Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 198 262 280
Rank change year-on-year +64 +18 -33
Permanent jobs requiring a Support Analyst 1,492 1,403 2,342
As % of all permanent jobs advertised in the UK 1.51% 1.40% 1.47%
As % of the Job Titles category 1.59% 1.53% 1.52%
Number of salaries quoted 1,151 1,128 1,948
10th Percentile £24,250 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,000
90th Percentile £57,500 £61,250 £56,000
UK excluding London median annual salary £32,000 £30,500 £28,500
% change year-on-year +4.92% +7.02% -0.44%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,739 91,836 153,630
% of permanent jobs with a recognized job title 94.65% 91.52% 96.11%
Number of salaries quoted 67,104 57,926 84,939
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,604
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,750 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 14 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +73 1,347 £35,000 +2.94% 198
UK excluding London +41 1,025 £32,000 +4.92% 130
London +69 438 £45,000 +7.14% 74
Work from Home +29 431 £42,500 +18.06% 120
South East +68 317 £32,500 +6.56% 33
North of England +47 246 £31,500 -5.97% 22
Midlands +10 164 £30,000 -2.44% 29
North West +16 142 £32,500 -2.99% 10
Yorkshire +92 98 £31,500 -3.08% 9
West Midlands -4 93 £33,500 +3.08% 13
East of England +23 92 £30,000 +5.26% 15
South West -29 89 £32,500 +8.33% 22
East Midlands +1 71 £27,000 -1.82% 16
Scotland -40 67 £40,000 +37.93% 9
Wales +13 45 £36,750 +22.50% 4
North East -7 6 £30,500 -23.75% 3
Northern Ireland +28 5 £44,500 +30.88% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 14 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 514 (34.45%) Social Skills
2 486 (32.57%) Windows
3 469 (31.43%) Microsoft
4 391 (26.21%) Microsoft 365
5 384 (25.74%) SQL
6 361 (24.20%) Active Directory
7 340 (22.79%) ITIL
8 325 (21.78%) Customer Service
8 325 (21.78%) Problem-Solving
9 306 (20.51%) Finance
10 263 (17.63%) Azure
11 255 (17.09%) Microsoft Office
12 239 (16.02%) Degree
13 206 (13.81%) Windows 10
14 199 (13.34%) Analytical Skills
15 190 (12.73%) SLA
16 173 (11.60%) Microsoft Exchange
17 164 (10.99%) Incident Management
18 157 (10.52%) Linux
19 156 (10.46%) ITSM
20 154 (10.32%) SQL Server
21 152 (10.19%) Service Management
22 135 (9.05%) Windows Server
23 130 (8.71%) Oracle
24 128 (8.58%) Unix
25 122 (8.18%) ERP
26 119 (7.98%) SharePoint
27 106 (7.10%) Security Cleared
28 98 (6.57%) Actionable Insight
29 95 (6.37%) DNS

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 173 (11.60%) Microsoft Exchange
2 119 (7.98%) SharePoint
3 70 (4.69%) WebLogic
4 44 (2.95%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) IIS
6 8 (0.54%) Confluence
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Oracle Workflow
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
10 1 (0.067%) SharePoint 2013
Applications
1 255 (17.09%) Microsoft Office
2 86 (5.76%) Microsoft Excel
3 51 (3.42%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) S-PLUS
7 1 (0.067%) Trello
Business Applications
1 60 (4.02%) Dynamics CRM
2 44 (2.95%) Remedy ITSM
3 21 (1.41%) Dynamics NAV
4 18 (1.21%) PlanetPress Connect
5 14 (0.94%) Dynamics GP
6 13 (0.87%) NEC Housing
7 12 (0.80%) SAP S/4HANA
8 11 (0.74%) Elite 3E
8 11 (0.74%) Fidessa
9 8 (0.54%) Epicor Tropos
9 8 (0.54%) Oracle ERP
10 7 (0.47%) Endur
11 6 (0.40%) Infor SunSystems
11 6 (0.40%) ION MarketView
12 5 (0.34%) Carpe Diem
12 5 (0.34%) NetSuite
12 5 (0.34%) Oracle EBS R12
13 4 (0.27%) Dynamics AX
13 4 (0.27%) Oracle Payroll
13 4 (0.27%) thinkFolio
Cloud Services
1 391 (26.21%) Microsoft 365
2 263 (17.63%) Azure
3 72 (4.83%) Entra ID
4 70 (4.69%) Dynamics 365
5 58 (3.89%) AWS
6 51 (3.42%) Power Platform
7 50 (3.35%) SaaS
8 16 (1.07%) Google Workspace
8 16 (1.07%) WhatsApp
9 13 (0.87%) Power Automate
10 11 (0.74%) Mimecast
11 10 (0.67%) OneDrive
11 10 (0.67%) PowerApps
12 7 (0.47%) Amazon CloudWatch
12 7 (0.47%) GCP
13 6 (0.40%) Azure Data Factory
13 6 (0.40%) IaaS
14 5 (0.34%) Google Sheets
15 4 (0.27%) Azure DevOps
15 4 (0.27%) PaaS
Communications & Networking
1 95 (6.37%) DNS
2 78 (5.23%) DHCP
3 75 (5.03%) Firewall
4 67 (4.49%) WAN
5 62 (4.16%) LAN
6 58 (3.89%) VPN
7 56 (3.75%) TCP/IP
8 33 (2.21%) Internet
9 31 (2.08%) Wi-Fi
10 29 (1.94%) VoIP
11 22 (1.47%) Wireless
12 14 (0.94%) Remote Desktop
12 14 (0.94%) VLAN
13 13 (0.87%) Cisco IOS
13 13 (0.87%) WLAN
14 11 (0.74%) FIX Connectivity
15 10 (0.67%) Intranet
16 8 (0.54%) Broadband
17 7 (0.47%) Skype
18 6 (0.40%) Network Security
Database & Business Intelligence
1 154 (10.32%) SQL Server
2 59 (3.95%) Oracle Database
3 44 (2.95%) Oracle Database 10g
3 44 (2.95%) Oracle Database 11g
3 44 (2.95%) VLDB
4 36 (2.41%) Power BI
5 30 (2.01%) SQL Server Integration Services
6 26 (1.74%) Elasticsearch
6 26 (1.74%) SQL Server Reporting Services
7 21 (1.41%) Data Warehouse
8 14 (0.94%) MySQL
9 11 (0.74%) Oracle Reports
10 10 (0.67%) Relational Database
11 5 (0.34%) BusinessObjects
12 4 (0.27%) Crystal Reports
13 3 (0.20%) Amazon RDS
13 3 (0.20%) Oracle Database 12c
13 3 (0.20%) SAP HANA
13 3 (0.20%) Tableau
14 2 (0.13%) NoSQL
Development Applications
1 50 (3.35%) JIRA
2 18 (1.21%) SQL Server Management Studio (SSMS)
3 12 (0.80%) Eclipse
4 5 (0.34%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
5 4 (0.27%) Toad
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 514 (34.45%) Social Skills
2 306 (20.51%) Finance
3 199 (13.34%) Analytical Skills
4 89 (5.97%) Law
5 74 (4.96%) Legal
6 66 (4.42%) Manufacturing
7 62 (4.16%) Banking
8 58 (3.89%) Front Office
9 53 (3.55%) Retail
10 34 (2.28%) Telecoms
11 32 (2.14%) Marketing
12 30 (2.01%) Public Sector
13 26 (1.74%) Inclusion and Diversity
14 22 (1.47%) Police
15 19 (1.27%) Military
16 17 (1.14%) Back Office
17 16 (1.07%) Organisational Skills
18 12 (0.80%) Billing
18 12 (0.80%) Documentation Skills
18 12 (0.80%) Presentation Skills
Libraries, Frameworks & Software Standards
1 34 (2.28%) .NET
2 30 (2.01%) FIX Protocol
3 26 (1.74%) J2EE
3 26 (1.74%) Java EE
3 26 (1.74%) Spring
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 8 (0.54%) HTML
5 8 (0.54%) JSON
5 8 (0.54%) Web Services
6 7 (0.47%) ASP.NET
6 7 (0.47%) Middleware
7 6 (0.40%) OLE
8 5 (0.34%) XML
9 4 (0.27%) .NET Framework
9 4 (0.27%) SAML
10 3 (0.20%) EDI
10 3 (0.20%) LDAP
10 3 (0.20%) Software Packaging
10 3 (0.20%) XSLT
Miscellaneous
1 45 (3.02%) Driving Licence
2 39 (2.61%) Management Information System
3 37 (2.48%) Self-Motivation
4 31 (2.08%) Video Conferencing
5 30 (2.01%) Onboarding
6 22 (1.47%) Enterprise Software
7 18 (1.21%) Product Ownership
8 17 (1.14%) Replication
9 16 (1.07%) Foreign Exchange (FX)
10 15 (1.01%) CCTV
10 15 (1.01%) iPad
11 13 (0.87%) Mobile App
12 12 (0.80%) iPhone
13 11 (0.74%) Analytical Mindset
13 11 (0.74%) e-Learning
13 11 (0.74%) Eurex
13 11 (0.74%) Life Science
14 10 (0.67%) Housing Association
15 9 (0.60%) Smartphone
16 8 (0.54%) Greenfield Project
Operating Systems
1 486 (32.57%) Windows
2 206 (13.81%) Windows 10
3 157 (10.52%) Linux
4 135 (9.05%) Windows Server
5 128 (8.58%) Unix
6 58 (3.89%) Solaris
7 51 (3.42%) Apple iOS
8 37 (2.48%) Android
9 29 (1.94%) Mac OS
10 25 (1.68%) Windows Server 2019
11 22 (1.47%) Mac OS X
11 22 (1.47%) Windows Server 2016
12 18 (1.21%) Windows 7
13 13 (0.87%) Windows Server 2012
14 11 (0.74%) CentOS
14 11 (0.74%) Ubuntu
15 9 (0.60%) Windows Server 2008
16 6 (0.40%) Red Hat Enterprise Linux
17 3 (0.20%) AIX
18 2 (0.13%) Windows Vista
Processes & Methodologies
1 340 (22.79%) ITIL
2 325 (21.78%) Customer Service
2 325 (21.78%) Problem-Solving
3 164 (10.99%) Incident Management
4 156 (10.46%) ITSM
5 152 (10.19%) Service Management
6 122 (8.18%) ERP
7 98 (6.57%) Actionable Insight
8 93 (6.23%) Change Management
9 92 (6.17%) Service Delivery
10 89 (5.97%) CRM
11 68 (4.56%) Release Management
12 61 (4.09%) Agile
13 56 (3.75%) Continuous Improvement
14 53 (3.55%) Performance Tuning
14 53 (3.55%) Problem Management
15 52 (3.49%) Performance Monitoring
16 50 (3.35%) Project Management
17 45 (3.02%) Business Intelligence
18 44 (2.95%) Artificial Intelligence
Programming Languages
1 384 (25.74%) SQL
2 72 (4.83%) T-SQL
3 63 (4.22%) PL/SQL
3 63 (4.22%) PowerShell
4 42 (2.82%) Java
5 34 (2.28%) C#
6 32 (2.14%) Shell Script
7 27 (1.81%) Python
8 22 (1.47%) JavaScript
9 17 (1.14%) Bash
9 17 (1.14%) Perl
10 11 (0.74%) Ruby
11 8 (0.54%) C
12 7 (0.47%) VBA
13 4 (0.27%) R
14 3 (0.20%) COBOL
14 3 (0.20%) XPath
15 2 (0.13%) PHP
15 2 (0.13%) VB
16 1 (0.067%) VB.NET
Qualifications
1 239 (16.02%) Degree
2 106 (7.10%) Security Cleared
3 82 (5.50%) SC Cleared
4 37 (2.48%) Microsoft Certification
5 24 (1.61%) Computer Science Degree
6 21 (1.41%) A+ Certification
7 14 (0.94%) CISM
7 14 (0.94%) CISSP
7 14 (0.94%) GCIA
7 14 (0.94%) GCIH
7 14 (0.94%) GREM
8 11 (0.74%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.60%) ITIL Certification
10 9 (0.60%) MCSA
11 8 (0.54%) PRINCE2 Practitioner
12 7 (0.47%) DBS Check
12 7 (0.47%) MCDST
12 7 (0.47%) Network+ Certification
12 7 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 190 (12.73%) SLA
2 14 (0.94%) ISO/IEC 27001
3 12 (0.80%) Cyber Essentials
4 11 (0.74%) PMO
5 9 (0.60%) Data Quality
6 5 (0.34%) GDPR
7 4 (0.27%) QA
8 3 (0.20%) Disclosure Scotland
8 3 (0.20%) ISO 9001
9 2 (0.13%) PCI DSS
9 2 (0.13%) Sarbanes-Oxley
10 1 (0.067%) Accessibility
10 1 (0.067%) Cyber Essentials PLUS
10 1 (0.067%) HMG Security Policy Framework
System Software
1 361 (24.20%) Active Directory
2 67 (4.49%) VMware Infrastructure
3 44 (2.95%) Oracle RAC
4 28 (1.88%) Hyper-V
5 15 (1.01%) Virtual Desktop
6 7 (0.47%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
11 1 (0.067%) Terminal Services
Systems Management
1 91 (6.10%) Microsoft Intune
2 68 (4.56%) SCCM
3 44 (2.95%) Data Guard
3 44 (2.95%) Oracle RMAN
4 31 (2.08%) Single Sign-On
5 26 (1.74%) Jamf Pro
5 26 (1.74%) OpenSSO
6 7 (0.47%) WSUS
7 5 (0.34%) PaperCut
7 5 (0.34%) Progress Chef
7 5 (0.34%) Systems Management Server (SMS)
8 4 (0.27%) AirWatch
8 4 (0.27%) Backup Exec
8 4 (0.27%) Control-M
8 4 (0.27%) Grafana
8 4 (0.27%) McAfee ePO
8 4 (0.27%) WhatsUp Gold
9 3 (0.20%) Nessus
9 3 (0.20%) Oracle Statspack
9 3 (0.20%) ZENworks
Vendors
1 469 (31.43%) Microsoft
2 130 (8.71%) Oracle
3 94 (6.30%) VMware
4 75 (5.03%) Remedy
5 63 (4.22%) Cisco
6 47 (3.15%) Sun
7 45 (3.02%) Citrix
8 44 (2.95%) ServiceNow
9 43 (2.88%) Bloomberg
10 38 (2.55%) Apple
11 33 (2.21%) SAP
12 32 (2.14%) Dell
13 28 (1.88%) Veeam
14 25 (1.68%) ION Trading
15 24 (1.61%) Google
16 19 (1.27%) HP
16 19 (1.27%) Meraki
16 19 (1.27%) Palo Alto
17 18 (1.21%) FNZ
17 18 (1.21%) iManage