ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 50 55 76
Rank change year-on-year +5 +21 -16
Permanent jobs citing ITIL 4,517 5,531 7,398
As % of all permanent jobs advertised in the UK 4.57% 5.35% 4.70%
As % of the Processes & Methodologies category 5.32% 5.59% 4.92%
Number of salaries quoted 3,567 4,025 5,571
10th Percentile £27,500 £28,000 £26,625
25th Percentile £34,000 £35,000 £35,250
Median annual salary (50th Percentile) £49,990 £47,500 £48,000
Median % change year-on-year +5.24% -1.04% +6.67%
75th Percentile £63,625 £63,750 £62,500
90th Percentile £75,993 £77,500 £75,000
UK excluding London median annual salary £44,274 £43,500 £44,500
% change year-on-year +1.78% -2.25% +4.71%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,862 98,882 150,503
As % of all permanent jobs advertised in the UK 85.90% 95.62% 95.62%
Number of salaries quoted 59,922 58,137 83,321
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,251 £80,000
90th Percentile £92,500 £100,000 £96,251
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 6 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +13 4,165 £49,000 +3.16% 843
UK excluding London -2 3,290 £44,274 +1.78% 639
Work from Home +12 1,626 £54,296 +7.52% 325
London +12 1,120 £59,000 +6.98% 244
North of England +24 921 £42,137 +5.34% 173
South East +7 861 £50,000 +11.11% 151
Midlands -13 513 £42,500 -5.56% 108
North West +10 466 £43,500 +0.55% 95
South West +7 457 £50,000 +11.11% 88
West Midlands -9 359 £46,945 -1.17% 66
East of England +12 306 £37,500 -25.00% 65
Yorkshire +31 304 £41,774 +4.44% 51
East Midlands -1 152 £32,500 -19.75% 42
North East +9 151 £35,000 -7.28% 28
Scotland -43 144 £47,495 -0.24% 43
Wales -23 62 £47,500 +32.56% 17
Northern Ireland +14 16 £28,750 -28.13% 6
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 500 (11.07%) Microsoft Exchange
2 322 (7.13%) SharePoint
3 38 (0.84%) Confluence
4 37 (0.82%) CMS
5 32 (0.71%) Skype for Business
6 29 (0.64%) WebLogic
7 26 (0.58%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.18%) Exchange Server 2013
11 7 (0.15%) Apache
11 7 (0.15%) WebSphere
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) Oracle Workflow
12 6 (0.13%) SharePoint 2010
13 5 (0.11%) Exchange Server 2010
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2013
13 5 (0.11%) WordPress
Applications
1 518 (11.47%) Microsoft Office
2 148 (3.28%) Microsoft Excel
3 48 (1.06%) Microsoft PowerPoint
4 33 (0.73%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 2 (0.044%) CATIA
9 2 (0.044%) Chatbot
9 2 (0.044%) NASTRAN
10 1 (0.022%) Adobe Creative Suite
Business Applications
1 90 (1.99%) Dynamics CRM
2 38 (0.84%) Remedy ITSM
3 35 (0.77%) NEC Housing
3 35 (0.77%) Sparx Enterprise Architect
4 22 (0.49%) PlanetPress Connect
5 15 (0.33%) Fidessa
6 13 (0.29%) Infor SunSystems
6 13 (0.29%) iTrent
7 11 (0.24%) SAP S/4HANA
8 10 (0.22%) NetSuite
9 9 (0.20%) SAP CX
10 8 (0.18%) Dynamics NAV
11 7 (0.15%) Dynamics GP
11 7 (0.15%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle 11i
13 5 (0.11%) Oracle EBS R12
13 5 (0.11%) Oracle ERP
Cloud Services
1 1,355 (30.00%) Microsoft 365
2 1,263 (27.96%) Azure
3 351 (7.77%) AWS
4 312 (6.91%) Entra ID
5 216 (4.78%) Power Platform
6 176 (3.90%) SaaS
7 159 (3.52%) IaaS
8 138 (3.06%) Azure DevOps
9 114 (2.52%) PaaS
10 101 (2.24%) OneDrive
11 84 (1.86%) PowerApps
12 75 (1.66%) Power Automate
13 72 (1.59%) Cloud Computing
14 67 (1.48%) GCP
15 63 (1.39%) Dynamics 365
16 51 (1.13%) Mimecast
17 39 (0.86%) WhatsApp
18 37 (0.82%) OpenShift
19 28 (0.62%) Azure Data Factory
19 28 (0.62%) Azure Logic Apps
Communications & Networking
1 530 (11.73%) Firewall
2 438 (9.70%) DNS
3 343 (7.59%) LAN
4 342 (7.57%) WAN
5 341 (7.55%) DHCP
6 253 (5.60%) TCP/IP
7 226 (5.00%) VPN
8 173 (3.83%) SAN
9 154 (3.41%) Wireless
10 139 (3.08%) Network Security
11 126 (2.79%) Wi-Fi
12 94 (2.08%) VoIP
13 83 (1.84%) VLAN
14 72 (1.59%) Internet
15 71 (1.57%) SD-WAN
16 58 (1.28%) MPLS
17 54 (1.20%) Remote Desktop
18 50 (1.11%) Cisco IOS
19 46 (1.02%) WLAN
20 41 (0.91%) Skype
Database & Business Intelligence
1 286 (6.33%) SQL Server
2 128 (2.83%) Power BI
3 78 (1.73%) Relational Database
4 73 (1.62%) Data Warehouse
5 58 (1.28%) Amazon RDS
6 53 (1.17%) MySQL
7 39 (0.86%) SQL Server Integration Services
7 39 (0.86%) SQL Server Reporting Services
8 36 (0.80%) Oracle Database
9 35 (0.77%) Azure SQL Database
10 30 (0.66%) Elasticsearch
11 24 (0.53%) PostgreSQL
12 18 (0.40%) Big Data
12 18 (0.40%) Oracle Database 12c
13 16 (0.35%) BusinessObjects
14 13 (0.29%) RDBMS
15 9 (0.20%) Tableau
16 8 (0.18%) MariaDB
16 8 (0.18%) Metadata
17 7 (0.15%) Data Lake
Development Applications
1 165 (3.65%) JIRA
2 38 (0.84%) GitLab
3 34 (0.75%) Git
4 30 (0.66%) SQL Server Management Studio (SSMS)
5 21 (0.46%) Artifactory
6 20 (0.44%) Jenkins
7 17 (0.38%) Eclipse
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 14 (0.31%) MSI
9 7 (0.15%) Team Foundation Server
10 6 (0.13%) Rational DOORS
11 5 (0.11%) AdminStudio
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) JMeter
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
11 5 (0.11%) Selenium
11 5 (0.11%) Toad
General
1 1,752 (38.79%) Social Skills
2 920 (20.37%) Finance
3 574 (12.71%) Analytical Skills
4 241 (5.34%) Public Sector
5 239 (5.29%) Inclusion and Diversity
6 220 (4.87%) Organisational Skills
7 213 (4.72%) Legal
8 185 (4.10%) Law
9 142 (3.14%) Retail
9 142 (3.14%) Telecoms
10 113 (2.50%) Banking
11 90 (1.99%) Presentation Skills
12 86 (1.90%) Manufacturing
13 65 (1.44%) Police
14 61 (1.35%) Influencing Skills
15 52 (1.15%) Documentation Skills
16 48 (1.06%) Pharmaceutical
17 47 (1.04%) Automotive
17 47 (1.04%) Local Government
18 30 (0.66%) Marketing
Job Titles
1 913 (20.21%) Analyst
2 524 (11.60%) Senior
3 432 (9.56%) IT Support
4 414 (9.17%) Support Engineer
5 369 (8.17%) Lead
6 354 (7.84%) Service Manager
7 353 (7.81%) Infrastructure Engineer
8 351 (7.77%) Support Analyst
9 340 (7.53%) IT Manager
10 283 (6.27%) IT Engineer
11 261 (5.78%) Service Analyst
12 240 (5.31%) IT Analyst
13 200 (4.43%) Service Desk Analyst
14 193 (4.27%) Applications Support
15 187 (4.14%) Team Leader
16 176 (3.90%) IT Support Engineer
17 168 (3.72%) Architect
18 161 (3.56%) 2nd Line Support
19 143 (3.17%) Network Engineer
20 142 (3.14%) Delivery Manager
Libraries, Frameworks & Software Standards
1 125 (2.77%) .NET
2 74 (1.64%) HTML
3 71 (1.57%) Web Services
4 69 (1.53%) CSS
5 63 (1.39%) XML
6 62 (1.37%) EDI
7 48 (1.06%) REST
8 43 (0.95%) JSON
9 42 (0.93%) LDAP
10 41 (0.91%) SOAP
11 39 (0.86%) .NET Framework
12 36 (0.80%) AngularJS
13 32 (0.71%) J2EE
14 30 (0.66%) FIX Protocol
14 30 (0.66%) Spring
15 29 (0.64%) Java EE
16 22 (0.49%) ARM Templates
16 22 (0.49%) Middleware
17 20 (0.44%) Ajax
17 20 (0.44%) Twitter Bootstrap
Miscellaneous
1 340 (7.53%) Management Information System
2 327 (7.24%) Data Centre
3 235 (5.20%) Driving Licence
4 195 (4.32%) Self-Motivation
5 96 (2.13%) Onboarding
6 94 (2.08%) Public Cloud
7 92 (2.04%) CMDB
8 84 (1.86%) Product Ownership
9 71 (1.57%) Replication
10 62 (1.37%) Enterprise Software
11 56 (1.24%) PKI
12 53 (1.17%) Video Conferencing
13 46 (1.02%) Fat Client
13 46 (1.02%) Thin Client
14 39 (0.86%) Hybrid Cloud
15 38 (0.84%) iPad
16 34 (0.75%) Enterprise Storage
17 33 (0.73%) iPhone
17 33 (0.73%) Smartphone
18 32 (0.71%) Virtual Team
Operating Systems
1 1,597 (35.36%) Windows
2 627 (13.88%) Windows Server
3 526 (11.64%) Windows 10
4 334 (7.39%) Linux
5 178 (3.94%) Unix
6 165 (3.65%) Windows Server 2016
7 158 (3.50%) Windows 7
8 151 (3.34%) Windows Server 2019
9 120 (2.66%) Windows Server 2012
10 105 (2.32%) Android
11 71 (1.57%) Apple iOS
12 55 (1.22%) Mac OS
13 53 (1.17%) Windows 8
14 51 (1.13%) Windows Server 2008
15 49 (1.08%) CentOS
16 35 (0.77%) Red Hat Enterprise Linux
17 29 (0.64%) Mac OS X
18 26 (0.58%) Ubuntu
19 20 (0.44%) CoreOS
20 18 (0.40%) Windows NT
Processes & Methodologies
1 1,115 (24.68%) Service Management
2 1,076 (23.82%) Problem-Solving
3 932 (20.63%) Customer Service
4 875 (19.37%) Service Delivery
5 844 (18.68%) ITSM
6 615 (13.62%) Agile
7 590 (13.06%) Change Management
8 538 (11.91%) Project Management
9 507 (11.22%) Incident Management
10 492 (10.89%) Infrastructure Engineering
11 446 (9.87%) Cybersecurity
12 431 (9.54%) Problem Management
13 428 (9.48%) Mentoring
14 426 (9.43%) Continuous Improvement
15 377 (8.35%) Roadmaps
16 366 (8.10%) DevOps
17 357 (7.90%) Stakeholder Management
18 307 (6.80%) PRINCE2
19 272 (6.02%) Disaster Recovery
20 248 (5.49%) Coaching
Programming Languages
1 470 (10.41%) SQL
2 372 (8.24%) PowerShell
3 139 (3.08%) JavaScript
4 136 (3.01%) Python
5 88 (1.95%) Bash
6 87 (1.93%) T-SQL
7 71 (1.57%) C#
8 68 (1.51%) Java
9 49 (1.08%) Perl
10 33 (0.73%) PL/SQL
10 33 (0.73%) Shell Script
11 19 (0.42%) COBOL
11 19 (0.42%) Ruby
11 19 (0.42%) VB
12 18 (0.40%) Bicep
12 18 (0.40%) Groovy
13 15 (0.33%) VBScript
14 14 (0.31%) RPG
15 11 (0.24%) Swift
16 10 (0.22%) PHP
Qualifications
1 942 (20.85%) Degree
2 599 (13.26%) Security Cleared
3 354 (7.84%) SC Cleared
4 342 (7.57%) ITIL Certification
5 297 (6.58%) Microsoft Certification
6 249 (5.51%) Cisco Certification
7 197 (4.36%) CCNA
8 195 (4.32%) DV Cleared
9 159 (3.52%) ITIL Foundation Certificate
10 128 (2.83%) CISSP
11 117 (2.59%) Computer Science Degree
12 114 (2.52%) CCNP
13 113 (2.50%) Azure Certification
14 106 (2.35%) PMI Certification
15 104 (2.30%) A+ Certification
16 98 (2.17%) DBS Check
17 90 (1.99%) PMP
18 78 (1.73%) MCSE
19 77 (1.70%) BPSS Clearance
20 73 (1.62%) Master's Degree
Quality Assurance & Compliance
1 545 (12.07%) SLA
2 205 (4.54%) ISO/IEC 27001
3 133 (2.94%) GDPR
4 123 (2.72%) Cyber Essentials
5 61 (1.35%) NIST
6 57 (1.26%) COBIT
7 54 (1.20%) QA
8 45 (1.00%) PCI DSS
9 44 (0.97%) Accessibility
10 42 (0.93%) Data Quality
10 42 (0.93%) Sarbanes-Oxley
11 30 (0.66%) GRC
12 28 (0.62%) ISO 9001
13 22 (0.49%) PMO
14 20 (0.44%) ISO/IEC 20000
15 19 (0.42%) Cyber Essentials PLUS
16 18 (0.40%) NCSC
17 14 (0.31%) HIPAA
17 14 (0.31%) ITGC
18 8 (0.18%) SOC 2
System Software
1 1,244 (27.54%) Active Directory
2 474 (10.49%) VMware Infrastructure
3 292 (6.46%) Hyper-V
4 89 (1.97%) vSphere
5 69 (1.53%) XenApp
6 65 (1.44%) XenDesktop
7 64 (1.42%) Virtual Machines
8 63 (1.39%) Firmware
8 63 (1.39%) Virtual Desktop
9 59 (1.31%) VMware ESXi
10 49 (1.08%) Docker
11 47 (1.04%) VirtualBox
12 18 (0.40%) Terminal Services
13 16 (0.35%) Virtual Servers
14 15 (0.33%) Microsoft App-V
15 11 (0.24%) IAG
16 6 (0.13%) BitLocker
16 6 (0.13%) VMware Workstation
17 4 (0.089%) Microsoft Virtual Server
17 4 (0.089%) pfSense
Systems Management
1 327 (7.24%) SCCM
2 324 (7.17%) Microsoft Intune
3 138 (3.06%) Terraform
4 115 (2.55%) Ansible
5 85 (1.88%) Kubernetes
6 77 (1.70%) WSUS
7 71 (1.57%) SCOM
7 71 (1.57%) Single Sign-On
8 37 (0.82%) Jamf Pro
9 34 (0.75%) Puppet
9 34 (0.75%) vCenter Server
10 29 (0.64%) Active Directory Federation Services
10 29 (0.64%) OpenSSO
11 28 (0.62%) NetBackup
12 21 (0.46%) FortiGate
12 21 (0.46%) Nessus
12 21 (0.46%) Progress Chef
13 19 (0.42%) Backup Exec
13 19 (0.42%) ZABBIX
14 14 (0.31%) EMC NetWorker
Vendors
1 1,891 (41.86%) Microsoft
2 638 (14.12%) VMware
3 424 (9.39%) Cisco
4 349 (7.73%) ServiceNow
5 253 (5.60%) Citrix
6 196 (4.34%) Oracle
7 179 (3.96%) HP
8 141 (3.12%) Apple
9 134 (2.97%) Veeam
10 124 (2.75%) Dell
11 119 (2.63%) Meraki
12 111 (2.46%) IBM
13 96 (2.13%) SAP
14 80 (1.77%) Fortinet
15 77 (1.70%) Remedy
16 71 (1.57%) Palo Alto
17 67 (1.48%) Google
18 62 (1.37%) Sophos
19 60 (1.33%) Salesforce
20 57 (1.26%) NetApp