Service Delivery Manager Jobs

Service Delivery Manager
UK

The median Service Delivery Manager salary in the UK is £55,000 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 526 772 851
Rank change year-on-year +246 +79 -172
Permanent jobs requiring a Service Delivery Manager 393 202 399
As % of all permanent jobs advertised in the UK 0.40% 0.20% 0.25%
As % of the Job Titles category 0.42% 0.22% 0.26%
Number of salaries quoted 228 158 329
10th Percentile £36,775 £42,027 £41,250
25th Percentile £42,750 £50,000 £47,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +14.29%
75th Percentile £71,750 £71,250 £69,500
90th Percentile £77,875 £89,000 £77,500
UK excluding London median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,699 92,665 152,640
% of permanent jobs with a recognized job title 94.62% 91.54% 96.10%
Number of salaries quoted 67,079 58,510 84,912
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,611
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,719 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +5.63%

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery Manager.

Salary trend for Service Delivery Manager in the UK

Service Delivery Manager
Salary Histogram

Salary distribution for jobs citing Service Delivery Manager over the 6 months to 13 May 2024.

Salary histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +274 370 £55,000 -12.00% 35
UK excluding London +91 218 £50,000 -9.09% 24
London +195 154 £68,338 -4.42% 13
Work from Home +77 78 £66,250 +6.00% 14
South East +59 67 £46,250 -22.92% 6
North of England +71 50 £50,000 -4.40% 4
Midlands +16 40 £53,500 -10.83% 4
South West -6 35 £67,500 +12.50% 5
West Midlands +26 30 £62,500 +4.17% 3
North West +18 26 £48,750 -17.02% 2
Yorkshire +90 24 £60,000 +20.00% 2
East of England +27 15 £42,500 +17.24% 2
East Midlands +2 10 £35,000 -24.32% 1
Scotland -54 9 £45,000 +2.86% 1
Wales +14 2 £40,000 -13.98% 2

Service Delivery Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 13 May 2024, Service Delivery Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Delivery Manager in the job title.

1 393 (100.00%) Service Delivery
2 185 (47.07%) Social Skills
3 153 (38.93%) Finance
4 150 (38.17%) SLA
5 140 (35.62%) Microsoft
6 137 (34.86%) ITIL
7 118 (30.03%) Mentoring
7 118 (30.03%) Contract Negotiation
8 117 (29.77%) ServiceNow
9 110 (27.99%) Law
10 106 (26.97%) Service Management
10 106 (26.97%) Performance Management
11 104 (26.46%) Inclusion and Diversity
12 101 (25.70%) SaaS
13 95 (24.17%) Dell
14 75 (19.08%) ITSM
15 55 (13.99%) Customer Service
16 53 (13.49%) Project Management
17 44 (11.20%) Stakeholder Management
17 44 (11.20%) Degree
18 42 (10.69%) Incident Management
19 37 (9.41%) Line Management
20 36 (9.16%) ITIL Certification
21 35 (8.91%) Problem-Solving
22 33 (8.40%) ERP
22 33 (8.40%) Service Delivery Management
23 32 (8.14%) Public Sector
24 31 (7.89%) Microsoft 365
25 30 (7.63%) CRM
26 29 (7.38%) Continuous Improvement

Service Delivery Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (0.51%) Confluence
1 2 (0.51%) Microsoft Exchange
1 2 (0.51%) SharePoint
Applications
1 23 (5.85%) Microsoft Office
2 19 (4.83%) Microsoft Excel
3 8 (2.04%) Microsoft PowerPoint
Business Applications
1 7 (1.78%) Dynamics CRM
2 5 (1.27%) SAP ERP
3 1 (0.25%) Oracle EBS
3 1 (0.25%) Oracle ERP
3 1 (0.25%) SAP HR
Cloud Services
1 101 (25.70%) SaaS
2 31 (7.89%) Microsoft 365
3 16 (4.07%) Azure
4 6 (1.53%) Power Platform
5 2 (0.51%) Google Docs
6 1 (0.25%) Cloud Computing
6 1 (0.25%) Entra ID
6 1 (0.25%) Google Workspace
6 1 (0.25%) PaaS
Communications & Networking
1 9 (2.29%) Wi-Fi
2 5 (1.27%) Firewall
3 4 (1.02%) LAN
3 4 (1.02%) WAN
4 3 (0.76%) Network Security
4 3 (0.76%) SD-WAN
4 3 (0.76%) VPN
4 3 (0.76%) WLAN
5 2 (0.51%) Internet
5 2 (0.51%) NAS
5 2 (0.51%) VSAT
6 1 (0.25%) DHCP
6 1 (0.25%) DNS
Database & Business Intelligence
1 12 (3.05%) SQL Server
2 6 (1.53%) Power BI
2 6 (1.53%) SAP HANA
3 1 (0.25%) Oracle Reports
Development Applications
1 3 (0.76%) JIRA
2 2 (0.51%) Bitbucket
2 2 (0.51%) GitLab
General
1 185 (47.07%) Social Skills
2 153 (38.93%) Finance
3 110 (27.99%) Law
4 104 (26.46%) Inclusion and Diversity
5 32 (8.14%) Public Sector
6 26 (6.62%) Analytical Skills
7 20 (5.09%) Telecoms
8 18 (4.58%) Retail
9 17 (4.33%) Influencing Skills
10 15 (3.82%) Spanish Language
11 10 (2.54%) Legal
12 9 (2.29%) French Language
13 8 (2.04%) Documentation Skills
13 8 (2.04%) Presentation Skills
14 7 (1.78%) Manufacturing
15 6 (1.53%) Pharmaceutical
16 3 (0.76%) Banking
17 2 (0.51%) Advertising
18 1 (0.25%) Billing
18 1 (0.25%) Marketing
Libraries, Frameworks & Software Standards
1 16 (4.07%) EDI
2 4 (1.02%) CSS
3 2 (0.51%) .NET
3 2 (0.51%) RESTful
4 1 (0.25%) Middleware
Miscellaneous
1 16 (4.07%) Driving Licence
2 15 (3.82%) Onboarding
3 14 (3.56%) Self-Motivation
4 9 (2.29%) Management Information System
5 7 (1.78%) Product Ownership
6 5 (1.27%) PMI
6 5 (1.27%) Team-Oriented Environment
7 4 (1.02%) Cyber Threat
7 4 (1.02%) Virtual Team
8 3 (0.76%) Cyber Kill Chain
8 3 (0.76%) Greenfield Project
8 3 (0.76%) Security Posture
9 2 (0.51%) Security Operations Centre
10 1 (0.25%) Data Centre
10 1 (0.25%) Enterprise Software
10 1 (0.25%) IoT
10 1 (0.25%) Legacy Systems
10 1 (0.25%) Mobile App
10 1 (0.25%) Operational Technology
10 1 (0.25%) Reinsurance
Operating Systems
1 19 (4.83%) Windows
2 2 (0.51%) Windows Server
Processes & Methodologies
1 393 (100.00%) Service Delivery
2 137 (34.86%) ITIL
3 118 (30.03%) Contract Negotiation
3 118 (30.03%) Mentoring
4 106 (26.97%) Performance Management
4 106 (26.97%) Service Management
5 75 (19.08%) ITSM
6 55 (13.99%) Customer Service
7 53 (13.49%) Project Management
8 44 (11.20%) Stakeholder Management
9 42 (10.69%) Incident Management
10 37 (9.41%) Line Management
11 35 (8.91%) Problem-Solving
12 33 (8.40%) ERP
12 33 (8.40%) Service Delivery Management
13 30 (7.63%) CRM
14 29 (7.38%) Continuous Improvement
15 27 (6.87%) Incident Response
16 25 (6.36%) Problem Management
17 24 (6.11%) Computer Science
Programming Languages
1 10 (2.54%) C#
2 8 (2.04%) Java
2 8 (2.04%) Python
3 3 (0.76%) SQL
4 2 (0.51%) JavaScript
Qualifications
1 44 (11.20%) Degree
2 36 (9.16%) ITIL Certification
3 18 (4.58%) Security Cleared
4 16 (4.07%) Computer Science Degree
5 6 (1.53%) PMI Certification
6 5 (1.27%) PMP
7 4 (1.02%) Cisco Certification
7 4 (1.02%) SC Cleared
8 3 (0.76%) CCNP
8 3 (0.76%) MCSE
8 3 (0.76%) Microsoft Certification
9 1 (0.25%) CCNA
9 1 (0.25%) CISM
9 1 (0.25%) CISSP
9 1 (0.25%) DBS Check
9 1 (0.25%) ITIL Foundation Certificate
9 1 (0.25%) JNCIA
Quality Assurance & Compliance
1 150 (38.17%) SLA
2 15 (3.82%) Accessibility
3 7 (1.78%) GDPR
4 4 (1.02%) ISO/IEC 27001
5 3 (0.76%) Cyber Essentials
5 3 (0.76%) QA
6 2 (0.51%) COBIT
6 2 (0.51%) NIST
7 1 (0.25%) Cyber Essentials PLUS
7 1 (0.25%) ISO 9001
System Software
1 5 (1.27%) Active Directory
2 3 (0.76%) Virtual Servers
3 2 (0.51%) Hyper-V
4 1 (0.25%) Virtual Machines
4 1 (0.25%) VMware Infrastructure
Systems Management
1 1 (0.25%) Jamf Pro
1 1 (0.25%) Microsoft Intune
Vendors
1 140 (35.62%) Microsoft
2 117 (29.77%) ServiceNow
3 95 (24.17%) Dell
4 17 (4.33%) SAP
5 15 (3.82%) Salesforce
6 10 (2.54%) Oracle
7 8 (2.04%) Apple
8 7 (1.78%) Google
9 4 (1.02%) Computacenter
9 4 (1.02%) ConnectWise
10 3 (0.76%) Cisco
10 3 (0.76%) Genesys
10 3 (0.76%) Meraki
11 2 (0.51%) iManage
11 2 (0.51%) VMware
12 1 (0.25%) Cadence