Technical Support Engineer Jobs

Technical Support Engineer
UK

The median Technical Support Engineer salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 498 766 953
Rank change year-on-year +268 +187 -194
Permanent jobs requiring a Technical Support Engineer 453 214 249
As % of all permanent jobs advertised in the UK 0.46% 0.21% 0.16%
As % of the Job Titles category 0.48% 0.23% 0.16%
Number of salaries quoted 382 132 188
10th Percentile £25,025 £28,775 £22,925
25th Percentile £28,000 £31,250 £26,250
Median annual salary (50th Percentile) £35,000 £35,000 £32,500
Median % change year-on-year - +7.69% +3.17%
75th Percentile £41,250 £46,000 £39,750
90th Percentile £50,000 £50,000 £47,500
UK excluding London median annual salary £35,000 £35,000 £31,500
% change year-on-year - +11.11% +10.04%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Technical Support Engineer
Job Vacancy Trend

Job postings that featured Technical Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Technical Support Engineer.

Salary trend for Technical Support Engineer in the UK

Technical Support Engineer
Salary Histogram

Salary distribution for jobs citing Technical Support Engineer over the 6 months to 10 May 2024.

Salary histogram for Technical Support Engineer in the UK

Technical Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Engineer within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +175 425 £35,000 - 62
England +290 421 £35,000 - 71
South East +60 129 £35,000 -17.65% 17
Midlands +87 106 £35,000 +3.52% 9
Work from Home +63 75 £32,000 -14.67% 21
North of England +100 72 £32,000 - 19
West Midlands +59 62 £35,000 +1.45% 5
South West +5 61 £35,500 -2.74% 7
East Midlands - 44 £27,500 - 4
Yorkshire +121 43 £32,250 -7.86% 4
East of England +26 28 £37,750 +0.67% 12
North West +19 25 £30,000 -2.25% 13
London +106 23 £40,000 -3.03% 10
Scotland -59 12 £26,500 -41.11% 1
Northern Ireland +25 9 £34,500 -4.83% 3
Isle of Man - 8 £45,000 -
North East -3 4 £34,500 +6.15% 2

Technical Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, Technical Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Technical Support Engineer in the job title.

1 120 (26.49%) Windows
2 100 (22.08%) Customer Service
3 96 (21.19%) Microsoft
4 93 (20.53%) Social Skills
5 66 (14.57%) Microsoft 365
6 65 (14.35%) Windows Server
7 60 (13.25%) Manufacturing
8 58 (12.80%) Active Directory
9 56 (12.36%) Azure
10 54 (11.92%) Degree
11 52 (11.48%) SharePoint
12 48 (10.60%) Problem-Solving
13 42 (9.27%) Telecoms
14 41 (9.05%) Linux
14 41 (9.05%) Entra ID
15 39 (8.61%) Firewall
16 38 (8.39%) Hyper-V
17 36 (7.95%) Finance
17 36 (7.95%) SQL
18 35 (7.73%) TCP/IP
19 33 (7.28%) VMware
20 32 (7.06%) Continuous Improvement
21 31 (6.84%) Customer Experience
22 30 (6.62%) HNC
23 29 (6.40%) Coaching
23 29 (6.40%) OneDrive
24 28 (6.18%) ITIL
24 28 (6.18%) MySQL
25 27 (5.96%) Electronics
25 27 (5.96%) VMware Infrastructure

Technical Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (11.48%) SharePoint
2 23 (5.08%) Microsoft Exchange
3 2 (0.44%) IIS
3 2 (0.44%) WordPress
Applications
1 13 (2.87%) Microsoft Excel
2 10 (2.21%) Microsoft Office
3 9 (1.99%) Microsoft PowerPoint
4 3 (0.66%) Trello
5 2 (0.44%) AutoCAD
5 2 (0.44%) Revit
Business Applications
1 2 (0.44%) Oracle Receivables
2 1 (0.22%) JDE EnterpriseOne
Cloud Services
1 66 (14.57%) Microsoft 365
2 56 (12.36%) Azure
3 41 (9.05%) Entra ID
4 29 (6.40%) OneDrive
5 12 (2.65%) AWS
6 8 (1.77%) SaaS
7 6 (1.32%) Dynamics 365
7 6 (1.32%) Mimecast
8 3 (0.66%) GCP
9 2 (0.44%) Oracle CX
10 1 (0.22%) Azure Data Factory
10 1 (0.22%) Azure Sentinel
10 1 (0.22%) Azure Table
10 1 (0.22%) Cloud Computing
10 1 (0.22%) IaaS
10 1 (0.22%) Power Platform
10 1 (0.22%) WhatsApp
Communications & Networking
1 39 (8.61%) Firewall
2 35 (7.73%) TCP/IP
3 24 (5.30%) Wireless
4 21 (4.64%) DNS
5 19 (4.19%) VoIP
6 18 (3.97%) SNMP
7 17 (3.75%) LTE
7 17 (3.75%) WAN
8 16 (3.53%) 3G
9 15 (3.31%) DHCP
9 15 (3.31%) Ethernet
10 14 (3.09%) 4G
11 13 (2.87%) SAN
11 13 (2.87%) SSH
12 10 (2.21%) GPRS
12 10 (2.21%) VSAT
13 9 (1.99%) LAN
14 8 (1.77%) Bluetooth
14 8 (1.77%) GSM
14 8 (1.77%) SDH
Database & Business Intelligence
1 28 (6.18%) MySQL
2 23 (5.08%) SQL Server
3 16 (3.53%) Relational Database
4 3 (0.66%) GIS
5 2 (0.44%) Crystal Reports
5 2 (0.44%) Oracle Reports
5 2 (0.44%) RDBMS
6 1 (0.22%) Amazon RDS
Development Applications
1 13 (2.87%) Eclipse
1 13 (2.87%) JIRA
General
1 93 (20.53%) Social Skills
2 60 (13.25%) Manufacturing
3 42 (9.27%) Telecoms
4 36 (7.95%) Finance
5 27 (5.96%) Electronics
6 23 (5.08%) Military
7 16 (3.53%) Analytical Skills
7 16 (3.53%) Retail
8 15 (3.31%) Marketing
9 13 (2.87%) Public Sector
10 11 (2.43%) Documentation Skills
11 9 (1.99%) Organisational Skills
12 6 (1.32%) Automotive
13 5 (1.10%) Presentation Skills
14 4 (0.88%) Billing
14 4 (0.88%) Inclusion and Diversity
15 2 (0.44%) Advertising
15 2 (0.44%) Aerospace
16 1 (0.22%) Agriculture
Libraries, Frameworks & Software Standards
1 22 (4.86%) CSS
2 16 (3.53%) HTML
2 16 (3.53%) REST
2 16 (3.53%) XML
3 13 (2.87%) Ajax
3 13 (2.87%) AngularJS
3 13 (2.87%) JDBC
3 13 (2.87%) ODBC
3 13 (2.87%) SOAP
3 13 (2.87%) Web Services
3 13 (2.87%) XHTML
4 3 (0.66%) EDI
4 3 (0.66%) JSON
4 3 (0.66%) Lightning Web Components
Miscellaneous
1 23 (5.08%) Driving Licence
2 14 (3.09%) CCTV
3 13 (2.87%) CMDB
4 8 (1.77%) Fat Client
4 8 (1.77%) Linux Command Line
4 8 (1.77%) Thin Client
5 7 (1.55%) Fibre Optics
6 6 (1.32%) Data Centre
6 6 (1.32%) Foreign Exchange (FX)
6 6 (1.32%) Self-Motivation
7 5 (1.10%) Data Protection Act
7 5 (1.10%) Management Information System
8 4 (0.88%) EPoS
9 3 (0.66%) ASTM
9 3 (0.66%) IoT
9 3 (0.66%) Onboarding
9 3 (0.66%) Renewable Energy
9 3 (0.66%) Robotics
9 3 (0.66%) Smart City
10 2 (0.44%) Virtual Reality
Operating Systems
1 120 (26.49%) Windows
2 65 (14.35%) Windows Server
3 41 (9.05%) Linux
4 17 (3.75%) Mac OS
5 15 (3.31%) Unix
6 11 (2.43%) Windows Server 2012
7 9 (1.99%) Windows 10
8 3 (0.66%) Apple iOS
9 2 (0.44%) Solaris
9 2 (0.44%) Windows Server 2016
9 2 (0.44%) Windows Server 2019
10 1 (0.22%) Android
10 1 (0.22%) Windows 7
Processes & Methodologies
1 100 (22.08%) Customer Service
2 48 (10.60%) Problem-Solving
3 32 (7.06%) Continuous Improvement
4 31 (6.84%) Customer Experience
5 29 (6.40%) Coaching
6 28 (6.18%) ITIL
7 23 (5.08%) Commercial Awareness
7 23 (5.08%) Mentoring
8 21 (4.64%) Business Intelligence
9 17 (3.75%) Time Management
10 16 (3.53%) CRM
10 16 (3.53%) OO
10 16 (3.53%) OOP
11 15 (3.31%) Network Management
12 14 (3.09%) Customer-Centricity
12 14 (3.09%) Cybersecurity
12 14 (3.09%) Database Tuning
13 13 (2.87%) Data Extraction
13 13 (2.87%) ITSM
14 12 (2.65%) Disaster Recovery
Programming Languages
1 36 (7.95%) SQL
2 24 (5.30%) Java
3 21 (4.64%) Python
4 19 (4.19%) JavaScript
5 18 (3.97%) PowerShell
6 13 (2.87%) Perl
6 13 (2.87%) PL/SQL
7 7 (1.55%) C#
8 4 (0.88%) T-SQL
8 4 (0.88%) VBA
8 4 (0.88%) VBScript
9 3 (0.66%) Apex Code
10 2 (0.44%) C++
Qualifications
1 54 (11.92%) Degree
2 30 (6.62%) HNC
3 16 (3.53%) Security Cleared
4 10 (2.21%) HND
5 8 (1.77%) CCNA
5 8 (1.77%) Cisco Certification
5 8 (1.77%) Computer Science Degree
6 6 (1.32%) GCSC
7 5 (1.10%) ITIL Certification
7 5 (1.10%) Microsoft Certification
8 3 (0.66%) MCT
9 2 (0.44%) Azure Certification
9 2 (0.44%) CESG Certified Professional
9 2 (0.44%) Citrix Certification
9 2 (0.44%) MCITP
9 2 (0.44%) MCSA
9 2 (0.44%) VMware Certified Professional (VCP)
10 1 (0.22%) DBS Check
10 1 (0.22%) DV Cleared
10 1 (0.22%) SC Cleared
Quality Assurance & Compliance
1 23 (5.08%) SLA
2 7 (1.55%) GDPR
3 4 (0.88%) QA
4 3 (0.66%) Accessibility
5 2 (0.44%) ISO 14001
5 2 (0.44%) ISO 9001
System Software
1 58 (12.80%) Active Directory
2 38 (8.39%) Hyper-V
3 27 (5.96%) VMware Infrastructure
4 4 (0.88%) NFS
4 4 (0.88%) Terminal Services
5 3 (0.66%) Virtual Desktop
6 2 (0.44%) Virtual Servers
6 2 (0.44%) vSphere
6 2 (0.44%) XenApp
6 2 (0.44%) XenDesktop
7 1 (0.22%) Virtual Machines
7 1 (0.22%) VMware ESXi
Systems Management
1 20 (4.42%) Microsoft Intune
2 13 (2.87%) WMI
3 3 (0.66%) Cisco Prime
3 3 (0.66%) McAfee ePO
3 3 (0.66%) SCOM
4 1 (0.22%) Autotask
4 1 (0.22%) Jamf Pro
4 1 (0.22%) PaperCut
Vendors
1 96 (21.19%) Microsoft
2 33 (7.28%) VMware
3 23 (5.08%) Cisco
4 17 (3.75%) Oracle
5 13 (2.87%) Splunk
6 12 (2.65%) Citrix
7 10 (2.21%) HP
7 10 (2.21%) Salesforce
8 9 (1.99%) SAP
9 6 (1.32%) Acronis
9 6 (1.32%) Siemens
10 4 (0.88%) ConnectWise
11 3 (0.66%) Apple
11 3 (0.66%) Dell
11 3 (0.66%) McAfee
11 3 (0.66%) SolarWinds
12 2 (0.44%) AppDynamics
12 2 (0.44%) Google
13 1 (0.22%) Agilent
13 1 (0.22%) Veeam