Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 15 May 2025, comparing them to the same period in the previous two years.
| 6 months to 15 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 286 | 373 | 261 |
| Rank change year-on-year | +87 | -112 | +28 |
| Permanent jobs citing Customer-Centricity | 579 | 699 | 1,414 |
| As % of all permanent jobs advertised in the UK | 1.05% | 0.71% | 1.41% |
| As % of the Processes & Methodologies category | 1.12% | 0.83% | 1.47% |
| Number of salaries quoted | 270 | 476 | 620 |
| 10th Percentile | £30,000 | £26,625 | £35,000 |
| 25th Percentile | £37,500 | £35,875 | £50,469 |
| Median annual salary (50th Percentile) | £55,000 | £47,500 | £70,000 |
| Median % change year-on-year | +15.79% | -32.14% | +7.69% |
| 75th Percentile | £76,250 | £70,000 | £72,500 |
| 90th Percentile | £92,500 | £90,000 | £91,375 |
| UK excluding London median annual salary | £45,000 | £42,500 | £70,000 |
| % change year-on-year | +5.88% | -39.29% | +16.67% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 51,770 | 84,704 | 95,930 |
| As % of all permanent jobs advertised in the UK | 93.86% | 85.53% | 95.60% |
| Number of salaries quoted | 26,375 | 59,701 | 56,503 |
| 10th Percentile | £30,000 | £29,000 | £34,000 |
| 25th Percentile | £42,000 | £40,000 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £55,000 | £61,180 |
| Median % change year-on-year | +4.55% | -10.10% | +1.97% |
| 75th Percentile | £75,000 | £72,500 | £81,250 |
| 90th Percentile | £97,500 | £92,500 | £100,000 |
| UK excluding London median annual salary | £52,000 | £50,000 | £55,000 |
| % change year-on-year | +4.00% | -9.09% | +4.76% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 15 May 2025.
Customer-Centricity
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +81 | 544 | £55,000 | +17.13% | 1,048 |
| UK excluding London | +98 | 402 | £45,000 | +5.88% | 468 |
| London | +76 | 156 | £67,654 | -6.68% | 683 |
| Work from Home | +50 | 155 | £60,000 | +23.71% | 446 |
| North of England | +89 | 133 | £45,000 | +12.50% | 118 |
| South East | +87 | 133 | £37,500 | -11.76% | 186 |
| Yorkshire | +115 | 88 | £51,250 | -6.82% | 44 |
| Midlands | +62 | 80 | £45,000 | - | 59 |
| West Midlands | +73 | 64 | £45,000 | -30.77% | 35 |
| North West | -10 | 45 | £45,000 | +28.57% | 69 |
| South West | +58 | 20 | £64,627 | +37.63% | 39 |
| East of England | +24 | 19 | £42,500 | +29.28% | 31 |
| East Midlands | +18 | 16 | £40,000 | +29.03% | 20 |
| Scotland | +91 | 15 | £65,000 | +39.04% | 26 |
| Wales | +28 | 2 | £46,250 | +62.28% | 10 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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