Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 799 830 1095
Rank change year-on-year +31 +265 -310
Permanent jobs requiring a Service Desk Engineer 111 150 142
As % of all permanent jobs advertised in the UK 0.11% 0.15% 0.090%
As % of the Job Titles category 0.12% 0.16% 0.094%
Number of salaries quoted 106 148 127
10th Percentile £23,750 £22,925 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £28,000
Median % change year-on-year +5.00% +7.14% +12.00%
75th Percentile £36,500 £36,000 £35,000
90th Percentile £42,625 £38,750 £45,000
UK excluding London median annual salary £31,500 £28,250 £26,500
% change year-on-year +11.50% +6.60% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,479 94,643 151,222
% of permanent jobs with a recognized job title 94.63% 91.52% 96.08%
Number of salaries quoted 67,031 59,595 85,375
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 6 May 2024.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -41 97 £31,500 +11.50% 48
England +63 95 £29,000 +1.75% 53
South East -5 20 £31,500 -1.56% 9
North of England +43 19 £26,000 -5.45% 12
Work from Home +68 17 £30,000 - 16
Northern Ireland +39 16 £35,000 +7.69% 2
Midlands +11 16 £24,000 -12.73% 5
South West -25 16 £38,000 +46.15% 15
West Midlands +33 15 £24,000 -16.52% 2
London +120 14 £31,250 -13.19% 8
North West +21 14 £26,000 -25.71% 1
East of England +15 10 £25,000 -9.09% 5
Yorkshire +83 4 £31,250 +13.64% 7
North East -9 1 £30,000 - 5
East Midlands -24 1 £29,000 +8.92% 3

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 94 (84.68%) Microsoft 365
2 72 (64.86%) Active Directory
3 68 (61.26%) Microsoft
4 45 (40.54%) Windows
5 42 (37.84%) Social Skills
6 38 (34.23%) Customer Service
7 37 (33.33%) SharePoint
8 30 (27.03%) SLA
8 30 (27.03%) Azure
9 27 (24.32%) Analytical Skills
10 21 (18.92%) Incident Management
11 20 (18.02%) Microsoft Exchange
11 20 (18.02%) Service Management
11 20 (18.02%) Mentoring
12 19 (17.12%) Windows Server
12 19 (17.12%) Public Sector
13 18 (16.22%) Law
13 18 (16.22%) VMware
13 18 (16.22%) Customer Experience
13 18 (16.22%) Entra ID
14 17 (15.32%) Finance
15 16 (14.41%) Manufacturing
15 16 (14.41%) Marketing
15 16 (14.41%) Coaching
16 15 (13.51%) Windows 10
16 15 (13.51%) Telecoms
16 15 (13.51%) ITIL
17 14 (12.61%) Business Intelligence
17 14 (12.61%) SAP
17 14 (12.61%) Electronics

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (33.33%) SharePoint
2 20 (18.02%) Microsoft Exchange
3 1 (0.90%) CMS
Applications
1 11 (9.91%) Microsoft Office
Business Applications
1 1 (0.90%) Elite 3E
Cloud Services
1 94 (84.68%) Microsoft 365
2 30 (27.03%) Azure
3 18 (16.22%) Entra ID
4 12 (10.81%) AWS
5 7 (6.31%) OneDrive
6 4 (3.60%) Cloud Computing
7 2 (1.80%) Mimecast
7 2 (1.80%) SaaS
8 1 (0.90%) Google Workspace
8 1 (0.90%) PaaS
8 1 (0.90%) WeChat
8 1 (0.90%) WhatsApp
Communications & Networking
1 13 (11.71%) VPN
2 11 (9.91%) Firewall
3 9 (8.11%) DHCP
4 7 (6.31%) DNS
4 7 (6.31%) VLAN
5 6 (5.41%) Remote Desktop
5 6 (5.41%) TCP/IP
6 5 (4.50%) LAN
6 5 (4.50%) Wi-Fi
7 4 (3.60%) WAN
8 3 (2.70%) IPsec
9 2 (1.80%) SAN
9 2 (1.80%) VoIP
10 1 (0.90%) Ethernet
10 1 (0.90%) IPv4
10 1 (0.90%) IPv6
10 1 (0.90%) NAS
10 1 (0.90%) Unified Communications
10 1 (0.90%) Wireless
Database & Business Intelligence
1 2 (1.80%) SQL Server
2 1 (0.90%) MySQL
General
1 42 (37.84%) Social Skills
2 27 (24.32%) Analytical Skills
3 19 (17.12%) Public Sector
4 18 (16.22%) Law
5 17 (15.32%) Finance
6 16 (14.41%) Manufacturing
6 16 (14.41%) Marketing
7 15 (13.51%) Telecoms
8 14 (12.61%) Electronics
9 3 (2.70%) Local Government
10 2 (1.80%) Fire and Rescue
10 2 (1.80%) Legal
11 1 (0.90%) Pharmaceutical
11 1 (0.90%) Retail
Miscellaneous
1 8 (7.21%) Driving Licence
2 4 (3.60%) Onboarding
2 4 (3.60%) Replication
3 3 (2.70%) Management Information System
3 3 (2.70%) Self-Motivation
4 2 (1.80%) Smartphone
5 1 (0.90%) Blackberry
5 1 (0.90%) Client/Server
5 1 (0.90%) CMDB
5 1 (0.90%) EPoS
5 1 (0.90%) Life Science
5 1 (0.90%) NHS
5 1 (0.90%) Social Media
5 1 (0.90%) Team-Oriented Environment
Operating Systems
1 45 (40.54%) Windows
2 19 (17.12%) Windows Server
3 15 (13.51%) Windows 10
4 11 (9.91%) Android
4 11 (9.91%) Apple iOS
5 4 (3.60%) Mac OS
6 3 (2.70%) Linux
6 3 (2.70%) Windows 8
7 2 (1.80%) Windows 7
8 1 (0.90%) VMS
8 1 (0.90%) Windows Server 2003
8 1 (0.90%) Windows Server 2012
8 1 (0.90%) Windows Server 2019
Processes & Methodologies
1 38 (34.23%) Customer Service
2 21 (18.92%) Incident Management
3 20 (18.02%) Mentoring
3 20 (18.02%) Service Management
4 18 (16.22%) Customer Experience
5 16 (14.41%) Coaching
6 15 (13.51%) ITIL
7 14 (12.61%) Business Intelligence
7 14 (12.61%) Digital Marketing
7 14 (12.61%) Problem-Solving
7 14 (12.61%) Programme Management
8 11 (9.91%) Service Delivery
9 10 (9.01%) Ticket Management
10 9 (8.11%) Roadmaps
11 8 (7.21%) Infrastructure Engineering
12 4 (3.60%) Innovative Thinking
12 4 (3.60%) ITSM
12 4 (3.60%) Problem Management
13 3 (2.70%) Agile
13 3 (2.70%) Data Security
Programming Languages
1 1 (0.90%) PowerShell
1 1 (0.90%) SQL
Qualifications
1 4 (3.60%) A+ Certification
1 4 (3.60%) MCITP
1 4 (3.60%) Microsoft Certification
2 2 (1.80%) CCNA
2 2 (1.80%) Cisco Certification
2 2 (1.80%) Degree
2 2 (1.80%) MCP
3 1 (0.90%) CCA
3 1 (0.90%) CCNP
3 1 (0.90%) Citrix Certification
3 1 (0.90%) Computer Science Degree
3 1 (0.90%) MOS
3 1 (0.90%) SC Cleared
3 1 (0.90%) Security Cleared
Quality Assurance & Compliance
1 30 (27.03%) SLA
System Software
1 72 (64.86%) Active Directory
2 9 (8.11%) VMware Infrastructure
3 7 (6.31%) Hyper-V
4 3 (2.70%) GPFS
4 3 (2.70%) vSphere
5 1 (0.90%) XenApp
5 1 (0.90%) XenDesktop
Systems Management
1 3 (2.70%) Microsoft Intune
2 2 (1.80%) SCCM
3 1 (0.90%) Active Directory Federation Services
3 1 (0.90%) Backup Exec
3 1 (0.90%) FortiGate
3 1 (0.90%) Jamf Pro
3 1 (0.90%) N-central
3 1 (0.90%) SCOM
3 1 (0.90%) Symantec Endpoint Protection
3 1 (0.90%) Systems Management Server (SMS)
Vendors
1 68 (61.26%) Microsoft
2 18 (16.22%) VMware
3 14 (12.61%) SAP
4 5 (4.50%) Apple
4 5 (4.50%) SolarWinds
5 4 (3.60%) Veeam
6 3 (2.70%) Citrix
6 3 (2.70%) Dell
6 3 (2.70%) N-able
7 2 (1.80%) Cisco
7 2 (1.80%) ConnectWise
7 2 (1.80%) Meraki
7 2 (1.80%) ServiceNow
7 2 (1.80%) Sophos
8 1 (0.90%) iManage
8 1 (0.90%) Intapp
8 1 (0.90%) Sage
8 1 (0.90%) Symantec
8 1 (0.90%) Verint
8 1 (0.90%) Veritas