Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 338 357 405
Rank change year-on-year +19 +48 -38
Permanent jobs requiring a Service Analyst 833 993 1,396
As % of all permanent jobs advertised in the UK 0.85% 0.95% 0.91%
As % of the Job Titles category 0.90% 1.03% 0.94%
Number of salaries quoted 663 732 1,088
10th Percentile £21,800 £22,000 £20,750
25th Percentile £24,000 £24,500 £22,750
Median annual salary (50th Percentile) £27,500 £30,000 £27,000
Median % change year-on-year -8.33% +11.11% -1.82%
75th Percentile £34,500 £37,625 £37,500
90th Percentile £45,000 £48,750 £61,625
UK excluding London median annual salary £26,467 £26,500 £25,000
% change year-on-year -0.12% +6.00% +4.17%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,901 95,961 148,050
% of permanent jobs with a recognized job title 94.62% 91.57% 96.06%
Number of salaries quoted 66,751 60,281 85,224
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,686 £60,000 £60,000
Median % change year-on-year -12.19% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £95,495
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 26 April 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +45 767 £27,500 -8.33% 110
UK excluding London -17 648 £26,467 -0.12% 100
North of England +78 226 £24,500 -2.00% 37
Work from Home -4 221 £28,165 -13.34% 29
London +46 159 £35,000 -2.78% 18
South East -46 122 £26,000 -5.45% 15
North West +22 114 £25,000 -2.15% 25
Midlands -16 105 £28,165 -2.88% 17
South West +17 92 £27,500 - 9
Yorkshire +126 88 £24,500 +4.93% 5
West Midlands +3 69 £27,500 -6.78% 13
East of England +38 62 £26,500 +1.92% 16
East Midlands -18 36 £28,165 +4.31% 4
Scotland -88 27 £29,750 +26.60% 5
North East +3 24 £24,500 - 7
Wales -5 12 £25,500 -17.74% 3
Northern Ireland +24 2 £31,500 +2.44% 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 404 (48.50%) Microsoft
2 374 (44.90%) Social Skills
3 351 (42.14%) Windows
4 321 (38.54%) Microsoft 365
5 320 (38.42%) Active Directory
6 303 (36.37%) Customer Service
7 265 (31.81%) ITIL
8 200 (24.01%) Problem-Solving
9 183 (21.97%) Microsoft Office
10 138 (16.57%) Windows 10
11 137 (16.45%) SLA
12 136 (16.33%) Analytical Skills
13 129 (15.49%) ITSM
13 129 (15.49%) Finance
14 97 (11.64%) Service Management
15 91 (10.92%) Azure
16 83 (9.96%) ServiceNow
16 83 (9.96%) Microsoft Exchange
16 83 (9.96%) Law
17 81 (9.72%) Windows Server
18 79 (9.48%) Time Management
19 78 (9.36%) Incident Management
20 64 (7.68%) LAN
21 63 (7.56%) Inclusion and Diversity
22 61 (7.32%) Retail
23 59 (7.08%) Degree
23 59 (7.08%) SharePoint
23 59 (7.08%) Service Delivery
24 55 (6.60%) Banking
25 54 (6.48%) VPN

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 83 (9.96%) Microsoft Exchange
2 59 (7.08%) SharePoint
3 26 (3.12%) Confluence
4 3 (0.36%) Exchange Server 2013
4 3 (0.36%) IBM Notes
5 2 (0.24%) Exchange Server 2003
5 2 (0.24%) Exchange Server 2007
5 2 (0.24%) Exchange Server 2010
5 2 (0.24%) Skype for Business
6 1 (0.12%) CMS
Applications
1 183 (21.97%) Microsoft Office
2 33 (3.96%) Microsoft Excel
3 21 (2.52%) Microsoft PowerPoint
4 2 (0.24%) Chatbot
4 2 (0.24%) Microsoft Project
4 2 (0.24%) MS Visio
5 1 (0.12%) Spreadsheet
Business Applications
1 3 (0.36%) assyst
1 3 (0.36%) Elite 3E
2 1 (0.12%) Aladdin
2 1 (0.12%) Carpe Diem
2 1 (0.12%) Remedy ITSM
Cloud Services
1 321 (38.54%) Microsoft 365
2 91 (10.92%) Azure
3 33 (3.96%) SaaS
4 26 (3.12%) Entra ID
5 22 (2.64%) OneDrive
6 21 (2.52%) Mimecast
7 19 (2.28%) AWS
8 17 (2.04%) Power Platform
9 7 (0.84%) Power Automate
9 7 (0.84%) Snowflake
10 6 (0.72%) Yammer
11 4 (0.48%) GCP
11 4 (0.48%) PaaS
12 3 (0.36%) Google Drive
12 3 (0.36%) Google Workspace
12 3 (0.36%) WhatsApp
13 2 (0.24%) Dynamics 365
14 1 (0.12%) Asana
14 1 (0.12%) WeChat
14 1 (0.12%) Zapier
Communications & Networking
1 64 (7.68%) LAN
2 54 (6.48%) VPN
3 49 (5.88%) TCP/IP
4 47 (5.64%) DNS
5 44 (5.28%) Firewall
6 43 (5.16%) WAN
7 36 (4.32%) VoIP
8 31 (3.72%) DHCP
9 25 (3.00%) Wireless
10 23 (2.76%) Remote Desktop
11 20 (2.40%) Internet
12 13 (1.56%) Wi-Fi
13 12 (1.44%) Broadband
14 5 (0.60%) Cisco IOS
15 4 (0.48%) VLAN
16 3 (0.36%) SAN
16 3 (0.36%) Skype
17 2 (0.24%) NAS
17 2 (0.24%) Structured Cabling
18 1 (0.12%) Network Security
Database & Business Intelligence
1 17 (2.04%) Power BI
2 15 (1.80%) SQL Server
3 3 (0.36%) Tableau
4 2 (0.24%) MySQL
4 2 (0.24%) SQL Server Integration Services
4 2 (0.24%) SQL Server Reporting Services
5 1 (0.12%) Amazon RDS
5 1 (0.12%) Oracle Reports
Development Applications
1 30 (3.60%) JIRA
General
1 374 (44.90%) Social Skills
2 136 (16.33%) Analytical Skills
3 129 (15.49%) Finance
4 83 (9.96%) Law
5 63 (7.56%) Inclusion and Diversity
6 61 (7.32%) Retail
7 55 (6.60%) Banking
8 34 (4.08%) Legal
8 34 (4.08%) Telecoms
9 28 (3.36%) Investment Banking
10 26 (3.12%) Public Sector
11 24 (2.88%) French Language
12 23 (2.76%) Presentation Skills
13 20 (2.40%) Digital Economy
14 16 (1.92%) Corporate Banking
15 12 (1.44%) Documentation Skills
15 12 (1.44%) Organisational Skills
16 11 (1.32%) Front Office
17 9 (1.08%) Advertising
17 9 (1.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 16 (1.92%) OLE
2 8 (0.96%) XML
3 3 (0.36%) HTML
4 2 (0.24%) .NET
4 2 (0.24%) EDI
5 1 (0.12%) Matplotlib
5 1 (0.12%) NumPy
5 1 (0.12%) Pandas
5 1 (0.12%) Seaborn
Miscellaneous
1 43 (5.16%) Self-Motivation
2 38 (4.56%) Smartphone
3 32 (3.84%) Management Information System
4 20 (2.40%) Driving Licence
5 16 (1.92%) Data Centre
5 16 (1.92%) Mobile App
5 16 (1.92%) Onboarding
6 13 (1.56%) Team-Oriented Environment
7 12 (1.44%) iPhone
8 11 (1.32%) iPad
8 11 (1.32%) Life Science
9 9 (1.08%) Video Conferencing
10 8 (0.96%) Derivative
10 8 (0.96%) Replication
11 7 (0.84%) Credit Derivative
11 7 (0.84%) Credit Risk
11 7 (0.84%) Foreign Exchange (FX)
12 6 (0.72%) Data Structures
12 6 (0.72%) Product Ownership
13 5 (0.60%) Fixed Income
Operating Systems
1 351 (42.14%) Windows
2 138 (16.57%) Windows 10
3 81 (9.72%) Windows Server
4 40 (4.80%) Android
5 29 (3.48%) Windows Server 2019
6 28 (3.36%) Windows Server 2016
7 22 (2.64%) Windows Server 2012
8 16 (1.92%) Apple iOS
9 14 (1.68%) Windows 7
10 11 (1.32%) Mac OS
11 9 (1.08%) Linux
11 9 (1.08%) Windows Server 2008
12 6 (0.72%) Unix
13 4 (0.48%) Windows 8
14 2 (0.24%) Red Hat Enterprise Linux
14 2 (0.24%) Windows Server 2003
15 1 (0.12%) Mac OS X
Processes & Methodologies
1 303 (36.37%) Customer Service
2 265 (31.81%) ITIL
3 200 (24.01%) Problem-Solving
4 129 (15.49%) ITSM
5 97 (11.64%) Service Management
6 79 (9.48%) Time Management
7 78 (9.36%) Incident Management
8 59 (7.08%) Service Delivery
9 39 (4.68%) Change Management
10 38 (4.56%) Asset Management
11 32 (3.84%) Agile
12 30 (3.60%) Business Analysis
13 29 (3.48%) Project Management
14 28 (3.36%) Customer Experience
15 26 (3.12%) Continuous Improvement
15 26 (3.12%) Problem Management
15 26 (3.12%) Statistics
16 25 (3.00%) Collaborative Working
17 24 (2.88%) Business Intelligence
18 22 (2.64%) Proactive Monitoring
Programming Languages
1 29 (3.48%) SQL
2 24 (2.88%) R
3 12 (1.44%) Python
4 10 (1.20%) PowerShell
5 7 (0.84%) T-SQL
6 2 (0.24%) Java
7 1 (0.12%) C++
Qualifications
1 59 (7.08%) Degree
2 29 (3.48%) Microsoft Certification
3 28 (3.36%) A+ Certification
4 25 (3.00%) Security Cleared
5 23 (2.76%) ITIL Certification
6 15 (1.80%) DV Cleared
7 12 (1.44%) NVQ Level 3
8 11 (1.32%) ITIL Foundation Certificate
9 10 (1.20%) SC Cleared
10 6 (0.72%) DBS Check
10 6 (0.72%) MCITP
10 6 (0.72%) MCP
11 5 (0.60%) BPSS Clearance
11 5 (0.60%) MCSA
12 4 (0.48%) CompTIA Security+
12 4 (0.48%) Computer Science Degree
13 3 (0.36%) Master's Degree
13 3 (0.36%) MBA
14 2 (0.24%) CIPD
14 2 (0.24%) HND
Quality Assurance & Compliance
1 137 (16.45%) SLA
2 18 (2.16%) GDPR
3 11 (1.32%) Data Quality
4 6 (0.72%) QA
5 4 (0.48%) ISO 9001
5 4 (0.48%) ISO/IEC 27001
6 3 (0.36%) Accessibility
6 3 (0.36%) ISO 14001
6 3 (0.36%) ITGC
7 2 (0.24%) Sarbanes-Oxley
8 1 (0.12%) COBIT
8 1 (0.12%) PMO
8 1 (0.12%) Software Quality Assurance
System Software
1 320 (38.42%) Active Directory
2 18 (2.16%) VMware Infrastructure
3 15 (1.80%) XenApp
3 15 (1.80%) XenDesktop
4 9 (1.08%) Hyper-V
4 9 (1.08%) vSphere
5 5 (0.60%) Terminal Services
6 3 (0.36%) Virtual Desktop
7 2 (0.24%) Citrix Hypervisor
8 1 (0.12%) BitLocker
8 1 (0.12%) Virtual Servers
8 1 (0.12%) VMware ESXi
Systems Management
1 35 (4.20%) Microsoft Intune
2 23 (2.76%) SCCM
3 2 (0.24%) Jamf Pro
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Icinga
4 1 (0.12%) Systems Management Server (SMS)
4 1 (0.12%) Tivoli
Vendors
1 404 (48.50%) Microsoft
2 83 (9.96%) ServiceNow
3 38 (4.56%) Citrix
4 37 (4.44%) VMware
5 28 (3.36%) Cisco
6 25 (3.00%) Apple
7 20 (2.40%) iManage
8 13 (1.56%) Adobe
8 13 (1.56%) Dell
9 11 (1.32%) HP
9 11 (1.32%) Virgin Media
10 10 (1.20%) Snow
11 9 (1.08%) Google
11 9 (1.08%) Ivanti
11 9 (1.08%) NetApp
12 8 (0.96%) Aderant
12 8 (0.96%) Remedy
12 8 (0.96%) Splunk
12 8 (0.96%) Veeam
13 7 (0.84%) Alteryx