ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 7 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 41 43 53
Rank change year-on-year +2 +10 +6
Contract jobs citing ITIL 1,901 2,784 4,109
As % of all contract jobs advertised in the UK 4.44% 4.79% 4.67%
As % of the Processes & Methodologies category 5.14% 5.34% 5.16%
Number of daily rates quoted 1,268 1,965 2,796
10th Percentile £205 £202 £180
25th Percentile £325 £331 £320
Median daily rate (50th Percentile) £490 £467 £455
Median % change year-on-year +4.93% +2.64% +7.06%
75th Percentile £588 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 144 157 221
10th Percentile £14.00 £13.41 -
25th Percentile £14.16 £14.25 £13.25
Median hourly rate £17.60 £19.39 £16.00
Median % change year-on-year -9.23% +21.16% -19.77%
75th Percentile £23.76 £47.00 £21.50
90th Percentile £46.18 £65.75 £33.75
UK excluding London median hourly rate £17.25 £18.50 £15.50
% change year-on-year -6.76% +19.35% -20.28%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,956 52,182 79,685
As % of all contract IT jobs advertised in the UK 86.29% 89.83% 90.59%
Number of daily rates quoted 23,793 36,175 55,967
10th Percentile £300 £325 £341
25th Percentile £413 £438 £426
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.72%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,422 1,727 1,890
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.50
Median hourly rate £36.50 £36.00 £25.00
Median % change year-on-year +1.39% +44.00% +2.04%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -6.98%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 7 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 7 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,721 £495 +4.21% 870
UK excluding London -2 1,174 £475 +5.56% 663
London +9 611 £500 +2.30% 240
Work from Home +15 588 £500 +5.26% 335
South East -4 319 £486 +6.76% 149
South West +12 274 £500 -4.76% 103
North of England -8 238 £475 +5.26% 169
Midlands -5 130 £450 - 118
North West -18 128 £475 -1.86% 94
East of England -11 123 £425 +13.33% 72
West Midlands +11 106 £450 -10.00% 75
Yorkshire +18 103 £475 +18.75% 47
Scotland -4 86 £310 -26.63% 41
East Midlands -31 22 £540 +47.95% 43
North East +18 19 £475 +5.56% 29
Wales -27 4 £278 -30.63% 17
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 129 (6.79%) Microsoft Exchange
2 116 (6.10%) SharePoint
3 59 (3.10%) Confluence
4 42 (2.21%) SharePoint Server
5 21 (1.10%) Skype for Business
6 11 (0.58%) CMS
7 8 (0.42%) Exchange Server 2007
7 8 (0.42%) IBM HTTP Server
7 8 (0.42%) WebSphere
7 8 (0.42%) WebSphere Application Server
7 8 (0.42%) WebSphere Portal
8 7 (0.37%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
9 5 (0.26%) nginx
10 4 (0.21%) MQSeries
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) Exchange Server 2013
11 3 (0.16%) SAS
Applications
1 170 (8.94%) Microsoft Office
2 71 (3.73%) Microsoft Excel
3 33 (1.74%) Microsoft PowerPoint
4 12 (0.63%) MS Visio
5 10 (0.53%) Microsoft Project
6 4 (0.21%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.053%) Adobe Creative Suite
8 1 (0.053%) AutoCAD
8 1 (0.053%) Chatbot
Business Applications
1 39 (2.05%) Remedy ITSM
2 18 (0.95%) SAP S/4HANA
3 6 (0.32%) Aladdin
3 6 (0.32%) SimCorp Dimension
4 3 (0.16%) Dynamics CRM
4 3 (0.16%) Dynamics GP
4 3 (0.16%) OPENHousing
4 3 (0.16%) Sage X3
4 3 (0.16%) SAP HCM
4 3 (0.16%) SAP Oil and Gas
4 3 (0.16%) Shopify
4 3 (0.16%) Sparx Enterprise Architect
5 2 (0.11%) ION MarketView
5 2 (0.11%) Remedy AR System
5 2 (0.11%) Salesforce CRM
5 2 (0.11%) SAP PM
5 2 (0.11%) SAP WM
5 2 (0.11%) SystmOne
6 1 (0.053%) SAP MM
6 1 (0.053%) SAP PS
Cloud Services
1 308 (16.20%) Azure
2 305 (16.04%) Microsoft 365
3 107 (5.63%) AWS
4 77 (4.05%) Power Platform
5 64 (3.37%) Entra ID
6 38 (2.00%) Azure Stack
7 30 (1.58%) OneDrive
8 29 (1.53%) GCP
9 26 (1.37%) IaaS
10 25 (1.32%) PaaS
11 24 (1.26%) SaaS
12 23 (1.21%) Azure Monitor
13 19 (1.00%) Azure DevOps
14 16 (0.84%) Azure Storage
15 15 (0.79%) OCI
16 14 (0.74%) PowerApps
17 13 (0.68%) Serverless
18 11 (0.58%) Mimecast
19 10 (0.53%) Dynamics 365
20 9 (0.47%) Power Automate
Communications & Networking
1 184 (9.68%) Firewall
2 108 (5.68%) DNS
3 88 (4.63%) WAN
4 84 (4.42%) DHCP
5 82 (4.31%) LAN
6 77 (4.05%) SAN
7 66 (3.47%) VPN
8 62 (3.26%) Wi-Fi
9 58 (3.05%) BGP
10 43 (2.26%) TCP/IP
11 38 (2.00%) Network Security
12 34 (1.79%) Wireless
13 29 (1.53%) Cisco ASA
14 26 (1.37%) Skype
15 25 (1.32%) Cisco ISE
15 25 (1.32%) OSPF
16 24 (1.26%) SNMP
16 24 (1.26%) VoIP
17 22 (1.16%) Cisco Firepower
17 22 (1.16%) IPsec
Database & Business Intelligence
1 57 (3.00%) Power BI
2 36 (1.89%) SQL Server
3 13 (0.68%) Big Data
3 13 (0.68%) SQL Server Reporting Services
4 12 (0.63%) Data Lake
4 12 (0.63%) Tableau
5 11 (0.58%) MySQL
5 11 (0.58%) Relational Database
5 11 (0.58%) Sybase ASE
6 8 (0.42%) Metadata
7 7 (0.37%) Elasticsearch
7 7 (0.37%) PowerPivot
8 6 (0.32%) Crystal Reports
8 6 (0.32%) Data Mining
8 6 (0.32%) Microsoft Power View
9 5 (0.26%) NonStop SQL
10 4 (0.21%) Azure SQL Database
10 4 (0.21%) DynamoDB
10 4 (0.21%) Oracle Database 10g
10 4 (0.21%) RDBMS
Development Applications
1 99 (5.21%) JIRA
2 23 (1.21%) Rational DOORS
3 17 (0.89%) Jenkins
4 10 (0.53%) Artifactory
4 10 (0.53%) Git
5 8 (0.42%) Subversion
6 6 (0.32%) IBM UrbanCode
6 6 (0.32%) Selenium
7 5 (0.26%) Visual Studio
8 4 (0.21%) Oracle Forms
9 3 (0.16%) Bitbucket
9 3 (0.16%) GitLab
9 3 (0.16%) Maven
10 2 (0.11%) JMeter
10 2 (0.11%) MSI
10 2 (0.11%) SoapUI
10 2 (0.11%) Sonatype Nexus
11 1 (0.053%) Team Foundation Server
11 1 (0.053%) Zephyr
General
1 654 (34.40%) Social Skills
2 301 (15.83%) Finance
3 241 (12.68%) Public Sector
4 212 (11.15%) Analytical Skills
5 112 (5.89%) Telecoms
6 91 (4.79%) Banking
7 78 (4.10%) Organisational Skills
8 59 (3.10%) Presentation Skills
9 49 (2.58%) Retail
10 48 (2.52%) Legal
11 44 (2.31%) Manufacturing
12 41 (2.16%) Marketing
13 28 (1.47%) Documentation Skills
14 23 (1.21%) Influencing Skills
15 20 (1.05%) Law
16 18 (0.95%) Electronics
17 17 (0.89%) Front Office
18 15 (0.79%) Inclusion and Diversity
18 15 (0.79%) Police
19 14 (0.74%) Pharmaceutical
Job Titles
1 384 (20.20%) Analyst
2 201 (10.57%) Architect
3 178 (9.36%) Service Analyst
4 159 (8.36%) Senior
5 140 (7.36%) Service Desk Analyst
6 135 (7.10%) Service Manager
7 114 (6.00%) Support Engineer
8 94 (4.94%) Developer
9 80 (4.21%) Lead
10 75 (3.95%) Support Analyst
11 73 (3.84%) Consultant
11 73 (3.84%) Infrastructure Engineer
12 61 (3.21%) Desktop Support
13 59 (3.10%) IT Support
14 58 (3.05%) IT Analyst
14 58 (3.05%) Network Engineer
15 56 (2.95%) IT Manager
16 50 (2.63%) ServiceNow Architect
16 50 (2.63%) Solutions Architect
16 50 (2.63%) Technical Support
Libraries, Frameworks & Software Standards
1 36 (1.89%) Middleware
2 32 (1.68%) CSS
3 29 (1.53%) Web Services
4 25 (1.32%) .NET
5 24 (1.26%) HTML
6 20 (1.05%) REST
7 16 (0.84%) ARM Templates
7 16 (0.84%) LDAP
8 12 (0.63%) Jinja
9 11 (0.58%) J2EE
10 10 (0.53%) Kafka
11 9 (0.47%) AngularJS
11 9 (0.47%) SailPoint
11 9 (0.47%) XML
12 8 (0.42%) ActiveMQ
12 8 (0.42%) Elastic Stack
13 7 (0.37%) SOAP
14 6 (0.32%) jQuery
15 5 (0.26%) .NET Framework
15 5 (0.26%) Software Packaging
Miscellaneous
1 111 (5.84%) Management Information System
2 82 (4.31%) Data Centre
3 79 (4.16%) CMDB
4 61 (3.21%) Self-Motivation
5 54 (2.84%) Driving Licence
6 45 (2.37%) PKI
7 41 (2.16%) Private Cloud
7 41 (2.16%) Video Conferencing
8 28 (1.47%) Virtual Team
9 22 (1.16%) iPhone
9 22 (1.16%) Onboarding
10 19 (1.00%) Security Operations Centre
11 18 (0.95%) Clustering
11 18 (0.95%) CSOC
11 18 (0.95%) Hedge funds
11 18 (0.95%) Product Ownership
12 17 (0.89%) Blackberry
12 17 (0.89%) Data Protection Act
12 17 (0.89%) Public Cloud
13 14 (0.74%) Linux Command Line
Operating Systems
1 530 (27.88%) Windows
2 197 (10.36%) Windows 10
3 188 (9.89%) Linux
4 168 (8.84%) Windows Server
5 86 (4.52%) Windows Server 2016
6 73 (3.84%) Windows Server 2019
7 62 (3.26%) Unix
8 59 (3.10%) Windows 7
8 59 (3.10%) Windows Server 2012
9 28 (1.47%) Ubuntu
10 24 (1.26%) Apple iOS
10 24 (1.26%) Mac OS
11 23 (1.21%) Android
12 20 (1.05%) Windows NT
13 19 (1.00%) Debian
14 14 (0.74%) Solaris
14 14 (0.74%) Windows XP
15 12 (0.63%) Red Hat Enterprise Linux
16 9 (0.47%) Windows Server 2008
17 8 (0.42%) VMS
Processes & Methodologies
1 587 (30.88%) Service Management
2 441 (23.20%) ITSM
3 367 (19.31%) Problem-Solving
4 361 (18.99%) Customer Service
5 343 (18.04%) Agile
6 275 (14.47%) Service Delivery
7 253 (13.31%) Change Management
8 225 (11.84%) Incident Management
9 200 (10.52%) Problem Management
10 173 (9.10%) Project Management
11 167 (8.78%) Continuous Improvement
12 160 (8.42%) DevOps
13 135 (7.10%) Stakeholder Management
14 117 (6.15%) Configuration Management
15 110 (5.79%) Service Design
16 108 (5.68%) Customer Requirements
17 107 (5.63%) Project Delivery
17 107 (5.63%) Release Management
18 105 (5.52%) Disaster Recovery
19 101 (5.31%) PRINCE2
Programming Languages
1 169 (8.89%) PowerShell
2 103 (5.42%) SQL
3 78 (4.10%) Python
4 39 (2.05%) C#
5 38 (2.00%) JavaScript
6 31 (1.63%) Perl
7 21 (1.10%) Java
8 20 (1.05%) VBScript
9 18 (0.95%) VB
10 16 (0.84%) Bash
10 16 (0.84%) Bicep
11 15 (0.79%) Shell Script
12 12 (0.63%) Tcl
13 8 (0.42%) C++
13 8 (0.42%) VB.NET
14 7 (0.37%) VBA
15 5 (0.26%) COBOL
15 5 (0.26%) DCL
15 5 (0.26%) Go
16 4 (0.21%) Apex Code
Qualifications
1 617 (32.46%) Security Cleared
2 420 (22.09%) SC Cleared
3 302 (15.89%) Degree
4 256 (13.47%) DV Cleared
5 165 (8.68%) ITIL Certification
6 120 (6.31%) Microsoft Certification
7 106 (5.58%) Cisco Certification
8 80 (4.21%) CCNA
9 60 (3.16%) A+ Certification
10 59 (3.10%) ITIL Foundation Certificate
11 53 (2.79%) CCNP
12 51 (2.68%) MCP
13 47 (2.47%) MCSA
14 46 (2.42%) Computer Science Degree
15 42 (2.21%) MCSE
16 39 (2.05%) BPSS Clearance
17 20 (1.05%) TOGAF Certification
18 19 (1.00%) Azure Certification
19 16 (0.84%) PMI Certification
19 16 (0.84%) PMP
Quality Assurance & Compliance
1 156 (8.21%) SLA
2 77 (4.05%) QA
3 39 (2.05%) ISO/IEC 27001
4 37 (1.95%) ISO/IEC 20000
5 36 (1.89%) Government Security Classifications
6 31 (1.63%) GDPR
7 21 (1.10%) COBIT
7 21 (1.10%) NIST
8 17 (0.89%) NCSC
9 13 (0.68%) Cyber Essentials
9 13 (0.68%) Data Quality
10 12 (0.63%) Disclosure Scotland
11 10 (0.53%) PCI DSS
12 8 (0.42%) ISO 9001
13 6 (0.32%) PMO
14 5 (0.26%) Accessibility
14 5 (0.26%) GRC
15 3 (0.16%) Cyber Essentials PLUS
15 3 (0.16%) ISO 22301
16 1 (0.053%) NIST 800
System Software
1 335 (17.62%) Active Directory
2 106 (5.58%) VMware Infrastructure
3 51 (2.68%) Firmware
4 38 (2.00%) Hyper-V
5 32 (1.68%) Virtual Desktop
6 28 (1.47%) Virtual Machines
7 25 (1.32%) VMware ESXi
8 20 (1.05%) Virtual Servers
9 17 (0.89%) vSphere
10 16 (0.84%) VMware NSX
11 6 (0.32%) VMware Workstation
12 5 (0.26%) BitLocker
13 4 (0.21%) Docker
13 4 (0.21%) Microsoft Virtual Server
13 4 (0.21%) Samba
13 4 (0.21%) Veritas Cluster Server
13 4 (0.21%) XenApp
14 3 (0.16%) Microsoft App-V
14 3 (0.16%) XenDesktop
15 1 (0.053%) Snort
Systems Management
1 176 (9.26%) SCCM
2 93 (4.89%) Microsoft Intune
3 79 (4.16%) Ansible
4 70 (3.68%) SCOM
5 64 (3.37%) WSUS
6 27 (1.42%) NetBackup
7 25 (1.32%) Kubernetes
7 25 (1.32%) Terraform
8 24 (1.26%) Puppet
9 22 (1.16%) Active Directory Federation Services
9 22 (1.16%) Single Sign-On
9 22 (1.16%) vCenter Server
10 21 (1.10%) EMC NetWorker
11 20 (1.05%) Sysprep
12 15 (0.79%) Jamf Pro
13 8 (0.42%) AirWatch
13 8 (0.42%) Control-M
13 8 (0.42%) PingFederate
14 7 (0.37%) Rancher
15 6 (0.32%) Nagios
Vendors
1 580 (30.51%) Microsoft
2 399 (20.99%) ServiceNow
3 167 (8.78%) Cisco
4 166 (8.73%) VMware
5 147 (7.73%) Citrix
6 87 (4.58%) HP
7 63 (3.31%) SAP
8 52 (2.74%) Oracle
9 50 (2.63%) Palo Alto
10 48 (2.52%) Remedy
11 47 (2.47%) Atlassian
12 44 (2.31%) IBM
13 42 (2.21%) Juniper
13 42 (2.21%) Red Hat
14 38 (2.00%) Dell
14 38 (2.00%) EMC
15 34 (1.79%) SolarWinds
16 31 (1.63%) Veeam
17 29 (1.53%) Symantec
18 27 (1.42%) Google