Support Engineer Jobs with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer salary in Work from Home is £35,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 180 207 326
Rank change year-on-year +27 +119 -83
Permanent jobs requiring a Support Engineer 624 740 732
As % of all permanent jobs with a WFH option 1.85% 1.71% 1.10%
As % of the Job Titles category 1.92% 1.78% 1.13%
Number of salaries quoted 572 633 659
10th Percentile £24,775 £25,000 £24,250
25th Percentile £29,000 £30,000 £29,000
Median annual salary (50th Percentile) £35,000 £35,000 £36,500
Median % change year-on-year - -4.11% +1.39%
75th Percentile £47,500 £45,000 £48,750
90th Percentile £65,000 £57,500 £62,500
UK median annual salary £32,500 £33,740 £33,000
% change year-on-year -3.68% +2.24% -2.94%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,462 41,558 65,000
% of permanent jobs with a recognized job title 95.99% 96.10% 97.40%
Number of salaries quoted 24,940 29,452 41,851
10th Percentile £33,000 £36,503 £36,000
25th Percentile £42,500 £47,447 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £79,600
90th Percentile £92,500 £99,750 £95,000
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer salary trend for jobs with a WFH option

Support Engineer
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Support Engineer over the 6 months to 26 April 2024.

Support Engineer salary histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 26 April 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring Support Engineer in the job title.

1 321 (51.44%) Windows
2 306 (49.04%) Microsoft
3 302 (48.40%) Azure
4 290 (46.47%) Microsoft 365
5 236 (37.82%) Social Skills
6 235 (37.66%) Active Directory
7 150 (24.04%) Windows Server
8 137 (21.96%) Customer Service
9 133 (21.31%) Problem-Solving
10 127 (20.35%) VMware
11 124 (19.87%) ITIL
12 115 (18.43%) Firewall
13 107 (17.15%) Degree
14 106 (16.99%) Microsoft Intune
14 106 (16.99%) SQL Server
15 105 (16.83%) Microsoft Exchange
16 99 (15.87%) Finance
17 97 (15.54%) Windows 10
18 96 (15.38%) Hyper-V
19 95 (15.22%) Entra ID
20 94 (15.06%) VMware Infrastructure
21 93 (14.90%) Linux
22 89 (14.26%) Microsoft Office
23 81 (12.98%) SharePoint
24 79 (12.66%) Cisco
25 75 (12.02%) SQL
26 68 (10.90%) DNS
26 68 (10.90%) Microsoft Certification
27 66 (10.58%) Analytical Skills
28 63 (10.10%) Infrastructure Engineering

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (16.83%) Microsoft Exchange
2 81 (12.98%) SharePoint
3 23 (3.69%) Apache
4 10 (1.60%) Tomcat
5 9 (1.44%) IIS
6 8 (1.28%) CMS
7 6 (0.96%) Confluence
7 6 (0.96%) Exchange Server 2000
7 6 (0.96%) Exchange Server 2013
8 4 (0.64%) SAS
9 3 (0.48%) Exchange Server 2007
10 2 (0.32%) Exchange Server 2010
10 2 (0.32%) WordPress
11 1 (0.16%) Site Server
Applications
1 89 (14.26%) Microsoft Office
2 4 (0.64%) Microsoft Excel
3 3 (0.48%) SPSS
3 3 (0.48%) Trello
4 2 (0.32%) Spreadsheet
5 1 (0.16%) MS Visio
Business Applications
1 6 (0.96%) Dynamics CRM
2 2 (0.32%) Carpe Diem
3 1 (0.16%) Dynamics AX
3 1 (0.16%) Elite 3E
3 1 (0.16%) Salesforce CRM
3 1 (0.16%) SAP ERP
Cloud Services
1 302 (48.40%) Azure
2 290 (46.47%) Microsoft 365
3 95 (15.22%) Entra ID
4 48 (7.69%) AWS
5 26 (4.17%) GCP
5 26 (4.17%) SaaS
6 17 (2.72%) OpenShift
7 16 (2.56%) Power Platform
8 15 (2.40%) WhatsApp
9 14 (2.24%) OneDrive
10 8 (1.28%) Azure Cosmos DB
10 8 (1.28%) Azure Monitor
11 7 (1.12%) Amazon EC2
11 7 (1.12%) Dynamics 365
12 6 (0.96%) Azure DevOps
13 5 (0.80%) Mimecast
14 4 (0.64%) Nutanix
14 4 (0.64%) Power Automate
15 3 (0.48%) PowerApps
15 3 (0.48%) Rubrik
Communications & Networking
1 115 (18.43%) Firewall
2 68 (10.90%) DNS
3 62 (9.94%) WAN
4 56 (8.97%) LAN
4 56 (8.97%) SAN
4 56 (8.97%) VLAN
5 54 (8.65%) TCP/IP
6 53 (8.49%) Wireless
7 49 (7.85%) DHCP
8 38 (6.09%) Wi-Fi
9 35 (5.61%) Internet
10 26 (4.17%) Remote Desktop
11 24 (3.85%) VoIP
11 24 (3.85%) VPN
12 15 (2.40%) ADSL
12 15 (2.40%) Unified Communications
13 14 (2.24%) NAS
14 13 (2.08%) Broadband
15 11 (1.76%) Multicast
16 10 (1.60%) SSL
Database & Business Intelligence
1 106 (16.99%) SQL Server
2 35 (5.61%) Amazon RDS
3 22 (3.53%) MongoDB
3 22 (3.53%) PostgreSQL
4 15 (2.40%) MySQL
5 10 (1.60%) DB2
6 8 (1.28%) Power BI
7 4 (0.64%) SQL Server Analysis Services
7 4 (0.64%) SQL Server Reporting Services
8 3 (0.48%) Big Data
8 3 (0.48%) EDRMS
8 3 (0.48%) GIS
9 2 (0.32%) Data Lake
9 2 (0.32%) MariaDB
9 2 (0.32%) Microsoft Analysis Services
9 2 (0.32%) Power Query
9 2 (0.32%) PowerPivot
9 2 (0.32%) SQL Server Integration Services
9 2 (0.32%) SQLPlus
10 1 (0.16%) Sisense
Development Applications
1 23 (3.69%) JIRA
2 17 (2.72%) IBM UrbanCode
3 7 (1.12%) Git
4 5 (0.80%) Visual Studio
5 1 (0.16%) Bitbucket
5 1 (0.16%) Eclipse
5 1 (0.16%) GitLab
5 1 (0.16%) Gradle
5 1 (0.16%) HP UFT
5 1 (0.16%) IntelliJ
5 1 (0.16%) Jenkins
5 1 (0.16%) JMeter
5 1 (0.16%) JUnit
5 1 (0.16%) LoadRunner
5 1 (0.16%) MSI
5 1 (0.16%) MSTest
5 1 (0.16%) Selenium
5 1 (0.16%) Team Foundation Server
General
1 236 (37.82%) Social Skills
2 99 (15.87%) Finance
3 66 (10.58%) Analytical Skills
4 38 (6.09%) Banking
5 33 (5.29%) Organisational Skills
6 25 (4.01%) Telecoms
7 20 (3.21%) Inclusion and Diversity
8 18 (2.88%) Law
8 18 (2.88%) Presentation Skills
9 16 (2.56%) Documentation Skills
9 16 (2.56%) Legal
10 14 (2.24%) Games
11 11 (1.76%) Marketing
11 11 (1.76%) Retail
12 8 (1.28%) Manufacturing
12 8 (1.28%) Pharmaceutical
13 7 (1.12%) Billing
14 6 (0.96%) Military
14 6 (0.96%) Public Sector
15 4 (0.64%) Electronics
Libraries, Frameworks & Software Standards
1 33 (5.29%) .NET
2 30 (4.81%) REST
3 28 (4.49%) Web Services
4 27 (4.33%) SOAP
5 12 (1.92%) CSS
6 9 (1.44%) HTML
6 9 (1.44%) LAPP Stack
7 8 (1.28%) JSON
8 6 (0.96%) XML
9 5 (0.80%) ASP.NET
9 5 (0.80%) XSLT
10 3 (0.48%) .NET Framework
10 3 (0.48%) EDI
10 3 (0.48%) Lightning Web Components
11 2 (0.32%) FIX Protocol
12 1 (0.16%) CSS3
12 1 (0.16%) ISPF
12 1 (0.16%) jQuery
12 1 (0.16%) MDX
12 1 (0.16%) Spring
Miscellaneous
1 59 (9.46%) Driving Licence
2 42 (6.73%) Self-Motivation
3 24 (3.85%) Enterprise Storage
4 23 (3.69%) Public Cloud
5 22 (3.53%) Enterprise Software
6 18 (2.88%) Management Information System
7 17 (2.72%) iPad
7 17 (2.72%) Replication
8 14 (2.24%) Onboarding
9 13 (2.08%) Foreign Exchange (FX)
9 13 (2.08%) Social Media
10 12 (1.92%) Client/Server
10 12 (1.92%) Data Centre
11 9 (1.44%) Clustering
11 9 (1.44%) iPhone
11 9 (1.44%) PKI
12 8 (1.28%) Apple TV
12 8 (1.28%) Greenfield Project
12 8 (1.28%) Video Conferencing
13 5 (0.80%) Analytical Mindset
Operating Systems
1 321 (51.44%) Windows
2 150 (24.04%) Windows Server
3 97 (15.54%) Windows 10
4 93 (14.90%) Linux
5 51 (8.17%) Windows Server 2012
6 34 (5.45%) Android
7 27 (4.33%) Apple iOS
8 26 (4.17%) Windows Server 2016
9 25 (4.01%) Mac OS
10 24 (3.85%) Windows Server 2019
11 23 (3.69%) AIX
12 10 (1.60%) Ubuntu
12 10 (1.60%) Unix
13 6 (0.96%) Windows 7
14 5 (0.80%) CentOS
14 5 (0.80%) Mac OS X
14 5 (0.80%) Windows Server 2008
15 4 (0.64%) Red Hat Enterprise Linux
15 4 (0.64%) SUSE
16 2 (0.32%) Windows 8
Processes & Methodologies
1 137 (21.96%) Customer Service
2 133 (21.31%) Problem-Solving
3 124 (19.87%) ITIL
4 63 (10.10%) Infrastructure Engineering
5 43 (6.89%) Agile
5 43 (6.89%) DevOps
5 43 (6.89%) Service Management
6 40 (6.41%) Incident Management
7 36 (5.77%) Problem Management
8 32 (5.13%) ERP
9 31 (4.97%) Mentoring
10 27 (4.33%) Customer Requirements
10 27 (4.33%) Migration
11 26 (4.17%) Service Delivery
12 25 (4.01%) Infrastructure as Code
12 25 (4.01%) OO
13 22 (3.53%) Computer Science
13 22 (3.53%) Desktop Virtualisation
14 20 (3.21%) Cybersecurity
14 20 (3.21%) Time Management
Programming Languages
1 75 (12.02%) SQL
2 57 (9.13%) PowerShell
3 48 (7.69%) C#
4 31 (4.97%) VB
5 29 (4.65%) Java
5 29 (4.65%) Python
6 26 (4.17%) C++
7 23 (3.69%) C
8 17 (2.72%) Groovy
9 9 (1.44%) ActionScript
10 8 (1.28%) JavaScript
11 7 (1.12%) Bash
12 5 (0.80%) T-SQL
12 5 (0.80%) XPath
13 3 (0.48%) Apex Code
14 2 (0.32%) PHP
15 1 (0.16%) Perl
15 1 (0.16%) Shell Script
15 1 (0.16%) VB.NET
15 1 (0.16%) VBA
Qualifications
1 107 (17.15%) Degree
2 68 (10.90%) Microsoft Certification
3 42 (6.73%) CCNA
3 42 (6.73%) Cisco Certification
4 33 (5.29%) Azure Certification
4 33 (5.29%) Network+ Certification
5 15 (2.40%) MCITP
6 13 (2.08%) Computer Science Degree
7 9 (1.44%) MCSE
7 9 (1.44%) Security Cleared
8 8 (1.28%) A+ Certification
9 7 (1.12%) AWS Certification
9 7 (1.12%) ITIL Foundation Certificate
10 6 (0.96%) GCSC
10 6 (0.96%) MCP
10 6 (0.96%) SC Cleared
11 5 (0.80%) ITIL Certification
12 4 (0.64%) Master's Degree
13 3 (0.48%) MCT
14 2 (0.32%) MCSA
Quality Assurance & Compliance
1 54 (8.65%) SLA
2 13 (2.08%) Cyber Essentials
3 6 (0.96%) ISO/IEC 27001
4 3 (0.48%) Accessibility
4 3 (0.48%) GDPR
5 1 (0.16%) GxP
System Software
1 235 (37.66%) Active Directory
2 96 (15.38%) Hyper-V
3 94 (15.06%) VMware Infrastructure
4 33 (5.29%) VMware ESXi
5 19 (3.04%) Virtual Desktop
6 16 (2.56%) vSphere
7 14 (2.24%) XenApp
8 9 (1.44%) OpenSSH
9 6 (0.96%) NFS
10 5 (0.80%) Terminal Services
11 4 (0.64%) XenDesktop
12 3 (0.48%) Docker
12 3 (0.48%) Virtual Machines
13 1 (0.16%) Job Entry Subsystem
13 1 (0.16%) Microcode
13 1 (0.16%) Time Sharing Option
13 1 (0.16%) VMware Server
Systems Management
1 106 (16.99%) Microsoft Intune
2 26 (4.17%) Terraform
3 21 (3.37%) SCCM
4 20 (3.21%) vCenter Server
5 18 (2.88%) Ansible
6 17 (2.72%) Progress Chef
7 13 (2.08%) Cisco CUCM
7 13 (2.08%) ServiceCenter
8 9 (1.44%) IBM BigFix
8 9 (1.44%) PowerCLI
9 5 (0.80%) Pingdom
10 4 (0.64%) Jamf Pro
11 3 (0.48%) Grafana
11 3 (0.48%) Single Sign-On
12 2 (0.32%) Active Directory Federation Services
12 2 (0.32%) FortiGate
12 2 (0.32%) Microsoft Data Protection Manager
12 2 (0.32%) Prometheus
12 2 (0.32%) SCDPM
12 2 (0.32%) WSUS
Vendors
1 306 (49.04%) Microsoft
2 127 (20.35%) VMware
3 79 (12.66%) Cisco
4 57 (9.13%) Citrix
5 42 (6.73%) HP
6 38 (6.09%) IBM
7 34 (5.45%) Apple
8 32 (5.13%) Meraki
9 26 (4.17%) Oracle
10 24 (3.85%) Veeam
11 22 (3.53%) Sophos
12 18 (2.88%) Google
13 14 (2.24%) Aruba
13 14 (2.24%) Fortinet
13 14 (2.24%) Palo Alto
14 13 (2.08%) Barracuda Networks
14 13 (2.08%) ConnectWise
15 10 (1.60%) Draytek
16 8 (1.28%) Murex
16 8 (1.28%) SolarWinds