Technical Support Jobs in England

Technical Support
UK > England

The median Technical Support salary in England is £33,089 per year, according to job vacancies posted during the 6 months leading to 11 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 May 2025
Same period 2024 Same period 2023
Rank 262 243 494
Rank change year-on-year -19 +251 +61
Permanent jobs requiring a Technical Support 577 973 503
As % of all permanent jobs advertised in England 1.19% 1.13% 0.56%
As % of the Job Titles category 1.32% 1.20% 0.61%
Number of salaries quoted 358 810 243
10th Percentile £26,000 £24,000 £26,020
25th Percentile £28,000 £26,750 £29,393
Median annual salary (50th Percentile) £33,089 £33,500 £37,500
Median % change year-on-year -1.23% -10.67% +15.38%
75th Percentile £42,456 £43,750 £46,250
90th Percentile £50,453 £50,000 £58,500
UK median annual salary £33,000 £33,500 £37,500
% change year-on-year -1.49% -10.67% +15.38%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 43,811 81,137 82,278
% of permanent jobs with a recognized job title 90.57% 94.49% 91.47%
Number of salaries quoted 24,794 60,555 52,271
10th Percentile £30,000 £28,500 £32,500
25th Percentile £41,280 £38,250 £45,000
Median annual salary (50th Percentile) £57,500 £53,500 £60,800
Median % change year-on-year +7.48% -12.01% +1.33%
75th Percentile £75,000 £71,688 £82,500
90th Percentile £97,500 £91,000 £100,000
UK median annual salary £57,443 £52,500 £60,000
% change year-on-year +9.41% -12.50% -

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support in England.

Salary trend for Technical Support in England

Technical Support
Salary Histogram in England

Salary distribution for jobs citing Technical Support in England over the 6 months to 11 May 2025.

Salary histogram for Technical Support in England

Technical Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the England region over the 6 months to 11 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +37 178 £33,500 +3.08% 78
North of England -39 102 £35,000 +7.69% 48
South West +69 94 £31,000 -8.82% 21
London +75 71 £34,500 -13.75% 86
East of England +25 66 £32,500 -5.11% 25
Midlands -47 65 £33,000 +10.00% 41
North West -69 48 £37,500 +15.38% 25
Yorkshire +33 45 £29,500 -9.23% 19
West Midlands -6 37 £31,335 -10.47% 15
East Midlands -11 28 £37,500 +33.93% 23
North East +45 9 £60,000 +100.00% 7
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 11 May 2025, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support in the job title.

1 232 (40.21%) Customer Service
2 209 (36.22%) Social Skills
3 183 (31.72%) Problem-Solving
4 138 (23.92%) Microsoft
5 137 (23.74%) Windows
6 122 (21.14%) Manufacturing
7 114 (19.76%) Customer Experience
8 101 (17.50%) Firewall
9 97 (16.81%) Service Delivery
10 94 (16.29%) Coaching
11 91 (15.77%) Technical Analysis
11 91 (15.77%) NVQ Level 4
12 90 (15.60%) Degree
13 89 (15.42%) Microsoft 365
14 81 (14.04%) Active Directory
15 67 (11.61%) Windows Server
16 62 (10.75%) Linux
17 60 (10.40%) Azure
18 53 (9.19%) CRM
19 51 (8.84%) SQL
20 45 (7.80%) Microsoft Office
21 44 (7.63%) Cisco
22 41 (7.11%) Retail
23 38 (6.59%) DNS
23 38 (6.59%) Self-Motivation
24 37 (6.41%) Microsoft Certification
25 35 (6.07%) Finance
25 35 (6.07%) WAN
25 35 (6.07%) ITIL
25 35 (6.07%) VMware

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (5.89%) SharePoint
2 25 (4.33%) Microsoft Exchange
3 5 (0.87%) Kinematics
4 1 (0.17%) Alfresco
4 1 (0.17%) Confluence
4 1 (0.17%) Documentum
4 1 (0.17%) GemFire
4 1 (0.17%) Skype for Business
Applications
1 45 (7.80%) Microsoft Office
2 29 (5.03%) Microsoft Excel
3 8 (1.39%) SOLIDWORKS
4 5 (0.87%) AutoCAD
5 4 (0.69%) Chatbot
5 4 (0.69%) Microsoft PowerPoint
6 3 (0.52%) Spreadsheet
7 2 (0.35%) Autodesk Inventor
8 1 (0.17%) MS Visio
Business Applications
1 4 (0.69%) Dynamics NAV
2 3 (0.52%) Dynamics CRM
Cloud Services
1 89 (15.42%) Microsoft 365
2 60 (10.40%) Azure
3 31 (5.37%) Entra ID
4 25 (4.33%) AWS
5 19 (3.29%) OneDrive
6 13 (2.25%) SaaS
7 7 (1.21%) GCP
8 5 (0.87%) Cloud Computing
9 4 (0.69%) Nutanix
10 2 (0.35%) Azure Monitor
10 2 (0.35%) Power Platform
11 1 (0.17%) Amazon CloudWatch
11 1 (0.17%) Azure Data Factory
11 1 (0.17%) Azure ExpressRoute
11 1 (0.17%) Azure Logic Apps
11 1 (0.17%) Dynamics 365
11 1 (0.17%) Power Automate
11 1 (0.17%) PowerApps
Communications & Networking
1 101 (17.50%) Firewall
2 38 (6.59%) DNS
3 35 (6.07%) WAN
4 28 (4.85%) VPN
5 27 (4.68%) DHCP
6 25 (4.33%) LAN
7 21 (3.64%) Wi-Fi
8 18 (3.12%) TCP/IP
9 16 (2.77%) VSAT
10 15 (2.60%) VoIP
11 13 (2.25%) Remote Desktop
12 10 (1.73%) VLAN
13 8 (1.39%) Wireless
14 7 (1.21%) Internet
15 6 (1.04%) HTTP
15 6 (1.04%) MPLS
15 6 (1.04%) SD-WAN
15 6 (1.04%) SSL
16 5 (0.87%) Unified Communications
17 4 (0.69%) Bluetooth
Database & Business Intelligence
1 11 (1.91%) MySQL
2 7 (1.21%) SQL Server
3 6 (1.04%) NoSQL
4 4 (0.69%) Amazon RDS
4 4 (0.69%) Metabase
4 4 (0.69%) PostgreSQL
5 3 (0.52%) Electronic Patient Records
5 3 (0.52%) GIS
6 2 (0.35%) MS Access
7 1 (0.17%) DB2
7 1 (0.17%) Power BI
7 1 (0.17%) Relational Database
7 1 (0.17%) SQL Server Integration Services
Development Applications
1 29 (5.03%) JIRA
2 2 (0.35%) Visual Studio
3 1 (0.17%) Git
General
1 209 (36.22%) Social Skills
2 122 (21.14%) Manufacturing
3 41 (7.11%) Retail
4 35 (6.07%) Finance
5 29 (5.03%) Telecoms
6 26 (4.51%) Presentation Skills
7 20 (3.47%) Analytical Skills
8 17 (2.95%) Aerospace
8 17 (2.95%) Automotive
9 15 (2.60%) Organisational Skills
10 13 (2.25%) Inclusion and Diversity
11 12 (2.08%) German Language
12 10 (1.73%) Back Office
13 8 (1.39%) Aeronautics
13 8 (1.39%) Aviation
13 8 (1.39%) French Language
14 6 (1.04%) Legal
15 5 (0.87%) Documentation Skills
15 5 (0.87%) Electronics
15 5 (0.87%) Law
Libraries, Frameworks & Software Standards
1 13 (2.25%) HTML
2 9 (1.56%) JSON
3 6 (1.04%) CSS
4 5 (0.87%) Pandas
4 5 (0.87%) Puppeteer
4 5 (0.87%) Scrapy
5 3 (0.52%) .NET
6 2 (0.35%) Software Packaging
7 1 (0.17%) .NET Framework
7 1 (0.17%) ASP.NET
7 1 (0.17%) Elastic Stack
7 1 (0.17%) Kafka
7 1 (0.17%) Middleware
7 1 (0.17%) React
7 1 (0.17%) ServiceStack
Miscellaneous
1 38 (6.59%) Self-Motivation
2 28 (4.85%) Driving Licence
3 20 (3.47%) Satnav
4 16 (2.77%) Onboarding
5 13 (2.25%) Linux Command Line
6 9 (1.56%) Management Information System
6 9 (1.56%) Video Conferencing
7 8 (1.39%) Data Centre
8 7 (1.21%) Private Cloud
9 6 (1.04%) Digital Signage
10 5 (0.87%) CCTV
11 4 (0.69%) e-Learning
11 4 (0.69%) IoT
12 3 (0.52%) Analytical Mindset
12 3 (0.52%) FMCG
12 3 (0.52%) NHS
12 3 (0.52%) Operational Technology
12 3 (0.52%) Renewable Energy
13 2 (0.35%) Life Science
13 2 (0.35%) PACS
Operating Systems
1 137 (23.74%) Windows
2 67 (11.61%) Windows Server
3 62 (10.75%) Linux
4 29 (5.03%) Windows 10
5 24 (4.16%) Mac OS
6 13 (2.25%) Windows Server 2019
7 10 (1.73%) Unix
8 9 (1.56%) Apple iOS
9 6 (1.04%) Windows 7
10 5 (0.87%) Windows Server 2012
11 3 (0.52%) Windows Server 2016
12 2 (0.35%) Android
Processes & Methodologies
1 232 (40.21%) Customer Service
2 183 (31.72%) Problem-Solving
3 114 (19.76%) Customer Experience
4 97 (16.81%) Service Delivery
5 94 (16.29%) Coaching
6 91 (15.77%) Technical Analysis
7 53 (9.19%) CRM
8 35 (6.07%) ITIL
9 34 (5.89%) Mentoring
10 33 (5.72%) Continuous Improvement
11 27 (4.68%) B2B
12 26 (4.51%) Cybersecurity
13 25 (4.33%) Time Management
14 22 (3.81%) Test Automation
15 20 (3.47%) Scenario Testing
16 19 (3.29%) Computer Science
17 18 (3.12%) Commercial Awareness
17 18 (3.12%) Project Management
18 14 (2.43%) Proactive Management
18 14 (2.43%) Project Delivery
Programming Languages
1 51 (8.84%) SQL
2 20 (3.47%) Python
3 12 (2.08%) PL/SQL
4 9 (1.56%) PowerShell
5 8 (1.39%) VB
6 7 (1.21%) C++
7 6 (1.04%) Java
7 6 (1.04%) JavaScript
8 3 (0.52%) PHP
9 2 (0.35%) Bash
9 2 (0.35%) C#
9 2 (0.35%) Perl
9 2 (0.35%) Shell Script
10 1 (0.17%) C
10 1 (0.17%) Go
10 1 (0.17%) T-SQL
10 1 (0.17%) VB.NET
Qualifications
1 91 (15.77%) NVQ Level 4
2 90 (15.60%) Degree
3 37 (6.41%) Microsoft Certification
4 31 (5.37%) Security Cleared
5 29 (5.03%) Cisco Certification
6 27 (4.68%) CCNA
7 26 (4.51%) SC Cleared
8 25 (4.33%) HND
9 23 (3.99%) JNCIA
10 19 (3.29%) HNC
11 16 (2.77%) A+ Certification
12 11 (1.91%) Computer Science Degree
13 8 (1.39%) MCSE
14 7 (1.21%) MCSA
15 6 (1.04%) Master's Degree
15 6 (1.04%) MCP
16 4 (0.69%) BPSS Clearance
16 4 (0.69%) Dell Certification
17 3 (0.52%) DBS Check
18 2 (0.35%) Azure Certification
Quality Assurance & Compliance
1 28 (4.85%) SLA
2 6 (1.04%) GDPR
3 5 (0.87%) Accessibility
4 3 (0.52%) COSHH
5 2 (0.35%) ISO/IEC 27001
6 1 (0.17%) Cyber Essentials
6 1 (0.17%) ISO 13485
6 1 (0.17%) ISO 9001
6 1 (0.17%) Sarbanes-Oxley
System Software
1 81 (14.04%) Active Directory
2 34 (5.89%) Hyper-V
3 27 (4.68%) VMware Infrastructure
4 9 (1.56%) Terminal Services
5 5 (0.87%) Virtual Desktop
5 5 (0.87%) VMware ESXi
6 3 (0.52%) Virtual Machines
7 2 (0.35%) Docker
Systems Management
1 27 (4.68%) Microsoft Intune
2 7 (1.21%) SCCM
3 6 (1.04%) Proxmox
4 5 (0.87%) vCenter Server
5 4 (0.69%) Kubernetes
6 3 (0.52%) Autotask
6 3 (0.52%) Backup Exec
7 2 (0.35%) PaperCut
8 1 (0.17%) Grafana
8 1 (0.17%) Prometheus
8 1 (0.17%) WSUS
Vendors
1 138 (23.92%) Microsoft
2 44 (7.63%) Cisco
3 35 (6.07%) VMware
4 20 (3.47%) Salesforce
5 16 (2.77%) Siemens
6 15 (2.60%) SAP
7 12 (2.08%) Juniper
8 11 (1.91%) Fortinet
9 10 (1.73%) Citrix
9 10 (1.73%) Dell
10 8 (1.39%) Meraki
11 7 (1.21%) WatchGuard
12 6 (1.04%) McAfee
12 6 (1.04%) SonicWALL
13 5 (0.87%) Aruba
13 5 (0.87%) Okta
13 5 (0.87%) Sophos
13 5 (0.87%) Ubiquiti
14 4 (0.69%) Apple
14 4 (0.69%) Google