Service Management Contracts in London

Service Management
England > London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 11 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 139 109 132
Rank change year-on-year -30 +23 +62
Contract jobs citing Service Management 317 636 838
As % of all contract jobs advertised in London 1.80% 2.43% 2.18%
As % of the Processes & Methodologies category 2.02% 2.67% 2.36%
Number of daily rates quoted 188 464 608
10th Percentile £254 £307 £300
25th Percentile £400 £433 £425
Median daily rate (50th Percentile) £505 £519 £550
Median % change year-on-year -2.68% -5.65% +10.00%
75th Percentile £661 £666 £638
90th Percentile £763 £743 £735
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 3 9 11
10th Percentile £26.50 £20.44 £16.50
25th Percentile £36.25 £21.00 £18.25
Median hourly rate £55.00 £35.00 £21.00
Median % change year-on-year +57.14% +66.67% -43.24%
75th Percentile £61.25 £58.00 £21.86
90th Percentile £63.50 £59.80 £32.60
England median hourly rate £17.72 £55.00 £18.12
% change year-on-year -67.78% +203.62% -13.74%

All Process and Methodology Skills
London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 15,657 23,832 35,541
As % of all contract IT jobs advertised in London 88.72% 90.97% 92.31%
Number of daily rates quoted 11,214 17,166 25,985
10th Percentile £341 £375 £388
25th Percentile £450 £475 £475
Median daily rate (50th Percentile) £550 £590 £575
Median % change year-on-year -6.78% +2.61% +9.52%
75th Percentile £681 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 313 270 416
10th Percentile £15.96 £18.45 £17.40
25th Percentile £20.00 £22.53 £23.91
Median hourly rate £28.00 £38.25 £36.75
Median % change year-on-year -26.80% +4.08% +13.08%
75th Percentile £48.75 £63.94 £51.00
90th Percentile £66.40 £80.23 £69.06
England median hourly rate £37.18 £37.50 £25.00
% change year-on-year -0.85% +50.00% +6.38%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 11 May 2024.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 11 May 2024.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +12 34 £463 -7.50% 22
South London +9 9 £550 +4.76% 3
West London +9 6 £400 -15.79% 9
East London -2 3 £550 +94.69% 1
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.94%) Confluence
2 13 (4.10%) SharePoint
3 11 (3.47%) Microsoft Exchange
4 4 (1.26%) CMS
5 3 (0.95%) Adobe Experience Manager
6 2 (0.63%) Exchange Server 2007
6 2 (0.63%) Exchange Server 2010
7 1 (0.32%) Apache
7 1 (0.32%) IBM HTTP Server
7 1 (0.32%) IIS
7 1 (0.32%) Tomcat
7 1 (0.32%) WebSphere
7 1 (0.32%) WebSphere Application Server
7 1 (0.32%) WebSphere Portal
Applications
1 18 (5.68%) Microsoft Office
2 13 (4.10%) Microsoft Excel
3 9 (2.84%) Microsoft Project
4 4 (1.26%) Microsoft PowerPoint
4 4 (1.26%) MS Visio
4 4 (1.26%) Spreadsheet
5 1 (0.32%) Chatbot
5 1 (0.32%) Gliffy
Business Applications
1 8 (2.52%) SAP S/4HANA
2 4 (1.26%) Remedy ITSM
3 3 (0.95%) SAP ERP
3 3 (0.95%) Shopify
4 2 (0.63%) SystmOne
5 1 (0.32%) Cloudability
Cloud Services
1 54 (17.03%) Azure
2 30 (9.46%) AWS
3 17 (5.36%) GCP
4 16 (5.05%) Microsoft 365
5 15 (4.73%) Power Platform
6 12 (3.79%) Azure DevOps
7 8 (2.52%) IaaS
8 6 (1.89%) Google Workspace
9 4 (1.26%) Lucidchart
9 4 (1.26%) Serverless
10 3 (0.95%) Azure Functions
10 3 (0.95%) Azure Service Bus
10 3 (0.95%) BigCommerce
10 3 (0.95%) Entra ID
10 3 (0.95%) Figma
10 3 (0.95%) IBM Blueworks
10 3 (0.95%) PaaS
10 3 (0.95%) PowerApps
11 2 (0.63%) Akamai
11 2 (0.63%) SaaS
Communications & Networking
1 6 (1.89%) Firewall
2 5 (1.58%) DHCP
2 5 (1.58%) DNS
2 5 (1.58%) HTTPS
3 3 (0.95%) BIG-IP
3 3 (0.95%) SAN
3 3 (0.95%) VPN
4 2 (0.63%) HTTP
4 2 (0.63%) Intranet
4 2 (0.63%) TCP/IP
4 2 (0.63%) VoIP
4 2 (0.63%) WAN
5 1 (0.32%) iSCSI
5 1 (0.32%) LAN
5 1 (0.32%) SD-WAN
5 1 (0.32%) Skype
5 1 (0.32%) SMTP
5 1 (0.32%) SNA
5 1 (0.32%) VSAN
5 1 (0.32%) Wireless
Database & Business Intelligence
1 11 (3.47%) Big Data
1 11 (3.47%) Data Lake
1 11 (3.47%) Power BI
2 5 (1.58%) Tableau
3 4 (1.26%) MySQL
4 3 (0.95%) Azure SQL Database
4 3 (0.95%) Relational Database
4 3 (0.95%) SAP HANA
5 2 (0.63%) Amazon RDS
5 2 (0.63%) Electronic Patient Records
6 1 (0.32%) DB2
6 1 (0.32%) Elasticsearch
6 1 (0.32%) Flink
6 1 (0.32%) MariaDB
6 1 (0.32%) Pentaho
6 1 (0.32%) PostgreSQL
6 1 (0.32%) SQL Server
Development Applications
1 26 (8.20%) JIRA
2 4 (1.26%) Git
3 3 (0.95%) Jenkins
3 3 (0.95%) Maven
4 1 (0.32%) IBM UrbanCode
4 1 (0.32%) SonarQube
4 1 (0.32%) Sonatype Nexus
4 1 (0.32%) Team Foundation Server
General
1 88 (27.76%) Finance
2 79 (24.92%) Social Skills
3 43 (13.56%) Banking
4 41 (12.93%) Public Sector
5 37 (11.67%) Analytical Skills
6 12 (3.79%) Influencing Skills
6 12 (3.79%) Presentation Skills
7 10 (3.15%) Marketing
8 9 (2.84%) Local Government
9 7 (2.21%) Retail
9 7 (2.21%) Telecoms
10 5 (1.58%) French Language
10 5 (1.58%) Manufacturing
11 4 (1.26%) Electronics
11 4 (1.26%) Legal
11 4 (1.26%) Military
12 3 (0.95%) Inclusion and Diversity
12 3 (0.95%) Law
12 3 (0.95%) Pharmaceutical
13 2 (0.63%) Publishing
Job Titles
1 79 (24.92%) Analyst
2 49 (15.46%) Architect
3 35 (11.04%) Service Manager
4 28 (8.83%) Banking Analyst
5 25 (7.89%) Service Analyst
6 24 (7.57%) Business Analyst
6 24 (7.57%) Lead
7 23 (7.26%) IT Analyst
8 19 (5.99%) Service Architect
9 18 (5.68%) Data Analyst
10 17 (5.36%) Applications Support
10 17 (5.36%) Delivery Manager
10 17 (5.36%) Senior
10 17 (5.36%) Support Analyst
11 16 (5.05%) Consultant
11 16 (5.05%) Service Transition Manager
11 16 (5.05%) Transition Manager
12 14 (4.42%) Service Delivery Manager
12 14 (4.42%) Solutions Architect
12 14 (4.42%) Support Engineer
Libraries, Frameworks & Software Standards
1 9 (2.84%) REST
1 9 (2.84%) Web Services
2 6 (1.89%) .NET
3 5 (1.58%) AngularJS
3 5 (1.58%) CSS
3 5 (1.58%) Twitter Bootstrap
4 4 (1.26%) J2EE
5 3 (0.95%) jQuery
5 3 (0.95%) Sass
5 3 (0.95%) Spring
5 3 (0.95%) Spring MVC
5 3 (0.95%) VML
6 2 (0.63%) ActiveX
6 2 (0.63%) ASP.NET
6 2 (0.63%) HTML
6 2 (0.63%) JSON
6 2 (0.63%) Middleware
6 2 (0.63%) SOAP
7 1 (0.32%) DCOM
7 1 (0.32%) XML
Miscellaneous
1 24 (7.57%) CMDB
2 21 (6.62%) Management Information System
3 12 (3.79%) Data Centre
4 11 (3.47%) Onboarding
5 10 (3.15%) Product Ownership
6 7 (2.21%) Self-Motivation
7 5 (1.58%) NHS
8 4 (1.26%) Analytical Mindset
8 4 (1.26%) Linux Command Line
8 4 (1.26%) Smartphone
9 2 (0.63%) Cyber Threat
9 2 (0.63%) Driving Licence
9 2 (0.63%) Enterprise Software
9 2 (0.63%) FMCG
9 2 (0.63%) Mainframe
9 2 (0.63%) PACS
9 2 (0.63%) Smartcard
10 1 (0.32%) Handset
10 1 (0.32%) LPAR
10 1 (0.32%) Mobile App
Operating Systems
1 25 (7.89%) Windows
2 21 (6.62%) Linux
3 8 (2.52%) Windows 10
4 7 (2.21%) Windows Server
5 4 (1.26%) Android
5 4 (1.26%) Unix
6 2 (0.63%) Apple iOS
6 2 (0.63%) VMS
6 2 (0.63%) Windows 7
7 1 (0.32%) Red Hat Enterprise Linux
7 1 (0.32%) Windows Server 2012
7 1 (0.32%) zOS
Processes & Methodologies
1 182 (57.41%) ITIL
2 120 (37.85%) ITSM
3 71 (22.40%) Agile
4 67 (21.14%) Change Management
5 46 (14.51%) Problem-Solving
5 46 (14.51%) Service Design
6 41 (12.93%) Continuous Improvement
7 39 (12.30%) Service Delivery
8 37 (11.67%) DevOps
8 37 (11.67%) Project Management
9 35 (11.04%) Incident Management
10 33 (10.41%) Stakeholder Management
11 25 (7.89%) SDLC
11 25 (7.89%) User Experience
12 24 (7.57%) Analytics
12 24 (7.57%) Problem Management
13 23 (7.26%) Cybersecurity
14 22 (6.94%) Customer Service
15 21 (6.62%) Project Delivery
16 20 (6.31%) Waterfall
Programming Languages
1 20 (6.31%) PowerShell
2 13 (4.10%) SQL
3 8 (2.52%) Python
4 6 (1.89%) JavaScript
5 5 (1.58%) C#
5 5 (1.58%) Java
6 2 (0.63%) C++
6 2 (0.63%) VB
6 2 (0.63%) VBA
6 2 (0.63%) VBScript
7 1 (0.32%) ABAP
7 1 (0.32%) Apex Code
7 1 (0.32%) Bash
7 1 (0.32%) VB.NET
Qualifications
1 89 (28.08%) Security Cleared
2 71 (22.40%) SC Cleared
3 33 (10.41%) DV Cleared
4 21 (6.62%) Degree
5 19 (5.99%) ITIL Certification
6 14 (4.42%) AWS Certification
7 7 (2.21%) Microsoft Certification
8 6 (1.89%) Computer Science Degree
8 6 (1.89%) ITIL Foundation Certificate
9 4 (1.26%) A+ Certification
9 4 (1.26%) MCITP
10 3 (0.95%) PRINCE2 Practitioner
11 2 (0.63%) BPSS Clearance
12 1 (0.32%) Azure Certification
12 1 (0.32%) CTC Cleared
12 1 (0.32%) ECDL
12 1 (0.32%) Master's Degree
12 1 (0.32%) MBA
12 1 (0.32%) MCP
12 1 (0.32%) MCSE
Quality Assurance & Compliance
1 15 (4.73%) SLA
2 6 (1.89%) QA
3 5 (1.58%) PMO
4 2 (0.63%) Data Quality
4 2 (0.63%) ISO/IEC 20000
4 2 (0.63%) ISO/IEC 27001
5 1 (0.32%) Cyber Essentials
5 1 (0.32%) GDPR
5 1 (0.32%) GxP
5 1 (0.32%) ISO 22301
5 1 (0.32%) NIST
5 1 (0.32%) Sarbanes-Oxley
System Software
1 23 (7.26%) Active Directory
2 6 (1.89%) VMware Infrastructure
3 3 (0.95%) VMware NSX
3 3 (0.95%) vSphere
4 1 (0.32%) BitLocker
4 1 (0.32%) Docker
4 1 (0.32%) Microsoft Virtual Server
4 1 (0.32%) Virtual Desktop
4 1 (0.32%) Virtual Servers
4 1 (0.32%) VMware ESXi
4 1 (0.32%) XenDesktop
Systems Management
1 16 (5.05%) Terraform
2 12 (3.79%) Ansible
2 12 (3.79%) Puppet
3 4 (1.26%) SCCM
4 3 (0.95%) Microsoft Intune
5 2 (0.63%) SCOM
6 1 (0.32%) Active Directory Federation Services
6 1 (0.32%) Kubernetes
6 1 (0.32%) OPNET
6 1 (0.32%) Progress Chef
6 1 (0.32%) vCenter Server
6 1 (0.32%) vRealize
6 1 (0.32%) VxRail
Vendors
1 54 (17.03%) Microsoft
2 43 (13.56%) ServiceNow
3 19 (5.99%) SAP
4 9 (2.84%) Google
5 8 (2.52%) Atlassian
6 7 (2.21%) VMware
7 6 (1.89%) Dell
8 5 (1.58%) Citrix
8 5 (1.58%) Salesforce
9 4 (1.26%) Freshdesk
9 4 (1.26%) Remedy
10 3 (0.95%) Adobe
10 3 (0.95%) Alteryx
10 3 (0.95%) Bloomberg
10 3 (0.95%) F5
10 3 (0.95%) Intel
10 3 (0.95%) Refinitiv
10 3 (0.95%) Sitecore
10 3 (0.95%) SolarWinds
10 3 (0.95%) Veeam