Service Delivery Jobs with Work from Home Options

Service Delivery
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 111 137 169
Rank change year-on-year +26 +32 +36
Permanent jobs citing Service Delivery 906 1,046 1,630
As % of all permanent jobs with a WFH option 2.68% 2.54% 2.37%
As % of the Processes & Methodologies category 2.93% 2.64% 2.45%
Number of salaries quoted 602 731 1,210
10th Percentile £32,500 £28,857 £32,500
25th Percentile £41,250 £41,250 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +2.33%
75th Percentile £67,500 £75,000 £67,500
90th Percentile £80,000 £93,750 £77,500
UK median annual salary £50,000 £52,148 £51,500
% change year-on-year -4.12% +1.26% +3.00%

All Process and Methodology Skills
Work from Home

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,902 39,630 66,571
As % of all permanent jobs with a WFH option 91.40% 96.09% 96.98%
Number of salaries quoted 23,451 27,583 41,127
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,190 £60,000
% change year-on-year -10.12% +1.98% +9.09%

Service Delivery
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Delivery as a proportion of all IT jobs advertised.

Service Delivery trend for jobs with a WFH option

Service Delivery
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Service Delivery.

Service Delivery salary trend for jobs with a WFH option

Service Delivery
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Service Delivery over the 6 months to 10 May 2024.

Service Delivery salary histogram for jobs with a WFH option

Service Delivery
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (3.20%) Microsoft Exchange
2 28 (3.09%) SharePoint
3 18 (1.99%) Confluence
4 6 (0.66%) Exchange Server 2000
5 5 (0.55%) Appian
5 5 (0.55%) CMS
6 4 (0.44%) Umbraco
7 2 (0.22%) Skype for Business
8 1 (0.11%) Blackberry Enterprise Server
8 1 (0.11%) IBM Domino
Applications
1 46 (5.08%) Microsoft Excel
2 40 (4.42%) Microsoft Office
3 20 (2.21%) Microsoft PowerPoint
4 4 (0.44%) Chatbot
4 4 (0.44%) MS Visio
5 3 (0.33%) Microsoft Project
5 3 (0.33%) Trello
6 2 (0.22%) InDesign
6 2 (0.22%) Photoshop
6 2 (0.22%) Spreadsheet
7 1 (0.11%) Solid Edge
Business Applications
1 5 (0.55%) Remedy ITSM
1 5 (0.55%) SAP ERP
2 4 (0.44%) Dynamics CRM
2 4 (0.44%) Elite 3E
2 4 (0.44%) NEC Housing
3 3 (0.33%) NetSuite
3 3 (0.33%) Salesforce CRM
4 2 (0.22%) Oracle EBS
5 1 (0.11%) Primavera
5 1 (0.11%) SAP HR
5 1 (0.11%) SAP Payroll
5 1 (0.11%) SAP WM
Cloud Services
1 152 (16.78%) Azure
2 148 (16.34%) Microsoft 365
3 65 (7.17%) AWS
4 58 (6.40%) Power Platform
5 41 (4.53%) SaaS
6 35 (3.86%) Entra ID
7 31 (3.42%) PowerApps
8 26 (2.87%) Azure DevOps
9 16 (1.77%) Dynamics 365
9 16 (1.77%) WhatsApp
10 15 (1.66%) Amazon EC2
11 14 (1.55%) Amazon S3
12 11 (1.21%) Cloud Computing
12 11 (1.21%) PaaS
13 10 (1.10%) IaaS
13 10 (1.10%) Power Automate
14 7 (0.77%) GCP
15 4 (0.44%) Firebase
15 4 (0.44%) iPaaS
15 4 (0.44%) OneDrive
Communications & Networking
1 50 (5.52%) Firewall
2 40 (4.42%) WAN
3 39 (4.30%) LAN
3 39 (4.30%) Wi-Fi
4 24 (2.65%) Network Security
4 24 (2.65%) SD-WAN
5 22 (2.43%) VPN
6 19 (2.10%) Wireless
7 15 (1.66%) DNS
8 14 (1.55%) TCP/IP
8 14 (1.55%) Unified Communications
9 12 (1.32%) Internet
10 11 (1.21%) DHCP
11 8 (0.88%) Remote Desktop
12 5 (0.55%) VLAN
12 5 (0.55%) VoIP
12 5 (0.55%) WLAN
13 4 (0.44%) MPLS
13 4 (0.44%) PBX
13 4 (0.44%) SAN
Database & Business Intelligence
1 58 (6.40%) Relational Database
2 54 (5.96%) SQL Server
3 28 (3.09%) MySQL
4 26 (2.87%) Power BI
5 25 (2.76%) RDBMS
6 9 (0.99%) Azure SQL Database
7 7 (0.77%) DB2
8 6 (0.66%) Data Warehouse
8 6 (0.66%) PostgreSQL
8 6 (0.66%) SQL Server Reporting Services
9 4 (0.44%) Amazon RDS
9 4 (0.44%) BusinessObjects
9 4 (0.44%) DTS
10 3 (0.33%) DBAmp
10 3 (0.33%) GIS
10 3 (0.33%) Ingres
10 3 (0.33%) MongoDB
11 2 (0.22%) NoSQL
11 2 (0.22%) Oracle Database
11 2 (0.22%) SQL Server Integration Services
Development Applications
1 32 (3.53%) JIRA
2 11 (1.21%) Git
3 7 (0.77%) Visual Studio
4 6 (0.66%) Team Foundation Server
5 4 (0.44%) GitLab
5 4 (0.44%) Selenium
6 3 (0.33%) Jenkins
7 2 (0.22%) Appium
7 2 (0.22%) Bitbucket
7 2 (0.22%) Cypress.io
7 2 (0.22%) JMeter
7 2 (0.22%) Postman
7 2 (0.22%) REST Assured
7 2 (0.22%) Serenity BDD
7 2 (0.22%) SpecFlow
General
1 365 (40.29%) Social Skills
2 220 (24.28%) Finance
3 119 (13.13%) Public Sector
4 74 (8.17%) Analytical Skills
4 74 (8.17%) Marketing
5 57 (6.29%) Inclusion and Diversity
6 53 (5.85%) Legal
7 32 (3.53%) Law
8 27 (2.98%) Local Government
9 26 (2.87%) Retail
10 24 (2.65%) Fire and Rescue
11 23 (2.54%) Organisational Skills
12 21 (2.32%) Presentation Skills
13 18 (1.99%) Advertising
14 17 (1.88%) Telecoms
15 14 (1.55%) Banking
15 14 (1.55%) Military
16 13 (1.43%) Documentation Skills
17 12 (1.32%) Police
18 11 (1.21%) Influencing Skills
Job Titles
1 108 (11.92%) Analyst
1 108 (11.92%) Service Manager
2 82 (9.05%) IT Manager
3 78 (8.61%) Consultant
4 77 (8.50%) Service Delivery Manager
5 73 (8.06%) Delivery Manager
6 72 (7.95%) Lead
7 68 (7.51%) Developer
8 56 (6.18%) Senior
9 48 (5.30%) IT Support
10 44 (4.86%) Architect
11 37 (4.08%) IT Services Manager
12 34 (3.75%) Service Architect
13 32 (3.53%) Business Manager
13 32 (3.53%) ITSM Architect
14 29 (3.20%) Support Analyst
15 28 (3.09%) Infrastructure Engineer
16 25 (2.76%) Head of IT
17 24 (2.65%) Enterprise Architecture Director
18 23 (2.54%) Support Engineer
Libraries, Frameworks & Software Standards
1 37 (4.08%) .NET
2 19 (2.10%) .NET Framework
3 17 (1.88%) CSS
3 17 (1.88%) HTML
4 12 (1.32%) ASP.NET
4 12 (1.32%) EDI
5 10 (1.10%) .NET Core
6 9 (0.99%) Middleware
7 8 (0.88%) cXML
7 8 (0.88%) EDIFACT
8 7 (0.77%) Flash
9 4 (0.44%) AWS CDK
9 4 (0.44%) Blazor
9 4 (0.44%) Entity Framework
10 3 (0.33%) ADO
10 3 (0.33%) AngularJS
10 3 (0.33%) ASP.NET MVC
10 3 (0.33%) HTML5 Canvas
10 3 (0.33%) Node.js
10 3 (0.33%) Oracle Fusion
Miscellaneous
1 69 (7.62%) Self-Motivation
2 44 (4.86%) Data Centre
3 39 (4.30%) Management Information System
4 32 (3.53%) Enterprise Software
5 29 (3.20%) Driving Licence
6 23 (2.54%) Product Ownership
7 19 (2.10%) Mainframe
8 17 (1.88%) Low-Code
8 17 (1.88%) Public Cloud
9 12 (1.32%) Onboarding
10 11 (1.21%) CMDB
11 9 (0.99%) Cloud Native
11 9 (0.99%) Housing Association
12 8 (0.88%) TRADACOMS
13 7 (0.77%) Mobile App
13 7 (0.77%) PMI
14 6 (0.66%) Analytical Mindset
15 5 (0.55%) FMCG
15 5 (0.55%) IBM Mainframe
15 5 (0.55%) Virtual Team
Operating Systems
1 129 (14.24%) Windows
2 68 (7.51%) Linux
3 40 (4.42%) Windows 10
4 37 (4.08%) Unix
5 31 (3.42%) Windows Server
6 14 (1.55%) Android
6 14 (1.55%) Mac OS X
7 11 (1.21%) Apple iOS
8 10 (1.10%) Mac OS
9 8 (0.88%) Windows 7
10 7 (0.77%) Windows Server 2016
10 7 (0.77%) Windows Server 2019
11 6 (0.66%) Ubuntu
11 6 (0.66%) Windows Server 2012
12 5 (0.55%) Windows Server 2008
13 3 (0.33%) Red Hat Enterprise Linux
14 2 (0.22%) VMS
14 2 (0.22%) Windows 8
Processes & Methodologies
1 339 (37.42%) ITIL
2 177 (19.54%) Service Management
3 164 (18.10%) ITSM
4 153 (16.89%) Actionable Insight
5 152 (16.78%) Agile
6 139 (15.34%) Customer Service
7 137 (15.12%) Continuous Improvement
8 117 (12.91%) Project Management
9 113 (12.47%) Change Management
10 112 (12.36%) Problem-Solving
11 110 (12.14%) Roadmaps
12 94 (10.38%) DevOps
13 87 (9.60%) Stakeholder Management
14 85 (9.38%) Mentoring
15 83 (9.16%) Business Strategy
15 83 (9.16%) Enterprise Architecture
16 82 (9.05%) Project Delivery
17 81 (8.94%) Cybersecurity
18 75 (8.28%) Incident Management
19 73 (8.06%) Problem Management
Programming Languages
1 80 (8.83%) SQL
2 35 (3.86%) PowerShell
3 34 (3.75%) C#
4 28 (3.09%) Python
5 25 (2.76%) Java
6 21 (2.32%) JavaScript
7 19 (2.10%) COBOL
8 14 (1.55%) Bash
9 10 (1.10%) T-SQL
10 8 (0.88%) ActionScript
10 8 (0.88%) ActionScript 2.0
11 5 (0.55%) VB
12 4 (0.44%) Kotlin
13 1 (0.11%) C++
13 1 (0.11%) TypeScript
Qualifications
1 167 (18.43%) Degree
2 138 (15.23%) Security Cleared
3 71 (7.84%) SC Cleared
4 35 (3.86%) CTC Cleared
5 28 (3.09%) ITIL Certification
6 26 (2.87%) PMI Certification
7 23 (2.54%) PMP
8 21 (2.32%) CISSP
8 21 (2.32%) ITIL Foundation Certificate
9 16 (1.77%) AWS Certification
9 16 (1.77%) CISM
10 14 (1.55%) AWS Certified Solutions Architect
10 14 (1.55%) GCIA
10 14 (1.55%) GCIH
10 14 (1.55%) GREM
11 12 (1.32%) APMG
11 12 (1.32%) Computer Science Degree
12 10 (1.10%) Cisco Certification
13 9 (0.99%) DBS Check
14 7 (0.77%) Microsoft Certification
Quality Assurance & Compliance
1 71 (7.84%) SLA
2 33 (3.64%) QA
3 19 (2.10%) ISO/IEC 27001
4 18 (1.99%) GDPR
5 15 (1.66%) Cyber Essentials
6 8 (0.88%) Accessibility
6 8 (0.88%) PMO
7 5 (0.55%) Actionable Recommendations
8 3 (0.33%) HIPAA
9 2 (0.22%) GRC
9 2 (0.22%) ISO 9001
9 2 (0.22%) PCI DSS
9 2 (0.22%) Sarbanes-Oxley
10 1 (0.11%) Cyber Essentials PLUS
10 1 (0.11%) Data Quality
10 1 (0.11%) ISO/IEC 20000
10 1 (0.11%) NIST
System Software
1 69 (7.62%) Active Directory
2 31 (3.42%) VMware Infrastructure
3 10 (1.10%) Hyper-V
4 8 (0.88%) Virtual Desktop
5 7 (0.77%) Virtual Machines
5 7 (0.77%) vSphere
6 6 (0.66%) Docker
6 6 (0.66%) Firmware
7 2 (0.22%) Embedded Firmware
8 1 (0.11%) Veritas Cluster Server
8 1 (0.11%) Virtual Servers
8 1 (0.11%) VMware ESXi
8 1 (0.11%) XenDesktop
Systems Management
1 44 (4.86%) Microsoft Intune
2 16 (1.77%) WSUS
3 12 (1.32%) Kubernetes
4 10 (1.10%) SCCM
5 8 (0.88%) Terraform
6 7 (0.77%) Nessus
7 6 (0.66%) Jamf Pro
8 4 (0.44%) Puppet
9 2 (0.22%) Ansible
9 2 (0.22%) CASB
9 2 (0.22%) Failover Clustering
10 1 (0.11%) McAfee ePO
10 1 (0.11%) Microsoft Clustering
10 1 (0.11%) OfficeScan
10 1 (0.11%) Progress Chef
10 1 (0.11%) Salt
10 1 (0.11%) SCOM
10 1 (0.11%) Single Sign-On
10 1 (0.11%) Trend Micro Deep Security
10 1 (0.11%) vCenter Server
Vendors
1 231 (25.50%) Microsoft
2 69 (7.62%) ServiceNow
3 50 (5.52%) VMware
4 38 (4.19%) Oracle
5 33 (3.64%) Cisco
6 30 (3.31%) Salesforce
7 23 (2.54%) Dell
8 21 (2.32%) SAP
9 19 (2.10%) Unisys
10 18 (1.99%) Apple
10 18 (1.99%) iManage
11 14 (1.55%) Adobe
12 12 (1.32%) Meraki
13 10 (1.10%) Google
14 8 (0.88%) Veeam
15 7 (0.77%) IBM
15 7 (0.77%) OpenAI
16 6 (0.66%) Citrix
16 6 (0.66%) Draytek
16 6 (0.66%) Ubiquiti