Service Analyst Jobs in England

Service Analyst
UK > England

The median Service Analyst salary in England is £27,500 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 315 374 398
Rank change year-on-year +59 +24 -53
Permanent jobs requiring a Service Analyst 758 771 1,240
As % of all permanent jobs advertised in England 0.88% 0.86% 0.93%
As % of the Job Titles category 0.93% 0.94% 0.97%
Number of salaries quoted 589 627 979
10th Percentile £22,000 £22,000 £21,000
25th Percentile £24,000 £24,438 £23,500
Median annual salary (50th Percentile) £27,500 £29,224 £27,500
Median % change year-on-year -5.90% +6.27% -
75th Percentile £34,500 £38,000 £37,505
90th Percentile £45,000 £48,750 £62,500
UK median annual salary £27,500 £29,000 £27,000
% change year-on-year -5.17% +7.41% -1.82%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,157 82,189 127,880
% of permanent jobs with a recognized job title 94.48% 91.48% 96.07%
Number of salaries quoted 60,579 52,238 74,819
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Analyst in England.

Salary trend for Service Analyst in England

Service Analyst
Salary Histogram in England

Salary distribution for jobs citing Service Analyst in England over the 6 months to 11 May 2024.

Salary histogram for Service Analyst in England

Service Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the England region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +78 220 £24,500 -2.00% 28
London +43 157 £35,000 -3.45% 20
South East -55 116 £26,000 -5.45% 20
North West +23 109 £24,375 -4.41% 13
Midlands +6 102 £28,165 -2.88% 25
South West +40 99 £27,500 - 11
Yorkshire +106 85 £24,500 +4.26% 11
West Midlands +13 70 £27,500 -5.17% 15
East of England +42 63 £26,500 +6.00% 22
East Midlands -7 32 £28,165 +4.31% 10
North East +2 26 £24,500 - 5
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Analyst in the job title.

1 358 (47.23%) Microsoft
2 348 (45.91%) Social Skills
3 312 (41.16%) Windows
4 299 (39.45%) Active Directory
5 281 (37.07%) Customer Service
6 279 (36.81%) Microsoft 365
7 245 (32.32%) ITIL
8 193 (25.46%) Problem-Solving
9 147 (19.39%) Microsoft Office
10 122 (16.09%) Analytical Skills
11 121 (15.96%) Finance
12 120 (15.83%) SLA
13 115 (15.17%) Windows 10
14 109 (14.38%) ITSM
15 85 (11.21%) Azure
16 79 (10.42%) Incident Management
17 77 (10.16%) Time Management
18 76 (10.03%) Microsoft Exchange
19 74 (9.76%) Service Management
19 74 (9.76%) ServiceNow
20 73 (9.63%) Windows Server
20 73 (9.63%) Law
21 66 (8.71%) Inclusion and Diversity
22 64 (8.44%) LAN
23 59 (7.78%) Degree
24 56 (7.39%) Service Delivery
25 54 (7.12%) Banking
26 53 (6.99%) VPN
27 52 (6.86%) Retail
28 49 (6.46%) SharePoint

Service Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (10.03%) Microsoft Exchange
2 49 (6.46%) SharePoint
3 23 (3.03%) Confluence
4 3 (0.40%) Exchange Server 2013
4 3 (0.40%) IBM Notes
5 2 (0.26%) Exchange Server 2003
5 2 (0.26%) Exchange Server 2007
5 2 (0.26%) Exchange Server 2010
5 2 (0.26%) Skype for Business
6 1 (0.13%) CMS
Applications
1 147 (19.39%) Microsoft Office
2 30 (3.96%) Microsoft Excel
3 18 (2.37%) Microsoft PowerPoint
4 2 (0.26%) Chatbot
4 2 (0.26%) Microsoft Project
4 2 (0.26%) MS Visio
5 1 (0.13%) Spreadsheet
Business Applications
1 3 (0.40%) Elite 3E
2 2 (0.26%) assyst
3 1 (0.13%) Aladdin
3 1 (0.13%) Carpe Diem
3 1 (0.13%) Remedy ITSM
Cloud Services
1 279 (36.81%) Microsoft 365
2 85 (11.21%) Azure
3 34 (4.49%) SaaS
4 25 (3.30%) Entra ID
5 23 (3.03%) Mimecast
6 20 (2.64%) OneDrive
7 18 (2.37%) AWS
8 11 (1.45%) Power Platform
9 7 (0.92%) Snowflake
10 6 (0.79%) Power Automate
11 4 (0.53%) PaaS
12 3 (0.40%) GCP
13 2 (0.26%) Dynamics 365
13 2 (0.26%) Google Drive
13 2 (0.26%) Google Workspace
13 2 (0.26%) WhatsApp
14 1 (0.13%) Asana
14 1 (0.13%) Cloud Computing
14 1 (0.13%) Google Sheets
14 1 (0.13%) Zapier
Communications & Networking
1 64 (8.44%) LAN
2 53 (6.99%) VPN
3 47 (6.20%) TCP/IP
4 45 (5.94%) DNS
5 40 (5.28%) WAN
6 35 (4.62%) VoIP
7 33 (4.35%) Firewall
8 29 (3.83%) DHCP
9 23 (3.03%) Internet
10 21 (2.77%) Wireless
11 19 (2.51%) Remote Desktop
12 13 (1.72%) Wi-Fi
13 11 (1.45%) Broadband
14 3 (0.40%) Skype
15 2 (0.26%) Cisco IOS
15 2 (0.26%) SSL
15 2 (0.26%) Structured Cabling
15 2 (0.26%) VLAN
16 1 (0.13%) SSH
16 1 (0.13%) Wireshark
Database & Business Intelligence
1 13 (1.72%) SQL Server
2 11 (1.45%) Power BI
3 3 (0.40%) Tableau
4 2 (0.26%) SQL Server Integration Services
4 2 (0.26%) SQL Server Reporting Services
5 1 (0.13%) Amazon RDS
5 1 (0.13%) Oracle Reports
Development Applications
1 23 (3.03%) JIRA
General
1 348 (45.91%) Social Skills
2 122 (16.09%) Analytical Skills
3 121 (15.96%) Finance
4 73 (9.63%) Law
5 66 (8.71%) Inclusion and Diversity
6 54 (7.12%) Banking
7 52 (6.86%) Retail
8 35 (4.62%) Telecoms
9 33 (4.35%) Investment Banking
10 27 (3.56%) French Language
10 27 (3.56%) Legal
11 26 (3.43%) Presentation Skills
12 21 (2.77%) Public Sector
13 20 (2.64%) Digital Economy
14 19 (2.51%) Corporate Banking
15 13 (1.72%) Front Office
16 12 (1.58%) Documentation Skills
17 11 (1.45%) Organisational Skills
18 9 (1.19%) Advertising
19 8 (1.06%) German Language
Libraries, Frameworks & Software Standards
1 16 (2.11%) OLE
2 5 (0.66%) XML
3 2 (0.26%) .NET
3 2 (0.26%) EDI
4 1 (0.13%) Matplotlib
4 1 (0.13%) NumPy
4 1 (0.13%) Pandas
4 1 (0.13%) Seaborn
Miscellaneous
1 39 (5.15%) Self-Motivation
2 35 (4.62%) Smartphone
3 26 (3.43%) Management Information System
4 20 (2.64%) Driving Licence
5 19 (2.51%) Mobile App
6 18 (2.37%) Data Centre
7 14 (1.85%) Onboarding
8 13 (1.72%) Team-Oriented Environment
9 9 (1.19%) iPad
9 9 (1.19%) iPhone
9 9 (1.19%) Life Science
10 8 (1.06%) Derivative
10 8 (1.06%) Replication
11 7 (0.92%) Credit Derivative
11 7 (0.92%) Credit Risk
11 7 (0.92%) Fixed Income
11 7 (0.92%) Foreign Exchange (FX)
11 7 (0.92%) Video Conferencing
12 5 (0.66%) Product Ownership
13 4 (0.53%) CMDB
Operating Systems
1 312 (41.16%) Windows
2 115 (15.17%) Windows 10
3 73 (9.63%) Windows Server
4 34 (4.49%) Android
5 23 (3.03%) Windows Server 2016
6 22 (2.90%) Windows Server 2019
7 16 (2.11%) Windows Server 2012
8 15 (1.98%) Apple iOS
9 14 (1.85%) Windows 7
10 11 (1.45%) Mac OS
11 7 (0.92%) Linux
11 7 (0.92%) Unix
12 5 (0.66%) Windows Server 2008
13 4 (0.53%) Windows 8
14 2 (0.26%) Red Hat Enterprise Linux
14 2 (0.26%) Windows Server 2003
15 1 (0.13%) Mac OS X
Processes & Methodologies
1 281 (37.07%) Customer Service
2 245 (32.32%) ITIL
3 193 (25.46%) Problem-Solving
4 109 (14.38%) ITSM
5 79 (10.42%) Incident Management
6 77 (10.16%) Time Management
7 74 (9.76%) Service Management
8 56 (7.39%) Service Delivery
9 39 (5.15%) Asset Management
10 34 (4.49%) Change Management
11 32 (4.22%) Business Analysis
11 32 (4.22%) Project Management
12 26 (3.43%) Collaborative Working
12 26 (3.43%) Customer Experience
12 26 (3.43%) Problem Management
12 26 (3.43%) Statistics
13 25 (3.30%) Agile
14 23 (3.03%) Root Cause Analysis
15 22 (2.90%) Continuous Improvement
16 18 (2.37%) Analytics
Programming Languages
1 25 (3.30%) SQL
2 24 (3.17%) R
3 13 (1.72%) Python
4 10 (1.32%) PowerShell
5 7 (0.92%) T-SQL
6 2 (0.26%) C++
6 2 (0.26%) Java
Qualifications
1 59 (7.78%) Degree
2 28 (3.69%) A+ Certification
3 25 (3.30%) Microsoft Certification
4 23 (3.03%) Security Cleared
5 19 (2.51%) ITIL Certification
6 15 (1.98%) DV Cleared
7 12 (1.58%) NVQ Level 3
8 9 (1.19%) ITIL Foundation Certificate
9 8 (1.06%) SC Cleared
10 5 (0.66%) BPSS Clearance
10 5 (0.66%) MCITP
10 5 (0.66%) MCSA
11 4 (0.53%) CompTIA Security+
11 4 (0.53%) DBS Check
12 3 (0.40%) Computer Science Degree
12 3 (0.40%) ISEB
12 3 (0.40%) Master's Degree
12 3 (0.40%) MBA
12 3 (0.40%) MCP
13 2 (0.26%) ECDL
Quality Assurance & Compliance
1 120 (15.83%) SLA
2 18 (2.37%) GDPR
3 11 (1.45%) Data Quality
4 4 (0.53%) Accessibility
4 4 (0.53%) ISO 9001
4 4 (0.53%) ISO/IEC 27001
4 4 (0.53%) QA
5 3 (0.40%) ISO 14001
5 3 (0.40%) ITGC
6 2 (0.26%) COBIT
6 2 (0.26%) Sarbanes-Oxley
6 2 (0.26%) Software Quality Assurance
7 1 (0.13%) NIST
7 1 (0.13%) PMO
System Software
1 299 (39.45%) Active Directory
2 15 (1.98%) XenApp
2 15 (1.98%) XenDesktop
3 9 (1.19%) Hyper-V
3 9 (1.19%) VMware Infrastructure
3 9 (1.19%) vSphere
4 3 (0.40%) Virtual Desktop
5 2 (0.26%) Citrix Hypervisor
6 1 (0.13%) Terminal Services
6 1 (0.13%) Virtual Servers
6 1 (0.13%) VMware ESXi
Systems Management
1 30 (3.96%) Microsoft Intune
2 21 (2.77%) SCCM
3 3 (0.40%) Jamf Pro
4 1 (0.13%) IBM BigFix
4 1 (0.13%) Icinga
4 1 (0.13%) Tivoli
Vendors
1 358 (47.23%) Microsoft
2 74 (9.76%) ServiceNow
3 36 (4.75%) Citrix
4 29 (3.83%) VMware
5 27 (3.56%) Apple
6 25 (3.30%) Cisco
7 15 (1.98%) iManage
8 12 (1.58%) Adobe
8 12 (1.58%) Dell
8 12 (1.58%) HP
9 11 (1.45%) Virgin Media
10 10 (1.32%) NetApp
10 10 (1.32%) Snow
11 9 (1.19%) Ivanti
12 8 (1.06%) Aderant
12 8 (1.06%) Google
12 8 (1.06%) Remedy
12 8 (1.06%) Splunk
12 8 (1.06%) Veeam
13 7 (0.92%) Alteryx