Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £33,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 255 513 545
Rank change year-on-year +258 +32 +4
Permanent jobs requiring a Technical Support 948 504 755
As % of all permanent jobs advertised in England 1.12% 0.54% 0.58%
As % of the Job Titles category 1.18% 0.59% 0.60%
Number of salaries quoted 782 247 465
10th Percentile £24,000 £26,200 £19,750
25th Percentile £26,750 £29,875 £24,500
Median annual salary (50th Percentile) £33,500 £37,500 £31,500
Median % change year-on-year -10.67% +19.05% -2.12%
75th Percentile £43,750 £46,000 £40,500
90th Percentile £50,000 £58,000 £53,750
UK median annual salary £33,500 £37,500 £31,500
% change year-on-year -10.67% +19.05% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 26 April 2024.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +133 252 £32,500 -23.53% 37
North of England +90 205 £32,500 +3.17% 57
Midlands +140 180 £30,000 -8.43% 30
South West +13 126 £33,750 -15.63% 24
North West +83 113 £32,500 +8.56% 37
London +175 101 £42,500 +3.66% 37
West Midlands +89 96 £35,000 +8.02% 11
East Midlands - 84 £28,000 - 19
East of England +47 80 £34,250 -8.67% 20
Yorkshire +63 76 £32,500 -27.78% 15
North East +14 16 £30,500 -34.05% 6
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 261 (27.53%) Customer Service
2 251 (26.48%) Social Skills
3 199 (20.99%) Windows
4 179 (18.88%) Microsoft
5 145 (15.30%) Problem-Solving
6 136 (14.35%) Active Directory
7 119 (12.55%) Microsoft 365
8 106 (11.18%) Degree
9 100 (10.55%) ITIL
10 97 (10.23%) SQL
11 90 (9.49%) Manufacturing
12 87 (9.18%) Azure
13 78 (8.23%) Windows Server
14 65 (6.86%) CRM
14 65 (6.86%) SharePoint
15 63 (6.65%) Linux
16 59 (6.22%) Finance
17 56 (5.91%) Microsoft Office
18 55 (5.80%) SQL Server
19 53 (5.59%) Retail
19 53 (5.59%) Entra ID
20 52 (5.49%) Continuous Improvement
21 51 (5.38%) Analytical Skills
22 50 (5.27%) Firewall
23 49 (5.17%) Telecoms
24 46 (4.85%) VMware
25 44 (4.64%) Wireless
26 43 (4.54%) Hyper-V
27 41 (4.32%) Driving Licence
28 40 (4.22%) Microsoft Exchange

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (6.86%) SharePoint
2 40 (4.22%) Microsoft Exchange
3 7 (0.74%) Confluence
4 2 (0.21%) WordPress
5 1 (0.11%) Alfresco
5 1 (0.11%) CMS
5 1 (0.11%) Documentum
5 1 (0.11%) FileNet
5 1 (0.11%) SAS
5 1 (0.11%) Skype for Business
Applications
1 56 (5.91%) Microsoft Office
2 33 (3.48%) Microsoft Excel
3 16 (1.69%) Microsoft PowerPoint
4 3 (0.32%) AutoCAD
4 3 (0.32%) Trello
5 2 (0.21%) Revit
6 1 (0.11%) Chatbot
6 1 (0.11%) Spreadsheet
Business Applications
1 23 (2.43%) Dynamics CRM
2 15 (1.58%) NEC Housing
3 2 (0.21%) Misys Midas
3 2 (0.21%) Oracle Receivables
3 2 (0.21%) Payment Gateway
4 1 (0.11%) Bloomberg AIM
4 1 (0.11%) JDE EnterpriseOne
Cloud Services
1 119 (12.55%) Microsoft 365
2 87 (9.18%) Azure
3 53 (5.59%) Entra ID
4 28 (2.95%) OneDrive
5 19 (2.00%) AWS
6 18 (1.90%) SaaS
7 12 (1.27%) Dynamics 365
8 11 (1.16%) Power Platform
9 9 (0.95%) Power Automate
10 6 (0.63%) GCP
10 6 (0.63%) Mimecast
11 5 (0.53%) Google Workspace
12 2 (0.21%) Oracle CX
12 2 (0.21%) Snowflake
12 2 (0.21%) SuccessFactors
13 1 (0.11%) Apple Pay
13 1 (0.11%) Azure Data Factory
13 1 (0.11%) Azure Sentinel
13 1 (0.11%) Microsoft Purview
13 1 (0.11%) WhatsApp
Communications & Networking
1 50 (5.27%) Firewall
2 44 (4.64%) Wireless
3 29 (3.06%) TCP/IP
4 25 (2.64%) VoIP
5 24 (2.53%) DNS
6 20 (2.11%) LAN
7 19 (2.00%) LTE
7 19 (2.00%) WAN
8 18 (1.90%) SNMP
9 16 (1.69%) 3G
9 16 (1.69%) 4G
10 15 (1.58%) DHCP
10 15 (1.58%) Ethernet
11 14 (1.48%) Internet
12 13 (1.37%) SAN
12 13 (1.37%) SSH
13 12 (1.27%) GPRS
14 11 (1.16%) Remote Desktop
14 11 (1.16%) VSAT
15 9 (0.95%) VLAN
Database & Business Intelligence
1 55 (5.80%) SQL Server
2 30 (3.16%) MySQL
3 22 (2.32%) Relational Database
4 21 (2.22%) SQL Server Integration Services
5 9 (0.95%) Power BI
6 8 (0.84%) MongoDB
6 8 (0.84%) QlikView
7 4 (0.42%) BusinessObjects
8 3 (0.32%) GIS
9 2 (0.21%) Crystal Reports
9 2 (0.21%) Microsoft Analysis Services
9 2 (0.21%) Oracle Reports
9 2 (0.21%) RDBMS
9 2 (0.21%) SQL Server Analysis Services
9 2 (0.21%) SQL Server Reporting Services
10 1 (0.11%) Amazon RDS
10 1 (0.11%) Azure SQL Database
10 1 (0.11%) Power Query
10 1 (0.11%) Sisense
10 1 (0.11%) Tableau
Development Applications
1 24 (2.53%) JIRA
2 13 (1.37%) Eclipse
3 1 (0.11%) Subversion
General
1 251 (26.48%) Social Skills
2 90 (9.49%) Manufacturing
3 59 (6.22%) Finance
4 53 (5.59%) Retail
5 51 (5.38%) Analytical Skills
6 49 (5.17%) Telecoms
7 26 (2.74%) French Language
7 26 (2.74%) Military
8 23 (2.43%) Electronics
9 19 (2.00%) Automotive
10 18 (1.90%) German Language
11 17 (1.79%) Organisational Skills
12 14 (1.48%) Banking
12 14 (1.48%) Marketing
13 12 (1.27%) Inclusion and Diversity
13 12 (1.27%) Public Sector
14 11 (1.16%) Documentation Skills
15 10 (1.05%) Law
16 9 (0.95%) Games
16 9 (0.95%) Legal
Libraries, Frameworks & Software Standards
1 26 (2.74%) HTML
2 22 (2.32%) CSS
3 19 (2.00%) REST
4 14 (1.48%) XML
5 13 (1.37%) Ajax
5 13 (1.37%) AngularJS
5 13 (1.37%) JDBC
5 13 (1.37%) ODBC
5 13 (1.37%) SOAP
5 13 (1.37%) Web Services
5 13 (1.37%) XHTML
6 7 (0.74%) .NET
6 7 (0.74%) FIX Protocol
7 3 (0.32%) EDI
7 3 (0.32%) JSON
7 3 (0.32%) Lightning Web Components
7 3 (0.32%) React
8 1 (0.11%) BREW
8 1 (0.11%) MDX
8 1 (0.11%) OLE
Miscellaneous
1 41 (4.32%) Driving Licence
2 35 (3.69%) Management Information System
3 21 (2.22%) CCTV
3 21 (2.22%) Onboarding
4 19 (2.00%) Data Centre
5 16 (1.69%) Self-Motivation
6 13 (1.37%) CMDB
7 9 (0.95%) Housing Association
8 8 (0.84%) Linux Command Line
8 8 (0.84%) Social Media
9 7 (0.74%) Algorithms
9 7 (0.74%) EPoS
9 7 (0.74%) Fibre Optics
10 6 (0.63%) Data Protection Act
10 6 (0.63%) Fat Client
10 6 (0.63%) Foreign Exchange (FX)
10 6 (0.63%) Thin Client
11 5 (0.53%) iPhone
11 5 (0.53%) Low-Code
11 5 (0.53%) Renewable Energy
Operating Systems
1 199 (20.99%) Windows
2 78 (8.23%) Windows Server
3 63 (6.65%) Linux
4 35 (3.69%) Windows 10
5 16 (1.69%) Mac OS
6 15 (1.58%) Unix
7 14 (1.48%) Android
7 14 (1.48%) Apple iOS
8 8 (0.84%) Windows Server 2012
9 7 (0.74%) Windows Server 2016
9 7 (0.74%) Windows Server 2019
10 2 (0.21%) Solaris
10 2 (0.21%) Windows 7
Processes & Methodologies
1 261 (27.53%) Customer Service
2 145 (15.30%) Problem-Solving
3 100 (10.55%) ITIL
4 65 (6.86%) CRM
5 52 (5.49%) Continuous Improvement
6 38 (4.01%) Customer Experience
7 26 (2.74%) Coaching
8 25 (2.64%) Business Intelligence
9 24 (2.53%) B2B
9 24 (2.53%) Change Management
9 24 (2.53%) Mentoring
10 23 (2.43%) Disaster Recovery
11 22 (2.32%) Commercial Awareness
11 22 (2.32%) Time Management
12 21 (2.22%) ETL
13 20 (2.11%) ITSM
14 19 (2.00%) Requirements Analysis
15 18 (1.90%) Root Cause Analysis
16 17 (1.79%) Problem Management
17 16 (1.69%) Incident Management
Programming Languages
1 97 (10.23%) SQL
2 34 (3.59%) PL/SQL
3 29 (3.06%) Python
4 26 (2.74%) PowerShell
5 25 (2.64%) Java
5 25 (2.64%) T-SQL
6 21 (2.22%) JavaScript
7 13 (1.37%) Perl
8 10 (1.05%) C#
9 8 (0.84%) Bash
10 5 (0.53%) PHP
11 4 (0.42%) VBA
11 4 (0.42%) VBScript
12 3 (0.32%) Apex Code
13 2 (0.21%) C++
14 1 (0.11%) Data Analysis Expressions
Qualifications
1 106 (11.18%) Degree
2 34 (3.59%) HNC
3 22 (2.32%) Security Cleared
4 18 (1.90%) HND
5 11 (1.16%) CCNA
5 11 (1.16%) Cisco Certification
5 11 (1.16%) PRINCE2 Practitioner
6 8 (0.84%) GCSC
7 7 (0.74%) SC Cleared
8 5 (0.53%) Azure Certification
8 5 (0.53%) ITIL Certification
9 4 (0.42%) BPSS Clearance
9 4 (0.42%) MCP
10 3 (0.32%) MCT
10 3 (0.32%) Microsoft Certification
11 2 (0.21%) JNCIA
12 1 (0.11%) DBS Check
12 1 (0.11%) MBA
12 1 (0.11%) Network+ Certification
12 1 (0.11%) PhD
Quality Assurance & Compliance
1 32 (3.38%) SLA
2 18 (1.90%) QA
3 8 (0.84%) GDPR
4 5 (0.53%) ISO/IEC 27001
5 3 (0.32%) Accessibility
6 2 (0.21%) Cyber Essentials
6 2 (0.21%) ISO 14001
6 2 (0.21%) ISO 9001
6 2 (0.21%) Sarbanes-Oxley
7 1 (0.11%) EMIR
7 1 (0.11%) MiFID
System Software
1 136 (14.35%) Active Directory
2 43 (4.54%) Hyper-V
3 32 (3.38%) VMware Infrastructure
4 8 (0.84%) Firmware
4 8 (0.84%) Virtual Desktop
5 7 (0.74%) vSphere
6 6 (0.63%) Virtual Servers
7 4 (0.42%) Microsoft Virtual Server
7 4 (0.42%) NFS
7 4 (0.42%) Terminal Services
7 4 (0.42%) Virtual Machines
8 1 (0.11%) VMware ESXi
Systems Management
1 31 (3.27%) Microsoft Intune
2 13 (1.37%) WMI
3 5 (0.53%) Progress Chef
3 5 (0.53%) SCCM
4 4 (0.42%) Jamf Pro
5 3 (0.32%) Cisco Prime
5 3 (0.32%) McAfee ePO
5 3 (0.32%) SCOM
6 1 (0.11%) Autotask
6 1 (0.11%) Backup Exec
Vendors
1 179 (18.88%) Microsoft
2 46 (4.85%) VMware
3 27 (2.85%) Cisco
4 25 (2.64%) Oracle
5 21 (2.22%) Salesforce
6 15 (1.58%) NEC
7 13 (1.37%) Splunk
7 13 (1.37%) Veeam
8 11 (1.16%) HP
9 8 (0.84%) Citrix
10 7 (0.74%) Apple
10 7 (0.74%) Commvault
11 6 (0.63%) Acronis
11 6 (0.63%) Siemens
12 5 (0.53%) SAP
12 5 (0.53%) ServiceNow
13 4 (0.42%) Cognos
13 4 (0.42%) HubSpot
13 4 (0.42%) Sun
14 3 (0.32%) SolarWinds