Service Delivery Contracts in England

Service Delivery
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 7 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 108 114 126
Rank change year-on-year +6 +12 +36
Contract jobs citing Service Delivery 784 1,096 1,540
As % of all contract jobs advertised in England 2.14% 2.23% 2.18%
As % of the Processes & Methodologies category 2.48% 2.47% 2.40%
Number of daily rates quoted 471 720 997
10th Percentile £200 £263 £248
25th Percentile £314 £413 £408
Median daily rate (50th Percentile) £493 £525 £505
Median % change year-on-year -6.10% +3.96% +12.22%
75th Percentile £586 £613 £613
90th Percentile £688 £725 £700
UK median daily rate £475 £525 £510
% change year-on-year -9.52% +2.94% +13.33%
Number of hourly rates quoted 99 84 103
10th Percentile £14.00 £13.29 £10.86
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £24.31 £13.66
Median % change year-on-year -39.12% +77.96% -25.15%
75th Percentile £16.85 £44.56 £20.00
90th Percentile £26.78 £65.00 £32.50
UK median hourly rate £14.80 £24.62 £14.50
% change year-on-year -39.89% +69.79% -22.77%

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,661 44,294 64,052
As % of all contract IT jobs advertised in England 86.54% 90.18% 90.80%
Number of daily rates quoted 20,752 31,074 45,519
10th Percentile £300 £325 £331
25th Percentile £413 £444 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £650 £674 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,232 1,569 1,736
10th Percentile £12.87 £10.73 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.50 £37.34 £24.30
Median % change year-on-year -2.25% +53.69% +3.38%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £63.75
UK median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +2.04%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 7 May 2024.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 7 May 2024.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +11 238 £500 - 259
South East +31 162 £375 -23.08% 149
North of England -7 142 £550 - 157
East of England 0 84 £350 -26.32% 91
Yorkshire +24 80 £533 -3.18% 53
South West -14 74 £489 -18.54% 79
Midlands -20 65 £490 -9.77% 113
North West -28 60 £575 +4.55% 93
West Midlands -25 37 £510 +2.00% 64
East Midlands +2 25 £475 -15.64% 49
North East -2 2 £590 -1.67% 12
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (3.57%) Microsoft Exchange
2 20 (2.55%) SharePoint
3 7 (0.89%) CMS
3 7 (0.89%) Confluence
4 4 (0.51%) Adobe Experience Manager
4 4 (0.51%) Skype for Business
5 2 (0.26%) IBM Notes
6 1 (0.13%) Apache
6 1 (0.13%) IIS
6 1 (0.13%) Tomcat
Applications
1 74 (9.44%) Microsoft Excel
2 66 (8.42%) Microsoft Office
3 55 (7.02%) Microsoft PowerPoint
4 4 (0.51%) MS Visio
5 2 (0.26%) Spreadsheet
Business Applications
1 13 (1.66%) Remedy ITSM
2 5 (0.64%) SAP S/4HANA
3 3 (0.38%) Infor SunSystems
3 3 (0.38%) SAP ERP
3 3 (0.38%) Shopify
4 2 (0.26%) Salesforce CRM
4 2 (0.26%) SystmOne
5 1 (0.13%) Aladdin
5 1 (0.13%) OPENHousing
5 1 (0.13%) SAP Hybris
5 1 (0.13%) SAP MDM
5 1 (0.13%) Unit4 Business World
Cloud Services
1 87 (11.10%) Microsoft 365
2 78 (9.95%) Azure
3 35 (4.46%) AWS
4 31 (3.95%) SaaS
5 20 (2.55%) Power Platform
6 13 (1.66%) SuccessFactors
7 12 (1.53%) IaaS
7 12 (1.53%) OneDrive
7 12 (1.53%) PaaS
8 9 (1.15%) Cloud Computing
8 9 (1.15%) Entra ID
9 7 (0.89%) PowerApps
10 6 (0.77%) Power Automate
11 5 (0.64%) Azure Storage
12 4 (0.51%) Dynamics 365
13 3 (0.38%) Azure DevOps
13 3 (0.38%) BigCommerce
13 3 (0.38%) GCP
14 2 (0.26%) Azure Sentinel
14 2 (0.26%) Datadog
Communications & Networking
1 43 (5.48%) Firewall
2 22 (2.81%) LAN
3 20 (2.55%) VPN
4 15 (1.91%) Network Security
4 15 (1.91%) WAN
4 15 (1.91%) Wi-Fi
5 14 (1.79%) VLAN
6 12 (1.53%) SD-WAN
7 11 (1.40%) DNS
8 8 (1.02%) DHCP
8 8 (1.02%) Ethernet
8 8 (1.02%) Internet
8 8 (1.02%) MPLS
9 7 (0.89%) Unified Communications
10 6 (0.77%) TCP/IP
11 5 (0.64%) Cisco Firepower
11 5 (0.64%) WLAN
12 4 (0.51%) PSTN
12 4 (0.51%) Skype
12 4 (0.51%) SNMP
Database & Business Intelligence
1 18 (2.30%) Power BI
2 8 (1.02%) SQL Server
3 6 (0.77%) Tableau
4 5 (0.64%) Data Mining
4 5 (0.64%) MySQL
5 4 (0.51%) Apache Cassandra
5 4 (0.51%) Data Warehouse
5 4 (0.51%) NoSQL
5 4 (0.51%) Redis
6 3 (0.38%) GIS
6 3 (0.38%) Relational Database
7 2 (0.26%) Amazon RDS
7 2 (0.26%) BigQuery
7 2 (0.26%) Data Lake
7 2 (0.26%) Oracle Database
7 2 (0.26%) Oracle Database 10g
7 2 (0.26%) Qlik Sense
7 2 (0.26%) RDBMS
7 2 (0.26%) SAP HANA
7 2 (0.26%) SQL Server Reporting Services
Development Applications
1 9 (1.15%) JIRA
2 4 (0.51%) Bitbucket
2 4 (0.51%) Gatling
2 4 (0.51%) Git
2 4 (0.51%) Mockito
2 4 (0.51%) ScalaTest
3 3 (0.38%) Maven
4 1 (0.13%) Cypress.io
4 1 (0.13%) Jenkins
4 1 (0.13%) Oracle APEX
4 1 (0.13%) Oracle Forms
4 1 (0.13%) Yeoman
General
1 255 (32.53%) Social Skills
2 137 (17.47%) Finance
3 83 (10.59%) Public Sector
4 82 (10.46%) Analytical Skills
5 42 (5.36%) Telecoms
6 34 (4.34%) Local Government
7 28 (3.57%) Organisational Skills
8 22 (2.81%) Legal
9 21 (2.68%) Marketing
10 19 (2.42%) Presentation Skills
11 17 (2.17%) Influencing Skills
12 14 (1.79%) Banking
13 11 (1.40%) German Language
13 11 (1.40%) Manufacturing
14 9 (1.15%) Pharmaceutical
14 9 (1.15%) Police
14 9 (1.15%) Retail
15 8 (1.02%) French Language
16 6 (0.77%) Billing
16 6 (0.77%) Law
Job Titles
1 126 (16.07%) Service Manager
2 115 (14.67%) Analyst
3 100 (12.76%) Delivery Manager
4 86 (10.97%) Service Delivery Manager
5 61 (7.78%) Service Analyst
6 55 (7.02%) Senior
7 45 (5.74%) Lead
8 44 (5.61%) Service Desk Analyst
9 43 (5.48%) IT Manager
10 36 (4.59%) Developer
11 34 (4.34%) Project Manager
11 34 (4.34%) Support Engineer
12 32 (4.08%) IT Services Manager
13 29 (3.70%) Network Engineer
14 28 (3.57%) 1st Line Support
15 27 (3.44%) Customer Analyst
15 27 (3.44%) Customer Service Analyst
16 26 (3.32%) Architect
17 25 (3.19%) ServiceNow Developer
18 23 (2.93%) Consultant
Libraries, Frameworks & Software Standards
1 30 (3.83%) Web Services
2 17 (2.17%) CSS
3 15 (1.91%) HTML
4 10 (1.28%) AngularJS
4 10 (1.28%) RESTful
5 8 (1.02%) Node.js
6 7 (0.89%) REST
6 7 (0.89%) Spring
6 7 (0.89%) Spring MVC
7 6 (0.77%) .NET
8 4 (0.51%) Akka
8 4 (0.51%) Hibernate
8 4 (0.51%) JPA
8 4 (0.51%) OpenAPI
8 4 (0.51%) Play Framework
8 4 (0.51%) RAML
8 4 (0.51%) spray
8 4 (0.51%) Swagger
8 4 (0.51%) Visualforce
8 4 (0.51%) XMPP
Miscellaneous
1 42 (5.36%) Management Information System
2 22 (2.81%) Driving Licence
3 18 (2.30%) Product Ownership
4 17 (2.17%) Onboarding
4 17 (2.17%) Replication
5 16 (2.04%) CMDB
6 11 (1.40%) Self-Motivation
7 7 (0.89%) Data Centre
7 7 (0.89%) Digital Signage
7 7 (0.89%) Private Cloud
7 7 (0.89%) Virtual Team
8 6 (0.77%) BYOD
8 6 (0.77%) PKI
9 5 (0.64%) Operational Technology
10 4 (0.51%) Blackberry
10 4 (0.51%) Data Protection Act
10 4 (0.51%) NHS
10 4 (0.51%) Security Operations Centre
10 4 (0.51%) Taxonomies
11 3 (0.38%) Greenfield Project
Operating Systems
1 125 (15.94%) Windows
2 38 (4.85%) Linux
3 37 (4.72%) Windows 10
4 27 (3.44%) Windows 7
5 14 (1.79%) Unix
6 12 (1.53%) Windows Server
7 10 (1.28%) Apple iOS
8 8 (1.02%) Android
9 7 (0.89%) Windows Server 2019
10 6 (0.77%) Mac OS
10 6 (0.77%) Windows Server 2016
11 4 (0.51%) Solaris
12 3 (0.38%) AIX
12 3 (0.38%) Ubuntu
12 3 (0.38%) VMS
13 2 (0.26%) OpenVMS
13 2 (0.26%) Windows XP
14 1 (0.13%) CentOS
Processes & Methodologies
1 245 (31.25%) ITIL
2 209 (26.66%) Problem-Solving
3 189 (24.11%) Customer Service
4 139 (17.73%) Service Management
5 97 (12.37%) ITSM
6 87 (11.10%) Incident Management
7 86 (10.97%) Agile
8 82 (10.46%) Continuous Improvement
9 76 (9.69%) Project Delivery
10 71 (9.06%) Change Management
11 60 (7.65%) Project Management
12 59 (7.53%) Roadmaps
13 58 (7.40%) Mathematics
14 54 (6.89%) Stakeholder Management
15 48 (6.12%) Decision-Making
16 45 (5.74%) Asset Management
17 44 (5.61%) Problem Management
18 38 (4.85%) Customer Experience
19 36 (4.59%) Business Case
19 36 (4.59%) Migration
Programming Languages
1 25 (3.19%) SQL
2 16 (2.04%) JavaScript
3 12 (1.53%) Java
4 10 (1.28%) PowerShell
5 8 (1.02%) Swift
6 5 (0.64%) Python
7 4 (0.51%) Apex Code
7 4 (0.51%) C#
7 4 (0.51%) Scala
8 3 (0.38%) C++
8 3 (0.38%) VB.NET
9 2 (0.26%) Bash
9 2 (0.26%) COBOL
9 2 (0.26%) DCL
10 1 (0.13%) C
10 1 (0.13%) Data Analysis Expressions
10 1 (0.13%) R
10 1 (0.13%) Shell Script
10 1 (0.13%) T-SQL
10 1 (0.13%) TypeScript
Qualifications
1 188 (23.98%) Security Cleared
2 110 (14.03%) SC Cleared
3 70 (8.93%) DV Cleared
4 65 (8.29%) Degree
5 29 (3.70%) Microsoft Certification
6 24 (3.06%) MCP
7 17 (2.17%) MCSA
8 16 (2.04%) A+ Certification
9 14 (1.79%) ITIL Certification
10 13 (1.66%) BPSS Clearance
11 10 (1.28%) Cisco Certification
12 8 (1.02%) PMP
13 7 (0.89%) Azure Certification
13 7 (0.89%) BC Cleared
13 7 (0.89%) CCNA
13 7 (0.89%) ITIL Foundation Certificate
13 7 (0.89%) PMI Certification
14 6 (0.77%) DBS Check
15 5 (0.64%) CCNP
16 4 (0.51%) MCSE
Quality Assurance & Compliance
1 109 (13.90%) SLA
2 24 (3.06%) ISO/IEC 27001
3 17 (2.17%) Data Quality
4 15 (1.91%) QA
5 12 (1.53%) NIST
6 11 (1.40%) GDPR
7 8 (1.02%) ISO/IEC 20000
8 5 (0.64%) ISO 9001
9 4 (0.51%) Cyber Essentials
9 4 (0.51%) PMO
10 2 (0.26%) Accessibility
10 2 (0.26%) WCAG
11 1 (0.13%) Actionable Recommendations
11 1 (0.13%) GRC
11 1 (0.13%) GxP
System Software
1 72 (9.18%) Active Directory
2 16 (2.04%) Firmware
3 11 (1.40%) VMware Infrastructure
4 7 (0.89%) Hyper-V
5 5 (0.64%) Docker
6 3 (0.38%) SRDF
6 3 (0.38%) Virtual Desktop
6 3 (0.38%) Virtual Machines
6 3 (0.38%) vSphere
7 1 (0.13%) Microsoft App-V
7 1 (0.13%) VMware NSX
Systems Management
1 25 (3.19%) SCCM
2 22 (2.81%) Microsoft Intune
3 15 (1.91%) Ansible
3 15 (1.91%) NetBackup
4 14 (1.79%) Puppet
5 9 (1.15%) Single Sign-On
6 5 (0.64%) Kubernetes
7 4 (0.51%) Endace
7 4 (0.51%) Grafana
7 4 (0.51%) Prometheus
8 3 (0.38%) EMC TimeFinder
8 3 (0.38%) FortiGate
8 3 (0.38%) WSUS
9 2 (0.26%) IBM BigFix
9 2 (0.26%) Rundeck
9 2 (0.26%) Tivoli
10 1 (0.13%) Terraform
Vendors
1 246 (31.38%) Microsoft
2 103 (13.14%) ServiceNow
3 31 (3.95%) Citrix
4 25 (3.19%) Cisco
5 24 (3.06%) SAP
6 21 (2.68%) Oracle
7 19 (2.42%) HP
8 15 (1.91%) Veritas
9 14 (1.79%) Remedy
9 14 (1.79%) VMware
10 11 (1.40%) Dell
10 11 (1.40%) Google
11 10 (1.28%) Juniper
11 10 (1.28%) Salesforce
12 8 (1.02%) BMC
12 8 (1.02%) F5
12 8 (1.02%) Okta
13 7 (0.89%) Apple
14 5 (0.64%) NetApp
15 4 (0.51%) EMC