Customer Engagement Jobs with Hybrid/Remote/WFH Options

Customer Engagement
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring Customer Engagement skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Engagement over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 300 351 226
Rank change year-on-year +51 -125 +142
Permanent jobs citing Customer Engagement 182 257 608
As % of all permanent jobs with a WFH option 0.96% 0.75% 1.53%
As % of the Processes & Methodologies category 1.03% 0.83% 1.60%
Number of salaries quoted 99 135 194
10th Percentile £35,100 £37,500 £48,750
25th Percentile £39,625 £41,250 £57,970
Median annual salary (50th Percentile) £60,000 £55,000 £70,000
Median % change year-on-year +9.09% -21.43% +7.69%
75th Percentile £75,625 £76,250 £88,750
90th Percentile £98,474 £92,500 £95,875
UK median annual salary £55,000 £57,500 £70,000
% change year-on-year -4.35% -17.86% +12.00%

All Process and Methodology Skills
Work from Home

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 17,749 31,137 38,086
As % of all permanent jobs with a WFH option 93.99% 90.42% 96.09%
Number of salaries quoted 9,374 23,468 26,396
10th Percentile £27,000 £33,750 £37,500
25th Percentile £42,500 £42,500 £47,500
Median annual salary (50th Percentile) £57,500 £57,500 £62,871
Median % change year-on-year - -8.54% +4.79%
75th Percentile £76,840 £75,000 £82,500
90th Percentile £100,000 £95,000 £100,000
UK median annual salary £57,443 £55,000 £60,899
% change year-on-year +4.44% -9.69% +1.50%

Customer Engagement
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Customer Engagement as a proportion of all IT jobs advertised.

Customer Engagement trend for jobs with Hybrid/Remote/WFH options

Customer Engagement
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with remote working options citing Customer Engagement.

Customer Engagement salary trend for jobs with a WFH option

Customer Engagement
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with remote working options citing Customer Engagement over the 6 months to 30 May 2025.

Customer Engagement salary histogram for jobs with a WFH option

Customer Engagement
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (6.59%) CMS
2 4 (2.20%) Headless CMS
3 2 (1.10%) Adobe Experience Manager
3 2 (1.10%) SharePoint
4 1 (0.55%) Apache Airflow
4 1 (0.55%) Confluence
4 1 (0.55%) SAS
Applications
1 13 (7.14%) Microsoft Office
2 3 (1.65%) MS Visio
3 2 (1.10%) Trello
4 1 (0.55%) Chatbot
4 1 (0.55%) Microsoft Excel
Business Applications
1 20 (10.99%) Dynamics CRM
2 7 (3.85%) Shopify
3 5 (2.75%) Oracle ERP
4 1 (0.55%) Raiser’s Edge
4 1 (0.55%) Remedy ITSM
4 1 (0.55%) SAP HCM
Cloud Services
1 32 (17.58%) Azure
2 29 (15.93%) Dynamics 365
3 28 (15.38%) Power Platform
4 17 (9.34%) PowerApps
5 16 (8.79%) Power Automate
5 16 (8.79%) SaaS
6 11 (6.04%) Google Analytics
7 9 (4.95%) Azure Logic Apps
7 9 (4.95%) GCP
8 6 (3.30%) AWS
8 6 (3.30%) Azure Functions
8 6 (3.30%) Serverless
9 5 (2.75%) Azure DevOps
9 5 (2.75%) Cloud Computing
9 5 (2.75%) Microsoft 365
10 4 (2.20%) Azure Service Bus
10 4 (2.20%) Contentstack
11 3 (1.65%) Facebook Ads
11 3 (1.65%) Miro
11 3 (1.65%) PaaS
Communications & Networking
1 1 (0.55%) 5G
1 1 (0.55%) DHCP
1 1 (0.55%) DNS
1 1 (0.55%) Firewall
1 1 (0.55%) SD-WAN
1 1 (0.55%) SpaceWire
1 1 (0.55%) SSL
1 1 (0.55%) TCP/IP
1 1 (0.55%) VoIP
1 1 (0.55%) VPN
1 1 (0.55%) WAN
Database & Business Intelligence
1 15 (8.24%) Power BI
2 10 (5.49%) SQL Server
3 8 (4.40%) SQL Server Integration Services
4 4 (2.20%) Tableau
5 3 (1.65%) SQL Server Reporting Services
6 2 (1.10%) Relational Database
7 1 (0.55%) BigQuery
7 1 (0.55%) Data Lake
7 1 (0.55%) Hadoop
7 1 (0.55%) Mixpanel
Development Applications
1 4 (2.20%) SQL Server Management Studio (SSMS)
1 4 (2.20%) Visual Studio
2 2 (1.10%) JIRA
3 1 (0.55%) Git
3 1 (0.55%) GitLab
3 1 (0.55%) MLflow
General
1 115 (63.19%) Social Skills
2 53 (29.12%) Marketing
3 40 (21.98%) Finance
4 39 (21.43%) Inclusion and Diversity
5 24 (13.19%) Analytical Skills
6 23 (12.64%) Presentation Skills
7 17 (9.34%) Law
8 16 (8.79%) Legal
9 15 (8.24%) Banking
10 10 (5.49%) Automotive
11 9 (4.95%) Advertising
11 9 (4.95%) Publishing
12 5 (2.75%) Retail
13 4 (2.20%) Documentation Skills
13 4 (2.20%) Public Sector
14 3 (1.65%) Brand Awareness
14 3 (1.65%) Dutch Language
14 3 (1.65%) French Language
14 3 (1.65%) Health Technology
14 3 (1.65%) Organisational Skills
Job Titles
1 37 (20.33%) Cisco Specialist
2 17 (9.34%) Architect
3 16 (8.79%) IT Support
4 15 (8.24%) Lead
5 14 (7.69%) Consultant
5 14 (7.69%) Developer
5 14 (7.69%) Solutions Architect
6 13 (7.14%) Analyst
7 11 (6.04%) Senior
8 9 (4.95%) Dynamics 365 Developer
8 9 (4.95%) Product Manager
9 8 (4.40%) Marketing Executive
9 8 (4.40%) Product Owner
10 7 (3.85%) Marketing Manager
10 7 (3.85%) Product Marketing Manager
11 6 (3.30%) Business Analyst
11 6 (3.30%) CRM Developer
12 5 (2.75%) Dynamics 365 Architect
12 5 (2.75%) Dynamics 365 Consultant
12 5 (2.75%) ERP Manager
Libraries, Frameworks & Software Standards
1 12 (6.59%) CSS
1 12 (6.59%) HTML
2 8 (4.40%) .NET
3 5 (2.75%) .NET Framework
4 4 (2.20%) Django
4 4 (2.20%) Express.js
4 4 (2.20%) Flask
4 4 (2.20%) JSON
4 4 (2.20%) MACH
4 4 (2.20%) Next.js
4 4 (2.20%) Node.js
4 4 (2.20%) React
5 2 (1.10%) SOAP
5 2 (1.10%) XML
6 1 (0.55%) Ajax
6 1 (0.55%) EDI
6 1 (0.55%) Entity Framework
6 1 (0.55%) LDAP
6 1 (0.55%) Oracle Fusion
6 1 (0.55%) Web Services
Miscellaneous
1 19 (10.44%) Product Ownership
2 13 (7.14%) GNSS
3 9 (4.95%) Social Media
4 6 (3.30%) Marketing Technology
4 6 (3.30%) Onboarding
5 4 (2.20%) Data Centre
5 4 (2.20%) Hackathon
5 4 (2.20%) Self-Motivation
6 2 (1.10%) Blog
6 2 (1.10%) Legacy Systems
6 2 (1.10%) Low-Code
7 1 (0.55%) Blockchain
7 1 (0.55%) Client/Server
7 1 (0.55%) CMDB
7 1 (0.55%) Cyber Threat
7 1 (0.55%) Digital Wallet
7 1 (0.55%) Handset
7 1 (0.55%) Podcast
7 1 (0.55%) Self-Driving Car
7 1 (0.55%) Virtual Team
Operating Systems
1 1 (0.55%) Linux
Processes & Methodologies
1 46 (25.27%) CRM
2 41 (22.53%) Agile
3 30 (16.48%) Analytics
3 30 (16.48%) Problem-Solving
4 28 (15.38%) Project Management
5 26 (14.29%) Mentoring
6 22 (12.09%) Digital Marketing
7 21 (11.54%) Artificial Intelligence
8 20 (10.99%) SEO
9 19 (10.44%) Decision-Making
10 18 (9.89%) DevOps
11 17 (9.34%) Marketing Strategy
12 16 (8.79%) Business Intelligence
12 16 (8.79%) Continuous Improvement
12 16 (8.79%) Stakeholder Management
13 15 (8.24%) Service Delivery
13 15 (8.24%) Strategic Thinking
14 14 (7.69%) B2B
14 14 (7.69%) Collaborative Culture
14 14 (7.69%) Customer Experience
Programming Languages
1 22 (12.09%) C#
2 16 (8.79%) JavaScript
3 14 (7.69%) SQL
4 12 (6.59%) Python
5 5 (2.75%) C
6 4 (2.20%) X++
7 1 (0.55%) C++
7 1 (0.55%) Java
7 1 (0.55%) MATLAB
7 1 (0.55%) PHP
7 1 (0.55%) PowerShell
7 1 (0.55%) R
7 1 (0.55%) Shell Script
7 1 (0.55%) TypeScript
Qualifications
1 32 (17.58%) Degree
2 7 (3.85%) SC Cleared
2 7 (3.85%) Security Cleared
3 5 (2.75%) Microsoft Certification
3 5 (2.75%) PMI Certification
3 5 (2.75%) PMP
4 3 (1.65%) BPSS Clearance
5 2 (1.10%) ACCA
5 2 (1.10%) Azure Certification
5 2 (1.10%) TOGAF Certification
6 1 (0.55%) Master's Degree
6 1 (0.55%) Numerate Degree
6 1 (0.55%) PhD
Quality Assurance & Compliance
1 13 (7.14%) PMO
2 8 (4.40%) QA
3 4 (2.20%) GDPR
4 3 (1.65%) Accessibility
5 2 (1.10%) Data Quality
6 1 (0.55%) ECSS
6 1 (0.55%) SLA
System Software
1 9 (4.95%) Docker
2 1 (0.55%) Active Directory
Systems Management
1 8 (4.40%) Kubernetes
2 1 (0.55%) HP UCMDB
2 1 (0.55%) Microsoft Intune
Vendors
1 49 (26.92%) Microsoft
2 37 (20.33%) Cisco
3 13 (7.14%) Salesforce
4 11 (6.04%) Google
5 5 (2.75%) Oracle
5 5 (2.75%) PeopleSoft
6 4 (2.20%) SAP
7 3 (1.65%) Facebook
8 2 (1.10%) Adobe
8 2 (1.10%) HubSpot
9 1 (0.55%) Amplitude
9 1 (0.55%) BMC
9 1 (0.55%) Databricks
9 1 (0.55%) HP
9 1 (0.55%) Remedy
9 1 (0.55%) Salesforce Marketing Cloud
9 1 (0.55%) Splunk
9 1 (0.55%) Sun
9 1 (0.55%) Teradata
9 1 (0.55%) VMware