Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 221 232 277
Rank change year-on-year +11 +45 +9
Permanent jobs citing Incident Management 1,357 1,624 2,320
As % of all permanent jobs advertised in the UK 1.37% 1.57% 1.47%
As % of the Processes & Methodologies category 1.60% 1.64% 1.54%
Number of salaries quoted 981 1,017 1,664
10th Percentile £28,500 £27,400 £24,538
25th Percentile £32,500 £36,000 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £67,500 £71,652 £64,756
90th Percentile £87,500 £87,500 £78,750
UK excluding London median annual salary £43,750 £45,000 £42,500
% change year-on-year -2.78% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,862 98,882 150,503
As % of all permanent jobs advertised in the UK 85.90% 95.62% 95.62%
Number of salaries quoted 59,922 58,137 83,321
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,251 £80,000
90th Percentile £92,500 £100,000 £96,251
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 6 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +21 1,178 £50,000 -4.76% 335
UK excluding London -8 983 £43,750 -2.78% 245
Work from Home -35 436 £52,500 -4.55% 131
London +56 341 £70,000 +7.69% 100
North of England -19 268 £43,500 -6.45% 64
South East +1 232 £42,500 -5.56% 56
South West +44 166 £50,000 +38.89% 32
North West +7 127 £44,274 -6.79% 30
Midlands +1 110 £47,000 +25.33% 41
Yorkshire -26 92 £44,637 -0.81% 25
West Midlands +23 88 £45,750 +3.39% 32
Wales +28 69 £65,000 +136.36% 10
East of England -35 54 £32,000 -41.82% 36
Scotland -47 53 £47,500 -25.81% 12
North East +17 49 £32,500 -17.72% 10
Northern Ireland - 25 £35,000 - 5
East Midlands -28 21 £55,357 +70.33% 9
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 74 (5.45%) Microsoft Exchange
2 73 (5.38%) WebLogic
3 60 (4.42%) SharePoint
4 44 (3.24%) Oracle Service Bus
5 22 (1.62%) SAS
6 16 (1.18%) Skype for Business
7 9 (0.66%) IIS
8 8 (0.59%) Confluence
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
11 2 (0.15%) WordPress
12 1 (0.074%) Oracle Spatial
Applications
1 137 (10.10%) Microsoft Office
2 84 (6.19%) Microsoft Excel
3 54 (3.98%) MS Visio
4 19 (1.40%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 58 (4.27%) Remedy ITSM
2 13 (0.96%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 6 (0.44%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
6 4 (0.29%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.074%) Carpe Diem
9 1 (0.074%) Endur
9 1 (0.074%) Oracle EBS
9 1 (0.074%) SAP Payroll
Cloud Services
1 299 (22.03%) Azure
2 260 (19.16%) Microsoft 365
3 104 (7.66%) AWS
4 53 (3.91%) Entra ID
5 47 (3.46%) SaaS
6 30 (2.21%) PaaS
7 24 (1.77%) Azure DevOps
8 23 (1.69%) IaaS
9 22 (1.62%) Serverless
10 19 (1.40%) Azure Functions
10 19 (1.40%) Power Platform
11 18 (1.33%) GCP
12 14 (1.03%) Azure Data Factory
12 14 (1.03%) Cloud Computing
12 14 (1.03%) Mimecast
13 13 (0.96%) Azure Logic Apps
13 13 (0.96%) Azure Service Bus
14 11 (0.81%) Azure Monitor
14 11 (0.81%) Azure Storage
15 10 (0.74%) PowerApps
Communications & Networking
1 158 (11.64%) Firewall
2 92 (6.78%) DNS
3 72 (5.31%) Network Security
4 68 (5.01%) LAN
5 57 (4.20%) WAN
6 49 (3.61%) DHCP
7 45 (3.32%) SAN
7 45 (3.32%) VPN
7 45 (3.32%) Wireless
8 42 (3.10%) TCP/IP
9 25 (1.84%) Wi-Fi
10 23 (1.69%) Internet
11 19 (1.40%) Remote Desktop
12 18 (1.33%) VoIP
13 16 (1.18%) SD-WAN
14 15 (1.11%) Intrusion Detection
15 14 (1.03%) Cisco ASA
15 14 (1.03%) IP Telephony
16 12 (0.88%) MPLS
17 11 (0.81%) VLAN
Database & Business Intelligence
1 65 (4.79%) SQL Server
2 54 (3.98%) Oracle Database
3 44 (3.24%) Oracle Database 10g
3 44 (3.24%) Oracle Database 11g
3 44 (3.24%) VLDB
4 30 (2.21%) MySQL
5 29 (2.14%) Elasticsearch
6 23 (1.69%) RDBMS
6 23 (1.69%) Relational Database
7 12 (0.88%) Amazon RDS
8 11 (0.81%) SQL Server Integration Services
9 10 (0.74%) Power BI
10 9 (0.66%) Azure SQL Database
11 7 (0.52%) Redis
12 3 (0.22%) SAP HANA
13 2 (0.15%) Crystal Reports
13 2 (0.15%) DB2
13 2 (0.15%) NoSQL
13 2 (0.15%) PostgreSQL
13 2 (0.15%) SQL Server Reporting Services
Development Applications
1 50 (3.68%) JIRA
2 8 (0.59%) GitLab
2 8 (0.59%) Jenkins
3 5 (0.37%) Git
3 5 (0.37%) HP UFT
3 5 (0.37%) JMeter
3 5 (0.37%) LoadRunner
3 5 (0.37%) MSTest
3 5 (0.37%) Postman
3 5 (0.37%) Selenium
3 5 (0.37%) Team Foundation Server
4 3 (0.22%) Sonatype Nexus
5 2 (0.15%) Bower
5 2 (0.15%) Burp Suite
5 2 (0.15%) git-flow
5 2 (0.15%) gulp
5 2 (0.15%) Metasploit
5 2 (0.15%) Moq
5 2 (0.15%) sqlmap
5 2 (0.15%) Visual Studio
General
1 496 (36.55%) Social Skills
2 269 (19.82%) Finance
3 263 (19.38%) Analytical Skills
4 63 (4.64%) Organisational Skills
5 62 (4.57%) Military
6 61 (4.50%) Telecoms
7 58 (4.27%) Law
7 58 (4.27%) Legal
8 51 (3.76%) Public Sector
9 50 (3.68%) Banking
10 38 (2.80%) Retail
11 35 (2.58%) Inclusion and Diversity
12 32 (2.36%) Manufacturing
13 31 (2.28%) Police
14 27 (1.99%) Marketing
15 24 (1.77%) Documentation Skills
16 22 (1.62%) Electronics
17 18 (1.33%) Presentation Skills
18 14 (1.03%) Financial Institution
18 14 (1.03%) Influencing Skills
Job Titles
1 377 (27.78%) Analyst
2 167 (12.31%) Support Analyst
3 164 (12.09%) Senior
4 114 (8.40%) Applications Support
5 112 (8.25%) Support Engineer
6 106 (7.81%) Lead
7 101 (7.44%) Service Manager
8 92 (6.78%) Applications Support Analyst
8 92 (6.78%) IT Support
9 82 (6.04%) Service Analyst
10 73 (5.38%) Incident Manager
10 73 (5.38%) Security Analyst
11 72 (5.31%) IT Analyst
12 71 (5.23%) Senior Analyst
13 69 (5.08%) Service Desk Analyst
14 67 (4.94%) Consultant
15 59 (4.35%) Team Leader
16 57 (4.20%) IT Engineer
17 56 (4.13%) Infrastructure Engineer
18 53 (3.91%) Security Consultant
Libraries, Frameworks & Software Standards
1 39 (2.87%) .NET
2 35 (2.58%) CSS
3 30 (2.21%) Spring
4 29 (2.14%) J2EE
4 29 (2.14%) Java EE
5 28 (2.06%) HTML
5 28 (2.06%) Web Services
6 24 (1.77%) AngularJS
6 24 (1.77%) Elastic Stack
6 24 (1.77%) FIX Protocol
7 22 (1.62%) Twitter Bootstrap
8 21 (1.55%) .NET Framework
9 7 (0.52%) Node.js
10 6 (0.44%) ARM Templates
10 6 (0.44%) ASP.NET
10 6 (0.44%) JSON
10 6 (0.44%) Middleware
10 6 (0.44%) XML
11 5 (0.37%) Oracle Fusion
11 5 (0.37%) WebdriverIO
Miscellaneous
1 147 (10.83%) Management Information System
2 66 (4.86%) Data Centre
3 39 (2.87%) Security Operations Centre
4 36 (2.65%) Self-Motivation
5 33 (2.43%) Driving Licence
6 29 (2.14%) Cyber Kill Chain
7 28 (2.06%) CMDB
7 28 (2.06%) Enterprise Storage
8 26 (1.92%) Onboarding
9 24 (1.77%) Cyber Threat
9 24 (1.77%) Legacy Systems
9 24 (1.77%) Security Posture
10 18 (1.33%) Cyber Defence
11 14 (1.03%) Cyberattack
12 12 (0.88%) Product Ownership
13 11 (0.81%) Analytical Mindset
13 11 (0.81%) Cloud Native
13 11 (0.81%) Foreign Exchange (FX)
13 11 (0.81%) Public Cloud
14 10 (0.74%) Distributed Denial-of-Service
Operating Systems
1 368 (27.12%) Windows
2 175 (12.90%) Linux
3 132 (9.73%) Unix
4 131 (9.65%) Windows Server
5 80 (5.90%) Windows 10
6 44 (3.24%) Solaris
7 27 (1.99%) Windows Server 2016
8 22 (1.62%) Windows Server 2019
9 21 (1.55%) Mac OS X
10 13 (0.96%) Android
10 13 (0.96%) Apple iOS
11 9 (0.66%) Windows 7
11 9 (0.66%) Windows Server 2003
12 8 (0.59%) CentOS
12 8 (0.59%) Ubuntu
13 7 (0.52%) Windows Server 2012
14 4 (0.29%) Kali Linux
14 4 (0.29%) Windows 8
15 3 (0.22%) Amazon Linux
15 3 (0.22%) Windows Server 2008
Processes & Methodologies
1 507 (37.36%) ITIL
2 328 (24.17%) Problem-Solving
3 300 (22.11%) Service Management
4 269 (19.82%) Change Management
5 239 (17.61%) Cybersecurity
6 222 (16.36%) Problem Management
7 208 (15.33%) ITSM
8 204 (15.03%) Customer Service
9 200 (14.74%) Service Delivery
10 175 (12.90%) Incident Response
11 174 (12.82%) Information Security
12 164 (12.09%) Continuous Improvement
13 154 (11.35%) Actionable Insight
14 145 (10.69%) Security Operations
15 129 (9.51%) Mentoring
15 129 (9.51%) Root Cause Analysis
16 105 (7.74%) Major Incident Management
16 105 (7.74%) SIEM
17 100 (7.37%) Agile
18 95 (7.00%) Risk Management
Programming Languages
1 143 (10.54%) SQL
2 97 (7.15%) PowerShell
3 57 (4.20%) Python
4 53 (3.91%) Java
5 52 (3.83%) PL/SQL
6 37 (2.73%) C#
7 32 (2.36%) JavaScript
8 31 (2.28%) Shell Script
9 25 (1.84%) Bash
10 13 (0.96%) VBA
11 12 (0.88%) MATLAB
11 12 (0.88%) VB.NET
12 11 (0.81%) T-SQL
13 5 (0.37%) Perl
13 5 (0.37%) Ruby
14 4 (0.29%) VB
15 3 (0.22%) TypeScript
16 2 (0.15%) Go
16 2 (0.15%) Kotlin
16 2 (0.15%) PHP
Qualifications
1 262 (19.31%) Security Cleared
2 233 (17.17%) Degree
3 193 (14.22%) SC Cleared
4 118 (8.70%) CISSP
5 80 (5.90%) CISM
5 80 (5.90%) DV Cleared
6 72 (5.31%) ITIL Certification
7 62 (4.57%) Microsoft Certification
8 57 (4.20%) Azure Certification
9 51 (3.76%) Cisco Certification
10 36 (2.65%) CISA
11 33 (2.43%) CCNP
11 33 (2.43%) Computer Science Degree
12 27 (1.99%) CCNA
13 22 (1.62%) CRISC
14 20 (1.47%) ITIL Foundation Certificate
15 19 (1.40%) A+ Certification
16 18 (1.33%) ISO 27001 Lead Auditor
17 16 (1.18%) MCSE
18 15 (1.11%) GCIH
Quality Assurance & Compliance
1 242 (17.83%) SLA
2 108 (7.96%) ISO/IEC 27001
3 72 (5.31%) NIST
4 37 (2.73%) Cyber Essentials
5 29 (2.14%) GDPR
6 20 (1.47%) JSP 440
6 20 (1.47%) PCI DSS
7 16 (1.18%) QA
8 14 (1.03%) GRC
9 11 (0.81%) PMO
10 10 (0.74%) Accessibility
11 8 (0.59%) Cyber Essentials PLUS
11 8 (0.59%) HIPAA
11 8 (0.59%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 7 (0.52%) ISO 22301
13 6 (0.44%) NIST 800
13 6 (0.44%) SOC 2
14 5 (0.37%) ISO 9001
15 4 (0.29%) HMG Security Policy Framework
15 4 (0.29%) NCSC
System Software
1 279 (20.56%) Active Directory
2 80 (5.90%) VMware Infrastructure
3 75 (5.53%) Hyper-V
4 44 (3.24%) Oracle RAC
4 44 (3.24%) vSphere
5 17 (1.25%) Docker
6 15 (1.11%) VMware ESXi
7 12 (0.88%) Firmware
7 12 (0.88%) Virtual Machines
8 9 (0.66%) VMware NSX
9 8 (0.59%) Virtual Desktop
10 2 (0.15%) Terminal Services
10 2 (0.15%) VMware Workstation
11 1 (0.074%) BitLocker
11 1 (0.074%) NFS
11 1 (0.074%) Virtual Servers
Systems Management
1 68 (5.01%) SCCM
2 52 (3.83%) Microsoft Intune
3 46 (3.39%) Data Guard
4 44 (3.24%) Oracle RMAN
5 34 (2.51%) Single Sign-On
6 29 (2.14%) OpenSSO
6 29 (2.14%) Terraform
7 28 (2.06%) vCenter Server
8 17 (1.25%) Ansible
9 16 (1.18%) Kubernetes
10 11 (0.81%) QRadar
10 11 (0.81%) SCOM
11 8 (0.59%) WSUS
12 7 (0.52%) NetBackup
13 6 (0.44%) Cisco Prime
13 6 (0.44%) NetCrunch
13 6 (0.44%) VxRail
14 5 (0.37%) CASB
14 5 (0.37%) CSIRT
14 5 (0.37%) Grafana
Vendors
1 439 (32.35%) Microsoft
2 144 (10.61%) VMware
3 139 (10.24%) Cisco
4 123 (9.06%) ServiceNow
5 117 (8.62%) Oracle
6 97 (7.15%) Remedy
7 52 (3.83%) Dell
8 45 (3.32%) Sun
9 43 (3.17%) Citrix
10 40 (2.95%) SAP
11 35 (2.58%) SolarWinds
12 30 (2.21%) Splunk
13 24 (1.77%) HP
13 24 (1.77%) Tanium
13 24 (1.77%) Tripwire
14 22 (1.62%) Meraki
15 21 (1.55%) Mitel
15 21 (1.55%) Palo Alto
16 16 (1.18%) BMC
16 16 (1.18%) Google