ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 51 55 76
Rank change year-on-year +4 +21 -16
Permanent jobs citing ITIL 4,505 5,392 7,402
As % of all permanent jobs advertised in the UK 4.54% 5.34% 4.71%
As % of the Processes & Methodologies category 5.31% 5.58% 4.92%
Number of salaries quoted 3,537 3,937 5,528
10th Percentile £27,500 £28,000 £26,750
25th Percentile £34,000 £35,000 £35,343
Median annual salary (50th Percentile) £49,750 £47,500 £48,500
Median % change year-on-year +4.74% -2.06% +7.78%
75th Percentile £63,000 £63,750 £62,500
90th Percentile £76,250 £77,500 £74,825
UK excluding London median annual salary £44,112 £43,500 £44,500
% change year-on-year +1.41% -2.25% +4.71%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,917 96,578 150,488
As % of all permanent jobs advertised in the UK 85.59% 95.61% 95.67%
Number of salaries quoted 59,883 56,844 82,330
10th Percentile £29,008 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,190 £60,000
Median % change year-on-year -10.12% +1.98% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 10 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +12 4,157 £48,500 +2.11% 870
UK excluding London +1 3,293 £44,112 +1.41% 668
Work from Home +10 1,616 £54,043 +4.94% 365
London +14 1,109 £60,000 +9.09% 234
North of England +24 933 £42,500 +6.25% 169
South East +5 844 £50,000 +11.11% 146
Midlands -8 531 £42,500 -5.56% 130
North West +8 475 £43,500 -1.19% 88
South West +7 454 £50,000 +11.11% 100
West Midlands -11 371 £47,300 -0.42% 77
Yorkshire +37 305 £41,774 +4.44% 54
East of England +14 304 £37,500 -25.00% 76
East Midlands -4 158 £32,500 -19.25% 53
North East +9 153 £35,000 -6.67% 27
Scotland -29 144 £47,495 -0.24% 39
Wales -30 59 £47,500 +32.56% 17
Northern Ireland +12 16 £28,750 -28.13% 5
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 496 (11.01%) Microsoft Exchange
2 318 (7.06%) SharePoint
3 38 (0.84%) Confluence
4 36 (0.80%) CMS
5 32 (0.71%) Skype for Business
6 27 (0.60%) WebLogic
7 26 (0.58%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.16%) Apache
11 7 (0.16%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) Oracle Workflow
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
14 4 (0.089%) ArcGIS
Applications
1 517 (11.48%) Microsoft Office
2 151 (3.35%) Microsoft Excel
3 48 (1.07%) Microsoft PowerPoint
4 34 (0.75%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 85 (1.89%) Dynamics CRM
2 39 (0.87%) NEC Housing
3 36 (0.80%) Remedy ITSM
4 35 (0.78%) Sparx Enterprise Architect
5 20 (0.44%) PlanetPress Connect
6 16 (0.36%) Fidessa
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 11 (0.24%) SAP S/4HANA
9 10 (0.22%) NetSuite
10 9 (0.20%) SAP CX
11 8 (0.18%) Dynamics NAV
12 7 (0.16%) Dynamics GP
12 7 (0.16%) Elite 3E
13 6 (0.13%) Aladdin
13 6 (0.13%) thinkFolio
13 6 (0.13%) Workday HCM
14 5 (0.11%) Oracle EBS
15 4 (0.089%) BASE24
15 4 (0.089%) Oracle ERP
Cloud Services
1 1,348 (29.92%) Microsoft 365
2 1,271 (28.21%) Azure
3 355 (7.88%) AWS
4 313 (6.95%) Entra ID
5 214 (4.75%) Power Platform
6 174 (3.86%) SaaS
7 157 (3.49%) IaaS
8 139 (3.09%) Azure DevOps
9 115 (2.55%) PaaS
10 98 (2.18%) OneDrive
11 83 (1.84%) PowerApps
12 75 (1.66%) Cloud Computing
13 72 (1.60%) Power Automate
14 71 (1.58%) GCP
15 63 (1.40%) Dynamics 365
16 47 (1.04%) Mimecast
17 41 (0.91%) WhatsApp
18 37 (0.82%) OpenShift
19 29 (0.64%) Nutanix
20 28 (0.62%) Azure Data Factory
Communications & Networking
1 526 (11.68%) Firewall
2 434 (9.63%) DNS
3 339 (7.52%) LAN
4 338 (7.50%) DHCP
4 338 (7.50%) WAN
5 253 (5.62%) TCP/IP
6 220 (4.88%) VPN
7 172 (3.82%) SAN
8 151 (3.35%) Wireless
9 132 (2.93%) Network Security
10 124 (2.75%) Wi-Fi
11 96 (2.13%) VoIP
12 82 (1.82%) VLAN
13 71 (1.58%) Internet
14 70 (1.55%) SD-WAN
15 57 (1.27%) MPLS
16 55 (1.22%) Remote Desktop
17 49 (1.09%) Cisco IOS
18 46 (1.02%) WLAN
19 42 (0.93%) Skype
Database & Business Intelligence
1 293 (6.50%) SQL Server
2 127 (2.82%) Power BI
3 78 (1.73%) Relational Database
4 72 (1.60%) Data Warehouse
5 57 (1.27%) Amazon RDS
6 53 (1.18%) MySQL
7 45 (1.00%) Oracle Database
8 43 (0.95%) SQL Server Reporting Services
9 41 (0.91%) SQL Server Integration Services
10 35 (0.78%) Azure SQL Database
11 28 (0.62%) Elasticsearch
12 27 (0.60%) PostgreSQL
13 21 (0.47%) Oracle Database 12c
14 18 (0.40%) Big Data
15 16 (0.36%) BusinessObjects
16 13 (0.29%) RDBMS
17 10 (0.22%) SQL Server Analysis Services
17 10 (0.22%) Tableau
18 8 (0.18%) MariaDB
18 8 (0.18%) Metadata
Development Applications
1 162 (3.60%) JIRA
2 37 (0.82%) GitLab
3 34 (0.75%) Git
4 28 (0.62%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 20 (0.44%) Jenkins
7 18 (0.40%) Eclipse
8 17 (0.38%) IBM UrbanCode
8 17 (0.38%) Visual Studio
9 14 (0.31%) MSI
10 7 (0.16%) Team Foundation Server
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) LoadRunner
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
12 5 (0.11%) SonarQube
General
1 1,751 (38.87%) Social Skills
2 923 (20.49%) Finance
3 572 (12.70%) Analytical Skills
4 245 (5.44%) Public Sector
5 237 (5.26%) Inclusion and Diversity
6 224 (4.97%) Legal
7 215 (4.77%) Organisational Skills
8 187 (4.15%) Law
9 150 (3.33%) Retail
10 139 (3.09%) Telecoms
11 115 (2.55%) Banking
12 90 (2.00%) Presentation Skills
13 87 (1.93%) Manufacturing
14 70 (1.55%) Police
15 58 (1.29%) Influencing Skills
16 52 (1.15%) Documentation Skills
16 52 (1.15%) Local Government
17 48 (1.07%) Pharmaceutical
18 47 (1.04%) Automotive
19 34 (0.75%) Back Office
Job Titles
1 911 (20.22%) Analyst
2 518 (11.50%) Senior
3 427 (9.48%) IT Support
4 408 (9.06%) Support Engineer
5 378 (8.39%) Lead
6 355 (7.88%) Service Manager
7 350 (7.77%) Infrastructure Engineer
8 343 (7.61%) Support Analyst
9 339 (7.52%) IT Manager
10 281 (6.24%) IT Engineer
11 259 (5.75%) Service Analyst
12 235 (5.22%) IT Analyst
13 199 (4.42%) Service Desk Analyst
14 191 (4.24%) Applications Support
15 190 (4.22%) Team Leader
16 174 (3.86%) IT Support Engineer
17 167 (3.71%) Architect
18 157 (3.49%) 2nd Line Support
19 143 (3.17%) IT Services Manager
20 141 (3.13%) Network Engineer
Libraries, Frameworks & Software Standards
1 124 (2.75%) .NET
2 73 (1.62%) HTML
3 70 (1.55%) Web Services
4 68 (1.51%) CSS
5 62 (1.38%) XML
6 61 (1.35%) EDI
7 47 (1.04%) REST
8 43 (0.95%) JSON
9 41 (0.91%) LDAP
10 39 (0.87%) .NET Framework
10 39 (0.87%) SOAP
11 36 (0.80%) AngularJS
12 31 (0.69%) FIX Protocol
13 29 (0.64%) J2EE
14 28 (0.62%) Spring
15 27 (0.60%) Java EE
16 23 (0.51%) ARM Templates
17 22 (0.49%) Middleware
18 20 (0.44%) Twitter Bootstrap
19 19 (0.42%) Ajax
Miscellaneous
1 346 (7.68%) Management Information System
2 322 (7.15%) Data Centre
3 238 (5.28%) Driving Licence
4 196 (4.35%) Self-Motivation
5 99 (2.20%) Onboarding
6 93 (2.06%) Public Cloud
7 89 (1.98%) CMDB
8 86 (1.91%) Product Ownership
9 69 (1.53%) Replication
10 61 (1.35%) Enterprise Software
11 58 (1.29%) PKI
12 52 (1.15%) Video Conferencing
13 46 (1.02%) Fat Client
13 46 (1.02%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 38 (0.84%) iPad
16 35 (0.78%) Enterprise Storage
17 34 (0.75%) Cyber Threat
18 33 (0.73%) iPhone
19 32 (0.71%) Smartphone
Operating Systems
1 1,588 (35.25%) Windows
2 620 (13.76%) Windows Server
3 515 (11.43%) Windows 10
4 335 (7.44%) Linux
5 183 (4.06%) Unix
6 168 (3.73%) Windows Server 2016
7 154 (3.42%) Windows 7
7 154 (3.42%) Windows Server 2019
8 118 (2.62%) Windows Server 2012
9 103 (2.29%) Android
10 71 (1.58%) Apple iOS
11 53 (1.18%) Mac OS
12 51 (1.13%) CentOS
12 51 (1.13%) Windows 8
13 48 (1.07%) Windows Server 2008
14 34 (0.75%) Red Hat Enterprise Linux
15 30 (0.67%) Mac OS X
16 28 (0.62%) Ubuntu
17 20 (0.44%) CoreOS
18 16 (0.36%) Windows NT
Processes & Methodologies
1 1,109 (24.62%) Service Management
2 1,070 (23.75%) Problem-Solving
3 931 (20.67%) Customer Service
4 876 (19.45%) Service Delivery
5 836 (18.56%) ITSM
6 608 (13.50%) Agile
7 581 (12.90%) Change Management
8 537 (11.92%) Project Management
9 513 (11.39%) Incident Management
10 489 (10.85%) Infrastructure Engineering
11 458 (10.17%) Cybersecurity
12 436 (9.68%) Problem Management
13 433 (9.61%) Continuous Improvement
14 429 (9.52%) Mentoring
15 373 (8.28%) Roadmaps
16 364 (8.08%) DevOps
17 353 (7.84%) Stakeholder Management
18 301 (6.68%) PRINCE2
19 273 (6.06%) Disaster Recovery
20 256 (5.68%) Coaching
Programming Languages
1 476 (10.57%) SQL
2 376 (8.35%) PowerShell
3 139 (3.09%) JavaScript
4 135 (3.00%) Python
5 88 (1.95%) T-SQL
6 86 (1.91%) Bash
7 71 (1.58%) C#
8 65 (1.44%) Java
9 48 (1.07%) Perl
10 31 (0.69%) Shell Script
11 30 (0.67%) PL/SQL
12 20 (0.44%) Ruby
13 19 (0.42%) Bicep
13 19 (0.42%) COBOL
13 19 (0.42%) VB
14 18 (0.40%) Groovy
15 15 (0.33%) VBScript
16 14 (0.31%) RPG
17 11 (0.24%) Swift
18 9 (0.20%) PHP
Qualifications
1 957 (21.24%) Degree
2 589 (13.07%) Security Cleared
3 339 (7.52%) SC Cleared
4 338 (7.50%) ITIL Certification
5 297 (6.59%) Microsoft Certification
6 245 (5.44%) Cisco Certification
7 194 (4.31%) CCNA
8 186 (4.13%) DV Cleared
9 160 (3.55%) ITIL Foundation Certificate
10 135 (3.00%) CISSP
11 120 (2.66%) Computer Science Degree
12 115 (2.55%) Azure Certification
13 112 (2.49%) CCNP
14 106 (2.35%) PMI Certification
15 104 (2.31%) A+ Certification
16 98 (2.18%) DBS Check
17 90 (2.00%) PMP
18 83 (1.84%) MCSE
19 78 (1.73%) BPSS Clearance
20 73 (1.62%) MCP
Quality Assurance & Compliance
1 543 (12.05%) SLA
2 209 (4.64%) ISO/IEC 27001
3 134 (2.97%) GDPR
4 124 (2.75%) Cyber Essentials
5 64 (1.42%) NIST
5 64 (1.42%) QA
6 59 (1.31%) COBIT
7 49 (1.09%) Accessibility
8 47 (1.04%) PCI DSS
9 40 (0.89%) Sarbanes-Oxley
10 38 (0.84%) Data Quality
11 32 (0.71%) GRC
12 28 (0.62%) ISO 9001
13 23 (0.51%) PMO
14 22 (0.49%) ISO/IEC 20000
15 19 (0.42%) Cyber Essentials PLUS
16 18 (0.40%) NCSC
17 14 (0.31%) HIPAA
18 13 (0.29%) ITGC
19 8 (0.18%) SOC 2
System Software
1 1,241 (27.55%) Active Directory
2 468 (10.39%) VMware Infrastructure
3 289 (6.42%) Hyper-V
4 91 (2.02%) vSphere
5 70 (1.55%) XenApp
6 66 (1.47%) XenDesktop
7 63 (1.40%) Virtual Machines
8 62 (1.38%) Firmware
9 60 (1.33%) Virtual Desktop
9 60 (1.33%) VMware ESXi
10 48 (1.07%) Docker
11 45 (1.00%) VirtualBox
12 18 (0.40%) Terminal Services
12 18 (0.40%) Virtual Servers
13 15 (0.33%) Microsoft App-V
14 11 (0.24%) IAG
15 6 (0.13%) BitLocker
15 6 (0.13%) Microsoft Virtual Server
15 6 (0.13%) VMware Workstation
16 4 (0.089%) pfSense
Systems Management
1 320 (7.10%) Microsoft Intune
1 320 (7.10%) SCCM
2 136 (3.02%) Terraform
3 116 (2.57%) Ansible
4 85 (1.89%) Kubernetes
5 76 (1.69%) WSUS
6 71 (1.58%) SCOM
7 70 (1.55%) Single Sign-On
8 38 (0.84%) Jamf Pro
9 34 (0.75%) Puppet
9 34 (0.75%) vCenter Server
10 29 (0.64%) Active Directory Federation Services
10 29 (0.64%) NetBackup
11 27 (0.60%) OpenSSO
12 21 (0.47%) Progress Chef
13 20 (0.44%) Backup Exec
13 20 (0.44%) Nessus
14 19 (0.42%) ZABBIX
15 18 (0.40%) FortiGate
16 13 (0.29%) McAfee ePO
Vendors
1 1,884 (41.82%) Microsoft
2 632 (14.03%) VMware
3 416 (9.23%) Cisco
4 351 (7.79%) ServiceNow
5 255 (5.66%) Citrix
6 198 (4.40%) Oracle
7 172 (3.82%) HP
8 140 (3.11%) Apple
9 136 (3.02%) Veeam
10 127 (2.82%) Dell
11 120 (2.66%) Meraki
12 111 (2.46%) IBM
13 93 (2.06%) SAP
14 80 (1.78%) Fortinet
15 73 (1.62%) Remedy
16 70 (1.55%) Google
17 69 (1.53%) Palo Alto
18 60 (1.33%) Salesforce
18 60 (1.33%) Sophos
19 57 (1.27%) NetApp