9.36%) Microsoft Certification
23 44 (8.24%) A+ Certification
24 43 (8.05%) Wi-Fi
24 43 (8.05%) Mathematics
25 41 (7.68%) MCSA

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (6.93%) Microsoft Exchange
2 20 (3.75%) SharePoint
3 7 (1.31%) Confluence
4 5 (0.94%) SharePoint Server
5 1 (0.19%) Apache
5 1 (0.19%) Apache Spark
5 1 (0.19%) JBoss
5 1 (0.19%) nginx
5 1 (0.19%) SAS
5 1 (0.19%) Skype for Business
5 1 (0.19%) Tomcat
Applications
1 84 (15.73%) Microsoft Office
2 63 (11.80%) Microsoft Excel
3 53 (9.93%) Microsoft PowerPoint
4 6 (1.12%) MS Visio
5 1 (0.19%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 5 (0.94%) Remedy ITSM
2 1 (0.19%) SAP MM
2 1 (0.19%) Temenos T24
Cloud Services
1 143 (26.78%) Microsoft 365
2 29 (5.43%) Azure
3 13 (2.43%) Power Platform
4 12 (2.25%) Entra ID
5 6 (1.12%) OneDrive
5 6 (1.12%) WhatsApp
6 5 (0.94%) AWS
6 5 (0.94%) Azure Stack
7 4 (0.75%) IBM Blueworks
7 4 (0.75%) Lucidchart
8 3 (0.56%) Google Workspace
8 3 (0.56%) Slack
9 2 (0.37%) Cloud Computing
9 2 (0.37%) Mimecast
9 2 (0.37%) SaaS
10 1 (0.19%) Asana
10 1 (0.19%) Collibra
10 1 (0.19%) Dynamics 365
10 1 (0.19%) Power Automate
10 1 (0.19%) Zapier
Communications & Networking
1 43 (8.05%) Wi-Fi
2 20 (3.75%) VPN
3 14 (2.62%) Firewall
3 14 (2.62%) Wireless
4 10 (1.87%) DNS
5 9 (1.69%) DHCP
6 5 (0.94%) BGP
6 5 (0.94%) Internet
6 5 (0.94%) WAN
7 4 (0.75%) LAN
7 4 (0.75%) TCP/IP
8 3 (0.56%) Remote Desktop
8 3 (0.56%) Structured Cabling
9 2 (0.37%) VoIP
10 1 (0.19%) Broadband
10 1 (0.19%) Cisco IOS
10 1 (0.19%) MPLS
10 1 (0.19%) Skype
10 1 (0.19%) Unified Communications
Database & Business Intelligence
1 13 (2.43%) Power BI
2 3 (0.56%) Oracle Reports
3 2 (0.37%) Relational Database
3 2 (0.37%) SQL Server
4 1 (0.19%) Data Warehouse
4 1 (0.19%) Hadoop
4 1 (0.19%) PostgreSQL
4 1 (0.19%) RDBMS
4 1 (0.19%) SAS Enterprise Guide
4 1 (0.19%) Tableau
Development Applications
1 11 (2.06%) JIRA
2 1 (0.19%) GitLab
General
1 146 (27.34%) Social Skills
2 102 (19.10%) Finance
3 56 (10.49%) Analytical Skills
3 56 (10.49%) Public Sector
4 55 (10.30%) Banking
5 40 (7.49%) Retail
6 14 (2.62%) Legal
6 14 (2.62%) Organisational Skills
7 10 (1.87%) Financial Institution
8 6 (1.12%) Advertising
8 6 (1.12%) Telecoms
9 4 (0.75%) Documentation Skills
9 4 (0.75%) Manufacturing
10 3 (0.56%) Aerospace
10 3 (0.56%) Inclusion and Diversity
11 2 (0.37%) Automotive
11 2 (0.37%) Back Office
11 2 (0.37%) Front Office
11 2 (0.37%) Law
11 2 (0.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.19%) IBM Integration Bus
1 1 (0.19%) Middleware
1 1 (0.19%) SAP PI
Miscellaneous
1 34 (6.37%) Management Information System
2 18 (3.37%) NHS
3 9 (1.69%) Analytical Mindset
3 9 (1.69%) Hedge funds
4 6 (1.12%) CMDB
4 6 (1.12%) iPhone
4 6 (1.12%) Onboarding
4 6 (1.12%) Self-Motivation
5 5 (0.94%) iPad
5 5 (0.94%) Private Cloud
5 5 (0.94%) Video Conferencing
6 4 (0.75%) Product Ownership
7 3 (0.56%) BYOD
7 3 (0.56%) Derivative
8 2 (0.37%) Legacy Systems
8 2 (0.37%) Smartphone
8 2 (0.37%) SWIFT Messaging Network
9 1 (0.19%) Biopharmaceutical
9 1 (0.19%) Enterprise Software
9 1 (0.19%) Operational Technology
Operating Systems
1 156 (29.21%) Windows
2 86 (16.10%) Windows 10
3 14 (2.62%) Windows 7
4 9 (1.69%) Apple iOS
4 9 (1.69%) Windows Server
5 8 (1.50%) Android
6 7 (1.31%) Linux
7 6 (1.12%) Unix
8 5 (0.94%) Mac OS
9 3 (0.56%) Windows Server 2008
9 3 (0.56%) Windows Server 2012
10 2 (0.37%) Windows Server 2016
10 2 (0.37%) Windows Server 2019
11 1 (0.19%) Mac OS X
11 1 (0.19%) Red Hat Enterprise Linux
11 1 (0.19%) VMS
11 1 (0.19%) Windows Server 2003
11 1 (0.19%) Windows XP
Processes & Methodologies
1 246 (46.07%) Customer Service
2 179 (33.52%) ITIL
3 140 (26.22%) Problem-Solving
4 125 (23.41%) Incident Management
5 77 (14.42%) Service Management
6 72 (13.48%) ITSM
7 63 (11.80%) Service Delivery
8 43 (8.05%) Mathematics
9 35 (6.55%) Change Management
10 28 (5.24%) Problem Management
11 20 (3.75%) Line Management
12 19 (3.56%) Asset Management
12 19 (3.56%) Continuous Improvement
13 18 (3.37%) Migration
14 16 (3.00%) GAP Analysis
15 15 (2.81%) Time Management
16 14 (2.62%) Decision-Making
16 14 (2.62%) User Stories
17 13 (2.43%) Agile
17 13 (2.43%) Stakeholder Management
Programming Languages
1 6 (1.12%) SQL
2 4 (0.75%) Python
3 2 (0.37%) Bash
3 2 (0.37%) PowerShell
4 1 (0.19%) Google Apps Script
4 1 (0.19%) Scala
4 1 (0.19%) Shell Script
Qualifications
1 129 (24.16%) Security Cleared
2 102 (19.10%) SC Cleared
3 50 (9.36%) Microsoft Certification
4 44 (8.24%) A+ Certification
5 41 (7.68%) MCSA
6 38 (7.12%) Degree
7 36 (6.74%) DV Cleared
7 36 (6.74%) MCP
8 10 (1.87%) CCNA
8 10 (1.87%) Cisco Certification
8 10 (1.87%) ITIL Certification
9 7 (1.31%) ITIL Foundation Certificate
10 6 (1.12%) BPSS Clearance
11 5 (0.94%) Computer Science Degree
12 3 (0.56%) ECDL
12 3 (0.56%) MCSE
13 2 (0.37%) CISA
13 2 (0.37%) CISM
13 2 (0.37%) CISSP
13 2 (0.37%) MOS
Quality Assurance & Compliance
1 85 (15.92%) SLA
2 15 (2.81%) Disclosure Scotland
3 9 (1.69%) QA
4 6 (1.12%) Data Quality
5 5 (0.94%) Government Security Classifications
5 5 (0.94%) PMO
6 3 (0.56%) ISO/IEC 27001
7 2 (0.37%) EMIR
7 2 (0.37%) ISO 9001
7 2 (0.37%) ISO/IEC 20000
7 2 (0.37%) MiFID
8 1 (0.19%) GDPR
8 1 (0.19%) ISO 22301
System Software
1 132 (24.72%) Active Directory
2 5 (0.94%) BitLocker
3 3 (0.56%) Virtual Desktop
4 2 (0.37%) Terminal Services
4 2 (0.37%) VMware Infrastructure
5 1 (0.19%) vSphere
Systems Management
1 22 (4.12%) SCCM
2 12 (2.25%) Microsoft Intune
3 5 (0.94%) IBM BigFix
3 5 (0.94%) Tivoli
4 2 (0.37%) Jamf Pro
5 1 (0.19%) Single Sign-On
Vendors
1 155 (29.03%) Microsoft
2 105 (19.66%) ServiceNow
3 63 (11.80%) Citrix
4 12 (2.25%) Sun
5 8 (1.50%) Remedy
6 7 (1.31%) Apple
6 7 (1.31%) Oracle
7 5 (0.94%) Atlassian
7 5 (0.94%) Cisco
8 4 (0.75%) NetApp
9 3 (0.56%) BMC
9 3 (0.56%) Kofax
9 3 (0.56%) Mitel
9 3 (0.56%) SAP
10 2 (0.37%) Dell
10 2 (0.37%) Google
10 2 (0.37%) HP
10 2 (0.37%) McAfee
10 2 (0.37%) MobileIron
10 2 (0.37%) VMware