Customer-Centric
UK
The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 9 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 379 | 259 | 284 |
| Rank change year-on-year | -120 | +25 | +141 |
| Permanent jobs citing Customer-Centricity | 700 | 1,418 | 2,242 |
| As % of all permanent jobs advertised in the UK | 0.71% | 1.40% | 1.43% |
| As % of the Processes & Methodologies category | 0.83% | 1.46% | 1.49% |
| Number of salaries quoted | 477 | 620 | 653 |
| 10th Percentile | £26,650 | £35,000 | £31,250 |
| 25th Percentile | £35,500 | £51,625 | £46,250 |
| Median annual salary (50th Percentile) | £47,500 | £70,000 | £65,000 |
| Median % change year-on-year | -32.14% | +7.69% | +23.81% |
| 75th Percentile | £70,000 | £72,500 | £85,000 |
| 90th Percentile | £90,000 | £91,250 | £93,500 |
| UK excluding London median annual salary | £42,500 | £70,000 | £60,000 |
| % change year-on-year | -39.29% | +16.67% | +33.33% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 84,809 | 96,894 | 150,102 |
| As % of all permanent jobs advertised in the UK | 85.57% | 95.61% | 95.67% |
| Number of salaries quoted | 59,843 | 56,945 | 82,179 |
| 10th Percentile | £29,000 | £34,000 | £33,500 |
| 25th Percentile | £40,000 | £45,000 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £61,180 | £60,000 |
| Median % change year-on-year | -10.10% | +1.97% | +9.09% |
| 75th Percentile | £72,500 | £81,250 | £80,000 |
| 90th Percentile | £92,500 | £100,000 | £96,550 |
| UK excluding London median annual salary | £50,000 | £55,000 | £52,500 |
| % change year-on-year | -9.09% | +4.76% | +9.38% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 9 May 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -97 | 614 | £46,958 | -32.92% | 242 |
| UK excluding London | -117 | 482 | £42,500 | -39.29% | 166 |
| Work from Home | -96 | 262 | £48,500 | -31.30% | 108 |
| London | -45 | 185 | £72,500 | +3.57% | 92 |
| South East | -68 | 136 | £42,500 | -39.29% | 43 |
| North of England | -99 | 91 | £37,500 | -46.43% | 44 |
| Midlands | -20 | 82 | £45,000 | -35.71% | 25 |
| South West | -32 | 81 | £46,958 | -32.92% | 22 |
| North West | -10 | 54 | £35,000 | -50.00% | 23 |
| West Midlands | -4 | 47 | £65,000 | -1.89% | 14 |
| East of England | -39 | 37 | £32,875 | -53.43% | 12 |
| Scotland | -56 | 37 | £45,000 | -36.26% | 11 |
| East Midlands | -11 | 35 | £31,000 | -55.71% | 11 |
| Yorkshire | -45 | 34 | £48,750 | -30.36% | 13 |
| Wales | +10 | 15 | £35,000 | -50.00% | 9 |
| Northern Ireland | +26 | 3 | £32,500 | - | 5 |
| North East | -20 | 3 | £37,500 | -46.43% | 8 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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