IT Support
UK

The median IT Support salary in the UK is £29,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 87 151 295
Rank change year-on-year +64 +144 -55
Permanent jobs requiring an IT Support 3,042 2,422 2,207
As % of all permanent jobs advertised in the UK 3.07% 2.38% 1.40%
As % of the Job Titles category 3.24% 2.61% 1.46%
Number of salaries quoted 2,632 1,388 1,934
10th Percentile £22,000 £22,750 £20,500
25th Percentile £25,000 £26,000 £23,705
Median annual salary (50th Percentile) £29,000 £30,750 £29,000
Median % change year-on-year -5.69% +6.03% +1.75%
75th Percentile £35,000 £37,250 £35,000
90th Percentile £43,000 £46,250 £47,500
UK excluding London median annual salary £28,000 £28,875 £27,500
% change year-on-year -3.03% +5.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 8 May 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +66 2,809 £29,000 -6.45% 510
UK excluding London +41 2,559 £28,000 -3.03% 427
South East +73 676 £30,000 - 102
Work from Home +74 569 £30,303 -6.76% 93
North of England +45 559 £28,000 +1.82% 113
Midlands +83 477 £27,000 -1.82% 92
London +42 428 £35,000 - 89
East of England +46 365 £27,500 -6.78% 54
South West -23 303 £28,000 -6.67% 56
West Midlands +75 256 £27,500 +1.85% 44
North West +2 252 £28,000 +9.80% 55
Yorkshire +101 246 £28,000 +1.82% 44
East Midlands +56 210 £26,250 -4.55% 48
Scotland -95 104 £27,500 -1.79% 12
Wales +46 70 £27,500 -8.33% 10
North East +24 61 £32,500 -5.80% 16
Northern Ireland +25 6 £30,000 -11.11% 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,593 (52.37%) Windows
2 1,560 (51.28%) Microsoft 365
3 1,506 (49.51%) Microsoft
4 1,228 (40.37%) Active Directory
5 1,082 (35.57%) Social Skills
6 830 (27.28%) Customer Service
7 730 (24.00%) Azure
8 638 (20.97%) Windows Server
9 629 (20.68%) Problem-Solving
10 599 (19.69%) Windows 10
11 553 (18.18%) Microsoft Exchange
12 500 (16.44%) Microsoft Office
13 435 (14.30%) Firewall
14 429 (14.10%) ITIL
15 344 (11.31%) VMware
16 341 (11.21%) Degree
17 291 (9.57%) SharePoint
18 289 (9.50%) Entra ID
19 273 (8.97%) Driving Licence
20 268 (8.81%) DNS
21 264 (8.68%) Wireless
22 246 (8.09%) Cisco
23 245 (8.05%) VMware Infrastructure
24 242 (7.96%) Hyper-V
25 241 (7.92%) WAN
26 239 (7.86%) Citrix
26 239 (7.86%) Microsoft Intune
27 230 (7.56%) DHCP
27 230 (7.56%) Android
28 206 (6.77%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 553 (18.18%) Microsoft Exchange
2 291 (9.57%) SharePoint
3 28 (0.92%) Exchange Server 2013
4 17 (0.56%) Confluence
4 17 (0.56%) Exchange Server 2010
4 17 (0.56%) Skype for Business
5 15 (0.49%) Exchange Server 2007
5 15 (0.49%) IIS
6 7 (0.23%) OpenStack
7 6 (0.20%) Exchange Server 2000
8 4 (0.13%) Jupyter
9 3 (0.099%) CMS
9 3 (0.099%) SAS
9 3 (0.099%) WordPress
10 2 (0.066%) Apache
10 2 (0.066%) Blackberry Enterprise Server
10 2 (0.066%) Exchange Server 2003
10 2 (0.066%) Resin
11 1 (0.033%) Site Server
11 1 (0.033%) Tomcat
Applications
1 500 (16.44%) Microsoft Office
2 76 (2.50%) Microsoft Excel
3 12 (0.39%) Microsoft PowerPoint
4 10 (0.33%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.099%) Final Cut Pro
6 3 (0.099%) Pro Tools
6 3 (0.099%) SPSS
7 2 (0.066%) Adobe Creative Suite
8 1 (0.033%) PrintSoft PReS
8 1 (0.033%) S-PLUS
Business Applications
1 10 (0.33%) Dynamics CRM
2 7 (0.23%) Carpe Diem
3 6 (0.20%) Sage X3
4 5 (0.16%) Dynamics GP
5 3 (0.099%) Dynamics NAV
6 2 (0.066%) Epicor Tropos
6 2 (0.066%) Misys Midas
6 2 (0.066%) Oracle Receivables
6 2 (0.066%) Remedy ITSM
6 2 (0.066%) Sage 200
7 1 (0.033%) Dynamics AX
7 1 (0.033%) Elite 3E
7 1 (0.033%) Sage 300 ERP
7 1 (0.033%) SAP ERP
7 1 (0.033%) Visualfiles
Cloud Services
1 1,560 (51.28%) Microsoft 365
2 730 (24.00%) Azure
3 289 (9.50%) Entra ID
4 104 (3.42%) AWS
5 75 (2.47%) OneDrive
6 62 (2.04%) Google Workspace
7 32 (1.05%) Mimecast
8 31 (1.02%) Power Platform
9 28 (0.92%) WhatsApp
10 14 (0.46%) Dynamics 365
11 13 (0.43%) Cloud Computing
12 10 (0.33%) Power Automate
13 9 (0.30%) Amazon EC2
13 9 (0.30%) SaaS
14 8 (0.26%) Nutanix
15 7 (0.23%) IaaS
15 7 (0.23%) PowerApps
15 7 (0.23%) Serverless
16 5 (0.16%) iTunes
16 5 (0.16%) Slack
Communications & Networking
1 435 (14.30%) Firewall
2 268 (8.81%) DNS
3 264 (8.68%) Wireless
4 241 (7.92%) WAN
5 230 (7.56%) DHCP
6 186 (6.11%) VPN
7 180 (5.92%) Wi-Fi
8 157 (5.16%) LAN
9 155 (5.10%) TCP/IP
10 125 (4.11%) VoIP
11 111 (3.65%) Cisco IOS
12 110 (3.62%) SD-WAN
13 99 (3.25%) WebEx
14 97 (3.19%) VLAN
15 89 (2.93%) Internet
16 71 (2.33%) SAN
17 49 (1.61%) Network Security
18 46 (1.51%) Remote Desktop
19 27 (0.89%) Broadband
20 22 (0.72%) Skype
Database & Business Intelligence
1 125 (4.11%) SQL Server
2 37 (1.22%) Amazon RDS
3 23 (0.76%) Power BI
4 18 (0.59%) MySQL
5 8 (0.26%) MariaDB
5 8 (0.26%) SQL Server Reporting Services
6 6 (0.20%) PostgreSQL
7 5 (0.16%) DB2
7 5 (0.16%) SQL Server Integration Services
8 4 (0.13%) BusinessObjects
8 4 (0.13%) Crystal Reports
8 4 (0.13%) Metabase
9 3 (0.099%) Big Data
9 3 (0.099%) EDRMS
9 3 (0.099%) Oracle Database
10 2 (0.066%) Oracle Reports
11 1 (0.033%) Electronic Patient Records
Development Applications
1 39 (1.28%) JIRA
2 4 (0.13%) Visual Studio Code
3 2 (0.066%) Git
3 2 (0.066%) Hudson
3 2 (0.066%) MSI
3 2 (0.066%) Visual Studio
4 1 (0.033%) Atlassian Bamboo
4 1 (0.033%) Bitbucket
4 1 (0.033%) Jenkins
General
1 1,082 (35.57%) Social Skills
2 187 (6.15%) Finance
3 171 (5.62%) Analytical Skills
4 124 (4.08%) Organisational Skills
5 118 (3.88%) Manufacturing
6 117 (3.85%) Law
7 115 (3.78%) Legal
8 81 (2.66%) Telecoms
9 73 (2.40%) Inclusion and Diversity
10 72 (2.37%) Retail
11 39 (1.28%) Marketing
12 34 (1.12%) Advertising
13 33 (1.08%) Public Sector
14 30 (0.99%) Documentation Skills
15 26 (0.85%) Games
16 25 (0.82%) Banking
17 19 (0.62%) German Language
18 17 (0.56%) Automotive
19 13 (0.43%) Back Office
20 11 (0.36%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.26%) ADSI
1 8 (0.26%) LDAP
2 7 (0.23%) OLE
3 6 (0.20%) .NET
3 6 (0.20%) CSS
3 6 (0.20%) EDI
3 6 (0.20%) HTML
3 6 (0.20%) X-Windows
4 5 (0.16%) Kafka
5 4 (0.13%) Cocoa
6 3 (0.099%) LAMP
6 3 (0.099%) React
6 3 (0.099%) Software Packaging
7 2 (0.066%) RESTful
7 2 (0.066%) SOAP
7 2 (0.066%) V-Ray
8 1 (0.033%) RESTEasy
8 1 (0.033%) SAML
8 1 (0.033%) WF
8 1 (0.033%) XML
Miscellaneous
1 273 (8.97%) Driving Licence
2 151 (4.96%) Video Conferencing
3 139 (4.57%) Self-Motivation
4 96 (3.16%) Wiki
5 83 (2.73%) Management Information System
6 55 (1.81%) Onboarding
7 53 (1.74%) Replication
8 51 (1.68%) Data Centre
9 38 (1.25%) EPoS
10 36 (1.18%) CCTV
11 31 (1.02%) iPad
12 27 (0.89%) Fat Client
12 27 (0.89%) Thin Client
13 25 (0.82%) Enterprise Storage
14 24 (0.79%) Smartphone
15 22 (0.72%) iPhone
16 15 (0.49%) Educational Technology
17 14 (0.46%) Analytical Mindset
17 14 (0.46%) Social Media
18 13 (0.43%) Life Science
Operating Systems
1 1,593 (52.37%) Windows
2 638 (20.97%) Windows Server
3 599 (19.69%) Windows 10
4 230 (7.56%) Android
5 172 (5.65%) Linux
6 144 (4.73%) Apple iOS
7 128 (4.21%) Mac OS
8 114 (3.75%) Windows Server 2016
9 98 (3.22%) Windows Server 2019
10 77 (2.53%) Windows Server 2012
11 57 (1.87%) Windows 7
12 37 (1.22%) Windows Server 2008
13 35 (1.15%) Mac OS X
14 25 (0.82%) Windows 8
15 20 (0.66%) Unix
16 10 (0.33%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Ubuntu
18 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 830 (27.28%) Customer Service
2 629 (20.68%) Problem-Solving
3 429 (14.10%) ITIL
4 173 (5.69%) Service Delivery
5 172 (5.65%) Cybersecurity
6 160 (5.26%) ITSM
7 142 (4.67%) Service Management
8 139 (4.57%) Mobile Device Management
9 138 (4.54%) Computer Science
10 111 (3.65%) Time Management
11 107 (3.52%) Application Virtualisation
12 105 (3.45%) Business Continuity
13 96 (3.16%) Project Delivery
14 95 (3.12%) BCP
15 94 (3.09%) Business Continuity Planning
15 94 (3.09%) Change Management
16 93 (3.06%) Contract Negotiation
16 93 (3.06%) Incident Management
17 90 (2.96%) Agile
18 89 (2.93%) Infrastructure Engineering
Programming Languages
1 174 (5.72%) SQL
2 115 (3.78%) PowerShell
3 15 (0.49%) Bash
4 11 (0.36%) Python
5 10 (0.33%) Java
6 9 (0.30%) PHP
7 6 (0.20%) C#
8 5 (0.16%) JavaScript
8 5 (0.16%) T-SQL
8 5 (0.16%) VB
9 3 (0.099%) C
10 2 (0.066%) C++
10 2 (0.066%) COBOL
11 1 (0.033%) Perl
11 1 (0.033%) VBA
11 1 (0.033%) VBScript
Qualifications
1 341 (11.21%) Degree
2 176 (5.79%) Microsoft Certification
3 114 (3.75%) Computer Science Degree
4 96 (3.16%) Master's Degree
5 85 (2.79%) DBS Check
6 77 (2.53%) A+ Certification
7 64 (2.10%) Cisco Certification
8 63 (2.07%) CCNA
9 51 (1.68%) Security Cleared
10 48 (1.58%) Network+ Certification
11 45 (1.48%) MCSE
12 43 (1.41%) Azure Certification
13 42 (1.38%) MCP
14 30 (0.99%) MCSA
14 30 (0.99%) SC Cleared
15 23 (0.76%) ITIL Certification
16 17 (0.56%) DV Cleared
17 16 (0.53%) ITIL Foundation Certificate
18 12 (0.39%) CompTIA Security+
19 10 (0.33%) MCITP
Quality Assurance & Compliance
1 192 (6.31%) SLA
2 50 (1.64%) GDPR
3 35 (1.15%) Cyber Essentials
3 35 (1.15%) ISO/IEC 27001
4 30 (0.99%) QA
5 9 (0.30%) Sarbanes-Oxley
6 8 (0.26%) Cyber Essentials PLUS
7 6 (0.20%) Accessibility
8 5 (0.16%) PCI DSS
9 3 (0.099%) NIST
10 2 (0.066%) PMO
11 1 (0.033%) ISO 14001
11 1 (0.033%) ISO 9001
11 1 (0.033%) ISO/IEC 20000
System Software
1 1,228 (40.37%) Active Directory
2 245 (8.05%) VMware Infrastructure
3 242 (7.96%) Hyper-V
4 129 (4.24%) VMware ESXi
5 98 (3.22%) XenApp
6 94 (3.09%) Microsoft App-V
7 93 (3.06%) XenDesktop
8 53 (1.74%) Virtual Desktop
9 27 (0.89%) Virtual Machines
10 20 (0.66%) vSphere
11 16 (0.53%) Docker
12 9 (0.30%) Terminal Services
13 8 (0.26%) Virtual Servers
14 4 (0.13%) Citrix Hypervisor
14 4 (0.13%) Firmware
15 3 (0.099%) BitLocker
15 3 (0.099%) pfSense
15 3 (0.099%) VMware Server
16 2 (0.066%) Terminal Server
16 2 (0.066%) VMware Workstation
Systems Management
1 239 (7.86%) Microsoft Intune
2 206 (6.77%) SCCM
3 102 (3.35%) AirWatch
4 33 (1.08%) Jamf Pro
5 14 (0.46%) Kubernetes
6 13 (0.43%) Cisco CUCM
6 13 (0.43%) ServiceCenter
7 10 (0.33%) Autotask
7 10 (0.33%) FortiGate
7 10 (0.33%) WSUS
8 9 (0.30%) Ansible
9 7 (0.23%) Backup Exec
10 6 (0.20%) Opsgenie
10 6 (0.20%) PaperCut
11 5 (0.16%) Systems Management Server (SMS)
12 4 (0.13%) WhatsUp Gold
13 3 (0.099%) Microsoft Data Protection Manager
13 3 (0.099%) NetCrunch
13 3 (0.099%) Progress Chef
13 3 (0.099%) SCDPM
Vendors
1 1,506 (49.51%) Microsoft
2 344 (11.31%) VMware
3 246 (8.09%) Cisco
4 239 (7.86%) Citrix
5 148 (4.87%) Apple
6 109 (3.58%) Veeam
7 89 (2.93%) Google
8 64 (2.10%) HP
9 59 (1.94%) Sophos
10 55 (1.81%) Meraki
11 36 (1.18%) Dell
12 32 (1.05%) ServiceNow
13 31 (1.02%) ConnectWise
13 31 (1.02%) Draytek
14 26 (0.85%) Bloomberg
14 26 (0.85%) iManage
15 25 (0.82%) Aruba
16 24 (0.79%) Barracuda Networks
16 24 (0.79%) Palo Alto
16 24 (0.79%) Sage