2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 570 605 865
Rank change year-on-year +35 +260 -154
Permanent jobs requiring a 2nd Line Support Engineer 358 415 373
As % of all permanent jobs advertised in the UK 0.36% 0.40% 0.24%
As % of the Job Titles category 0.38% 0.44% 0.25%
Number of salaries quoted 344 383 354
10th Percentile £26,000 £26,250 £25,075
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +8.62%
75th Percentile £35,000 £37,250 £34,375
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,314 94,990 150,394
% of permanent jobs with a recognized job title 94.62% 91.53% 96.09%
Number of salaries quoted 66,914 59,752 85,367
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,508 £60,000 £60,000
Median % change year-on-year -12.49% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 3 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +53 338 £31,000 -4.62% 81
UK excluding London +24 297 £30,000 -4.76% 76
North of England +88 77 £30,000 +7.14% 13
South East -51 76 £30,000 -3.23% 20
Work from Home +80 71 £32,500 - 24
London +57 61 £34,000 -5.56% 10
East of England +37 53 £32,500 - 9
South West -21 44 £33,250 -8.90% 14
North West +20 37 £29,000 - 11
Midlands +20 30 £30,000 - 16
North East +17 22 £32,250 +0.78%
West Midlands +23 19 £30,000 -3.23% 11
Yorkshire +80 18 £32,500 +17.75% 2
East Midlands -5 11 £32,500 +8.33% 5
Wales +14 10 £27,500 - 4
Scotland -63 5 £29,000 -9.38% 2
Northern Ireland +30 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 3 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 266 (74.30%) Windows
2 250 (69.83%) Active Directory
3 242 (67.60%) Microsoft
3 242 (67.60%) Microsoft 365
4 163 (45.53%) Social Skills
5 158 (44.13%) Azure
6 126 (35.20%) Windows Server
7 121 (33.80%) Problem-Solving
8 113 (31.56%) Windows 10
9 104 (29.05%) VMware
10 98 (27.37%) SharePoint
11 97 (27.09%) Customer Service
12 89 (24.86%) Microsoft Exchange
13 88 (24.58%) Microsoft Office
14 87 (24.30%) Firewall
15 77 (21.51%) Microsoft Intune
16 74 (20.67%) VMware Infrastructure
17 60 (16.76%) Hyper-V
17 60 (16.76%) Microsoft Certification
18 59 (16.48%) Entra ID
19 58 (16.20%) ITIL
20 47 (13.13%) Wi-Fi
21 44 (12.29%) Degree
22 42 (11.73%) WAN
23 41 (11.45%) LAN
23 41 (11.45%) Analytical Skills
24 39 (10.89%) DNS
25 37 (10.34%) Citrix
26 36 (10.06%) Mac OS
27 35 (9.78%) Linux

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (27.37%) SharePoint
2 89 (24.86%) Microsoft Exchange
3 9 (2.51%) SharePoint 2010
3 9 (2.51%) SharePoint 2013
4 6 (1.68%) Confluence
5 4 (1.12%) Jupyter
6 2 (0.56%) Exchange Server 2007
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
7 1 (0.28%) IBM Notes
7 1 (0.28%) Skype for Business
Applications
1 88 (24.58%) Microsoft Office
2 9 (2.51%) Microsoft Excel
3 3 (0.84%) Spreadsheet
Business Applications
1 2 (0.56%) Remedy ITSM
2 1 (0.28%) Dynamics AX
2 1 (0.28%) Dynamics CRM
Cloud Services
1 242 (67.60%) Microsoft 365
2 158 (44.13%) Azure
3 59 (16.48%) Entra ID
4 30 (8.38%) OneDrive
5 23 (6.42%) AWS
6 22 (6.15%) GCP
7 7 (1.96%) Dynamics 365
8 3 (0.84%) Azure Sentinel
8 3 (0.84%) Google Workspace
8 3 (0.84%) Mimecast
9 2 (0.56%) Power Platform
9 2 (0.56%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) WhatsApp
Communications & Networking
1 87 (24.30%) Firewall
2 47 (13.13%) Wi-Fi
3 42 (11.73%) WAN
4 41 (11.45%) LAN
5 39 (10.89%) DNS
6 29 (8.10%) DHCP
7 25 (6.98%) VLAN
7 25 (6.98%) VPN
8 21 (5.87%) Network Security
9 19 (5.31%) SAN
9 19 (5.31%) TCP/IP
10 16 (4.47%) VoIP
11 14 (3.91%) Internet
11 14 (3.91%) Remote Desktop
12 7 (1.96%) NAS
13 6 (1.68%) Intranet
14 4 (1.12%) Ethernet
14 4 (1.12%) PBX
14 4 (1.12%) Wireless
15 3 (0.84%) SMTP
Database & Business Intelligence
1 28 (7.82%) SQL Server
2 14 (3.91%) Amazon RDS
3 8 (2.23%) MariaDB
3 8 (2.23%) MySQL
4 4 (1.12%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 11 (3.07%) JIRA
2 4 (1.12%) Visual Studio Code
General
1 163 (45.53%) Social Skills
2 41 (11.45%) Analytical Skills
3 35 (9.78%) Organisational Skills
4 28 (7.82%) Finance
5 15 (4.19%) Manufacturing
6 14 (3.91%) Law
7 11 (3.07%) Legal
8 9 (2.51%) Documentation Skills
9 8 (2.23%) Telecoms
10 7 (1.96%) Retail
11 5 (1.40%) Inclusion and Diversity
12 2 (0.56%) Banking
12 2 (0.56%) Games
13 1 (0.28%) Advertising
13 1 (0.28%) Automotive
13 1 (0.28%) Financial Institution
13 1 (0.28%) Marketing
13 1 (0.28%) Pharmaceutical
13 1 (0.28%) Public Sector
13 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.12%) Cocoa
2 2 (0.56%) .NET
2 2 (0.56%) XML
3 1 (0.28%) ARM Templates
3 1 (0.28%) CSS
3 1 (0.28%) EDI
3 1 (0.28%) JSON
3 1 (0.28%) Web Services
Miscellaneous
1 28 (7.82%) Driving Licence
2 21 (5.87%) Onboarding
3 19 (5.31%) EPoS
4 11 (3.07%) Enterprise Storage
4 11 (3.07%) iPad
5 9 (2.51%) Self-Motivation
6 8 (2.23%) Clustering
7 6 (1.68%) Smartphone
7 6 (1.68%) Video Conferencing
8 5 (1.40%) Management Information System
9 4 (1.12%) Raspberry Pi
9 4 (1.12%) Replication
10 3 (0.84%) Apple TV
11 1 (0.28%) BYOD
11 1 (0.28%) Hybrid Cloud
11 1 (0.28%) iPhone
11 1 (0.28%) Linux Command Line
11 1 (0.28%) New Media
11 1 (0.28%) Public Cloud
11 1 (0.28%) Team-Oriented Environment
Operating Systems
1 266 (74.30%) Windows
2 126 (35.20%) Windows Server
3 113 (31.56%) Windows 10
4 36 (10.06%) Mac OS
5 35 (9.78%) Linux
6 27 (7.54%) Windows Server 2012
7 19 (5.31%) Apple iOS
8 14 (3.91%) Windows Server 2019
9 13 (3.63%) Android
10 9 (2.51%) Windows 7
10 9 (2.51%) Windows Server 2016
11 6 (1.68%) Windows Server 2008
12 5 (1.40%) CentOS
13 3 (0.84%) Mac OS X
14 1 (0.28%) Windows 8
14 1 (0.28%) Windows Mobile
14 1 (0.28%) Windows NT
14 1 (0.28%) Windows XP
Processes & Methodologies
1 121 (33.80%) Problem-Solving
2 97 (27.09%) Customer Service
3 58 (16.20%) ITIL
4 27 (7.54%) Incident Management
5 24 (6.70%) Computer Science
5 24 (6.70%) Mobile Device Management
6 20 (5.59%) Service Delivery
7 16 (4.47%) Infrastructure Engineering
8 12 (3.35%) Change Management
8 12 (3.35%) ITSM
8 12 (3.35%) Mentoring
8 12 (3.35%) Project Delivery
8 12 (3.35%) Server Management
8 12 (3.35%) Server Virtualisation
8 12 (3.35%) Time Management
9 11 (3.07%) Antivirus Management
9 11 (3.07%) Desktop Virtualisation
9 11 (3.07%) Kalman Filter
10 10 (2.79%) Problem Management
11 9 (2.51%) Continuous Improvement
Programming Languages
1 28 (7.82%) PowerShell
2 14 (3.91%) SQL
3 3 (0.84%) Python
4 2 (0.56%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 60 (16.76%) Microsoft Certification
2 44 (12.29%) Degree
3 32 (8.94%) Security Cleared
4 27 (7.54%) A+ Certification
5 25 (6.98%) DBS Check
5 25 (6.98%) SC Cleared
6 23 (6.42%) Computer Science Degree
7 21 (5.87%) MCP
8 15 (4.19%) Azure Certification
9 10 (2.79%) MCSE
9 10 (2.79%) Network+ Certification
10 9 (2.51%) MCITP
11 8 (2.23%) CompTIA Security+
12 6 (1.68%) CCNA
12 6 (1.68%) Cisco Certification
12 6 (1.68%) HND
13 4 (1.12%) MCDST
14 3 (0.84%) ITIL Certification
15 2 (0.56%) ITIL Foundation Certificate
16 1 (0.28%) AWS Certification
Quality Assurance & Compliance
1 27 (7.54%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 250 (69.83%) Active Directory
2 74 (20.67%) VMware Infrastructure
3 60 (16.76%) Hyper-V
4 15 (4.19%) VMware ESXi
5 14 (3.91%) Virtual Desktop
6 9 (2.51%) XenApp
6 9 (2.51%) XenDesktop
7 8 (2.23%) vSphere
8 6 (1.68%) VMware Workstation
9 3 (0.84%) Terminal Services
10 1 (0.28%) Firmware
10 1 (0.28%) Virtual Servers
10 1 (0.28%) VMware NSX
Systems Management
1 77 (21.51%) Microsoft Intune
2 30 (8.38%) SCCM
3 10 (2.79%) vCenter Server
4 8 (2.23%) Failover Clustering
4 8 (2.23%) Jamf Pro
5 7 (1.96%) Autotask
6 6 (1.68%) SmoothWall
7 3 (0.84%) NetBackup
8 2 (0.56%) Single Sign-On
9 1 (0.28%) AirWatch
9 1 (0.28%) Ansible
9 1 (0.28%) Backup Exec
9 1 (0.28%) Dell DRAC
9 1 (0.28%) FortiGate
9 1 (0.28%) Opsgenie
9 1 (0.28%) Puppet
9 1 (0.28%) SCOM
9 1 (0.28%) SCVMM
Vendors
1 242 (67.60%) Microsoft
2 104 (29.05%) VMware
3 37 (10.34%) Citrix
4 28 (7.82%) Cisco
5 27 (7.54%) Apple
6 23 (6.42%) HP
7 22 (6.15%) Veeam
8 20 (5.59%) Google
8 20 (5.59%) Sophos
9 18 (5.03%) Dell
10 10 (2.79%) Datto
11 9 (2.51%) Symantec
12 7 (1.96%) Remedy
12 7 (1.96%) ServiceNow
13 6 (1.68%) ESET
13 6 (1.68%) Meraki
14 5 (1.40%) Draytek
15 4 (1.12%) Salesforce
15 4 (1.12%) Sun
15 4 (1.12%) Veritas