IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 440 548 683
Rank change year-on-year +108 +135 -88
Permanent jobs requiring an IT Support Analyst 450 405 527
As % of all permanent jobs advertised in England 0.52% 0.45% 0.40%
As % of the Job Titles category 0.55% 0.49% 0.41%
Number of salaries quoted 387 356 488
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,250 £24,188
Median annual salary (50th Percentile) £31,500 £31,000 £28,750
Median % change year-on-year +1.61% +7.83% +1.18%
75th Percentile £38,375 £37,250 £35,000
90th Percentile £47,500 £42,500 £47,150
UK median annual salary £31,500 £30,000 £28,500
% change year-on-year +5.00% +5.26% +1.79%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,157 82,189 127,880
% of permanent jobs with a recognized job title 94.48% 91.48% 96.07%
Number of salaries quoted 60,579 52,238 74,819
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 11 May 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +77 113 £36,000 -1.37% 23
South East +56 110 £32,500 +9.77% 9
North of England +52 76 £29,250 +14.71% 8
Midlands +27 76 £27,000 -1.82% 15
Yorkshire +108 42 £30,500 +5.17% 4
West Midlands +25 40 £28,500 +3.64% 9
East of England +33 39 £28,750 +4.55% 2
South West -39 37 £26,500 -7.83% 10
East Midlands +2 36 £26,250 -4.55% 6
North West -9 31 £28,000 +12.00% 4
North East -3 3 - -
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 231 (51.33%) Windows
2 226 (50.22%) Microsoft 365
3 218 (48.44%) Microsoft
4 206 (45.78%) Active Directory
5 140 (31.11%) Social Skills
6 118 (26.22%) Customer Service
7 115 (25.56%) Windows 10
8 113 (25.11%) ITIL
8 113 (25.11%) Azure
9 95 (21.11%) Microsoft Office
10 91 (20.22%) Microsoft Exchange
11 86 (19.11%) Problem-Solving
12 66 (14.67%) Windows Server
13 56 (12.44%) Finance
14 55 (12.22%) SCCM
15 54 (12.00%) Entra ID
16 51 (11.33%) VPN
17 49 (10.89%) Change Management
18 46 (10.22%) Service Delivery
19 42 (9.33%) ITSM
20 41 (9.11%) Service Management
20 41 (9.11%) Law
20 41 (9.11%) DHCP
20 41 (9.11%) Degree
20 41 (9.11%) Analytical Skills
21 40 (8.89%) Agile
21 40 (8.89%) DNS
22 38 (8.44%) WAN
23 37 (8.22%) Legal
24 36 (8.00%) SharePoint

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (20.22%) Microsoft Exchange
2 36 (8.00%) SharePoint
3 7 (1.56%) IIS
4 4 (0.89%) Exchange Server 2013
5 2 (0.44%) Skype for Business
6 1 (0.22%) CMS
6 1 (0.22%) SharePoint 2013
Applications
1 95 (21.11%) Microsoft Office
2 6 (1.33%) Microsoft Excel
3 4 (0.89%) Microsoft PowerPoint
4 1 (0.22%) S-PLUS
Business Applications
1 5 (1.11%) Carpe Diem
1 5 (1.11%) Dynamics CRM
1 5 (1.11%) Dynamics GP
2 2 (0.44%) Misys Midas
3 1 (0.22%) Elite 3E
3 1 (0.22%) Epicor Tropos
3 1 (0.22%) Sage X3
3 1 (0.22%) Visualfiles
Cloud Services
1 226 (50.22%) Microsoft 365
2 113 (25.11%) Azure
3 54 (12.00%) Entra ID
4 13 (2.89%) AWS
5 11 (2.44%) Dynamics 365
5 11 (2.44%) WhatsApp
6 8 (1.78%) Mimecast
6 8 (1.78%) OneDrive
6 8 (1.78%) Power Platform
7 6 (1.33%) Google Workspace
8 3 (0.67%) Power Automate
9 2 (0.44%) Azure Stack
9 2 (0.44%) Snowflake
10 1 (0.22%) Adobe Creative Cloud
10 1 (0.22%) GCP
10 1 (0.22%) IaaS
10 1 (0.22%) PaaS
10 1 (0.22%) PowerApps
10 1 (0.22%) SaaS
Communications & Networking
1 51 (11.33%) VPN
2 41 (9.11%) DHCP
3 40 (8.89%) DNS
4 38 (8.44%) WAN
5 34 (7.56%) Firewall
5 34 (7.56%) LAN
6 32 (7.11%) VoIP
7 24 (5.33%) Internet
7 24 (5.33%) TCP/IP
8 21 (4.67%) Wi-Fi
9 11 (2.44%) WLAN
10 7 (1.56%) Broadband
10 7 (1.56%) Remote Desktop
10 7 (1.56%) VLAN
11 6 (1.33%) Intranet
11 6 (1.33%) Network Security
11 6 (1.33%) Skype
11 6 (1.33%) Wireless
12 5 (1.11%) Structured Cabling
13 3 (0.67%) WebEx
Database & Business Intelligence
1 13 (2.89%) SQL Server
2 7 (1.56%) Power BI
3 5 (1.11%) SQL Server Reporting Services
4 3 (0.67%) Oracle Database
4 3 (0.67%) SQL Server Integration Services
5 2 (0.44%) BusinessObjects
5 2 (0.44%) Crystal Reports
Development Applications
1 5 (1.11%) JIRA
General
1 140 (31.11%) Social Skills
2 56 (12.44%) Finance
3 41 (9.11%) Analytical Skills
3 41 (9.11%) Law
4 37 (8.22%) Legal
5 16 (3.56%) Manufacturing
6 14 (3.11%) Retail
7 12 (2.67%) Inclusion and Diversity
8 10 (2.22%) Telecoms
9 8 (1.78%) German Language
10 7 (1.56%) Banking
10 7 (1.56%) Documentation Skills
11 6 (1.33%) Marketing
11 6 (1.33%) Pharmaceutical
12 5 (1.11%) Automotive
12 5 (1.11%) Organisational Skills
12 5 (1.11%) Public Sector
13 4 (0.89%) Agriculture
14 3 (0.67%) Advertising
14 3 (0.67%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.33%) OLE
2 3 (0.67%) Software Packaging
3 1 (0.22%) .NET
3 1 (0.22%) SAML
Miscellaneous
1 22 (4.89%) Fat Client
1 22 (4.89%) Thin Client
2 21 (4.67%) Driving Licence
3 18 (4.00%) Self-Motivation
4 13 (2.89%) Video Conferencing
5 10 (2.22%) iPad
6 8 (1.78%) Onboarding
7 7 (1.56%) iPhone
8 6 (1.33%) e-Learning
8 6 (1.33%) Smartphone
9 5 (1.11%) Educational Technology
9 5 (1.11%) Life Science
10 4 (0.89%) CMDB
10 4 (0.89%) Enterprise Software
10 4 (0.89%) Management Information System
10 4 (0.89%) Replication
11 3 (0.67%) Blackberry
11 3 (0.67%) CCTV
11 3 (0.67%) EPoS
11 3 (0.67%) Media Streaming
Operating Systems
1 231 (51.33%) Windows
2 115 (25.56%) Windows 10
3 66 (14.67%) Windows Server
4 26 (5.78%) Apple iOS
5 20 (4.44%) Linux
6 19 (4.22%) Android
6 19 (4.22%) Mac OS
7 14 (3.11%) Windows Server 2019
8 7 (1.56%) Windows 7
9 6 (1.33%) Mac OS X
9 6 (1.33%) Windows Server 2016
10 4 (0.89%) Unix
10 4 (0.89%) Windows Server 2012
11 1 (0.22%) VMS
11 1 (0.22%) Windows Mobile
Processes & Methodologies
1 118 (26.22%) Customer Service
2 113 (25.11%) ITIL
3 86 (19.11%) Problem-Solving
4 49 (10.89%) Change Management
5 46 (10.22%) Service Delivery
6 42 (9.33%) ITSM
7 41 (9.11%) Service Management
8 40 (8.89%) Agile
9 33 (7.33%) Continuous Improvement
10 29 (6.44%) Asset Management
11 25 (5.56%) Incident Management
12 22 (4.89%) Problem Management
13 20 (4.44%) Project Planning
14 17 (3.78%) Cybersecurity
14 17 (3.78%) Document Management
15 15 (3.33%) Information Security
16 13 (2.89%) Change Control
16 13 (2.89%) CRM
16 13 (2.89%) Process Improvement
17 12 (2.67%) Project Management
Programming Languages
1 25 (5.56%) SQL
2 11 (2.44%) PowerShell
3 5 (1.11%) Bash
4 4 (0.89%) C#
4 4 (0.89%) Java
5 3 (0.67%) C
6 2 (0.44%) COBOL
Qualifications
1 41 (9.11%) Degree
2 14 (3.11%) Microsoft Certification
3 10 (2.22%) A+ Certification
4 7 (1.56%) MCP
5 5 (1.11%) AWS Certification
6 4 (0.89%) Azure Certification
6 4 (0.89%) CCNA
6 4 (0.89%) Cisco Certification
6 4 (0.89%) Computer Science Degree
6 4 (0.89%) DBS Check
6 4 (0.89%) MCSE
7 3 (0.67%) ITIL Certification
8 2 (0.44%) MCITP
9 1 (0.22%) ITIL Foundation Certificate
9 1 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 35 (7.78%) SLA
2 11 (2.44%) Cyber Essentials
3 7 (1.56%) ISO/IEC 27001
4 2 (0.44%) GDPR
4 2 (0.44%) PMO
5 1 (0.22%) Accessibility
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 206 (45.78%) Active Directory
2 26 (5.78%) VMware Infrastructure
3 20 (4.44%) Virtual Desktop
4 13 (2.89%) Hyper-V
5 1 (0.22%) Virtual Machines
Systems Management
1 55 (12.22%) SCCM
2 28 (6.22%) Microsoft Intune
3 19 (4.22%) Jamf Pro
4 5 (1.11%) Systems Management Server (SMS)
5 4 (0.89%) AirWatch
5 4 (0.89%) PaperCut
5 4 (0.89%) WhatsUp Gold
6 3 (0.67%) FortiGate
7 2 (0.44%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
Vendors
1 218 (48.44%) Microsoft
2 35 (7.78%) VMware
3 28 (6.22%) Cisco
3 28 (6.22%) Citrix
4 23 (5.11%) Apple
5 18 (4.00%) ServiceNow
6 15 (3.33%) Meraki
7 14 (3.11%) iManage
8 12 (2.67%) Dell
9 11 (2.44%) Bloomberg
9 11 (2.44%) HP
10 8 (1.78%) Adobe
10 8 (1.78%) Veeam
11 6 (1.33%) Canon
11 6 (1.33%) Sage
11 6 (1.33%) SAP
12 5 (1.11%) Avaya
12 5 (1.11%) Rapid7
12 5 (1.11%) Salesforce
13 4 (0.89%) BT