2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 326 367 475
Rank change year-on-year +41 +108 -29
Permanent jobs requiring a 2nd Line Support 720 803 986
As % of all permanent jobs advertised in England 0.84% 0.89% 0.74%
As % of the Job Titles category 0.89% 0.98% 0.77%
Number of salaries quoted 669 722 895
10th Percentile £26,000 £25,000 £24,350
25th Percentile £27,500 £27,500 £26,250
Median annual salary (50th Percentile) £31,000 £31,658 £30,000
Median % change year-on-year -2.08% +5.53% +5.26%
75th Percentile £36,000 £36,500 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £30,688 £31,500 £30,000
% change year-on-year -2.58% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,130 82,270 127,705
% of permanent jobs with a recognized job title 94.48% 91.46% 96.08%
Number of salaries quoted 60,549 52,263 74,733
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,857 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 10 May 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -24 173 £30,000 -1.64% 35
North of England +61 133 £30,000 +5.26% 15
London 0 128 £35,000 +6.72% 25
East of England +66 107 £31,000 -4.62% 16
Midlands +12 100 £29,500 +1.72% 18
South West -3 82 £33,500 -4.29% 19
North West +5 65 £30,000 +5.26% 11
West Midlands +2 60 £29,500 +7.27% 13
Yorkshire +87 46 £31,250 +13.22% 4
East Midlands +9 40 £29,000 -3.33% 5
North East +5 22 £32,250 -0.77%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 10 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 456 (63.33%) Windows
2 451 (62.64%) Microsoft
3 449 (62.36%) Microsoft 365
4 432 (60.00%) Active Directory
5 291 (40.42%) Social Skills
6 229 (31.81%) Azure
7 214 (29.72%) Windows Server
8 207 (28.75%) Customer Service
9 206 (28.61%) Problem-Solving
10 189 (26.25%) Windows 10
11 182 (25.28%) Microsoft Exchange
12 171 (23.75%) VMware
13 149 (20.69%) ITIL
14 147 (20.42%) Firewall
15 144 (20.00%) Microsoft Office
16 129 (17.92%) VMware Infrastructure
17 128 (17.78%) SharePoint
18 116 (16.11%) Microsoft Intune
19 110 (15.28%) Hyper-V
20 96 (13.33%) Entra ID
21 95 (13.19%) DNS
22 84 (11.67%) Citrix
23 80 (11.11%) Analytical Skills
24 76 (10.56%) SLA
24 76 (10.56%) DHCP
25 75 (10.42%) Microsoft Certification
26 70 (9.72%) WAN
27 68 (9.44%) LAN
28 66 (9.17%) Driving Licence
29 61 (8.47%) Degree

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 182 (25.28%) Microsoft Exchange
2 128 (17.78%) SharePoint
3 11 (1.53%) IIS
3 11 (1.53%) SharePoint 2010
3 11 (1.53%) SharePoint 2013
4 3 (0.42%) Exchange Server 2010
4 3 (0.42%) Exchange Server 2013
5 2 (0.28%) Confluence
5 2 (0.28%) Exchange Server 2007
5 2 (0.28%) Skype for Business
6 1 (0.14%) IBM Notes
Applications
1 144 (20.00%) Microsoft Office
2 10 (1.39%) Microsoft Excel
3 3 (0.42%) Spreadsheet
4 2 (0.28%) Adobe Illustrator
4 2 (0.28%) InCopy
4 2 (0.28%) InDesign
4 2 (0.28%) Photoshop
5 1 (0.14%) Microsoft PowerPoint
Business Applications
1 4 (0.56%) Dynamics CRM
1 4 (0.56%) Dynamics NAV
2 3 (0.42%) JDE EnterpriseOne
2 3 (0.42%) Shopify
3 1 (0.14%) Dynamics AX
3 1 (0.14%) Remedy ITSM
Cloud Services
1 449 (62.36%) Microsoft 365
2 229 (31.81%) Azure
3 96 (13.33%) Entra ID
4 45 (6.25%) OneDrive
5 43 (5.97%) AWS
6 29 (4.03%) GCP
7 15 (2.08%) Google Workspace
8 13 (1.81%) Dynamics 365
9 11 (1.53%) Mimecast
10 10 (1.39%) Power Platform
11 9 (1.25%) Azure Sentinel
12 7 (0.97%) SaaS
13 2 (0.28%) WhatsApp
14 1 (0.14%) IaaS
14 1 (0.14%) OpenDNS
Communications & Networking
1 147 (20.42%) Firewall
2 95 (13.19%) DNS
3 76 (10.56%) DHCP
4 70 (9.72%) WAN
5 68 (9.44%) LAN
6 60 (8.33%) Wi-Fi
7 46 (6.39%) TCP/IP
8 36 (5.00%) VPN
9 35 (4.86%) VoIP
10 34 (4.72%) VLAN
11 30 (4.17%) Internet
12 22 (3.06%) Network Security
13 21 (2.92%) SAN
14 17 (2.36%) Intranet
14 17 (2.36%) Wireless
15 16 (2.22%) Remote Desktop
16 15 (2.08%) WLAN
17 8 (1.11%) NAS
18 6 (0.83%) Unified Communications
19 5 (0.69%) Structured Cabling
Database & Business Intelligence
1 42 (5.83%) SQL Server
2 15 (2.08%) Amazon RDS
3 8 (1.11%) MariaDB
3 8 (1.11%) MySQL
4 6 (0.83%) Power BI
5 1 (0.14%) Relational Database
Development Applications
1 9 (1.25%) JIRA
2 2 (0.28%) Hudson
General
1 291 (40.42%) Social Skills
2 80 (11.11%) Analytical Skills
3 58 (8.06%) Finance
3 58 (8.06%) Organisational Skills
4 35 (4.86%) Law
5 26 (3.61%) Legal
6 22 (3.06%) Manufacturing
7 20 (2.78%) Documentation Skills
7 20 (2.78%) Telecoms
8 13 (1.81%) Inclusion and Diversity
9 9 (1.25%) Public Sector
10 8 (1.11%) Retail
11 6 (0.83%) Banking
11 6 (0.83%) Marketing
12 5 (0.69%) Presentation Skills
12 5 (0.69%) Publishing
13 4 (0.56%) Advertising
14 2 (0.28%) Digital Healthcare
14 2 (0.28%) Games
15 1 (0.14%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.11%) .NET
2 4 (0.56%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
3 1 (0.14%) Web Services
Miscellaneous
1 66 (9.17%) Driving Licence
2 24 (3.33%) Self-Motivation
3 22 (3.06%) Onboarding
4 20 (2.78%) EPoS
5 17 (2.36%) iPad
5 17 (2.36%) Video Conferencing
6 15 (2.08%) Smartphone
7 12 (1.67%) iPhone
8 11 (1.53%) Enterprise Storage
9 10 (1.39%) Management Information System
10 8 (1.11%) Clustering
11 6 (0.83%) BYOD
11 6 (0.83%) Replication
11 6 (0.83%) Security Operations Centre
12 4 (0.56%) Virtual Team
13 3 (0.42%) Apple TV
13 3 (0.42%) CMDB
13 3 (0.42%) Handset
13 3 (0.42%) Team-Oriented Environment
14 2 (0.28%) Data Centre
Operating Systems
1 456 (63.33%) Windows
2 214 (29.72%) Windows Server
3 189 (26.25%) Windows 10
4 46 (6.39%) Apple iOS
5 45 (6.25%) Linux
6 40 (5.56%) Mac OS
7 37 (5.14%) Android
8 35 (4.86%) Windows Server 2012
9 34 (4.72%) Windows 7
10 30 (4.17%) Windows Server 2019
11 26 (3.61%) Windows Server 2016
12 20 (2.78%) Windows 8
13 9 (1.25%) Windows Server 2008
14 6 (0.83%) Red Hat Enterprise Linux
15 5 (0.69%) CentOS
15 5 (0.69%) Mac OS X
16 4 (0.56%) Unix
16 4 (0.56%) VMS
17 2 (0.28%) AIX
18 1 (0.14%) Windows Mobile
Processes & Methodologies
1 207 (28.75%) Customer Service
2 206 (28.61%) Problem-Solving
3 149 (20.69%) ITIL
4 39 (5.42%) Mobile Device Management
5 37 (5.14%) ITSM
5 37 (5.14%) Service Delivery
6 27 (3.75%) Incident Management
7 26 (3.61%) Computer Science
8 25 (3.47%) Mentoring
9 22 (3.06%) CRM
10 21 (2.92%) Cybersecurity
10 21 (2.92%) Line Management
10 21 (2.92%) Service Management
11 20 (2.78%) Change Management
12 19 (2.64%) Continuous Improvement
13 18 (2.50%) Asset Management
13 18 (2.50%) Server Management
13 18 (2.50%) Server Virtualisation
13 18 (2.50%) Software Deployment
14 17 (2.36%) Problem Management
Programming Languages
1 59 (8.19%) SQL
2 38 (5.28%) PowerShell
3 4 (0.56%) Python
4 2 (0.28%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 75 (10.42%) Microsoft Certification
2 61 (8.47%) Degree
3 43 (5.97%) Security Cleared
4 33 (4.58%) DBS Check
5 31 (4.31%) SC Cleared
6 30 (4.17%) A+ Certification
7 27 (3.75%) MCP
8 24 (3.33%) Computer Science Degree
9 18 (2.50%) Azure Certification
10 17 (2.36%) MCSE
11 15 (2.08%) Network+ Certification
12 13 (1.81%) MCITP
13 10 (1.39%) CCNA
13 10 (1.39%) Cisco Certification
14 8 (1.11%) CompTIA Security+
15 6 (0.83%) AWS Certification
15 6 (0.83%) HND
15 6 (0.83%) ITIL Certification
16 4 (0.56%) DV Cleared
17 2 (0.28%) MCSA
Quality Assurance & Compliance
1 76 (10.56%) SLA
2 10 (1.39%) ISO/IEC 27001
3 7 (0.97%) GDPR
4 5 (0.69%) QA
5 4 (0.56%) Cyber Essentials
6 2 (0.28%) Cyber Essentials PLUS
6 2 (0.28%) ISO 9001
7 1 (0.14%) PCI DSS
System Software
1 432 (60.00%) Active Directory
2 129 (17.92%) VMware Infrastructure
3 110 (15.28%) Hyper-V
4 31 (4.31%) XenApp
5 29 (4.03%) XenDesktop
6 27 (3.75%) Virtual Desktop
7 21 (2.92%) VMware ESXi
8 16 (2.22%) vSphere
9 13 (1.81%) VirtualBox
10 10 (1.39%) VMware Workstation
11 3 (0.42%) Terminal Services
11 3 (0.42%) Virtual Machines
11 3 (0.42%) Virtual Servers
12 1 (0.14%) Firmware
12 1 (0.14%) VMware NSX
Systems Management
1 116 (16.11%) Microsoft Intune
2 50 (6.94%) SCCM
3 18 (2.50%) WSUS
4 16 (2.22%) Jamf Pro
5 8 (1.11%) Autotask
5 8 (1.11%) Failover Clustering
6 7 (0.97%) vCenter Server
7 6 (0.83%) SmoothWall
8 3 (0.42%) FortiGate
8 3 (0.42%) Microsoft Data Protection Manager
8 3 (0.42%) NetBackup
8 3 (0.42%) SCDPM
9 2 (0.28%) McAfee ePO
9 2 (0.28%) Nessus
9 2 (0.28%) Single Sign-On
10 1 (0.14%) Ansible
10 1 (0.14%) Backup Exec
10 1 (0.14%) Opsgenie
10 1 (0.14%) Puppet
10 1 (0.14%) SCOM
Vendors
1 451 (62.64%) Microsoft
2 171 (23.75%) VMware
3 84 (11.67%) Citrix
4 49 (6.81%) Cisco
5 41 (5.69%) Apple
6 38 (5.28%) Google
7 32 (4.44%) HP
8 27 (3.75%) Sophos
9 25 (3.47%) Dell
9 25 (3.47%) Veeam
10 19 (2.64%) ServiceNow
11 17 (2.36%) Symantec
12 11 (1.53%) Datto
13 8 (1.11%) Acronis
14 7 (0.97%) Adobe
14 7 (0.97%) Avaya
14 7 (0.97%) Draytek
14 7 (0.97%) Ubiquiti
15 6 (0.83%) Remedy
15 6 (0.83%) Veritas