3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 469 705 779
Rank change year-on-year +236 +74 -249
Permanent jobs requiring a 3rd Line Support 418 247 381
As % of all permanent jobs advertised in England 0.49% 0.27% 0.29%
As % of the Job Titles category 0.52% 0.29% 0.30%
Number of salaries quoted 391 235 362
10th Percentile £31,250 £33,000 £31,250
25th Percentile £34,000 £36,125 £34,063
Median annual salary (50th Percentile) £40,000 £41,750 £40,000
Median % change year-on-year -4.19% +4.38% -
75th Percentile £45,000 £48,750 £50,000
90th Percentile £53,750 £55,000 £57,500
UK median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,507 84,319 127,438
% of permanent jobs with a recognized job title 94.47% 91.51% 96.09%
Number of salaries quoted 60,203 53,445 75,746
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,799 £82,500 £80,000
90th Percentile £90,761 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 5 May 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +119 167 £37,500 -6.25% 21
North of England +50 73 £37,500 -11.76% 17
Midlands +61 67 £40,000 +9.59% 8
London +114 49 £60,000 +33.33% 11
West Midlands +58 49 £37,500 +2.74% 6
South West +2 37 £42,500 +13.33% 5
Yorkshire +90 33 £40,000 -11.11% 5
East of England +28 25 £42,500 +7.59% 4
North East +14 25 £32,500 -5.11% 5
East Midlands -5 18 £47,500 +16.56% 2
North West -8 15 £38,750 -8.82% 7
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 5 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 245 (58.61%) Windows
2 236 (56.46%) Microsoft
3 232 (55.50%) Microsoft 365
4 203 (48.56%) Azure
5 197 (47.13%) Active Directory
6 172 (41.15%) Firewall
7 164 (39.23%) VMware
8 155 (37.08%) Windows Server
9 135 (32.30%) VMware Infrastructure
10 130 (31.10%) Hyper-V
11 129 (30.86%) Microsoft Exchange
12 117 (27.99%) Social Skills
13 109 (26.08%) ITIL
14 93 (22.25%) SharePoint
15 92 (22.01%) Citrix
16 86 (20.57%) Microsoft Intune
17 83 (19.86%) SQL Server
18 81 (19.38%) DNS
19 77 (18.42%) SQL
20 73 (17.46%) Veeam
21 68 (16.27%) Cisco
22 64 (15.31%) DHCP
23 63 (15.07%) Microsoft Certification
24 61 (14.59%) WAN
24 61 (14.59%) Problem-Solving
25 58 (13.88%) SAN
26 57 (13.64%) Degree
27 51 (12.20%) LAN
28 50 (11.96%) PowerShell
28 50 (11.96%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (30.86%) Microsoft Exchange
2 93 (22.25%) SharePoint
3 9 (2.15%) IIS
4 6 (1.44%) Exchange Server 2000
4 6 (1.44%) Exchange Server 2010
5 5 (1.20%) Exchange Server 2007
6 4 (0.96%) Exchange Server 2013
7 2 (0.48%) WordPress
Applications
1 39 (9.33%) Microsoft Office
2 19 (4.55%) Microsoft Excel
3 1 (0.24%) MS Visio
Business Applications
1 7 (1.67%) Fidessa
2 2 (0.48%) Dynamics CRM
3 1 (0.24%) NEC Housing
Cloud Services
1 232 (55.50%) Microsoft 365
2 203 (48.56%) Azure
3 44 (10.53%) Entra ID
4 25 (5.98%) OneDrive
5 21 (5.02%) AWS
6 15 (3.59%) IaaS
6 15 (3.59%) SaaS
7 11 (2.63%) Azure Sentinel
7 11 (2.63%) PaaS
7 11 (2.63%) Power Platform
8 10 (2.39%) Google Workspace
9 9 (2.15%) Mimecast
10 8 (1.91%) Azure Cosmos DB
10 8 (1.91%) Azure Monitor
11 5 (1.20%) Azure Stack
12 4 (0.96%) Nutanix
13 3 (0.72%) GCP
14 2 (0.48%) Amazon S3
14 2 (0.48%) OpenDNS
14 2 (0.48%) WhatsApp
Communications & Networking
1 172 (41.15%) Firewall
2 81 (19.38%) DNS
3 64 (15.31%) DHCP
4 61 (14.59%) WAN
5 58 (13.88%) SAN
6 51 (12.20%) LAN
7 46 (11.00%) VPN
8 45 (10.77%) TCP/IP
9 40 (9.57%) Wi-Fi
10 31 (7.42%) VLAN
11 29 (6.94%) Wireless
12 18 (4.31%) Remote Desktop
13 17 (4.07%) VoIP
14 15 (3.59%) WLAN
15 14 (3.35%) SD-WAN
16 13 (3.11%) IPsec
16 13 (3.11%) OSPF
17 12 (2.87%) FTP
18 11 (2.63%) BGP
18 11 (2.63%) HSRP
Database & Business Intelligence
1 83 (19.86%) SQL Server
2 33 (7.89%) Amazon RDS
3 2 (0.48%) MariaDB
3 2 (0.48%) MySQL
3 2 (0.48%) Power BI
3 2 (0.48%) SQL Server Integration Services
4 1 (0.24%) SQLPlus
Development Applications
1 2 (0.48%) Hudson
1 2 (0.48%) JIRA
2 1 (0.24%) MSI
General
1 117 (27.99%) Social Skills
2 35 (8.37%) Analytical Skills
3 22 (5.26%) Finance
3 22 (5.26%) Law
4 21 (5.02%) Organisational Skills
5 19 (4.55%) Documentation Skills
6 14 (3.35%) Banking
7 11 (2.63%) Inclusion and Diversity
7 11 (2.63%) Telecoms
8 9 (2.15%) Games
9 7 (1.67%) Legal
9 7 (1.67%) Public Sector
10 4 (0.96%) Pharmaceutical
11 3 (0.72%) Manufacturing
11 3 (0.72%) Retail
12 1 (0.24%) Electronics
12 1 (0.24%) Marketing
12 1 (0.24%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.15%) 802.1X
2 7 (1.67%) FIX Protocol
3 2 (0.48%) LAMP
3 2 (0.48%) SAML
3 2 (0.48%) V-Ray
Miscellaneous
1 35 (8.37%) Driving Licence
2 29 (6.94%) Replication
3 23 (5.50%) Enterprise Storage
4 18 (4.31%) Self-Motivation
5 16 (3.83%) Client/Server
6 15 (3.59%) Management Information System
7 12 (2.87%) Clustering
8 9 (2.15%) Data Centre
9 7 (1.67%) Eurex
9 7 (1.67%) iPad
10 6 (1.44%) Security Operations Centre
11 5 (1.20%) Low-Code
12 4 (0.96%) Private Cloud
12 4 (0.96%) Video Conferencing
13 2 (0.48%) Housing Association
13 2 (0.48%) Hybrid Cloud
13 2 (0.48%) PKI
13 2 (0.48%) Team-Oriented Environment
14 1 (0.24%) Life Science
14 1 (0.24%) Smartphone
Operating Systems
1 245 (58.61%) Windows
2 155 (37.08%) Windows Server
3 50 (11.96%) Windows 10
4 33 (7.89%) Linux
5 31 (7.42%) Windows Server 2016
6 22 (5.26%) Windows 7
6 22 (5.26%) Windows 8
7 18 (4.31%) Windows Server 2012
8 16 (3.83%) Windows Server 2019
9 9 (2.15%) Ubuntu
10 8 (1.91%) Unix
11 7 (1.67%) CentOS
11 7 (1.67%) Mac OS
11 7 (1.67%) Solaris
12 5 (1.20%) Android
12 5 (1.20%) Apple iOS
12 5 (1.20%) Windows Server 2008
13 4 (0.96%) Mac OS X
13 4 (0.96%) Windows XP
14 2 (0.48%) Debian
Processes & Methodologies
1 109 (26.08%) ITIL
2 61 (14.59%) Problem-Solving
3 44 (10.53%) Customer Service
4 42 (10.05%) Infrastructure Engineering
5 41 (9.81%) Incident Management
6 34 (8.13%) Cybersecurity
7 24 (5.74%) Migration
8 23 (5.50%) Mentoring
9 21 (5.02%) Remote Monitoring and Management
9 21 (5.02%) Service Management
10 19 (4.55%) Root Cause Analysis
11 18 (4.31%) Change Management
12 17 (4.07%) Change Control
12 17 (4.07%) Desktop Virtualisation
13 16 (3.83%) Project Management
14 15 (3.59%) Proactive Maintenance
14 15 (3.59%) Problem Management
14 15 (3.59%) Project Delivery
15 14 (3.35%) Multi-Factor Authentication
15 14 (3.35%) Proactive Monitoring
Programming Languages
1 77 (18.42%) SQL
2 50 (11.96%) PowerShell
3 7 (1.67%) Bash
3 7 (1.67%) JavaScript
3 7 (1.67%) Perl
3 7 (1.67%) Python
3 7 (1.67%) Ruby
4 2 (0.48%) C#
4 2 (0.48%) T-SQL
5 1 (0.24%) PL/SQL
Qualifications
1 63 (15.07%) Microsoft Certification
2 57 (13.64%) Degree
3 44 (10.53%) Cisco Certification
4 33 (7.89%) Azure Certification
5 29 (6.94%) Security Cleared
6 27 (6.46%) MCSE
7 25 (5.98%) CCNP
8 23 (5.50%) CCNA
9 21 (5.02%) SC Cleared
10 11 (2.63%) MCSA
11 10 (2.39%) MCP
12 8 (1.91%) VMware Certified Professional (VCP)
13 7 (1.67%) DBS Check
13 7 (1.67%) ITIL Foundation Certificate
14 5 (1.20%) Network+ Certification
15 2 (0.48%) A+ Certification
15 2 (0.48%) CompTIA Security+
15 2 (0.48%) Computer Science Degree
15 2 (0.48%) DV Cleared
16 1 (0.24%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.67%) SLA
2 5 (1.20%) QA
3 4 (0.96%) GDPR
3 4 (0.96%) ISO/IEC 27001
4 3 (0.72%) Cyber Essentials
5 2 (0.48%) NIST
5 2 (0.48%) PCI DSS
6 1 (0.24%) Cyber Essentials PLUS
6 1 (0.24%) GxP
System Software
1 197 (47.13%) Active Directory
2 135 (32.30%) VMware Infrastructure
3 130 (31.10%) Hyper-V
4 23 (5.50%) XenApp
5 21 (5.02%) VMware ESXi
5 21 (5.02%) XenDesktop
6 18 (4.31%) VirtualBox
7 15 (3.59%) vSphere
8 14 (3.35%) Terminal Services
8 14 (3.35%) Virtual Desktop
9 12 (2.87%) Virtual Machines
10 7 (1.67%) Firmware
11 4 (0.96%) Citrix Hypervisor
12 2 (0.48%) Docker
12 2 (0.48%) pfSense
12 2 (0.48%) Virtual Servers
12 2 (0.48%) VMware Server
13 1 (0.24%) NFS
13 1 (0.24%) Xen
Systems Management
1 86 (20.57%) Microsoft Intune
2 32 (7.66%) SCCM
3 11 (2.63%) SCOM
4 9 (2.15%) Microsoft Clustering
5 7 (1.67%) NetBackup
5 7 (1.67%) Terraform
6 6 (1.44%) Active Directory Federation Services
6 6 (1.44%) Autotask
6 6 (1.44%) Jamf Pro
7 3 (0.72%) FortiGate
7 3 (0.72%) vCenter Server
7 3 (0.72%) ZENworks
8 2 (0.48%) Backup Exec
8 2 (0.48%) Dell DRAC
8 2 (0.48%) Microsoft Data Protection Manager
8 2 (0.48%) SCDPM
8 2 (0.48%) Single Sign-On
8 2 (0.48%) WSUS
9 1 (0.24%) Failover Clustering
9 1 (0.24%) vRealize
Vendors
1 236 (56.46%) Microsoft
2 164 (39.23%) VMware
3 92 (22.01%) Citrix
4 73 (17.46%) Veeam
5 68 (16.27%) Cisco
6 33 (7.89%) HP
7 25 (5.98%) Sophos
8 18 (4.31%) Datto
8 18 (4.31%) Dell
9 14 (3.35%) Juniper
9 14 (3.35%) WatchGuard
10 12 (2.87%) Meraki
11 11 (2.63%) Draytek
12 9 (2.15%) SolarWinds
13 8 (1.91%) F5
14 7 (1.67%) Acronis
14 7 (1.67%) ConnectWise
14 7 (1.67%) CQG
14 7 (1.67%) McAfee
14 7 (1.67%) Trayport